외관

홀리데이 인 익스프레스 렉싱턴 노스-조지타운, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 639개 이용 후기 중 402개" "
평점 8 - 좋아요. 639개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 639개 이용 후기 중 51개" "
평점 4 - 별로예요. 639개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 639개 이용 후기 중 24개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

MINSOON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Justin M. 님, 2020년 2월 12일
Thank you MINSOON! We are glad you had a good stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Clean.
답변 제공: Tre 님, 2015년 12월 26일
Thank you! If there is anything better we could have done to have earned a FIVE STAR review, never hesitate to let us know. Hope to see you back again. Regards, W. Sizemore General Manager Holiday Inn Express Georgetown, KY

10/10 - 훌륭해요

Anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is so clean. It smells really good, very thing looks nice. There is some wear on the doors and bathroom. Very nice pool area, staff is so nice and very friendly. Check in was extremely fast and easy
2024년 3월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2024년 4월 1일
Thank you so much for the 5 star review! We hope you will stay with us again in the not so distant future.

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2024년 4월 1일
We are pleased that you enjoyed your stay with us, and that we were a convenient lodging location for your. We hope to welcome you back soon.

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Kay

연인과의 여행
좋아요: 직원 및 서비스
Looks tired! Remote didn’t work other on/off and channeling w/sound! Many scratches and dings on walls of hallways ! On the good side the beds were fine and breakfast was good!
2024년 1월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2024년 1월 14일
Thank you for taking the time to tell us about your experience with us. We use feedback like this to continue to improve and make changes for our guests experience. We hope to welcome you back in the not so distant future.

10/10 - 훌륭해요

Daniel von

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Convenient location and the staff were friendly and attentive. We will definitely stay there again.
2024년 1월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2024년 1월 8일
Thank you for taking the time to tell us about your experience with us. We are so looking forward to your next visit with us. Safe Travels!

10/10 - 훌륭해요

Sung Howy

2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2024년 1월 25일
We are thrilled to have exceeded your expectations during your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 26일
Thank you for taking the time to tell us about your experience with us. We are thrilled to hear that you gave us 10/10. We hope to welcome you back in the near future.

8/10 - 좋아요

Judith

2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 26일
We are so happy that you enjoyed your stay with us. What could have been better that we could have received 5/5? We hope to see you again soon.

10/10 - 훌륭해요

Sarah K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 11일
We are thrilled to have been able to exceed your expectations during your time with us. We strive to deliver consistent and 10/10 service to each and every guest. We hope to welcome you back in the not so distant future.

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 11일
Thanks for taking the time to tell us about your experience with us. We hope you will choose us time and time again for your lodging needs. Happy Travels!

8/10 - 좋아요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people in next room too loud
2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 5일
Thanks for taking the time to tell us about your stay. We are glad it was good overall aside from the other guests next door. We wished we had known about this issue during your stay, and we would have taken care of it. We hope you will give us the opportunity to host in the not so distant future once again

10/10 - 훌륭해요

Edie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is neat and clean. The staff was most gracious and helpful.
2023년 12월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 5일
We are so glad to have delivered 5 star service during your visit. We hope to see you again soon. Happy Travels!

10/10 - 훌륭해요

Bella

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service is always top notch just as the rooms are clean.
2023년 11월에 5박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 24일
We are thrilled to have been able to deliver 5 star service during your stay with us. We hope you will give us the opportunity to serve you again in the not so distant future. We would love to welcome you and your family back.

10/10 - 훌륭해요

MARY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, and comfortable. The shower was excellent! It was the bet we have ever had in a hotel.
2023년 11월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 16일
Thanks for taking the time to review your recent stay with us. We are thrilled we delivered 5 star service during your stay. I hope to be able to welcome you back in the not so distant future.

8/10 - 좋아요

Gregg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 14일
Thanks for taking the time out of your busy schedule to tell us about your recent stay with us. I hope you will choose to stay with us again. We are looking forward to seeing you again.

10/10 - 훌륭해요

GEORGE S

2023년 11월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 12월 5일
Thank you for giving us feedback of your stay. We hope to see you again soon.

8/10 - 좋아요

Dale Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the most part it was a great place to stay. It did however have poor lighting in the room. Unfortunately too many hotels now do the same thing. It was literally difficult unpacking with the poor lighting over the shelf meant for the luggage.
2023년 11월에 2박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 6일
Thank you for taking the time to tell me about your stay. I appreciate your feedback regarding the lighting. We use comments to continue to make changes to improve our guests experience. We hope you will choose to stay again.

10/10 - 훌륭해요

Cathy

2023년 9월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 6일
We are thrilled to have delivered 5 star service during your stay. We hope to be able to welcome you back in the not so distant future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 6일
Thank you for staying with us and even more, sharing how your stay was. We appreciate your feedback and hope to see you again soon!

4/10 - 별로예요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 10월 23일
We are so sorry that we did not meet your expectations during your stay with us. I hope you would consider sharing what caused the 4/10 score with us so we can improve and better serve our guests. I hope you can reach out to any member of management here so we can better assist you and future guests. We look forward to hearing from you.

8/10 - 좋아요

Megan

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 10월 9일
Thank you so much for taking the time to tell us about your recent stay! We hope to see you again in the not so distant future.

10/10 - 훌륭해요

Pam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was friendly and helpful. The lobby was clean and decorated for fall. The room was very clean. The bed and pillows were very comfortable. It was a wonderful stay.
2023년 10월에 1박 숙박함
답변 제공: Matthew B General Manager 님, 2023년 10월 9일
We are thrilled to have delivered 5 star service during your stay. We are glad your stay was wonderful and hope you stay with us again!

10/10 - 훌륭해요

Alexandria

2023년 9월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 10월 23일
We are so happy that we delivered 5 star service during your stay with us. We hope to have the opportunity to welcome you back in the not so distant future with us.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, friendly and clean
2023년 9월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 10월 9일
5/5 is what we strive for and I am so glad we hit all the marks during your stay with us. We hope to see you again soon. Happy Travels!

10/10 - 훌륭해요

Sarah

가족 여행
2023년 9월에 2박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 9월 25일
We are so thrilled that we delivered 10/10 service during your stay. We hope you will recommend us to all you friends and family, and will choose us again and again. We look forward to seeing you soon.

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 편의 시설/서비스
Comfortable beds, clean rooms
2023년 9월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 9월 25일
Thanks for taking the time to tell us about your stay. We love that we made your stay comfortable and thrilled to get 5 stars. We hope to welcome you back in the not so distant future.

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 11월 6일
We are so glad to have delivered a 10/10 during your stay with us. We hope to see you again in the not-so-distant future. Safe Travels!

10/10 - 훌륭해요

Eric

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was immaculate. Very safe and easy parking. Staff was amazing and went above and beyond. Will definitely stay here again when in town.
답변 제공: Matthew B, General Manager 님, 2023년 9월 25일
We love that we delivered 5 star service during your time with us. We hope to be able to welcome you back anytime you are in the area. Thanks for choosing us as your lodging provider!

10/10 - 훌륭해요

MESHELLE

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved my stay at Holiday Inn Express in Georgetown,KY. Very clean smelling, the lobby host was great and very friendly. The beds in the room was so comfortable and bathrooms was really clean. Would highly recommend.
2023년 8월에 2박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 9월 25일
Thank you so much for taking the time to review your stay with us. We hope you will choose us as your lodging needs anytime you are in the area! Happy Traveling!

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was close to visiting family. Great location and very clean property. Pool was a little cool, but all in all was a very nice stay.
2023년 8월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 9월 25일
We are so pleased to deliver 5 star service during your time with us. We also hope to see you again real soon. Please recommend us to all your friends and family that travel the area. We appreciate you staying with us!

6/10 - 괜찮아요

Michael

2023년 8월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 9월 25일
We would love to know a little more and how we could have made this a 5 star stay instead of 3. Please do not hesitate to reach out to us for more details. We hope you will choose to stay with us in your future travels.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
We stopped for the night on our drive home. We found. It to be clean and comfortable. Breakfast was good the next morning. We would stay again as we travel in the area.
2023년 7월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
I am so pleased that you had a great stay with us! I hope to welcome you back next time you visit the area. Thanks for staying with us!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
We are so thrilled that we delivered 5 star service on your visit with us. We hope you will choose to stay with us again

10/10 - 훌륭해요

Ivor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Thank you so much for your review. We are so pleased you enjoyed your stay and we hope to see you again.

10/10 - 훌륭해요

John

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome!!!!! Loved Susan
2023년 7월에 2박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Thank you so much for the review! We are glad you enjoyed your stay and love Susan. She is such a great asset to our team!

10/10 - 훌륭해요

Nathan

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Matthew B 님, 2023년 8월 1일
Thank you for the outstanding review. We are so happy to hear that we exceeded your expectations. We look forward to seeing you again real soon

10/10 - 훌륭해요

robert jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Thanks for taking the time to tell us about your recent stay. I am glad you stayed with us and we hope to see you again in the near future. Happy Travels!

10/10 - 훌륭해요

Tony 님, Elk River

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were clean, property was well maintained, staff was very accommodating and pleasant. Light around mirror went out, they had it repaired while we were out for the day.
2023년 7월에 2박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Woo-Hoo! Thank you for the 5 star review. We are glad you stayed with us and hope to see you again real soon!!

10/10 - 훌륭해요

Timothy

2023년 7월에 1박 숙박함

8/10 - 좋아요

Ivor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, all areas we were in were clean, breakfast had nice variety.
2023년 7월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Thanks for taking the time to review your recent stay with us. We were pleased to hear that we delivered 4/5 stars during your stay. We hope you will choose us again for your lodging needs.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When you walked it it was inviting and room worked well with roll away bed. Breakfast was great and clean. Lots of options. Was a well kept hotel
2023년 7월에 3박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Thank you so much for sharing your feedback on your stay with us. We are thrilled that we delivered 5 star service. We hope to see you soon

6/10 - 괜찮아요

James

가족 여행
좋아요: 직원 및 서비스
Overall the stay was good. The staff were friendly and inviting. I was on the third floor and the noise level from above was insane and all night. It sounded like there was a heard of elephants above me. I have stayed there years before and do not remember such noisy. There was also a guy who was always outside on the bench every time we went in and out. I don’t know if he worked there but it was very strange and we were there for five nights. Overall good stay just the man was creepy and the noise level was the only drawback.
2023년 7월에 4박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 7월 18일
Thanks so much for taking the time to tell us about your recent stay with us. We use feedback like yours to improve. I hope you will give us the opportunity to serve you in the not so distant future.

8/10 - 좋아요

Gil

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jon 님, West bend

2023년 7월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 8월 1일
Thanks for taking the time to tell us about your recent stay with us. We strive to deliver 5 star service and thrilled we did during your visit. Come see us again soon!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place was just as you'd expect from a Holiday Inn Express.
2023년 6월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 7월 18일
We are thrilled that you enjoyed your stay with us, we hope to welcome you back in the not so distant future. Happy Travels!

6/10 - 괜찮아요

Tauan

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Stayed for 2 days, room was not service the second day. When I arrived and complained staff only offered clean towels.
2023년 6월에 2박 숙박함
답변 제공: Lucinda Bush 님, 2023년 7월 2일
On behalf of Holiday Inn Express Georgetown, I want to extend our apologies for your negative experience. We sincerely regret this misfortunate incident and do apologize for any inconvenience this caused you and your family. We hope to have the opportunity to better serve you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 7월 18일
We appreciate your feedback and hope you will choose us for your future lodging needs. Happy Traveling!

8/10 - 좋아요

Quoc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accessible from highway for quick night sleep
2023년 6월에 1박 숙박함
답변 제공: Matthew B, General Manager 님, 2023년 7월 18일
We appreciate you sharing feedback on your recent stay with us. We hope you will stay with us again in the not so distant future.