Street view
Check availability

Reviews of OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Reviews

6.0
Rating 10 - Excellent. 1472 out of 6693 reviews" "
Rating 8 - Good. 1182 out of 6693 reviews" "
Rating 6 - Okay. 1258 out of 6693 reviews" "
Rating 4 - Poor. 1184 out of 6693 reviews" "
Rating 2 - Terrible. 1597 out of 6693 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff is very friendly, lots of places to dine. The only thing they need to work on is replacing them elevators. They did not operate when we arrived to the casino. We had to use the service elevator. When we checked out, again the elevator did not work. Once again we had to utilize the service elevator. Other than that, our stay was great.
Stayed 2 nights in May 2024

2/10 Terrible

Angelica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is maybe one of the worst hotels Ive stayed at. It was not clean at all, restroom was very dirty, even the bath tub, tv did not work, no wifi paper or anything. NOTHING like the pictures unfortunately. I dont really recommend . Also elevators were not working only one of them, too many people for elevators not to be working .
Stayed 1 night in May 2024

4/10 Poor

Henry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the front desk when we got there. There was a sense that people weren't happy working there. Room 311 was not very clean. Hair in shower, stained pillow,bed lamp not working. Signs of pictures being pulled off the wall and not replaced. Just sn overall bad experience. Uber driver asked why we stayed there. We had a canceled flight.
Stayed 1 night in May 2024

2/10 Terrible

Danny

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators broken on my first day. No signage about options or directions to get to room. Forced to go on a scavenger hunt looking for a way to get to lobby. Almost got stuck in service elevator when I finally found it. No information or apologies or concern from staff. Restaurant service is very slow. Hardly any taxis available outside compared to before.
Stayed 3 nights in May 2024

4/10 Poor

Alicia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not newly renovated! It's very old. The carpet in the room, the bathroom and especially the bathtub were filthy! Thank goodness the beds appeared clean and yes we checked for bedbugs. The room had a funny smell to it like urine. There was only one elevator that worked so it was at least a 10 min wait to get on if there wasn't a line. Mind you, there was a total of 6 elevators and only one functioned. The staff at checkc in was the only positive thing about the place. The strip view i paid extra for was a view of the Tropicana being torn down, with the strip behind that. The pictures of the hotel looks nice online but when you see it in person, it's like a bait and switch. I will never stay at Oyo again or recommend it.
Stayed 2 nights in May 2024

6/10 Okay

Levon

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not clean
Stayed 2 nights in May 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in May 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Its good I'll come back
Stayed 4 nights in May 2024

2/10 Terrible

Maciej

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Only one elevator was working throughout our stay here, the stairs were not labeled and were confusing, staff gave contradictory answers to questions, and we had a giant bug in our room
Stayed 2 nights in May 2024

2/10 Terrible

CARLOS F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC did not work in the room but the room was clean but very dated. Needs an update. Walking to the hotel from the strip was the only time during the time in Vegas we felt unsafe walking. They were doing demolition on the hotel next to us.
Stayed 1 night in May 2024

2/10 Terrible

xinyao

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

KAP

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pool had no heat just from the sun and it was the 1st time in my many stays that I had to pay for parking
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 24, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 24, 2024
Thanks for this kind review. We are glad to hear you enjoyed your visit with us. Come see us again soon!

8/10 Good

John

Liked: Cleanliness
Stayed 8 nights in May 2024

10/10 Excellent

Isidra

Liked: Cleanliness, staff & service, property conditions & facilities
The plce was not super busy. Nice and relaxing
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 24, 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

8/10 Good

Ena

Stayed 2 nights in Mar 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

2/10 Terrible

Jeffrey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property reeks of cigarette smoke. We hate cigarettes! Our room smelled like smoke and then they tried to charge us for smoking in our room!!! It is unbelievable. Worst hotel ever.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 23, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The entire staff was great, front desk & housekeeping had zero issues. Extremely friendly and helpful my entire stay & the hotel itself was pretty clean. The only drawbacks during my stay was the fact that the elevator button on the 3rd floor didn’t work for some reason, so we had to take the stairs, which is fine since it isn’t a higher floor. And the demolition next door is a little noisy in the morning if you’re directly facing it, but it wasn’t a dealbreaker. This is my second time staying here, for the price is definitely worth it.
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

8/10 Good

Salvador

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator was by far the worst thing about the Oyo. One functional elevator for an entire floor of rooms, you’re talking half an hour sometimes to get up and down to your room. Same thing for the parking garage elevator, only one worked. Aside from that, dining options were kind of limited, hooters was the only thing open late. The cafe closes way too early, we went for EDC and wouldn’t get up till later, a cup of coffee would have been nice but we had to go off property to get anything worthwhile. Guess we can’t expect much for a cheaper rate and booking later than we should have.
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We want to personally apologize that the hotel did not meet your expectations.

6/10 Okay

joshua

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For being a hotel and casino in Vegas I expected more. There were cracks in the doors chunks missing from the door jam like someone forced it open. The AC was broken in our room. Called there maintenance twice went to the front desk about it. Nothing. It's Vegas it's hot you need ac. But I guess this is there marketing trick to get ppl out of the rooms and into the casino. Won't be back.
Response from OYO Reservations Dept. on May 23, 2024
We are sad to read that our service was a disappointment during your last stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

2/10 Terrible

Ilaria

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, staff was rude, also I got charge for smoking violation and I got charged more then $400 and I don’t smoke nobody does from my family very disappointed I will never return to this horrible place
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

10/10 Excellent

Pier Angeli

Traveled with group
Liked: Cleanliness, staff & service, amenities
like the place. cheapest hotel near the strip. the room and bathroom needs a bit of an improvement but stayable. needs a bit of renovation and more elavators please. had to wait too long for elevators. but staircase is always open. but not convenient if your room is up on the 12th floor. otherwise, it’s got great location if you want a cheap hotel near the strip.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

6/10 Okay

Tyler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Run down hotel.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
We want to personally apologize that the hotel did not meet your expectations.

4/10 Poor

Robert, Castle Rock

Business traveler
Disliked: Property conditions & facilities
No working ice machine on the floor. No in room coffee or in room refrogerator.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
We want our guests to have the best experience possible where everything exceeds their expectations. We are sorry if that was not the case during your visit.

4/10 Poor

Colten

Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

2/10 Terrible

Soshi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Thank you for your review.

6/10 Okay

Cammi

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location close to the strip. The property is showing its age. Could use updating.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 20, 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and decent location - not right on the Strip but convenient. There was only one working elevator, which we heard has been the case for quite some time. They really need to fix at least one other one. The construction next door at the Tropicana was annoying with jackhammering early in the morning. Otherwise, it was a great experience.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

4/10 Poor

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Please come see us again soon!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Everything was good just needs some updating but overall was decent.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
Thanks for this great review! We are happy to hear you enjoyed your stay and look forward to seeing you again next time!

2/10 Terrible

Junichiro

Disliked: Cleanliness, amenities, property conditions & facilities
The noise from the air conditioner was too much. You should try sleeping in this room once. You will never be able to sleep. Please don't charge money for a room that people can't sleep in the future.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 20, 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE AND QUIET
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, amenities
Only one of the three elevators were working, which caused some delays getting to and from the room.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 Poor

Cristina

Disliked: Cleanliness, property conditions & facilities
Room was not cleaned well. Faucet handle broken, all the surfaces had dust and sticky parts. Window couldn’t even close all the way so it was loud from outside. Couldn’t sleep the first night because of it
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 17, 2024
We want to personally apologize that the hotel did not meet your expectations.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on May 20, 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Horacio

Traveled with partner
I got an extra charge on my card
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

4/10 Poor

Lorena

Disliked: Property conditions & facilities
Na
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 15, 2024
Thank you for your review.

2/10 Terrible

Alexiss

Terrible
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on May 15, 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Jeannie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was HORRIBLE! The General manager and the shift manager were so rude!! They charge you a resort fee for a nasty hotel. Out of 6 elevators only ONE was working. It would be over 20 minutes to even get into one. We were on the 11th floor and would take the stairs instead.. Then we received a notice that the smoke detector detected smoke in our room therefore we were going to be charge over $400. I tried talking to the front desk and they gave me a script of that it was non refundable and I had to dispute it with my credit card. Spoke with 2 shift managers who laughed at me when I explained that I didn’t smoke and have never smoked. She was being sarcastic and plain rude! I happened to check the BBB and there are hundreds of complaints for the same reason. So they charge you cheap for your room but get you with these nonsense fees. It is ridiculous.. I will NEVER stay there again. I have submitted multiple complaints to get my refund and it has not happened!! DO NOT STAY AT OYO!!
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 15, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

10/10 Excellent

Maysa

Stayed 4 nights in Feb 2024
Response from OYO Reservations Dept. on May 16, 2024
Please come see us again soon!

2/10 Terrible

Roy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and a couple minutes the toilet started to flood . I have a video and pictures .. the lady down stairs was super rude about it . And didn’t want to switch my room . The line was super long to check in as well one one person working in the front it was the worse
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

2/10 Terrible

Yesenia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one elevator to get to my room, wait time was unreasonable. I had to walk up several flights of stairs to get my room. I would not recommend anyone to stay here.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

2/10 Terrible

Georgina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

2/10 Terrible

arome

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

2/10 Terrible

Laramie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible smell at the pool. Rooms a/c didn’t work. Elevators mostly down. Bathroom in room filthy.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
We’re sorry to hear our property didn’t meet your expectations. Please know that your feedback is important to us, so we’ve sent this to Management to help guide decisions that are made to improve our hotel.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Everything was great except for there was only one working elevator. And then the Hooters restaurant was terrible service. We stood there for 20 minutes, waiting to get a table and everyone ignored us.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Thank you for taking the time to respond to our e-mail. We are sorry that the cleanliness of the room did not meet your expectations and our standards, and the restaurant experience was not always as pleasant. We will share your comments with our management and staff, especially with our Housekeeping and Food & Beverage Departments.

2/10 Terrible

Maricela

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!