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포인트 어 호텔 런던 리버풀 스트리트 여행 후기

3.5 out of 5
포인트 어 호텔 런던 리버풀 스트리트
13-15 Folgate Street, London, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1059개 이용 후기 중 438개" "
평점 8 - 좋아요. 1059개 이용 후기 중 375개" "
평점 6 - 괜찮아요. 1059개 이용 후기 중 123개" "
평점 4 - 별로예요. 1059개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 1059개 이용 후기 중 57개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

SANGYONG

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Nikky 님, 2023년 12월 27일
Thank you for the rating. Hope to see you again.

2/10 - 너무 별로예요

SEONGKYU

2023년 9월에 2박 숙박함
답변 제공: Tchad 님, 2023년 9월 15일
We're truly sorry to hear about your disappointing experience.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
위치가 좋습니다
위치는 너무 좋았습니다. 다만 체크인 하자마자 룸에들어갔는데 침구에 머리카락이 있어서 살짝 불결했지만 바로 베딩을 변경해주어서 나름 만족했습니다
2021년 11월에 1박 숙박함
답변 제공: Stu Clay 님, 2021년 12월 12일
Thank you for reviewing your stay, I am very pleased my team resolved the issue you experienced in a timely manner. Wishing you safe onward travels hoping to welcome you back soon.

10/10 - 훌륭해요

Tito

2021년 7월에 1박 숙박함
답변 제공: Stu Clay 님, 2021년 9월 17일
Thank you so much Tito for sharing your awesome review of Point A Hotels.

10/10 - 훌륭해요

Jan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Het is een net en goed verzorgd hotel. Kamers en badkamer netjes en schoon. Personeel vriendelijk enbehulpzaam. Winkels en openbaar vervoer in de buurt. Prima plek om te zijn
2024년 5월에 4박 숙박함
답변 제공: Author 님, 2024년 5월 10일
Dear Jan Sleurink, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel neat and well-maintained, with clean rooms and bathrooms. Our team works hard to ensure that all areas of the hotel are kept in top condition for our guests. We are also pleased to hear that you found our staff friendly and helpful. Providing excellent customer service is a top priority for us, and we are glad to know that our team members made a positive impression on you during your stay. It's great to hear that you enjoyed the convenience of having shops and public transport nearby. We strive to provide our guests with a comfortable and convenient experience, and we are happy to hear that this aspect of your stay met your expectations. Thank you once again for your kind words. We hope to welcome you back to our hotel in the future. Warm Regards, Nikky

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 4월에 1박 숙박함
답변 제공: Author 님, 2024년 5월 2일
Dear Nicholas Andrews, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our hotel to be quiet during your stay. Our team works hard to ensure a peaceful and relaxing environment for all our guests, so it is always rewarding to receive positive comments like yours. We appreciate your kind words and hope that you will choose to stay with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing our hotel. Warm Regards, Nikky

8/10 - 좋아요

Liana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La struttura è stata una piacevole esperienza, siamo stati in due persone in una suite per 3 notti. Camera pulita, posizione eccellente, personale gentile e cortese. Scomodità da segnalare: mancata presenza di bollitore e macchina da caffè o un mini frigo, che sarebbe stato piacevole trovare in camera. È necessario rivolgersi alla reception e al servizio bar per ottenere il servizio desiderato. Camera senza finestra ben ventilata ma piccola, giusta per pochi giorni. In generale consiglio vivamente questo hotel, grazie per il servizio.
2024년 4월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 29일
Dear Liana,Thank you for taking the time to share your experience during your recent stay at our hotel. We are delighted to hear that you found our property to be a pleasant experience, with clean rooms, an excellent location, and friendly and courteous staff.We appreciate your feedback regarding the lack of a kettle, coffee machine, or mini fridge in the room. We will definitely take this into consideration as we continue to improve our services for our guests. We apologize for any inconvenience this may have caused during your stay.Regarding the room without a window, we are glad to hear that it was well ventilated and suitable for your needs over a few days. Your recommendation means a lot to us and we are grateful for your kind words about our service.We hope to welcome you back in the future and provide an even better experience during your next visit. If there is anything else we can assist you with, please do not hesitate to contact us.

8/10 - 좋아요

xavier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel clean facilities good service
2024년 4월에 2박 숙박함
답변 제공: Nikky 님, 2024년 4월 29일
Dear Xavier,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be nice, with clean facilities and good service.Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay, so it is always rewarding to receive positive feedback like yours. Your kind words will be shared with the entire staff as motivation to continue providing exceptional service.We hope to welcome you back to our hotel in the future and provide you with another great experience. If there is anything else we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for choosing our hotel and for sharing your positive review.

8/10 - 좋아요

Shigeyoshi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient, but a bit noisy
2024년 4월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 27일
Dear Shigeyoshi,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient.We apologize for any noise disturbances that may have affected your stay. Please rest assured that we take all guest feedback seriously and will address this issue promptly to ensure a more peaceful experience for our guests in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 - 괜찮아요

Joanne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 25일
Dear Joanne,Thank you for your rating. We look forward to welcome you back soon.

10/10 - 훌륭해요

Elisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super zentrale und trotzdem ruhige Lage!
2024년 4월에 4박 숙박함
답변 제공: Nikky 님, 2024년 4월 25일
Dear Elisa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel's location to be both central and quiet. Providing a peaceful environment for our guests is one of our top priorities, so we are delighted that you were able to enjoy a comfortable stay with us.We strive to offer exceptional service and amenities to all of our guests, and it is always rewarding to receive positive feedback like yours. Your kind words serve as motivation for our team to continue delivering memorable experiences for all who choose to stay with us.We hope to welcome you back again in the future and provide you with another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

8/10 - 좋아요

Jesse

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good rooms, but not for tall people
2024년 4월에 2박 숙박함
답변 제공: Nikky 님, 2024년 4월 16일
Dear Jesse,Thank you for your rating. We look forward to welcoming you back soon.

8/10 - 좋아요

Nathan John

좋아요: 청결 상태, 직원 및 서비스
Straight forward hotel. I’d go again. Especially as a solo traveler.
2024년 4월에 4박 숙박함
답변 제공: Nikky 님, 2024년 4월 12일
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

6/10 - 괜찮아요

Lorena

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 12일
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 9일
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Selena

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was very clean, and the room was adequate for two people, it is small with a bathroom included. If what you just want is a nice place to sleep, this is a good option. The area is beautiful, you can walk nearby and visit several nearby restaurants. The staff at the entrance was not so friendly, you can only check-in on the screens but I had never seen one and I didn't really know how it worked, after a while of trying they came to help me.
2023년 12월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 4일
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

8/10 - 좋아요

Gareth 님, Burnham on Crouch

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and convenient We had to "crash" here as there was a major and complete "outage" affecting all trains from Liverpool Street. Well done to Expedia and Point A Hotels for providing a reasonable and comfortable last minute stay.
2024년 3월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 4일
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great spot close to train
2024년 3월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 2일
Dear Jason,Thank you for your rating. We are delighted to hear that the location is very convenient for you. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Fryderyka

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Lage des Hotels ist gut. Zimmer ist sehr klein, aber das ist bekannt wenn man nach London reist. Für einen Städtetrip ausreichend. Frühstück kann nicht bewertet werden, da nicht gebucht. Leider war das Zimmer nicht sauber, es gab dunkle Flecken an den Wänden (man möchte nicht wissen was es war). Der Fußboden war auch nicht sauber. (Flecken und sehr staubig)
2024년 3월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Fryderyka,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our hotel's location suitable for your trip. We apologize for any inconvenience caused by the condition of your room. Please rest assured that we take cleanliness and maintenance seriously, and we will address the issues you have highlighted to ensure a more comfortable experience for future guests. We will use your feedback constructively to enhance the overall guest experience at our hotel. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future for an improved stay that meets and exceeds your expectations.

10/10 - 훌륭해요

Israel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Israel,Thank you for your rating. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Iona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good property, clean and walkable. Will definitely stay at a point a hotel again
2024년 3월에 1박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Iona,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

8/10 - 좋아요

Dale

출장 여행
좋아요: 편의 시설/서비스
Central location, busy reception, dining options walkable.
2024년 3월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Dale,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

10/10 - 훌륭해요

Godfrey Obinna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very friendly and helpful. The property is very clean as well. It might be helpful to includen room service to order meals as well as a wardrobe. Otherwise, it was a good service.
2024년 3월에 3박 숙박함
답변 제공: Nikky 님, 2024년 3월 11일
Dear Godfrey Obinna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

8/10 - 좋아요

Dirk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Für eine kurzen Trip nach London gut geeignet. Nahverkehrsmittel, Gaststätten und Highlights in der Nähe,
2024년 3월에 2박 숙박함
답변 제공: Nikky 님, 2024년 3월 11일
Dear Dirk,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location well suited for a short trip to London, with convenient access to local transport, restaurants, and nearby highlights.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for the money
2023년 12월에 1박 숙박함

8/10 - 좋아요

Thomas Ewald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Nikky 님, 2024년 3월 11일
Thank you for your rating. We look forward to welcoming you back again soon.

2/10 - 너무 별로예요

JJ

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Won’t be back
2024년 1월에 1박 숙박함
답변 제공: Nikky 님, 2024년 3월 3일
Thank you for taking the time to share your feedback following your recent stay with us.We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 - 좋아요

Anne 님, Leipzig

2024년 2월에 3박 숙박함
답변 제공: Nikky 님, 2024년 3월 3일
Dear Anne,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

10/10 - 훌륭해요

Rosendo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Nikky 님, 2024년 3월 3일
Dear Rosendo,Thank you for your rating. We look forward to welcoming back soon again.

8/10 - 좋아요

Victoria Jane

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely room and lots of mod cons. Was quite compact! Great location overall and hotel and room very clean. Only reason for not giving top marks is because the pillows were quite lumpy (we asked for extra which were lumpy too) and there isn’t much privacy when 2 people - you can hear everything in the bathroom
2024년 2월에 2박 숙박함
답변 제공: Nikky 님, 2024년 3월 3일
Dear Victoria Jane,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location convenient and appreciated the cleanliness of our hotel and rooms. Your kind words are truly appreciated.We sincerely apologize for the inconvenience caused by the quality of the pillows and the lack of privacy regarding the soundproofing in the bathroom area. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience.

6/10 - 괜찮아요

Omo

2024년 2월에 1박 숙박함
답변 제공: Nikky 님, 2024년 3월 3일
Dear Omo,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

6/10 - 괜찮아요

Rick

2024년 2월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Rick,Thank you for your rating. We look forward to welcoming you back soon with an improved level of service.

10/10 - 훌륭해요

Sue

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to explore this part of London. Good value for money, lovely room, quiet.
2024년 2월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 25일
Dear Sue, Thank you for choosing to stay with us and for sharing your lovely review! Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

6/10 - 괜찮아요

Esmee

단체 여행
좋아요: 청결 상태
Om te beginnen was de kamer erg schoon bij aankomst en werkt het systeem om zelf in te checken ook naar behoren. Echter zit er boven de deur in de kamer een ventilatie die tot laat in de avond geluid maakt. Daarnaast is de ontbijtzaal dusdanig klein, dat wij alle ochtenden het ontbijt hebben mee moeten nemen naar onze kamer en het daar vervolgens hebben opgegeten. Dit is natuurlijk niet helemaal het beeld wat je voor ogen hebt. Ook krijgt iedereen 1 grote handdoek en deze wordt pas na 3 dagen verschoont. Echter komt de housekeeping helemaal niet langs in die 3 dagen. Tot slot ging ook nog midden in de nacht het brandalarm af. Al met al een redelijk verblijf gehad, maar door als hotel te werken aan de bovengenoemde punten, kan het nog een stuk aangenamer worden.
2024년 2월에 3박 숙박함
답변 제공: Nikky 님, 2024년 2월 17일
Dear Esmee,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your detailed review and would like to address each point raised to ensure a more pleasant experience for our future guests.We are delighted to hear that you found the room clean upon arrival and that our self-check-in system met your expectations. Your feedback regarding the noise from the ventilation, the size of the breakfast room, and the frequency of housekeeping services is duly noted. We apologize for any inconvenience caused and will immediately address these issues to enhance our guests' comfort and satisfaction.Regarding the towel change policy, we appreciate your feedback and are currently reviewing our procedures to ensure a more convenient approach for our guests in this regard. We sincerely apologize for the disruption caused by the fire alarm incident and are working to prevent such occurrences in the future.Your comments are invaluable to us as we strive to continuously improve our services. We hope that despite the challenges you faced, you were able to enjoy your stay with us. Your feedback will guide us in making the necessary changes to provide a more enjoyable experience for all our guests.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back and exceeding your expectations on your next visit.

10/10 - 훌륭해요

Darron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Nikky 님, 2024년 2월 15일
Dear Darron,Thank you for your rating. We look forward to welcoming you back soon again.

2/10 - 너무 별로예요

N D

2024년 2월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 17일
Thank you for the rating. We will do our best next time.

6/10 - 괜찮아요

Ashley

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had a good stay just small rooms
The price was reasonable, i just didnt think the room would be so small, between my boyfriend and i our luggages were pretty much crammed into a corner, not to mention theres no closet or drawers to put your clothes in. But nonetheless the hotel is located in a great area, everything is conveniently close to you.
2024년 1월에 13박 숙박함
답변 제공: Nikky 님, 2024년 2월 17일
Dear Ashley,Thank you for taking the time to share your feedback about your recent stay with us at our hotel. We appreciate your detailed review and are grateful for your insights.We regret to hear that the size of the room did not meet your expectations. Your comments regarding the limited storage space have been duly noted, and we will certainly take this into consideration for future improvements.On a brighter note, we are pleased to learn that you found our location convenient and enjoyed your overall stay with us. Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests.We value your feedback as it helps us understand the areas where we can enhance our services further. Your comments have been shared with our team, and we will work diligently to address the concerns you have raised.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 - 좋아요

Jamie

2024년 2월에 2박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Jamie,Thank you for your rating. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Eugene

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I great room to sleep in, but that's all. The distance from the edge of the bed to the wall is less than the length of an adult shoe, on two of three sides of the bed. The headboard takes another side. Small is small, but this is another level that should be more clearly explained. There are notes in the hotel that say if you need anything ask, but when you ask, it's not possible- no extra pillow, blanket, toiletries. Pleasant staff but don't expect more than a smile.
2024년 2월에 2박 숙박함
답변 제공: Nikky 님, 2024년 2월 17일
Dear Eugene,Thank you for taking the time to share your thoughts on your recent stay with us. We truly value all feedback as it helps us improve and provide a better experience for our guests.We are delighted to hear that you found our staff pleasant, as we strive to ensure exceptional service at all times. Your comments regarding the distance from the bed to the wall and the clarity of our room sizes are duly noted.We apologize for any inconvenience you experienced when requesting additional amenities. Rest assured, we are looking into this matter to ensure that our guests' needs are met promptly and efficiently.Your feedback is invaluable to us, and we appreciate your suggestions for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations.Thank you once again for choosing to stay with us. We look forward to the chance to host you again soon.

8/10 - 좋아요

William J.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very cheap, very clean place to sleep and shower. Zero frills. If you just want a decent bed and shower in the City this place works. Free continental breakfast if you sign up for their loyalty programme at the moment. Did it to grab a coffee and OJ next trip down.
2024년 2월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 17일
Dear William,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our accommodations affordable and clean during your recent stay. Ensuring a comfortable and hospitable environment for our guests is our top priority, and we are thrilled that you enjoyed your visit.Your kind words regarding our straightforward amenities and convenient location in the city are greatly appreciated. We take pride in providing a no-frills, yet comfortable experience for travellers seeking a restful night's sleep and a refreshing shower.Furthermore, we are glad to know that you found value in our Continental breakfast offer through our loyalty program. We strive to enhance the overall guest experience by providing additional benefits to our loyal patrons.Your feedback encourages our team to continue delivering exceptional service and maintaining high standards of cleanliness. We look forward to welcoming you back on your next trip and hope to exceed your expectations again.Thank you for choosing to stay with us. If you have any further comments or suggestions, please do not hesitate to reach out. Your satisfaction is our utmost priority.

4/10 - 별로예요

Bill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No tea making facilities nor water in bedroom. Suffered damp and mould smell in room. Hall carpet in LG level uneven with Carpet missing the skirting boards. Shower nozzle leaked/ sprayed out of top. Shower leaked so bathroom floor sodden. Not a nice experience. Z hotels 10x better.
2024년 2월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 17일
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Rest assured, your feedback is invaluable to us as we continuously strive to improve our services.We are disheartened to learn of the issues you faced regarding the lack of tea-making facilities, water in the bedroom, damp odour, and maintenance concerns. Please know that we are addressing these matters with our team to ensure such incidents do not recur in the future.We take great pride in providing a comfortable and enjoyable stay for all our guests, and it is regrettable to hear that we fell short of your expectations. Your comments have been shared with our team for further training and attention to detail.We would welcome the opportunity to make amends and offer you a more pleasant experience should you choose to stay with us again in the future. Your satisfaction is our utmost priority, and we are committed to delivering a superior level of service.Once again, we appreciate your feedback and thank you for bringing these concerns to our attention. Please do not hesitate to reach out to us directly if there is anything else we can do to enhance your future visits.

6/10 - 괜찮아요

Olaf

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Nikky 님, 2024년 4월 1일
Dear Olaf,Thank you for your rating. We look forward to welcoming you back soon with an improved level of service.

10/10 - 훌륭해요

Tayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel staff were incredibly accommodating and friendly. They made the trip wholesome, especially the friendly lady receptionist who catered for all our needs.
2024년 2월에 1박 숙박함
답변 제공: George 님, 2024년 2월 5일
Dear Tayala,We are delighted to receive your excellent review of the hotel and the staff that you met during your stay, especially the lady receptionist. Customer satisfaction is so important for the whole team here at Point A. Rest assured that we will share your review with all the Team members.We look forward to welcoming you soon here at Point A.

10/10 - 훌륭해요

Bhargavi

단체 여행
좋아요: 청결 상태, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: George 님, 2024년 2월 3일
Dear Bhargavi, Thank you for your excellent rating. We are looking forward to welcoming you back at Point A in the near future.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
quickly in and out
spot on stayed before, small rooms, but central location, easy check in and check out.,
2024년 1월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 2일
Dear Chris, Thank you for the rating. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

vinay reddy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Nikky 님, 2024년 2월 2일
Dear Vinay Reddy, Thank you for the rating. We look forward to welcoming you back with a better experience.

6/10 - 괜찮아요

Mark

별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 2일
Dear Mark, Thank you for the rating. We look forward to welcoming you back with a better experience.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 2일
Dear David, Thank you for the rating. We look forward to welcoming you back again soon.

8/10 - 좋아요

Helge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Nikky 님, 2024년 2월 2일
Dear Helge, Thank you for the rating. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

Jonathan

2024년 1월에 1박 숙박함
답변 제공: Nikky 님, 2024년 2월 2일
Dear Jonathan, Thank you for the rating. We look forward to welcoming you back with a better experience.