외관

더블트리 바이 힐튼 호텔 로렐 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 로렐
15101 Sweitzer Lane, Laurel, MD

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 448개" "
평점 8 - 좋아요. 1005개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 143개" "
평점 4 - 별로예요. 1005개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 60개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Ilia

좋아요: 숙박 시설 상태 및 시설
The cookies were a great bonus. Clean room, terrific shower
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Gbohunmi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was loud noise next door to my room most of the night (Friday 5/17).
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms

2/10 - 너무 별로예요

Ismail

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms

4/10 - 별로예요

Karmen

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Carpet in the room was dirty. Lamp and refrigerator were broke. Very lackluster facility.
2024년 5월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms

6/10 - 괜찮아요

Victor

2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 26일
Dear Victor,We appreciate you taking the time to share your feedback on your recent stay. While we're glad to hear that your overall experience was pleasant, we strive for perfection in every aspect of our guests' visits. If we fell short of this standard during your stay, we sincerely apologize. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations on your next visit. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to provide you with the exceptional experience we aim to deliver.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Portia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet had trouble flushing.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Ernest 님, FORT WORTH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute stay was just what we needed, very quiet and safe location, highly recommend
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Derrick

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 12일
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Sean

연인과의 여행
Poor kid at front desk had bad allergies..... but he showed up! That says something.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpia y acogedora
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Daniel

2024년 3월에 1박 숙박함
답변 제공: Director of Rooms 님, 2024년 4월 7일
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Carolin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Look and feel good!
2024년 3월에 1박 숙박함
답변 제공: Director of Rooms 님, 2024년 4월 7일
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Qingxin 님, Syosset

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
就是一家正常的快捷酒店,没有更好也没有更坏。
2024년 3월에 1박 숙박함
답변 제공: Director of Rooms 님, 2024년 4월 7일
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Genny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine, thanks..
2024년 3월에 1박 숙박함
답변 제공: Director of Rooms 님, 2024년 4월 7일
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 - 괜찮아요

victor 님, lewisville

가족 여행
Just an average place with fairly friendly staff
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Oluwakemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Rene

2024년 3월에 2박 숙박함
답변 제공: Director of Rooms 님, 2024년 4월 16일
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Jorge Luis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we received excellent service
2024년 3월에 1박 숙박함
답변 제공: NLyn 님, 2024년 3월 26일
Thank you

10/10 - 훌륭해요

Geno 님, Olney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great checkin
2024년 3월에 1박 숙박함
답변 제공: NLyn 님, 2024년 3월 18일
Great-Many thanks!

10/10 - 훌륭해요

Alison 님, Berea

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: NLyn 님, 2024년 3월 18일
Great-Many thanks!

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 11일
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 - 너무 별로예요

MICHAEL

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst stay ever. Will not be going back there
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 4일
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Liza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 - 훌륭해요

Dorian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was always pleasant and upbeat!!!
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 - 훌륭해요

henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was really comfortable. I had a great nights sleep .
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 - 훌륭해요

Carolina

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 - 훌륭해요

YENECk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

tavin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good service and it was pretty late
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 - 너무 별로예요

MD AL AMIN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like their customer service
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

horace

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel for a decent price. Location was not the best.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

6/10 - 괜찮아요

MW

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Paris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Those cookies from the front desk are always the best. Breakfast wasn’t the best, but it did the job. Very convinent location if you have to travel between DC & Baltimore. Nice, safe & clean.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 12일
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Elena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nice but can you a little extra TLC
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

8/10 - 좋아요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay with no complaints!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

yuhang

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

2/10 - 너무 별로예요

Alonzo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You do not care why
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was convenient. Just off Rt. 95.
2024년 1월에 1박 숙박함
답변 제공: NLyn 님, 2024년 1월 30일
Thank you-

10/10 - 훌륭해요

Georgette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms

8/10 - 좋아요

Teree'

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 - 별로예요

Jamie

가족 여행
별로예요: 숙박 시설 상태 및 시설
Found a cockroach in my room unfortunately.
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Abner

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Cassie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 - 좋아요

Sherrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels. Consider putting in a breakfast buffet.
2023년 12월에 1박 숙박함
답변 제공: Director of Rooms 님, 2024년 1월 9일
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms

10/10 - 훌륭해요

Darryl

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 - 훌륭해요

Santana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Dear Santana,Thank you for taking the time to share that your stay at DoubleTree by Hilton Hotel Laurel was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Sincerely,Natacha LynDirector of Rooms