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힐튼 렉싱턴/다운타운 여행 후기

3.5 out of 5
힐튼 렉싱턴/다운타운
369 West Vine Street, Lexington, KY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 508개" "
평점 8 - 좋아요. 1000개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 139개" "
평점 4 - 별로예요. 1000개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 36개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2019년 7월에 6박 숙박함

10/10 - 훌륭해요

Isaac

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 28일
Dear Isaac,It was truly a pleasure to welcome you to Hilton Lexington/Downtown. We're delighted to hear you had a positive experience, and we appreciate you taking the time to share your kind words. Thank you for your review, and we hope to have the opportunity to host your next visit to the area.Sincerely,Hilton Management Team

10/10 - 훌륭해요

telica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All is well
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 28일
Dear Telica,We enjoyed hosting you at Hilton Lexington/Downtown. Thank you for letting us know you had a pleasant stay! Come back again!Sincerely,Hilton Management Team

10/10 - 훌륭해요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Room was clean and classy.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 20일
Dear Natalie,Thank you so much for taking the time to share your thoughts on your recent visit. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our fabulous location, and we appreciate you mentioning its convenience to your fellow travelers. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team

10/10 - 훌륭해요

Sherri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ryan 님, West Chester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Claudia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It has airport shuttle and it's close to many shops and restaurants.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Claudia,Thank you for choosing to stay with us at Hilton Lexington/Downtown. Guest feedback is always appreciated, and we thank you for highlighting our shuttle service and convenient location. We hope to see you again soon.Sincerely,Hilton Management Team

10/10 - 훌륭해요

kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for Rupp Arena and restaurants.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Kevin,We can’t thank you enough for staying at Hilton Lexington/Downtown and for your wonderful five-star review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Hilton Management Team

10/10 - 훌륭해요

Myron 님, Sidney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was getting updated. Room needed updated. Employees friendly. Tuff parking.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Myron,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback will be shared internally for further consideration, as we are always seeking new avenues for growth. It was a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team

4/10 - 별로예요

Bj

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Alisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Had to move rooms twice because air conditioner wasn’t working and out room was 78 degrees
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Alisa,Thank you for sharing your experience and for choosing us for your stay. Rest assured, we're addressing the air conditioning concerns you mentioned to prevent similar situations in the future. We appreciate your understanding and look forward to offering you a more comfortable experience next time.Sincerely,Hilton Management Team

8/10 - 좋아요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is conveniently located downtown. We needed to use the service elevators because the guests elevators were shutdown. The hotel needs updating. The full service breakfast was great.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Valerie,Thank you for choosing to stay with us at Hilton Lexington/Downtown. We're thrilled you enjoyed our convenient location and delicious breakfast offerings. However, we're disappointed to read about any inconvenience you experienced with our elevators. Rest assured, we will relay your concerns to our team and consider your comments as we continue to make improvements to our property. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Hilton Management Team

6/10 - 괜찮아요

Miranda

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed at this property previously and had a good experience. I was fairly disappointed this stay. It seemed like there were extra fees for everything. The staff was cold. There were no towels for the pool. But the gym was very nice and enjoyable.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Miranda,Thank you for taking the time to leave your review. We are disappointed we could not deliver the exceptional experience we are known for. Rest assured, we will be sure to discuss your remarks with our team to ensure we are meeting our high standards of guest hospitality and satisfaction. We do our best to be transparent regarding our costs and policies and will work to make sure we are fully transparent going forward. Should you return to the area, we hope you'll consider giving us another chance to change your perceptions with a more seamless stay.Sincerely,Hilton Management Team

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kathryne

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Dexter 님, Shelbyville

연인과의 여행
Mattresses were worn out and bath towels were coarse and thin. Not worthy of a flagship downtown hotel.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Dexter,Thank you for sharing your thoughts. What you have shared does not meet the high-quality standards we adhere to. We will share your concerns with the respective teams so that the appropriate changes and improvements can be made. We would be honored to welcome you back and hope you consider returning soon.Sincerely,Hilton Management Team

6/10 - 괜찮아요

Quentin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Rebecca

연인과의 여행
좋아요: 직원 및 서비스
It was the best bed that we had slept in at a hotel. The elevators were broken so we had to use the ones that the kitchen uses.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Rebecca,It was a pleasure having you as our guest recently. We are delighted you were comfortable and had a restful stay. That said, we regret any inconvenience caused by the elevators. Your feedback will be shared internally for further consideration. Thank you for taking a moment to reach out, and we hope you return in the future.Sincerely,Hilton Management Team

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed the location and being able to walk to our destinations. The hotel was clean and we liked the decor and safe parking. We would have given it an excellent rating if the hotel offered free breakfast and the water pressure in the shower was better.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Randy,Thank you for sharing your experience with us. We are thrilled you enjoyed our convenient location, cleanliness, and decor. We will consider your concern about the water pressure in the shower for future improvements. We hope to have the opportunity to welcome you back again soon. Sincerely, Hilton Management Team

10/10 - 훌륭해요

Jennifer

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and very nice rooms
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Jennifer,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our lovely accommodations hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Hilton Management Team

10/10 - 훌륭해요

Jackie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Staff was great. Even with some elevators down. Had no problem getting to the 16th floor. Will stay here again
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Jackie,Thank you for choosing Hilton Lexington/Downtown and for sharing your lovely five-star review. Our team is one of the best in the business, and we appreciate you highlighting their wonderful service. We look forward to welcoming you back for many more memorable visits.Sincerely,Hilton Management Team

2/10 - 너무 별로예요

Judy

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unable parking worst that it’s been staying there in the past 10 years
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Judy,Thank you for your review. We're disappointed to hear about the parking challenges you encountered during your recent visit. Our team values your loyalty and sincerely regrets any inconvenience caused. Rest assured, we'll address this concern to enhance your future experiences. We look forward to welcoming you back and ensuring a smoother stay.Sincerely,Hilton Management Team

10/10 - 훌륭해요

Hubert

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
quiet
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Jeremy,We appreciate the five-star rating of your recent stay at Hilton Lexington/Downtown. Knowing that we provided you with a restful place for your visit to the city is a great compliment. Thank you for being a valued guest. Come back anytime!Sincerely,Hilton Management Team

10/10 - 훌륭해요

Madison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it all. Easy to find. I used Valet. The service was phenomenal!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Madison,We are thrilled to hear you enjoyed your stay at Hilton Lexington/Downtown. We pride ourselves in knowing your service was phenomenal. Hopefully, you will enjoy your next stay with us even more.Sincerely,Hilton Management Team

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Christopher

연인과의 여행
Very clean and speedy service
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Christopher,Thank you for staying at Hilton Lexington/Downtown. Ensuring a clean environment and efficient service is a top priority for us. We appreciate your positive feedback and look forward to serving you again.Sincerely,Hilton Management Team

10/10 - 훌륭해요

stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always convenient to rupp and campus. Staff is wonderful
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Stephanie,It was such a pleasure to welcome you to Hilton Lexington/Downtown! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted our fabulous location suited your needs well. Thank you for your glowing review and perfect rating, and we hope you return soon! Sincerely,Hilton Management Team

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스
There was only 1 elevator working
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Lindsey,Thank you for choosing to stay at Hilton Lexington/Downtown. As you mentioned, some of our elevators are currently down for upgrading and require new parts. We regret any inconvenience that caused. Based on your outstanding rating, however, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Sincerely,Hilton Management Team

6/10 - 괜찮아요

Amy

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rylie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Rylie,Thank you! We are so happy you enjoyed being our guest at Hilton Lexington/Downtown. We look forward to seeing you again!Sincerely,Hilton Management Team

6/10 - 괜찮아요

Elise

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Eric

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행
좋아요: 청결 상태
Very nice!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Andrew,Thank you for your kind words! Your satisfaction is our top priority, and we look forward to welcoming you back to Hilton Lexington/Downtown for another five-star visit.Sincerely,Hilton Management Team

4/10 - 별로예요

Kathleen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Kathleen,Thank you so much for the feedback. We're sorry to hear about the experience you described with the elevators. This is far from the experience we want our guests to have. Our maintenance team will be sure to look into your comments further and make improvements for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Hilton Management Team

10/10 - 훌륭해요

Brittney

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay. Friendly, easy check in. Room was clean and quiet. Walkable to lots of downtown eateries and bars.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Crystal,It is wonderful to know that you had an excellent experience with us. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we hope you took full advantage of our convenient location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hilton Management Team

8/10 - 좋아요

Stacy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was nice. Bathroom a little rough. Looks like it had been updated but had some water damage maybe, and sink drained slow. Room was nice and clean and smelt fresh. we had a great view. Kids and myself enjoyed the pool. Nice warm water. We would stay again.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Stacy,Thank you for taking the time to share your experience with us. We're thrilled you had an enjoyable overall visit, and we appreciate you mentioning our impeccable accommodations and sparkling pool. Your feedback about the bathrooms will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to your return!Sincerely,Hilton Management Team

10/10 - 훌륭해요

Clariza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worth the money
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Clariza,Thank you for choosing Hilton Lexington/Downtown! We're glad you appreciated our affordable rates and that your overall stay was pleasant. The next time you're in the area, please come see us again.Sincerely,Hilton Management Team

10/10 - 훌륭해요

Darryl

2024년 2월에 5박 숙박함

4/10 - 별로예요

Michelle 님, Reading

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelled like mildew in the room
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Michelle,Thank you for providing your feedback. Guest comfort is a priority for us and we are sorry that you experienced an odor in your room. We will share your comments with our team so the problem can be resolved. We hope to see you again for a future stay.Sincerely,Hilton Management Team

8/10 - 좋아요

Joseph 님, Louisville

2024년 2월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear David,Thank you for your review. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Hilton Management Team

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great time!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Donna,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.Sincerely,Hilton Management Team

10/10 - 훌륭해요

Dan 님, Bloomfield, KY, USA

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was wonderful
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Dan,Thank you for sharing your feedback. We're delighted to hear your stay at Hilton Lexington/Downtown was wonderful. Our team looks forward to welcoming you back for another delightful experience.Sincerely,Hilton Management Team

10/10 - 훌륭해요

Mark

2024년 1월에 1박 숙박함

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함