테라스/파티오

소네스타 셀렉트 로스앤젤레스 랙스 엘 세군도 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2054개 이용 후기 중 943개" "
평점 8 - 좋아요. 2054개 이용 후기 중 507개" "
평점 6 - 괜찮아요. 2054개 이용 후기 중 282개" "
평점 4 - 별로예요. 2054개 이용 후기 중 161개" "
평점 2 - 너무 별로예요. 2054개 이용 후기 중 161개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Kiwon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이용후기
건물은 조금 오래되어 보이나 관리가 매무 잘되어 있어 불편함을 느낄 수 없었으며, 또한 내부가 매우 청결함.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
기원님, 소네스타 셀렉트 로스앤젤레스 LAX 엘 세군도가 역사적인 매력에도 불구하고 잘 관리되고 흠 하나 없이 깨끗하다는 소식을 듣고 매우 기쁩니다. 귀하의 긍정적인 피드백은 많은 의미를 갖습니다. 또 다른 기억에 남는 숙박을 위해 곧 뵙기를 바랍니다.

6/10 - 괜찮아요

Giwon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Giwon, it sounds like your stay was satisfactory. However, if there's anything we could do to make your experience better, please do share. We look forward to the opportunity of elevating your experience with us in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: Arielle 님, 2022년 5월 17일
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Arielle Harden Operations Manager

8/10 - 좋아요

Seok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
깨끗하고 쾌적함
2021년 7월에 2박 숙박함
답변 제공: Chris 님, 2021년 8월 5일
Thank you for staying with us. We are pleased you enjoyed your stay and hope to see you again soon.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place and everything you need is in the area. The rooms are huge with plenty of space .
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Anthony, thank you for your glowing feedback. It's wonderful to know that you appreciated the spacious rooms and convenient location of Sonesta Select Los Angeles LAX El Segundo. We're thrilled your stay was enjoyable and we look forward to welcoming you back on your next visit.

8/10 - 좋아요

Samarie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in then suburbs.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Samarie, thank you for your feedback about Sonesta Select Los Angeles LAX El Segundo's location. We hope it offered a relaxing retreat and look forward to welcoming you back the next time your travels bring you to our area.

4/10 - 별로예요

Emma

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Emma, it seems like your stay didn't meet your expectations, which we regret hearing. We are always here to listen to and improve from our guest's feedback. We sincerely hope you consider visiting again for an enhanced experience.

10/10 - 훌륭해요

Astrid

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quaint, quiet, convenient, easy parking— though I wish there were more lighting around the parking area. The beds are comfortable and the rooms are spacious.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Astrid, thank you for the stellar review. It's delightful to know that you enjoyed the convenience, serenity, and spaciousness of your room at Sonesta Select Los Angeles LAX El Segundo. The comfort of our beds is something we take pride in. Your feedback about the need for enhanced lighting in the parking area has been noted and passed onto our management for review. We look forward to your next visit.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to sleep near LAX airport after long flight from UK. Rooms and staff were great. Easy to find. Only surprise was $30 parking charge that was unexpected. Otherwise all good. Thanks
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Timothy, it's fantastic to hear that Sonesta Select Los Angeles LAX El Segundo provided a comfortable rest after your long journey from the UK. We're pleased that you found our location convenient and our team members exemplary. With regards to the parking facilities, we strive to maintain competitive prices for the area. These additional amenities are meant to enhance the overall experience of guests like yourself. We look forward to your next visit.

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 청결 상태
It was good we arrived in the dark of night… when we woke up in the morning I was horrified to see how dirty the room was. There was broken glass on the carpet and the carpets looked like they had not been vacuumed for quite a while. The room was also just not in good condition with the bed worn out and large stains. Things in the hallways and the stinky elevator were not any better. Management does make sure the lobby appears nice but while waiting for the airport shuttle my daughter noticed a giant stain on the couch. It was a place to sleep after our flight was cancelled. Just glad we didn’t come home with bedbugs are something like that.
답변 제공: Customer Service 님, 2024년 4월 18일
Sarah, we're genuinely sorry to hear about the cleanliness issues you experienced. Ensuring a comfortable and impeccable environment for our guests is a top priority, so it's regrettable that your room did not meet these expectations. Your feedback on the condition of the room and public areas has been noted and will be reviewed by our team of professionals. We hope you can give us another chance to demonstrate the high-quality hospitality usually appreciated by our guests.

10/10 - 훌륭해요

Pengxiang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice services
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Pengxiang, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're delighted to hear your kind words about our service. Our team members are dedicated to providing a high-quality experience for our guests. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

ANGEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Ángel, estamos encantados de saber que tu estadía en Sonesta Select Los Angeles LAX El Segundo fue bien. Nuestro objetivo siempre es brindar una experiencia excelente y sus comentarios son valiosos. Esperamos darle la bienvenida pronto.

10/10 - 훌륭해요

Astrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Astrid, it's wonderful to see your high rating! We're delighted to know that you enjoyed your stay at the Sonesta Select Los Angeles LAX El Segundo. It will be a pleasure to welcome you back in the future.

10/10 - 훌륭해요

Milagros

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel cercano al aeropuerto con servicio de shuttle cada hora que recoge en el nivel de departures señal roja ( hotel shuttle) el servicio está disponible hasta las 11:30 pm todos los días
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Milagros, es maravilloso saber cuánto apreciaste la conveniencia de nuestro servicio de transporte en Sonesta Select Los Angeles LAX El Segundo. Gracias por permitirnos servirle. Nos esforzamos por hacer que la estancia de cada huésped sea lo más cómoda y placentera posible. Esperamos tenerle nuevamente con nosotros pronto.

10/10 - 훌륭해요

Milagros

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente. Muy cerca al aeropuerto. Tienen servicio de shuttle que pasa cada hora en el nivel de departures. Asegúrense de llamar antes al hotel y dar su vuelo y hora de llegada.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Milagros, gracias por tu brillante reseña de Sonesta Select Los Angeles LAX El Segundo. Estamos encantados de que haya apreciado nuestro conveniente servicio de transporte al aeropuerto y nuestra proximidad al aeropuerto. Agradecemos su consejo a futuros viajeros sobre llamar con anticipación para organizar el servicio de transporte, asegurando una llegada sin problemas. Esperamos darle la bienvenida nuevamente en su próxima visita a Los Ángeles.

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast area and food choices.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Eric, we're delighted to hear that you enjoyed the breakfast area and the variety of food at the Sonesta Select Los Angeles LAX El Segundo. We love adding value to our guests' mornings with a great breakfast spread. Thanks for your positive review. We can't wait to welcome you back on your next visit.

4/10 - 별로예요

Karen

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
The person on front desk when we arrived was not very helpful and then told us to park our car to unload on the opposite side of where our room was which was very inconvenient. We were unaware that there was a $75 fee for a small 15 lb dog to stay 11 hours & also unaware that parking was $30. The lady at the breakfast bar was very helpful.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Karen, we're disheartened to read about the challenges encountered during your stay, particularly related to our welcome process and parking arrangements. Also, though necessary details like pet fee and parking costs are mentioned separately, we recognize the surprise it may have caused. On a brighter note, we're glad to hear you found our breakfast service familiar to be attentive. We appreciate your feedback and it will help us improve our guest experiences in the future.

6/10 - 괜찮아요

Fan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
shuttle service is terrible! We requested the shuttle to airport at 9am, we were told it that the next available time is 930. Of course, it is not here at 940. The front desk was not trying to help to get us update. We took Lyft instead.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Fan, we're sorry to hear about the challenges you experienced regarding the shuttle service. Your feedback is essential and allows us to make continuous efforts towards improving our services. As for your experience at our front desk, we normally pride ourselves on our proactive teams who aim to provide exemplary assistance to our guests. We appreciate your patience and understanding.

6/10 - 괜찮아요

Abbie

좋아요: 청결 상태, 직원 및 서비스
Friendly service
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Abbie, it's great to note that you recognized and appreciated the cordiality of our team members. We continue to strive for stellar service at Sonesta Select Los Angeles LAX El Segundo. We look forward to the opportunity to host you again in the future.

6/10 - 괜찮아요

Peter

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
We appreciate you leaving your feedback with us, Peter.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - 괜찮아요

Imani

반려동물 동반 여행
좋아요: 청결 상태
went for rolling loud
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Imani, it sounds like you stayed with us during the Rolling Loud festival. We hope you enjoyed the event and made some great memories. We look forward to having another chance to serve you even better next time.

10/10 - 훌륭해요

Scarleth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel. Close to public transportation. In a safe and quite area.
답변 제공: Customer Service 님, 2024년 4월 9일
Scarleth, it's wonderful to hear that you found Sonesta Select Los Angeles LAX El Segundo appealing and enjoyed the close vicinity to public transport. We are thrilled our location in a tranquil and secure neighborhood met your needs. We look forward to welcoming you back on your next visit to our area.

10/10 - 훌륭해요

Emmanuel 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Emmanuel, it's wonderful to hear that your experience at Sonesta Select Los Angeles LAX El Segundo was top-notch. Your high rating speaks volumes, and we greatly appreciate it. We look forward to hosting you again in the future, and providing the same quality experience. Safe travels!

6/10 - 괜찮아요

Irvin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Molding should be replace because it looked like mold.This is my third time staying and my room had mold.Easy fix.Should check that out.Also,tv remote didn’t work
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Irvin, we appreciate your repeated patronage and thank you for raising these concerns. It's disheartening to hear about your room's condition and your issue with the TV remote. Rest assured, our team members are investigating your feedback to ensure that every guest has a comfortable and enjoyable stay.

10/10 - 훌륭해요

Paolo

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Paolo, it's great to hear about your five-star experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to know we met your expectations. We hope to welcome you back in the near future.

10/10 - 훌륭해요

ria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Ria, thank you for the 5-star Expedia review. We're thrilled that your experience at Sonesta Select Los Angeles LAX El Segundo was exceptional. We value your feedback and look forward to welcoming you again in the future.

4/10 - 별로예요

Mounir 님, Georgetown

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Shuttle never come, and starts 6 am only so if your flight is before this time you are on your own!!!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Mounir, we regret to hear about the inconvenience you've experienced with the shuttle service. We assure you that, while the aim is to provide guests with seamless transport to and from the airport, there might be unexpected situations that could cause delays. We appreciate your feedback and will make sure to look into improving our shuttle service schedule. Your experience matters to us and we hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Boyd

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is in a quiet area very convenient to everything and El Segundo, which has excellent dining options and of course minutes from the airport and car rental. My wife and I have stayed here twice.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Boyd, thank you for choosing to stay at Sonesta Select Los Angeles LAX El Segundo. It's heartening to know our advantageous location added convenience to your visit. We appreciate your commendation for the excellent dining options around El Segundo. We look forward to welcoming you and your wife back for a third stay.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스
Overall a good place to stay for a clean place at a good price. The place is older but clean. They do offer a free shuttle to LAX breakfast is extra
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Andrew, it's heartening to read that you found value at the Sonesta Select Los Angeles LAX El Segundo. We take pride in our focus on cleanliness and affordability. We're glad to offer convenient amenities like the complimentary shuttle service. Our breakfast option does come at an additional cost to provide guests with a wide range of fresh and diverse choices. We appreciate your feedback and hope to have you as our guest again in the future.

10/10 - 훌륭해요

John C

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk clerk was very helpful, which was great cuz it was one in the morning and we were very freaking tired!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
John, it's wonderful to hear that the Sonesta Select Los Angeles LAX El Segundo lived up to your needs, especially during such late hours. It's uplifting to know that our front desk colleague was able to assist effectively when you needed it most. We hope your next visit only uplifts your experience even more.

10/10 - 훌륭해요

William 님, Port Townsend

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and big. Plenty of quiet space.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
William, we're delighted to hear that you enjoyed your stay at Sonesta Select Los Angeles LAX El Segundo. Your satisfaction with the spacious and tranquil environment we provide is a wonderful compliment to our team's efforts. We appreciate your feedback and hope to host you again.

10/10 - 훌륭해요

Deva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Deva, we are thrilled that you had an exceptional stay at Sonesta Select Los Angeles LAX El Segundo. It means a lot to know when a guest leaves happy. We look forward to your next visit. Safe travels!

8/10 - 좋아요

Luck

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room rate is about 150 per night, but it does not include 40 for parking and 40 for breakfast.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Luck, it's wonderful to know you chose Sonesta Select Los Angeles LAX El Segundo for your stay. However, we understand your concerns about the additional costs. We strive to provide a transparent booking process and these extra charges are detailed on our website and during booking. We value your candid feedback and will take it into consideration for future improvements. We hope we have another opportunity to welcome you back for a seamless experience.

10/10 - 훌륭해요

Cecilia

가족 여행
Quiet and clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Cecilia, thank you so much for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We are thrilled to hear that you appreciated the serene atmosphere and cleanliness of our hotel. We're looking forward to welcoming you back.

6/10 - 괜찮아요

Pratima

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was parking fee of $30 which was rediculous also no breakfast not that good price when they hide all this and or ask for more
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Pratima, thank you for your feedback regarding your stay. It seems there were some misunderstandings regarding parking fees and breakfast availability, we regret if these aspects didn't meet your expectation. Information about these services is typically provided during booking and we encourage guests to reach out for clarification. We aim for clear communication and we'll strive to ensure better transparency in the future. We hope to have a chance to regain your confidence in us.

6/10 - 괜찮아요

Charles

연인과의 여행
Very friendly staff, especially the manager, but will not recommend or return due to difficulties utilizing the inconvenient shuttle service.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Charles, your feedback is valued. We're glad to hear that you interacted positively with our team members, especially the manager. We've noted your concern regarding the shuttle service and appreciate your patience as we continually try to enhance our offerings. Despite this, we hope you had a decent overall experience.

4/10 - 별로예요

Jeffrey

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel building was ok but there were a number of things that weren’t up to scratch for a property of this cost. Rooms are serviced every 7th day unless you ask. C’mon… that’s just far too long. $30 a night for parking is completely ridiculous being that it’s just a carpark around the property with no fencing. We saw multiple people pacing the carpark looking inside vehicles during our 3 day stay. Based on the listing, the hotel looked reasonable but after these surprises above, I would not recommend. Plenty of other better options in the area
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Jeffrey, we note your concerns about the frequency of room service and the parking charges. We value your feedback as it helps us understand areas for improvement. Please know, our room service schedule and parking fees are standardized within the industry and can vary based on circumstances. Security in our parking area is a top priority and we will take your remarks into account to ensure a secure environment. We regret that your expectations weren't fully met and hope to have an opportunity to provide a more satisfactory experience in the future.

6/10 - 괜찮아요

Omar Francisco

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
We appreciate you taking the time to share your feedback, Omar.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

2/10 - 너무 별로예요

Tony

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Tony, it seems you were unsatisfied with your stay, and we regret to hear this. Without specific details, it's challenging to address your concerns. However, please know we value your feedback and are committed to improving our guests' experiences. We hope you give us another chance to meet your expectations in the future.

10/10 - 훌륭해요

Damara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were hospitable and accommodating. The room was nice, no noise to disturb us and the bed was comfortable. I would stay there again if are in the area.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Damara, your positive feedback about your experience at Sonesta Select Los Angeles LAX El Segundo is greatly appreciated. We're thrilled you found our team members hospitable, the room to your liking, and that you had a restful sleep. We're looking forward to welcoming you back when you return to the area.

2/10 - 너무 별로예요

Gina

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Gina, it seems your stay did not meet your expectations, and for that, we are truly disheartened. We're always striving for the highest standards and guest satisfaction. We would greatly value the opportunity to learn more about your experience, so we can improve our services for future stays. Please feel free to reach out to us directly to provide more insights. Is there anything else you'd like to add?

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스
The airport shuttle and price were my main reasons for choosing this location. Staff was very friendly and helpful except there is no info on things in the area, especially dining. Not everyone has a car or likes to order food for delivery! And if you don't know the area, you're going to ask the staff. They should be given resources to help.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Christine, thank you for choosing Sonesta Select Los Angeles LAX El Segundo during your recent visit and finding value in our airport shuttle service. We're pleased to hear that our team members assisted you well. However, we would like to apologize for the inconvenience regarding local information you experienced. We do strive to be well-versed about our surrounding area for guest consultation. This important feedback has been shared with the concerned department to better equip our team. We're looking forward to your next visit.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Jeffrey, thank you for your high rating of Sonesta Select Los Angeles LAX El Segundo. The entire team appreciates your positive feedback and we hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Venesha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Venesha, thank you for your wonderful rating of Sonesta Select Los Angeles LAX El Segundo. It's great to know you had an enjoyable stay. We appreciate the feedback and would love to welcome you back in the future.

6/10 - 괜찮아요

Tenneh

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for sharing your feedback, Tenneh.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 - 좋아요

Whitney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great but I booked this hotel specifically because they had a “free airport shuttle” but they didn’t state it started at 6am and my flight was at 5:30am. I had to schedule an Uber instead.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Whitney, we're thrilled that most aspects of Sonesta Select Los Angeles LAX El Segundo delivered a great experience for you. Your feedback about the free airport shuttle and the operational timings has been noted and we hope to optimize our communication better. We're glad you could find an alternative transportation. We hope to host you again and provide a truly seamless stay.

8/10 - 좋아요

jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked the fact it was near airport so convenient
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Jeanette, we're thrilled to hear that you valued the convenient location of Sonesta Select Los Angeles LAX El Segundo. We hope you found traveling easy due to our proximity to the airport. Your feedback is greatly appreciated and we look forward to welcoming you back.

8/10 - 좋아요

Anirudh

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
They stay was good but they charged me for car parking at $30 a day. Everything else was really good.
2024년 2월에 28박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Anirudh, it sounds like you found value in most aspects of your experience at Sonesta Select Los Angeles LAX El Segundo. We understand your surprise about the parking charges and we encourage all guests to be informed about any potential additional fees. We're glad to learn that, overall, your stay was enjoyable. We hope to welcome you again in the future.

10/10 - 훌륭해요

RYOTO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの方が親切でとても良かった
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
リョウトさん、ソネスタ セレクト ロサンゼルス LAX エル セグンドのチームメンバーの優しさについてのお褒めの言葉を読んで大変嬉しく思います。私たちはお客様からのフィードバックを大切にしており、快適にご滞在いただけたことを嬉しく思います。次回のご来店を心よりお待ちしております!

2/10 - 너무 별로예요

Cathy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor service. We waited 5 hours in the lobby as our flight was early and we couldn’t check in until 4:00. At 3:30 there were a few families that came in and they were given their hotel room keys and off they went to their room. I went to ask how they got their room and we had to wait until 4:00. Eloise told me they paid the early check in fee. We saw this family after and asked if they had paid for the early check in…no they did not. We waited until 4:00, went to the desk and they didn’t have our room ready. You’ve got to be kidding me. I booked a double queen room with a balcony overlooking the pool. About 20 minutes later they gave us a room on the first floor overlooking a parking lot. We walked into the room, there was an ionizer running. I opened the patio door and tried to lock it. It didn’t lock…we are on the first floor. Then they came in to take the ionizer out of the room, I think they tried to do this before we got there but we got to the room first. We questioned the ionizer and apparently the guest before us wasn’t a very good guest. We went back to the desk to tell them to get us another room. Finally around 4:45 we got another room, third floor, facing the busy road. No balcony where we could sit out and enjoy the evening. I am so disappointed in this hotel. Never again. The fellow working when we got there at 11:00 am was super nice. We left our luggage with him while we went to get something to eat. Eloise needs customer service training.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Thank you for the feedback, Cathy. We are happy that we were able to speak with you and come up with a resolution. Thank you again for the feedback.