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데이즈 인 바이 윈덤 로턴 여행 후기

2 out of 5
데이즈 인 바이 윈덤 로턴
601 Nw 2nd St, Lawton, OK

이용 후기

5.4
평점 10 - 훌륭해요. 650개 이용 후기 중 117개" "
평점 8 - 좋아요. 650개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 650개 이용 후기 중 102개" "
평점 4 - 별로예요. 650개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 650개 이용 후기 중 220개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

Kirsten

단체 여행, 연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The room was nice and clean but the only thing i had a problem with was with the front desk lady she was very rude and impatient the place said there was going to be breakfast but they only had coffee and granola bars and for this property you do have to be 21 or older to get a room it shows 18 on here but that’s wrong!
2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 23일
Dear Guest,Thank you for your feedback. We're glad to hear that you found your room nice and clean. However, we apologize for the rude and impatient behaviour of our front desk staff and the misleading information about breakfast offerings. We also regret the confusion regarding the age requirement for booking a room. We will address these issues to ensure a better experience for future guests.

8/10 - 좋아요

sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 23일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Tammy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was nice and quiet at night. Very clean
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Raquel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room stains on towels and bed sheets
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 2일
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Annie

2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 23일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Shannan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud ALL night long. Horrible bed and horrible room
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 2일
Dear Guest,I'm truly sorry to hear about your disappointing experience. We strive to provide a peaceful and comfortable stay for all our guests. Your feedback is valuable, and I assure you we'll address the noise issues and assess the condition of the beds and rooms to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

Teresita

가족 여행
별로예요: 숙박 시설 상태 및 시설
Close to shopping but breakfast was not good
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 2일
Dear Guest,Thank you for your feedback. We're glad to hear that our location near shopping was convenient for you. However, we apologize for falling short of expectations with our breakfast offerings. Your comments are valuable, and we'll use them to make necessary improvements to ensure a more satisfying experience for our guests. We appreciate your input and hope to have the chance to provide you with a better breakfast experience in the future.

2/10 - 너무 별로예요

nicholas 님, Elgin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival I went to the room, the bathroom lighting, the bed lighting on the wall on the rigfht hand side, and the overheadlighting prior to the bathroom lights do not work. I addressed my concern with the staff prior to stepping out for the day. I was shunned because I interupted his phone call relating nothing to his job. I was informed it would be taken care of prior to my return; well without a doubt it was not even adressed. the door itself did not remain closed unless the dead bolt lock was in the on/functioning section. EVERY day I had t pack everything back into my car to ensure it was secured while i was away. I again returned to the front desk to inform the staff, I had no effective results. I requested to speak to manager but was never returmned a response. I ended up leaving the hotel; zero reimbursement or apology or anything. I travel ALL of the time as a Contract for Dept. of Defense, All I wanted was a safe secure evening with a functioning room. If you want that to, DO NOT STAY here. you will be ignored and shunned if you make any requests, very dissatidsfied and disappointed with the lack of concern and support. If i could post the videos and pictures you would stay away as well. Buyer be warned
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 26일
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 - 별로예요

Aaron

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bring extra toilet paper.
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 26일
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 - 너무 별로예요

carolyn 님, PASADENA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You should not have included this terrible property for anyone to stay in!
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 26일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 - 별로예요

Deangelo

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got there our tv and phone didn’t work and heat did not worked, moved rooms and the fire alarm did not have a battery in it so it kept beeping.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Robersine

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 - 좋아요

Lisa

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We were in an accident on our way to the hotel and I called and kept in touch with the person working up front and they were very friendly and tried everything they could to keep our room when we got there around midnight the person working at that time was not quite as friendly but I thank God we got checked in and got to go in and go to bed before my son's family day and graduation at the military base it was very quiet and pretty clean for the most part I would definitely stay again...
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 20일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Troy E

단체 여행
좋아요: 청결 상태
Turned out just fine. But I wouldn't want to be a single lady trying to stay there. It was kind of a rough neighborhood. Kind of a rough place
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 20일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Ivan

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Muy bien
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 13일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the highway and very affordable
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Lynn

연인과의 여행
별로예요: 편의 시설/서비스
The Continental breakfast was a joke they had cheap granola bars that me and my wife couldn't eat and they substituted Orange juice for sunny D in a mini bottle everything was a joke
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 6일
Dear Guest,Thank you for taking the time to share your wonderful rating. However, I'm sorry to hear about your disappointing experience with the Continental breakfast. It sounds like the offerings didn't meet your expectations and fell short of what you were hoping for. It can be frustrating when accommodations don't align with what you were anticipating. If you have the opportunity, it might be worth providing feedback to the hotel management so they can address these issues and improve the experience for future guests.

4/10 - 별로예요

Kim

연인과의 여행
별로예요: 청결 상태
It was a lot more run down than what the picture shows. I wouldn’t stay there again.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 - 좋아요

Lorna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dried squished roach on the wall. Bathroom was a disaster. NO BREAKFAST!!
답변 제공: Sophia CSR 님, 2024년 3월 20일
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

8/10 - 좋아요

Tamara

가족 여행
Nunca pasaron a buscar la basura. Ni papel de baño. Trate de hablar con un empleado y me ignoro.
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 - 괜찮아요

Stephanie

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was subpar, but the area around is pretty decent shopping and eateries close by
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

Luisa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The "complementary" breakfast was coffee, orange juice and a granola bar. Bed sheets were stained. Some staff were very rude. Bathroom sink was clogged. Only one kids channel on the TV. Overall it was a terrible stay. Definitely will not book again.
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 - 훌륭해요

raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shampoo, coffees maker but no coffee
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Older place but CLEAN.
BARN QUILTER EXPRESS had a 2 day stay and it was good. Exteriors were clean. Quiet at night. Room was clean and tolerable. No weird smells. No continental breakfast or extra vending machine. Close to shopping.clerks were very nice.
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 - 너무 별로예요

Monica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
No one was at the front desk when we came to check in and when we checked out. Only had about 8 squares of toilets paper in the bathroom. Had to go to the frontdesk to get more. Could t get to the lobby without going outside and around the building. Only 3 small pillows for a king bed. No breakfast served. Pop machine dispensed wring pop. No maid service for clean towels. Curtains didnt cover the entire window. Coffe cups but no coffee maker or coffee. Bathroom was dirty. Hairdryer had dust and hair on it.
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 19일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

frances

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got this hotel for the breakfast. The first morning the front door was still closed at 645 am. There was ano the guest already at the front door and he had already called. All of a sudden here comes a worker rushing to the dining area. He looked like he had just woken up! His gasto was undone and he looked dirty. Breakfast is a small bottle of Tampico orange juice and a sweet and salt granola bar. He said they also had coffee but there was no coffee at up. The second day there was coffee. The rim smells like febreeze. The first night a woman knocked on my door. I grabbed my gun ( i was traveling alone) and through the window spoke with her telling her that i do not know her. She showed me her phone screen asking me if i knew the person on the screen and she had the right room. I again repeated myself and proceeded to close the curtain. I did not feel safe at all. Do not stay in this place! It is a shame it carries the name of windam by marriott. The should be embarrassed if this place. No refund or discount given.
답변 제공: Sophia CSR 님, 2024년 2월 19일
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 - 너무 별로예요

Carmen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all horrible. There was nothing about our stay that was even ok other than we slept maybe a couple hrs a night comfortably. The lobby looked decent, but then around the building looked a mess, trash bags abandoned, when we walked into our room maybe 2 minutes later someone was jiggling the door knob thinking it was their room. there was stains all over the walls, the head board had marks like it had been splashed with liquid (unsure what kind), and then as if all that wasn’t enough or bad enough, there was cockroaches. They only provided 2 towels that had hair all over them and they never even tried to come clean the room even one time. WE STAYED 3 nights. This was the absolute worst stay at a days in we have ever had and honestly that was hard to beat. Also the phone didn’t even work. NEVER AGAIN!
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 19일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

Eric

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Leigha

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible! Save your money!
Its the worst place ever horrible, dirty, and they didnt have half the amenties the said they had. Dirty sheets with blood stain, looked like urine stains but covered it with a clean sheet, so you didnt figure it out until you were trying to get cozy. I went to three different rooms until i had to settle for the third, which i had to almost beg to get a different one.The floor was so dirty. No phones the smell was so strong after i started to get a headache i had to sit in my car to get fresh air. Honestly because i was through a third party hotels.com for booking they literally give a room that is unstayable..completely horrible experience.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 15일
Dear Guest,Our Team apologizes for the inconvenience faced by you and never wants our guests to have a bad experience. We have discussed this issue with our management and we are committed to serving you better for your next stay.

2/10 - 너무 별로예요

colene

가족 여행
별로예요: 청결 상태, 직원 및 서비스
horrible
do not stay here
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 1일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Cristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 29일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 - 별로예요

Althea

가족 여행
별로예요: 숙박 시설 상태 및 시설
Bed sound horrible, my brother tv wasn’t working.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 22일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Cozzie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'm glad it was available on this day. I could here the contractors leaving for breakfast. The room was up some stairs that i didn't feel safe because I'm elderly and handicap but at least it was the first room at the top of the stairs. No bedbugs. It was clean towels were thin but usable. Momma always say you get what you paid for. For the price it was great.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 18일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

ALICIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 18일
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

David E.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was more than kind as well as helpful.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Dear Guest,Thank you for your kind comments your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

2/10 - 너무 별로예요

Travis

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
THE BREAKFAST THAT SHOWS ON THE PICTURES ARE DECENT BUT YOU GET ORANGE JUICE AND A GRANOLA BAR AND COFFEE AND THATS IT. THE BEDS ARE VERY UNCOMFORTABLE. THEY DO HAVE A NICE LOUNGE TO HAVE DRINKS.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Jimmy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 - 너무 별로예요

Anjelica

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - 좋아요

Victoria

좋아요: 청결 상태
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Edna

2023년 12월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 14일
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 - 괜찮아요

Tawana

2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Jose

2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 23일
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Dear guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 19일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - 괜찮아요

Daniel

2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 - 너무 별로예요

Curtis

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 30일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Caroline

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was disgusting. There was a burn hole in our bed, the light switch next to the door did not work, the mattress was thin as if it was a cot and no comforter, just a fan fleece blanket under a sheet, it wreaked of fried chicken and Chinese food. You know it’s going to be terrible when a sign is placed at the front desk recommending others to check the rooms prior to purchasing — I did not see this sign but was told about it from someone else after already paying. We did not stay here after looking at the room and they refused us a refund so I disputed it with my bank because the manager is greedy.
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 8일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

wiley

2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 26일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.