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컴포트 스위트 유니버시티 라스크루스 여행 후기

2.5 out of 5
컴포트 스위트 유니버시티 라스크루스
2101 S Triviz Drive, Las Cruces, NM

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 979개 이용 후기 중 393개" "
평점 8 - 좋아요. 979개 이용 후기 중 306개" "
평점 6 - 괜찮아요. 979개 이용 후기 중 159개" "
평점 4 - 별로예요. 979개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 979개 이용 후기 중 50개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
신중한 선택을
대학가 주변이라 크게 다르지 않겠지 하고 예약한 거 였는데, 방상태를 보고 절망했습니다. 업무 관계로 어쩔 수 없는 상황이라면 몰라도 여행 중 숙박지로는 절대 추천하고 싶지 않습니다.
2018년 2월에 1박 숙박함

2/10 - 너무 별로예요

Gene

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Autumn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was dated in appearance but otherwise just fine. Great location (for NMSU and freeway access) friendly staff, easy parking lot.
2024년 1월에 2박 숙박함
답변 제공: Luisa Martínez-General Manager 님, 2024년 4월 8일
Thank you for taking the time to complete our online survey! We hope you visit us again soon!

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property needs maintenance the elevator is being with a security tape on the floor for months now..
2024년 3월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 4월 1일
Jose,Thank you for taking the time to complete our online survey, we value your feedback and will share it with our team! We apologize for any inconvenience you may have experienced throughout your stay. We hope you can give us another opportunity to properly host you on your next visit to Las Cruces.

4/10 - 별로예요

Maya

가족 여행
별로예요: 편의 시설/서비스
The property looks nothing like the online photos. It’s run down and filthy. There was “caution” tape on the elevator floor, there was a washer and dryer, but the dryer was out of order, there was an elliptical and a treadmill in the “gym”, but the treadmill was out of order, my bathroom smelled sour and moldy, the towels all had hair on them, the bathtub dripped for three days, none of the ice machines worked and all had old calcium buildup on the outside, the lobby and first floor hall smelled like cigarette smoke, the “pantry” was sold out of bottles of water, never saw anyone cleaning, the indoor swimming pool is just off the lobby area so the floor was always wet and never mopped up, the door to my room looked like it had been kicked in at some point because the door frame/jam was terribly bent. There was a complimentary clear glass container of water for guests to drink upon check in and it remained at the same level for three days which tells me it contained stagnant water that is more than likely never replaced. It is a dirty, filthy, disgusting property with clearly no management. Extremely overpriced given the condition of the property, not a great location, and never had staff available at the front desk and if they were available, there was always someone “in training”.
2024년 3월에 3박 숙박함
답변 제공: Luisa Martinez -General Manager 님, 2024년 3월 28일
Maya,Thank you for taking the time to complete our online survey. On behalf our entire staff we extend our apologies for all our shortcomings you experienced throughout your stay. We hope you can give us another opportunity to properly host you on you next visit to Las Cruces.

10/10 - 훌륭해요

Timmie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is so nice.
2024년 3월에 1박 숙박함
답변 제공: Luisa Martinez 님, 2024년 3월 29일
Timmie,Thank you for taking your time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place if you are going to anything at the college. Easy to walk.
2024년 3월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 3월 23일
Melissa,Thank you for taking the time to complete our online survey. We value your feedback and look forward to your next visit!

10/10 - 훌륭해요

Karen 님, Albuquerque

좋아요: 편의 시설/서비스
o a concert or other event at the Pan Am Center. Easy walk and no parking hassle.
2024년 3월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 3월 22일
Karen,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 - 훌륭해요

roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s just right
2024년 3월에 3박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 3월 21일
Roberto,Thank you for the positive review! Hope you visit us again soon!

6/10 - 괜찮아요

LISA

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Our door wouldn't lock and it was like that the whole time we were there even though we reported it. We also didn't receive housekeeping. Cups were always out in the places they offered drinks. They seem a little understaffed. That said, it was decent in all the other ways. Kids enjoyed the pool. The room smelled nice when we checked in. Beds/pillows were comfortable.
2024년 3월에 2박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 3월 21일
Lisa,Thank you for taking the time to complete our online survey. On behalf our entire team we extend our apologies for any shortcomings in exceptional service you may have experienced! I hope you can give us an opportunity to properly host you when you return to Las Cruces.

10/10 - 훌륭해요

Jeannet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were good but the bat tube was leaching. Service was good too. Breakfast was on point.
2024년 3월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 3월 10일
Jeannet, thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

6/10 - 괜찮아요

RHONDA

It was ok
2024년 2월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 3월 6일
Rhonda, Thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

8/10 - 좋아요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was great. Treadmill is broken. Multiple outlets in my room did not work
2024년 2월에 5박 숙박함
답변 제공: Luisa Martínez- General Manager 님, 2024년 3월 3일
Thank you for taking your time to complete our online survey. On behalf of our team we would like to apologize for your experience with our fitness center. We value your feedback and will share it with our team! We hope you visit us again soon!

2/10 - 너무 별로예요

Derek 님, Bozeman

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 2월 29일
Derek,Thank you for taking the time to complete our online survey. On behalf of our entire team, we apologize for not delivering exceptional service upon your stay here with us. I hope you can give us another opportunity to properly host you on your next visit with us.

10/10 - 훌륭해요

Maritza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every thing was clean
2024년 2월에 1박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 2월 29일
Maritza,Thank you for your feedback! It's always great to receive positive feedback. We hope you visit us again soon!

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 2월 27일
José,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 - 훌륭해요

Matilde

2024년 2월에 1박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 3월 21일
Matilde,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall nice property but our room had malfunction with air conditioner. Would not cool. One outlet connected to refridgerator was dead.
2024년 2월에 1박 숙박함
답변 제공: Luisa Martinez- General e 님, 2024년 2월 20일
John, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! Hope you visit us again soon!

4/10 - 별로예요

Edie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 2월 21일
Edie,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team to make the proper improvements and hope that you give us another opportunity to properly host you in the future. We hope you visit us again soon!

10/10 - 훌륭해요

Kristie 님, Clive

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A little run down, but otherwise good.
2024년 2월에 1박 숙박함
답변 제공: Luisa Martínez-GM 님, 2024년 2월 15일
Kristie, thank you for taking the time to complete our online survey! We value you’re feedback and will share it with our team! Hope you visit us again soon!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Luisa Martinez- GM 님, 2024년 2월 19일
Steve, Thank you for taking the time to complete our online survey. We value your feedback and we will share it with our team. Hope you visit us again soon!

4/10 - 별로예요

Joan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed here two weeks ago & loved the hotel…this visit was very different. Room had tattered carpet, the door lock had been broken & didn’t work well, the pool was closed for maintenance. Front desk hostess is very nice but we don’t plan to return.
답변 제공: Luisa Martinez- General Manager 님, 2024년 1월 26일
Joan,Thank you for taking the time to complete our online survey. On behalf of our entire team I'd like to apologize for not delivering exceptional service on your recent visit with us. I hope that you can give us another opportunity to properly host you on your next visit.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel with tamales for breakfast!
The room, lobby, breakfast nook, and hallways were immaculate. The bed was soft and comfortable. There was a great sound barrier between rooms and floors since we barely heard our neighbors. The shower worked great! The staff was extremely pleasant, especially the night clerk, Marcus. But the creme de la creme was breakfast!!! Blueberry or regular waffles, freshly scrambled eggs, browned sausage (not microwaved!), seasoned potatoes and.....get this... TAMALES they order fresh daily!!! They also have cookies by the all-day coffee pot with dough they make from scratch! Our stay was sadly short, but we enjoyed every minute of it and left the property feeling rested, refreshed, and happily full.
2024년 1월에 1박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 1월 10일
Amanda,Thank you for taking the time to complete our online survey. It's always great to receive positive feedback. We thank you for all your kind words. We will share this review with our entire team to motivate them and continue to deliver exceptional customer service! We hope you visit us again soon!

8/10 - 좋아요

ChaoHsin 님, Frisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey. We appreciate your feedback and hope you visit us again soon!

2/10 - 너무 별로예요

Jesus

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They told me one thing when I got there and the check out they change your mind. I was supposed to get a discount because they did not have the room that I booked.
2023년 12월에 1박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 1월 8일
Jesus,on behalf of our entire team, we apologize for our shortcomings you experienced with your recent stay with us. We will fix the issues you encountered to ensure our guests receive exceptional customer service. I hope that you can give us an opportunity to properly host you on your next visit to Las Cruces.

6/10 - 괜찮아요

Juan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sad stay!!
We went to LC for our granddaughter's basketball tournament. Unfortunately, my husband got ill as we arrived to town (stomach virus). He stayed in room and I went to the game. We had to check out a day early because of my husband not doing well. I inquired if we could get 1-day refunded since we were leaving early. I was told I'd get a phone call from Luisa, the manager. Five days later and I still haven't heard from her. Of course, they were quick to charge our account. Also, when we checked in, I went to the front desk for hangers as the room only had 1 hanger. I waited and waited for someone to come to the desk. I waited a good 15 minutes and still no one appeared!
2023년 12월에 2박 숙박함
답변 제공: Luisa Martinez-General Manager 님, 2024년 1월 5일
Juan, On behalf of our entire team we extend our sincere apologies. We fell short on delivering exceptional service and will be making changes to improve issues that were present during your stay. I hope that you can give us another opportunity to properly host you the next time travels bring you back to Las Cruces.

8/10 - 좋아요

Ruth

가족 여행
좋아요: 직원 및 서비스
Great stay
I want to thank Theresa for accommodating us she was so helpful and courteous i will come back for another stay
2023년 12월에 1박 숙박함
답변 제공: Luisa Martínez- General Manager 님, 2024년 1월 5일
Ruth,Thank you for taking the time to complete our online survey! It’s always great to receive positive feedback. Hope you visit us again soon!

6/10 - 괜찮아요

Lee 님, Clovis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Harry P. 님, 2024년 1월 3일
Thank you for your valuable feedback, Lee. Please accept our sincerest apologies for failing to exceed your expectations. We hope that you will give us another chance when travels bring you back to Las Cruces, NM.

8/10 - 좋아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safety issues
The breakfast was rather poor in our taste. Due to no protein such as sausage or bacon, and the elevator was very unsafe, with all the tile broken and missing. Other than that, the beds were comfy and it was a great day.
2023년 12월에 1박 숙박함
답변 제공: Harry P. 님, 2024년 1월 3일
Hello Kathy, Thank you very much for your valuable feedback and please accept our sincerest apologies for failing to exceed your expectations. Our maintenance team is currently working on addressing the issues outlined in your feedback to avoid future guest dissatisfaction. We genuinely hope that you will give us another chance when travels bring you back to Las Cruces, NM.

10/10 - 훌륭해요

Lucina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The attendant was super nice and polite
2023년 12월에 2박 숙박함
답변 제공: Luisa Martinez- General Manager 님, 2024년 1월 3일
Lucina,Thank you for completing our online survey. We always welcome positive feedback. Hope you visit us again soon!

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable, quiet, good breakfast.
2023년 12월에 2박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 25일
Carol, Thank you for completing our online survey! It’s always great to receive positive feedback! Hope you visit us again soon!

8/10 - 좋아요

Megan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and clean
2023년 12월에 3박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 25일
Megan, Thank you for completing our online survey! We appreciate your positive feedback! Hope you visit us again soon!

10/10 - 훌륭해요

Joanna

2023년 12월에 1박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 21일
Joanna, Thank you for completing our online survey. It’s always great to get positive feedback. Hope you visit us again soon!

10/10 - 훌륭해요

Maximino

2023년 12월에 1박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 21일
Maximino,Thank you for taking the time to complete our survey. It’s great when we get a positive review! Hope you visit us again soon!

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. And when I forgot some items promptly returned them.
2023년 12월에 2박 숙박함
답변 제공: Luisa Martínez- General Manager 님, 2023년 12월 16일
Chris,Thank you for completing our online survey! It’s great to receive positive feedback! We hope you visit us again soon!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely accommodating and friendly.
2023년 12월에 1박 숙박함
답변 제공: Harry P. 님, 2023년 12월 15일
Hello Lisa, thank you for your valuable feedback regarding your recent stay experience. We are thrilled to learn that you enjoyed your stay. Please do visit us again when travels bring you back to Las Cruces, NM.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 14일
Thank you for taking the time to complete our on line survey. We appreciate your feedback! We hope you visit us again soon!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient location and felt safe!
2023년 12월에 2박 숙박함
답변 제공: Luisa Martinez- GM 님, 2023년 12월 13일
Michael,Thank you for taking the time to respond to our survey! We appreciate your feedback and hope you visit us again soon!

6/10 - 괜찮아요

Jacob

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was good until I went into my bathroom and turned the light on and saw roaches every were it was so gross !! I talked to the representative at the front desk she went in and sprayed something to kill them and was very nice The next day I got a call from the general manager that did everything she could to make it right I appreciate that But definitely super very disgusting to se roaches every were I hope they get that taken care of !
2023년 12월에 2박 숙박함
답변 제공: Luisa Martínez- GM 님, 2023년 12월 11일
Jacob,Thank you for taking the time to complete our online survey. On behalf of our entire team we apologize for not delivering on the best experience on your recent stay. We will make sure to take all measures possible so as not have this happen again. We hope you give us another chance in the future so we can properly host you and deliver exceptional hospitality on your next visit with us.

10/10 - 훌륭해요

DAVID

2023년 12월에 1박 숙박함
답변 제공: Luisa Martinez-GM 님, 2023년 12월 11일
Thank you for taking the time to complete our online survey! We appreciate your feedback and hope to see you back again soon!

10/10 - 훌륭해요

Dian m

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 11일
Dian M,Thank you for your review! We appreciate your feedback! Hope to see you back again soon!

8/10 - 좋아요

DeAnn

2023년 11월에 1박 숙박함
답변 제공: Luisa Martinez 님, 2023년 12월 5일
DeAnn,Thank you for taking the time to complete our online survey! I'm glad we were able to deliver exceptional service. Hope you visit us again soon!

10/10 - 훌륭해요

DRLO

2023년 11월에 1박 숙박함
답변 제공: Luisa Martínez-GM 님, 2023년 12월 18일
DRLO, Thank you for taking the time to complete our online survey. It’s always great to receive positive feedback. We hope you visit us again soon!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most comfortable beds we have ever slept in No service in breakfast area, ??? Short staffed
2023년 11월에 1박 숙박함
답변 제공: GM- Luisa Martinez 님, 2023년 11월 21일
Thank you for completing the online survey! We value your feedback and will share it with our team. On behalf of our team we apologize for our shortcomings and hope you give us another opportunity to properly host you. Hope you visit us again soon.

8/10 - 좋아요

juan jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
clean
good
2023년 11월에 1박 숙박함
답변 제공: GM- Luisa Martinez 님, 2023년 11월 18일
Thank you for completing our online survey! We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 - 훌륭해요

JEROME

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly visit
The staff was very kind and helpful and the rooms were very clean.
2023년 11월에 3박 숙박함
답변 제공: GM- Luisa Martinez 님, 2023년 11월 16일
Thank you for completing our online survey, we value your feedback and will share it with our team. We'll use it to continue encouraging and strive to deliver exceptional customer service. Hope to see you back to visit again soon!

10/10 - 훌륭해요

janet

2023년 10월에 1박 숙박함
답변 제공: GM- Luisa Martinez 님, 2023년 11월 16일
Thank you for completing our online survey! We value your feedback and will share it with our team. We will use it to continue to improve and strive to deliver exceptional customer service. Hope to see you back to visit us soon!

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amanda was amazing helping my daughter’s
2023년 11월에 2박 숙박함
답변 제공: GM- Luisa Martinez 님, 2023년 11월 14일
Daniel, thank you for taking the time to complete our online survey. We value your feedback and will share it with our team to encourage continued exceptional customer service. Hope to see you back soon!

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location was convenient to where I needed to be, staff was excellent to work with
2023년 11월에 1박 숙박함
답변 제공: Luisa Martinez 님, 2023년 11월 8일
Thank you for completing our survey on line. We value your feedback and will share with our team. Hope to see you again when travels bring you back to Las Cruces!

10/10 - 훌륭해요

Dorothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NMSU stay!
This is our third stay at this site. It is close to the university and they make our visit easy and fun! I will be back!
2023년 11월에 2박 숙박함
답변 제공: Luisa 님, 2023년 11월 7일
Thank you for taking the time to complete our survey, we value your feedback and will share it with our team. Hope to see you back soon when travels bring you back to Las Cruces.