Thank you for your stay! Hope to welcome you again

Thank you for your comment. We are a low budged hotel, sorry there is no porter service. Also it's an over 100 years old building and we are not allowed to build an elevator in this building. We are sorry that you did not find your room clean. Could you please tell what was the issue?

Wir freuen uns über Ihre Bewertung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Thanks Michael for your lovely review. We hoep to greet you again soon. Thanks for choosing Hotel Bernerhof.

Thanks for your lovely comments. We really hope to see you again in the future. Merry Christmas and a Happy New Year.

Thanks very much for your review. We hope you enjoyed your stay in Wengen.

Thanks for your kind review Jennifer. Yes we would love to invest in the bathrooms - on a steady trajectory post-Covid, but we do hope one day it can be acheived. All the best.

Thanks for your rating. Hope you had a great time in Wengen.

Thanks for the 10 out of 10 Mary! Glad you enjoyed your stay.

Thanks for taking the time to review. Hope you enjoyed Wengen.

Thanks for satying with is Michelle.

Thank-you we will make a note of this when we are improving the lighting. Many thanks for taking the time to review.

Thanks for taking the time to review.

We hope we could have helped improve your stay had you mentioned to us any problems. Hoping you enjoyed your time in Wengen otherwise.

We are very sorry for your unhappiness.We are the very lowest budged hotel in town. We can and dont offer all those services. Sorry again.

We are really grateful you took the time to review. Thanks for staying with us in Wengen.

We woudl love a lift! But sadly we cannot have one. Thanks for taking the time to review the hotel and we hope you come again.

Thanks for taking the time to review. I really hope you enjoyed your time in Wengen.

Thanks Bianca for your review. We are glad you enjoyed your stay and hope to welcome you again in future.

The Basic Tourist Rooms have a shared bathroom so yes very simple for the price, but we hope to offer key solutions in future. Have a safe travel onto your next location.

Thanks for the 10/10!

Thank-you for your review. We were happy to welcome you.

Great photos Peter! Thank-you. Glad you had a great time in Wengen.

Thanks for choose Hotel Bernerhof.

Thank you for your review Eric, so glad you had a great experience. Merci Vilmal.

Thanks for your comments Eamon, the keys have been here longer than I have :-) one day we may change, but it's quirky and works well to prevent people loosing keys (which happens a lot! We have even found them hanging in trees in Interlaken!)We hope to extend check-in times one day by a more digital style check-in , but for now we try to work to our best ability within the budget price of the property. We do hope that you can visit Wengen again in future. Many thanks.

Thank-you for choosing Hotel Bernerhof.

Good morning and thanks for your review. We do have a few things we would love to improve over time and hopefully now tourism is getting back to pre-2020 Covid rates, we are confident we can continually imrpove our services. We are so glad you chose Hotel Bernerhof and hope you can visit again soon. Merci Vilmal.

Thank you very much for your review. We are so glad you enjoyed your time in Wengen.

Thanks for your review, your were very welcome in our hotel. Have a safe onward journey.

Mr Ganesh,Such a shame your felt the need to raise these issues after leaving us and not speaking to us in person.Rooms have window bars and balconies that meet Regulations in Switzerland. We are the one of the most economic hotels in Wengen and are listed as a Swiss Lodge. We also clearly indicate that we do not have a lift as unfortunately as the chalet was built in 1908 we are unable to gain permission to install one. We cannot offer fans in all rooms as the electricity consumption to the older builder would mean full black-out every night if everyone turned on a fan and or kettles. We offer Kettles with a deposit for this reason, and you had free use of the reception kettle facitlity to all guests. There is a communal fridge in reception that was explained to you as well for guest use. We operate a check-in facility from 14:00-18:00 which is listed and have to make arrangements for staffing to accomodate late check-ins. These times are on our property website and was communicated to you on a number of occasions. We will be confirming all our safety arrangements with Expedia and thank-you for highlighting these to them so that we can confirm that we meet regulation and compliance in order to reassure our future guests. Our toilet facilities are small and again we are unable to change them currently due to planning restrictions set by the local authority. Next time, do feel confident to speak directly with us. Kind regards,Hotel Reception, Hotel Bernerhof

Thanks Jason, we are today doing a full research on the Expedia sites and updating everything as we speak. Thanks for feedback, we would love fans in all the rooms and/or aricon, but our electricity supply just can't cope. One day hopefully!Thanks again for choosing Hotel Bernerhof.

Thank-you so much for your review. We are so glad you chose Hotel Bernerhof and hope you come again. Merci vilmal!

Thanks for staying with us Jennifer. We hope to see you again soon!Merci Vilmal

Thanks John, so glad you enjoyed all the delights of Wengen. Hope you can come again soon. Thanks,Hotel Bernerhof

Thanks for your rating. We afre so glad you chose to stay with us. Do come again soon. Merci Vilmal