โThe innkeeper is an exceptionally warm, thoughtful, and detail-oriented person. Not only does he genuinely care about guests' stay experiences, but he also expresses sincere gratitude and future anticipation upon their departure, demonstrating his deep value for interpersonal connections and respect for guests.โ
โThe hotel is a pretty new one. The room is nice and well facilitated, but the service at their front desk, restaurant, and public area are unqualified--not internationally, very localized, and sometimes rude. They do not offer shuttle service to any nearby spots; as this hotel is very far from the downtown and commercial area in "Binjian district" of Hangzhou City, it is very difficult to get a taxi for the hotel and very high cost to take taxi for every places you go in the city.โ
โFirst, this is not a hotel. It's a property operated by the owner. So it doesn't have those hotel facilities. The property is located inside the West Lake (Xihu) scenery district. So it's quiet and walking distance to those West Lake must-see places. The owner is very friendly.โ
โThe breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour...
โFrom all the places I have been to in China, this place just stands out on top.
The staff were super helpful, and everyone I talked to there could speak English. Here I want to make a special mention of Sunny and Evan at reception. They went out of their way to help us with rebooking our room, and to know more about the area and activities.
The rooms are spacious and well kept, the food great, specially the buffet at night. The hotel and grounds are super beautiful, the waterfall pool...
โVilla is the best choice I made to stay in Hangzhou. The service is excellent and they would offer to help solve my problem.
They also operate a cafe and the ambiance is very pleasant. I'll be here again next time.โ
