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그랜드 새파이어 호텔 & 뱅키팅 여행 후기

3 out of 5
그랜드 새파이어 호텔 & 뱅키팅
45 Imperial Way, Croydon, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 685개 이용 후기 중 242개" "
평점 8 - 좋아요. 685개 이용 후기 중 217개" "
평점 6 - 괜찮아요. 685개 이용 후기 중 102개" "
평점 4 - 별로예요. 685개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 685개 이용 후기 중 59개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

CHANHYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Reservations 님, 2022년 1월 2일
Dear Chanyung, thank you for staying with us and sharing your feedback. We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon. Kind regards,

10/10 - 훌륭해요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
lovely hotel, nice and quiet and peaceful, staff is really helpful
2024년 4월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 8일
Dear Theresa, thank you so much for your review, we're delighted you had a great experience with us and look forward to welcoming you back soon!Have a lovely weekend!Kind regards,Reservations

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Shower, - within walking distance of a Retail Park with places to eat. - Good early Breakfast - Reasonably Secure Parking -
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 8일
Dear Kevin ,thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon!Kind regards, Guest Relations

6/10 - 괜찮아요

Zeby 님, Triangle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Around nosy day time
2024년 4월에 4박 숙박함
답변 제공: Reservations 님, 2024년 4월 7일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 - 괜찮아요

Zeby 님, Triangle

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Reservations 님, 2024년 4월 8일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 - 좋아요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our second time around. Staff are attentive and with good service. Complimentary breakfast is most vital, thank you and parking is free, so good.
2024년 4월에 4박 숙박함
답변 제공: Reservations 님, 2024년 4월 7일
Dear Nancy, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 - 좋아요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Booked suddenly due to family issues, as a single female I felt very safe at this hotel. It had a late check in and a later check out up to 11am with express checkout which I used. I liked : Gated free parking with night time security -value for money double room -complimentary bottled water as well as tea, cofffee, shower gel, shampoo -small fridge in the room -blackout curtains -lovely hot shower -do not disturb / please make up my room options -guessing 32 inch TV with satellite channels so screen big enough to comfortably view from bed My only negative critisms were -stain on one of the towels -string smell from the kitchen permeated the room of curry whilst not unpleasant it made my clothes smell the same after just 1 night and also being neuro-diverse with ADHD and Autism, I have a tendency to avoid strong smells so was hard to sleep
2024년 4월에 2박 숙박함
답변 제공: Reservations 님, 2024년 4월 7일
Dear Nicola, thank you so much for leaving such positive feedback regarding your recent stay and we look forward to welcoming you back very soon. Kind regards, Guest Relations

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast buffet options were more limited than other free breakfast buffets around the area,quality was lower aswell which was unfortunate The hotel staff were great and very accommodating Rooms were clean and tidy
2024년 3월에 2박 숙박함
답변 제공: Reservations 님, 2024년 4월 2일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 - 너무 별로예요

Zeby 님, Triangle

단체 여행
No have privacy in room . They can open any time open room without permission.
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 2일
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 - 괜찮아요

Albert

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 2일
Dear Albert, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 - 좋아요

Graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy workmen outside until 2300.. Neighbouring clients noisy until 1am. But otherwise comfortable and good value for money.
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 2일
Dear Guest, thank you for your feedback and I am sorry that your stay was disturbed by the noise in the local area. I want to assure you that, what was experienced on your recent stay with Grand Sapphire is not the norm and I sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 - 훌륭해요

aadam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean hotel, friendly staff especially Zamin. I would definitely visit again.
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 3월 25일
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

6/10 - 괜찮아요

Leon

별로예요: 직원 및 서비스
The room in my view is standard (it was supposedly executive). Not exactly what the pictures look like, but similar minusing a few things. Very cheap bedding and pillows. Hot water in the shower did not come on. Greasy headboard. Tap water in the bottle of water provided. The recpection area and hallways are nicely decorated. However, what i didnt like the most was, whilst checking in I was randomly told there is a £100 deposit for the room, refundable depending on damages. I initially thought that was weird as I never saw any clear mention of this whilst making my reservation and felt more singled out then an official requirement. Plus the room really had nothing of that value to break. What i did notice in the room was a sign that says there is a £100 fine if you smoke in the room. Apon checking out i thought they would want to check the room before returning my deposit. This wasn't the case and it was returned immediately. Therefore i can only assume the £100 deposit was not for damages but a pre assumption that because of my skin colour/appearance that i would smoke in the room. I did not appreciate that. You need to be very clear in why you are taking money from your visitor's.
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 3월 25일
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 - 좋아요

inder

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Cannot lock doors
2024년 3월에 2박 숙박함
답변 제공: Reservations 님, 2024년 3월 25일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

4/10 - 별로예요

MONIQUE

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Firstly the hotel does not respond to any emails or messages previous to check in. The room did not have an iron or hangers or enough towels, and no refrigerator. We had to ask for all of the above. The sink was cracked and the shower had mold. I wouldn't suggest staying here for more than a day If you are looking for comfort. The linens on the bed was simply a duvet and a top sheet not even a fitted sheet. Breakfast was ok, it consisted of boiled or fried eggs, yogurt, toast, cereal, mini hotdogs and beans. Supplies ran low after the first hour and wasn't replenished and you had to ask. The staff was extremely polite to their credit but I wouldn't stay there again.
2024년 3월에 4박 숙박함
답변 제공: Reservations 님, 2024년 3월 25일
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 - 훌륭해요

labib

2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 12일
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 - 좋아요

colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Functional midweek accommodation, complimentary breakfast just average
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 3월 18일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worth a stay in this hotel. Friendly and approachable staff (Zamin). Complimentary basic stuff are provided. Clean and lovely hotel.
2024년 3월에 3박 숙박함
답변 제공: Reservations 님, 2024년 3월 8일
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

10/10 - 훌륭해요

Isha

2024년 2월에 2박 숙박함
답변 제공: Reservations 님, 2024년 3월 25일
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 - 훌륭해요

Tony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was Excellent
2024년 2월에 1박 숙박함
답변 제공: Reservations 님, 2024년 2월 23일
Dear guest, thank you for your feedback, we're glad you enjoyed your stay with us and hope to welcome you back soon! Kind regards

8/10 - 좋아요

Simon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2024년 2월 20일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 - 좋아요

Mr C

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Basic comfortable hotel
2024년 2월에 1박 숙박함
답변 제공: Reservations 님, 2024년 2월 20일
Dear Chris, thank you for taking the time to post your review, we hope to welcome you back soon! Kind regards

10/10 - 훌륭해요

Sebastiano

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really friendly and helpful receptionist and staff ever, lovely and great first impression of the hotel Everything was exceptional. It was clean, stylish, roomy with excellent service. I really enjoyed staying at the Grand Sapphire Hotel, I highly recommend it and I will come back for sure
2024년 2월에 1박 숙박함
답변 제공: Reservations 님, 2024년 2월 12일
Dear Sebastiano, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 - 훌륭해요

Ernest

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay always. Quiet and easy and free parking.
2024년 1월에 2박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 - 괜찮아요

Daniel

2024년 1월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 - 훌륭해요

Shebl

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

10/10 - 훌륭해요

Lakeeta

2023년 11월에 2박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

4/10 - 별로예요

Glenn

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Adequate when heavily discounted.
Parking was virtually impossible when I turned up. Just a couple of badly parked cars that had left enough of a gap to squeeze into with barely an inch to spare. Check in was a bit of a chore with some insistence on the provision of a photo ID which I don’t carry habitually, something about it being in the terms but when booking through the Hotels.com App I hadn’t been aware of. The room was in need of refurbishment. No side tables by the bed despite having sockets either side of the bed which meant having devices charging up on the floor. The breakfast was really poor. A solitary dried up egg on offer. So I grabbed a couple of slices of curled up bread to toast and had with a coffee made from a packet of instant coffee by the kettle. No proper coffee. The juice wasn’t really juice, just some sort of squash, very watery and unpleasant. Overall the hotel looks the part until you scratch the surface and then you can see how cheap and nasty everything really is.
2024년 1월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a good time at the hotel. More can be done with the breakfast to ensure that everyone gets the same quality and quantity during the breakfast time frame.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay. Your feedback has been noted and will be used, where possible, for improvements to be made. Kind Regards, Guest Relations

8/10 - 좋아요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 8일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

6/10 - 괜찮아요

Shebl

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 8일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 - 훌륭해요

Sophia

2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 26일
Dear Sophia, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

2/10 - 너무 별로예요

Chris

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Disappointing stay
The room had a light which kept coming on at random points of the night, no logical reason to why it would flicker on but it was very disturbing. Twice, once in the evening and once at 6.30am a very loud fire alarm went off in my room waking me up. Again no logical reason to why it went off, there was definitely no fire though. I was made to pay a £100 deposit on arrival and one week later I am still waiting for this to be returned. If I hadn’t checked a bank statement I’d imagine this would have gone unnoticed.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 24일
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 - 훌륭해요

jackie

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 20일
Dear Jackie, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 - 훌륭해요

Ernest

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Stay here is amazing, less traffic noise, easy and free parking and friendly and efficient customer service.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 20일
Dear Ernest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 - 훌륭해요

Lewis J

2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 19일
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards

6/10 - 괜찮아요

Anthony

출장 여행
별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 16일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 - 훌륭해요

Mustakali

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 12월에 2박 숙박함
답변 제공: Reservations 님, 2023년 12월 16일
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 - 괜찮아요

Corey

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Somewhat disappointed.
Me and my partner finally managed to book the deluxe double en-suite(executive) room the most expensive room there , it wasn’t as it had been shown in the pictures unfortunately, the tv screen was all blue and couldn’t be changed much even in the settings , the door to the room wouldn’t close properly, there always seemed to be a draft coming from one of the windows even when closed , some of the furniture and furnishings was dusty and dirty for example the sofa looked like it had never been cleaned it had a lot of stains on it and the closet door was really dusty , also part of the flooring on the left side of the bed looking at it was missing a part and which you could definitely hurt yourself in and or trip on but the positives are that the staff was nice and friendly ,they was quick and responsive with some issues we had , the overall design of the room and layout was pleasant . We have stayed in this hotel a few times now and have had a great experience but for some reason this room we had been looking forward to and was trying to book for sometime was unfortunately disappointing, the executive double room en-suite we normally get is great and hadn’t had any issues what so ever.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 10일
Dear Corey, thank you for taking the time to review us. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We hope we have the opportunity to welcome you back to Grand Sapphire in the future. Kind regards, Guest Relations.

10/10 - 훌륭해요

Everton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the staff was very friendly…the room was vey cosy and warm. I would definitely stay there again. Martina, was a friendly staff member who helped me stay in my room for an additional night
2023년 11월에 4박 숙박함
답변 제공: Reservations 님, 2023년 12월 16일
Dear Everton, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the kind words to our staff. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

6/10 - 괜찮아요

Eyrún Lilja

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Fair price
The room was dirty. They were stains everywhere in the room on the curtains, bed and floor. The bathroom was fine, but the beds were really uncomfortable. The staff was really friendly and nice.
2023년 11월에 6박 숙박함
답변 제공: Reservations 님, 2023년 12월 10일
Dear Eyrún, Thank you for taking the time to give your feedback following your recent stay with us. I am sorry to read we did not fully meet your expectations while you stayed with us. Your feedback has been noted and will be used, where possible, for improvements to be made. Our guests' satisfaction is very important to us. Kind regards, Guest Relations.

10/10 - 훌륭해요

Adeela

2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 10일
Dear Adeela, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

6/10 - 괜찮아요

jackie

출장 여행
별로예요: 편의 시설/서비스
Did not like room, really uncomfortable mattress and the light in the bathroom couldn’t be switched off so bright light the whole night, furniture in room really scuffed and needs updating for the price and this was supposed to be executive suite
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 10일
Dear Jackie, Thank you for taking the time to give your feedback following your recent stay with us. I am sorry to read we did not fully meet your expectations while you stayed with us. Your feedback has been noted and will be used, where possible, for improvements to be made. Our guests' satisfaction is very important to us. Kind regards, Guest Relations.

8/10 - 좋아요

Fareed

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 29일
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 - 훌륭해요

Ernest

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean , friendly staff, free parking
2023년 11월에 2박 숙박함
답변 제공: Reservations 님, 2023년 11월 25일
Dear Ernest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Great
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 11월 20일
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

4/10 - 별로예요

Mark

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 11월 20일
Dear Mark, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 - 괜찮아요

Folashade

2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 11월 20일
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations