숙박 시설 정면

우드스프링 스위트 렉싱턴 여행 후기

2.5 out of 5
우드스프링 스위트 렉싱턴
2370 Lake Park Rd, Lexington, KY

이용 후기

6.0
평점 10 - 훌륭해요. 305개 이용 후기 중 63개" "
평점 8 - 좋아요. 305개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 305개 이용 후기 중 52개" "
평점 4 - 별로예요. 305개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 305개 이용 후기 중 79개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

4/10 - 별로예요

Salman

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Smell of cigarette in corridor. No paper cup in room to drink water. No coffee in room. No curtain at the bath tub.
2024년 5월에 4박 숙박함

2/10 - 너무 별로예요

Makayla

별로예요: 직원 및 서비스
I payed in full before even checking in. There was numerous times staff came to my room or seen me and I was stopped and told I owe money on my stay. I tried resolving the problem by showing my receipts and transactions. Problem was supposed to be solved yet they came the very next day and was asking for payment.
2024년 4월에 15박 숙박함
답변 제공: CS 님, 2024년 4월 29일
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

8/10 - 좋아요

ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 3박 숙박함
답변 제공: CS 님, 2024년 4월 29일
Thank You for your feedback.

6/10 - 괜찮아요

Timothy

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: CS 님, 2024년 3월 25일
Thank You for Your Feedback.

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: CS 님, 2024년 3월 25일
Thank You for Your Feedback.

6/10 - 괜찮아요

Austin 님, Mount Vernon

별로예요: 편의 시설/서비스
Property wasn’t the nicest, rooms have outdated TV’s. Bathroom was decent, bed was decent, affordable and close to downtown with food all around it! Definitely will stay again
2024년 3월에 1박 숙박함
답변 제공: CS 님, 2024년 3월 18일
Thank You for your feedback.

2/10 - 너무 별로예요

Ghandi

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I got my key to the room it doesn’t work go to the coustomer service no one there finally she came to open for me the door after 35minuts blue the room was ver dirty the bed was so nasty the refrigerator rusted and not clean
2024년 2월에 2박 숙박함
답변 제공: CS 님, 2024년 3월 18일
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

8/10 - 좋아요

WenJuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are friendly.
2024년 3월에 1박 숙박함
답변 제공: CS 님, 2024년 3월 11일
Thank You for your feedback, its greatly appreciated.

2/10 - 너무 별로예요

Sharon

2024년 2월에 7박 숙박함
답변 제공: CS 님, 2024년 2월 12일
Thank You for your feedback, we greatly appreciate your business.

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved everything about the place and the young lady at the front desk was super helpful and polite
2024년 2월에 1박 숙박함
답변 제공: CS 님, 2024년 2월 12일
Thank You for your feedback, we greatly appreciate your business.

4/10 - 별로예요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: CS 님, 2024년 2월 12일
Thank You for your feedback, we greatly appreciate your business.

2/10 - 너무 별로예요

Monica

단체 여행
Zero stars
Would give zero stars but that wasn’t an option. It was horrible to say the least. We actually had to change rooms and ended up leaving. We had 5 rooms booked and none was acceptable to stay in considering the cleanliness or I should say the lack of. Then we found bugs. We immediately left. Not to mention the hotel at check in smelled like you was standing in a dispensary.
More unpleasantness
Broken cabinet doors
Food on the floor
Do they even sweep or mop?
2024년 1월에 1박 숙박함
답변 제공: CS 님, 2024년 2월 12일
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: CS 님, 2024년 1월 23일
Thank You for your feedback.

6/10 - 괜찮아요

Brian

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
The room smells bad. I don't know if it's due to the very dirty 2 burner countertop range, but it is hard to breathe. I will not stay here again. Bed was not really made. There is no lighting near the bed. Motel 6 would be a big improvement over this place.
2024년 1월에 1박 숙박함
답변 제공: CS 님, 2024년 1월 8일
Thank you for your review. We are sorry to hear that you were not satisfied with your stay. We strive to provide the best accommodations possible and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

2/10 - 너무 별로예요

Muritala

2023년 12월에 1박 숙박함
답변 제공: CS 님, 2024년 1월 12일
Thank You for your feedback.

2/10 - 너무 별로예요

Trever

답변 제공: CS 님, 2024년 2월 23일
Thank You for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great manager and friendly staff. Newly renovated rooms.
2023년 11월에 8박 숙박함
답변 제공: CS 님, 2023년 11월 27일
Thank you for your wonderful review! We are honored to have you stay with us and are so glad that you enjoyed the newly renovated room. We look forward to having you stay with us soon!

8/10 - 좋아요

John

2023년 11월에 9박 숙박함
답변 제공: CS 님, 2023년 11월 27일
Thank You for Your feedback.

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rougher crowd in the area but the room, kinda loud outside the room but was plenty big and clean.
2023년 11월에 1박 숙박함
답변 제공: CS 님, 2023년 11월 13일
Thank you for your review. We appreciate the feedback and are pleased to hear that you found the room to be clean and large. We apologize for the noise outside the room and are glad that it didn't impact your stay.

10/10 - 훌륭해요

Barbara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 7박 숙박함
답변 제공: CS 님, 2023년 11월 13일
Thank You for Your feedback.

6/10 - 괜찮아요

BILL

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: CS 님, 2023년 10월 31일
Thank You for your feedback.

10/10 - 훌륭해요

Karri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice and the facility was clean
2023년 10월에 7박 숙박함
답변 제공: CS 님, 2023년 11월 6일
Thank you for your feedback.

2/10 - 너무 별로예요

Isabel

2023년 10월에 2박 숙박함
답변 제공: CS 님, 2023년 11월 13일
Thank You for your feedback.

4/10 - 별로예요

Mark

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower water pressure was awful. The staff agreed to move me to a different room but behaved as if I were being annoying. If you’re low on funds this is the hotel for you.
2023년 10월에 4박 숙박함
답변 제공: CS 님, 2023년 10월 23일
I apologize for your experience in regards to the shower water pressure in your room and that the staff failed to provide adequate customer service. We take our customer service very seriously at our hotel and are disappointed to learn that it did not meet your expectations. We hope that you had a more pleasant experience in your new room. If there is anything else we can do, please do not hesitate to contact us.

2/10 - 너무 별로예요

Casey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
When I checked in they gave me a room that someone was already in… quite a surprise at 11:00 when I walked in! I was then moved to the “newest remodeled room” and it was disgusting!! Cabinet doors falling off, missing doors on cabinets base trim in the room falling off, pieces of moldy Sheetrock falling into the tub as I showered, the bed was a step above a jailhouse bunk, I couldn’t shut off the tv because the remote didn’t have batteries so I had to move the furniture to unplug the tv.the floors were so sticky disgusting that I had to wear shoes to go from the bed to the bathroom, so I then made a path of towels and sheets on the floor so I didn’t have to touch them. The room had an odor in it that made my eyes burn so I opened the window only to have the weed and cigarette smoke then pour into it and the Hispanic music from the surrounding rooms was blaring all night and when I left at 8am the music was still going. I would definitely not recommend this establishment
Kitchen area with a door hanging off and missing doors above
As the tub flexed this stuff was falling off onto me in the shy
A steel frame cot
2023년 10월에 3박 숙박함
답변 제공: CS 님, 2023년 10월 16일
Thank you for your review. We apologize for any inconvenience you may have experienced. We strive to provide our customers with the best experience possible and we apologize for not meeting your expectations in this case. We value your feedback and would like to make it right. Please reach out to us directly so we can discuss ways to resolve the issue. Thank you for your understanding.

2/10 - 너무 별로예요

Alexander Murray 님, New Haven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was under construction with a floor renovation project—piles of debris in hallways
2023년 10월에 1박 숙박함
답변 제공: CS 님, 2023년 10월 4일
Thank you for taking the time to share your feedback.

6/10 - 괜찮아요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: CS 님, 2023년 10월 4일
Thank You for your feedback.

2/10 - 너무 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Didn't look safe to overnight, people hanging out in parking lot, customers arguing over cutlery. Bad feel.
2023년 9월에 1박 숙박함
답변 제공: CS 님, 2023년 10월 4일
Thank you for bringing this to our attention. We take feedback on the safety of our customers very seriously and we will investigate this issue. We apologize for any discomfort this may have caused you. Thank you for taking the time to share your experience.

8/10 - 좋아요

mary 님, norman

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It is an extended stay facility. The staff responded quickly to requests. It has “bare bones” in terms of convenience and meeting necessities. The bed was good, the TV worked, bathroom was clean. There was a complete kitchen but no supplies. You can rent nonconsumable kitchen needs.
2023년 9월에 3박 숙박함
답변 제공: CS 님, 2023년 10월 4일
Thank you for your review! We appreciate you taking the time to give us feedback on your stay. We're glad to hear that the staff was responsive to your requests, the bed was comfortable, and the bathroom was clean. We apologize for the lack of kitchen supplies - we are always looking for ways to improve our guest experience and will take your feedback into consideration. Thank you again for giving us the opportunity to serve you.

4/10 - 별로예요

Gregory

2023년 9월에 1박 숙박함
답변 제공: CS 님, 2023년 10월 4일
Thank You for your feedback.

8/10 - 좋아요

James

2023년 8월에 1박 숙박함
답변 제공: CS 님, 2023년 9월 5일
Thank You for your feedback.

10/10 - 훌륭해요

Christopher

2023년 8월에 7박 숙박함
답변 제공: CS 님, 2023년 9월 11일
Thank You for your feedback.

2/10 - 너무 별로예요

May

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will not recommend for everyone * Zero ⭐ never stay that kind of hotel in my life I have to book other hotel after two days stay 😞
2023년 8월에 5박 숙박함
답변 제공: CS 님, 2023년 9월 5일
Thank you for taking the time to share your experience and for bringing this to our attention. We are truly sorry that your stay with us was not up to par. Your feedback is extremely important to us as we strive to offer excellent customer service. Rest assured that we are taking all necessary steps to address the issues you have mentioned. We would love to have you back so that we could have another opportunity to provide you with a satisfactory experience.

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 8월에 1박 숙박함
답변 제공: CS 님, 2023년 8월 22일
Thank You for your feedback.

6/10 - 괜찮아요

jatasha

가족 여행
좋아요: 청결 상태
No pots or pans too cook with
2023년 7월에 7박 숙박함
답변 제공: CS 님, 2023년 7월 24일
Thank you for your feedback.

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Calm and quiet
2023년 6월에 7박 숙박함
답변 제공: CS 님, 2023년 7월 3일
Thank You for your feedback.

10/10 - 훌륭해요

Kelly

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was great
2023년 6월에 7박 숙박함
답변 제공: CS 님, 2023년 7월 3일
Thank you for your feedback.

2/10 - 너무 별로예요

Jacqueline

2023년 4월에 8박 숙박함
답변 제공: GM 님, 2023년 6월 12일
We are very sorry to hear that you didn’t have a great experience at our property, your experience is not are standard and we will be using your feedback to improve guest experience accordingly.

2/10 - 너무 별로예요

Masakazu

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 12일
We are very sorry to hear that you didn’t have a great experience at our property, your experience is not are standard and we will be using your feedback to improve guest experience.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel for the price if you need to stay over 7 nights. It’s really a great deal and super nice staff.
2023년 4월에 7박 숙박함
답변 제공: GM 님, 2023년 6월 12일
Thank you so much for taking the time to share your experience while at our hotel. We value your input and are looking forward to your next stay here with us.

2/10 - 너무 별로예요

Mike

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t do it
2023년 4월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 12일
We are very sorry to hear that you didn’t have a great experience at our property, your experience is not are standard and we will be using your feedback to improve guest experience.

10/10 - 훌륭해요

Julie

2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 12일
Thank your for taking the time to share your experience while staying here at our hotel. We value your input and look forward to your next stay here with us.

8/10 - 좋아요

Ashley

2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 12일
Thank your for taking the time to share your experience while staying here at our hotel. We value your input and look forward to your next stay here with us.

4/10 - 별로예요

Terry

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will not be housing any more of our residents (during repairs) at your hotel. It is everything the reviews say it is...it is filthy and the odor is CONSTANT. No thank you. I was embarrassed when our resident reported this to me.
2023년 4월에 7박 숙박함
답변 제공: GM 님, 2023년 6월 12일
We are very sorry to hear that you didn’t have a great experience at our property, your experience is not are standard and we will be using your feedback to improve guest experience.

2/10 - 너무 별로예요

Nicole

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very rude. Unexpected costs. Wasnt given extra towels, housekeeping never came to clean my room. I had to take our trash out to the dumpster ..
2023년 4월에 7박 숙박함

2/10 - 너무 별로예요

Kayla

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sanford

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 14박 숙박함

10/10 - 훌륭해요

Wade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was helpful
2023년 3월에 8박 숙박함

6/10 - 괜찮아요

Kacie

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Heather

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude unfriendly staff, zero amenities, shady business!
2023년 1월에 7박 숙박함