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"There was no AC or fan and the room was hot. The restaurants were sorely lacking in variety, the bathroom didnt even have hand soap. No bathroom counter space. I wasnt impressed considering it was recently renovated. They gave a breakfast bag that was a complete embarrassment. It felt like staying in a dorm room."

"Great hotel location near shopping, metro and grocery store. Friendly staff. Very Firm bed which I did not like. "

"Unfortunately we had a hiccups when checking in as their system was down and they couldn't confirm when it will be running again. We were worried if we should look for another hotel as they kept saying they can't check us in and we have to wait as long as needed. We ended up going for dinner and when we got back the system was up and running again. Other than that everything else was nice"

"The hotel staff were incredibly friendly and helpful, the on site restaurants and bars are good and the cafe by the front door served great pastries and coffee. The rooms were of decent size and fine, bathroom was very nice. Location is great and we were able to get around Lisbon easily on foot or by metro/tram."

"It was okay but the website makes it look like a booming place with a restaurant and bar but the restaurant is only open for breakfast buffet only until 10:30 and the bar doesn't open until 6pm. Called reception for 20 minutes when my tv wouldn't work and had to go to the front desk to get help where they told me they saw me calling but couldn't pick up because they were with a client."

"Breakfast available super early (3am), and I appreciated that with an early flight."

"The hotel was in a great location, very central yet the rooms were nicely sound proofed so you wouldn't have guessed it! The staff were very friendly and gave us transport and restaurant reccomendations. Clean room and comfy bed."

"Brilliant location "

"It’s immediately clear why this is one of the best hotels in Lisbon. From the moment we arrived the service was outstanding, staff are friendly and genuinely keen to make your stay enjoyable. The rooms are spacious and the soundproofing is next level, I haven’t slept that soundly for a long time. Then there is all the lovely extras; quality toiletries, fresh drinks in the mini bar, pillow menu, all the snacks you could want and an outstanding free walking tour (which reveals the secret in the hotels basement!). The icing on the cake (literally) was discovering it was my partners birthday and surprising us with a cake it breakfast! I cannot rate this hotel highly enough, this is what real hospitality looks like and I wouldn’t stay anywhere else in Lisbojn. "