바(숙박 시설 내)

크라운 플라자 로스앤젤레스 하버 호텔, IHG 호텔 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1081개 이용 후기 중 579개" "
평점 8 - 좋아요. 1081개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1081개 이용 후기 중 116개" "
평점 4 - 별로예요. 1081개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1081개 이용 후기 중 70개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

DOKSU

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
괜찮음
2021년 6월에 10박 숙박함

10/10 - 훌륭해요

Tanisha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yay
2024년 5월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 10일
Thank you for the perfect rating! We are thrilled to hear that you enjoyed your stay at Crowne Plaza Los Angeles Harbor. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are delighted that we were able to meet your expectations. We hope to welcome you back again soon for another exceptional stay.

10/10 - 훌륭해요

Tanisha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks
2024년 5월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 10일
Thank you for taking the time to provide feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had a wonderful experience with us and that we were able to meet your expectations. Our team works hard to ensure that all guests have a comfortable and enjoyable stay, and we are glad that we succeeded in providing you with excellent service. We hope to welcome you back again in the future.

10/10 - 훌륭해요

Exequiel 님, North Vancouver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to port.
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 10일
Thank you for taking the time to leave a review of your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that our convenient location near the port was a highlight of your visit. We strive to provide a comfortable and enjoyable experience for all of our guests, and we hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is tired compared to many but still perfectly acceptable for a one night stay before a cruise.
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 10일
Thank you for choosing Crowne Plaza Los Angeles Harbor for your pre-cruise stay. We appreciate your feedback and are glad to hear that you found our hotel to be acceptable for your one night visit. We strive to provide a comfortable and convenient stay for all of our guests and we hope to welcome you back in the future.

4/10 - 별로예요

Judith

별로예요: 편의 시설/서비스
Old Not maintained Too high a price
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 9일
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations. We value your comments and will definitely take them into consideration as we continually strive to improve the quality of our accommodations and services. We hope to have the opportunity to welcome you back in the future for a more positive experience. Thank you for choosing Crowne Plaza Los Angeles Harbor.

8/10 - 좋아요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clerk at reception was extremely helpful. I wish i could remember his name.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 9일
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that our reception clerk was able to provide exceptional service during your stay. We will certainly pass along your compliments to the team. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing Crowne Plaza Los Angeles Harbor.

10/10 - 훌륭해요

Stella M.

It was close to port and also offer transportation to port. We only charged 10.00 for round trip.
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 8일
Thank you for taking the time to leave such a positive review of your stay at Crowne Plaza Los Angeles Harbor! We're delighted to hear that our convenient location near the port and affordable transportation options added to your overall experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is a very nice place to stay especially when you are going on a cruise
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 7일
Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our property to be a very nice place to stay, particularly for those embarking on a cruise. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Elven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 7일
Dear valued guest, thank you for taking the time to leave a 5-star rating on your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had such a wonderful experience with us. Our team strives to provide top-notch service and amenities for all guests, and we are delighted to see that we met your expectations. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Crowne Plaza Los Angeles Harbor.

8/10 - 좋아요

ANGELA

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 5월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 10일
Thank you for taking the time to leave a review of your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had a nice stay with us. We strive to provide all of our guests with a comfortable and enjoyable experience, and your feedback is greatly appreciated. We hope to welcome you back again in the future for another pleasant stay.

10/10 - 훌륭해요

Barry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet room. Very clean. Breakfast buffet included was more than the standard continental type. Dining room staff very friendly. I was taking a cruise so the shuttle to the cruise port was great.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the stay
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 5월 2일
Thank you for taking the time to share your positive experience at Crowne Plaza Los Angeles Harbor! We are delighted to hear that you loved your stay with us and that our services met your expectations. We strive to provide exceptional hospitality to all our guests, and we are thrilled to see that reflected in your rating. We hope to welcome you back again soon for another unforgettable stay.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the garage elevator buttons and parking gate access need replacement! but we still love you!
2024년 4월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 29일
Thank you for your feedback and for choosing to stay with us at Crowne Plaza Los Angeles Harbor. We appreciate your kind words and are glad to hear that you enjoyed your overall stay. We will definitely take note of your comments about the garage elevator buttons and parking gate access for future improvements. We look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 29일
Thank you for taking the time to leave a review of your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you had a great experience with us and appreciate the 5-star rating. Our team works hard to ensure that all our guests have a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon.

10/10 - 훌륭해요

Myrna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a perfect spot for taking a cruise. Has everything you need and staff is very friendly.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 28일
Thank you for taking the time to share your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our hotel to be a perfect spot for taking a cruise and that you enjoyed the amenities provided. Our team strives to provide excellent service to all of our guests, and we are pleased to hear that you found our staff to be friendly. We appreciate your kind words and hope to welcome you back again in the future.

10/10 - 훌륭해요

Ofelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 24일
Thank you for taking the time to share your positive experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our hotel excellent during your stay. Your feedback is greatly appreciated and we hope to welcome you back again soon for another enjoyable visit.

10/10 - 훌륭해요

Tricia 님, Carlisle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just right for us. We walked the promenade on the harbor. Friendly and clean. Beds and pillows were great. Slept like a baby.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 21일
Thank you for choosing to stay with us at Crowne Plaza Los Angeles Harbor and for taking the time to share your experience. We're delighted to hear that you enjoyed our convenient location by the harbor, found our staff to be friendly, and appreciated the comfortable accommodations. We always strive to provide a restful and enjoyable stay for all our guests and we hope to welcome you back again soon.

8/10 - 좋아요

Patricia

2024년 4월에 1박 숙박함

8/10 - 좋아요

Patricia 님, Charleston

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
We liked the convenience. Room was large enough and clean.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 20일
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the convenience of our location and the spaciousness and cleanliness of your room. We appreciate your positive comments and hope to welcome you back for another enjoyable stay in the future.

8/10 - 좋아요

Lisa

좋아요: 숙박 시설 상태 및 시설
Nice room
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 20일
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and found your room to be to your liking. Our team strives to provide a comfortable and pleasant experience for all our guests, and we appreciate your positive rating. If there is anything else we can do to enhance your experience in the future, please do not hesitate to let us know. We look forward to welcoming you back to Crowne Plaza Los Angeles Harbor on your next visit.

8/10 - 좋아요

Douglas

좋아요: 숙박 시설 상태 및 시설
Great location when taking Catalina ferry.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 20일
Thank you for choosing Crowne Plaza Los Angeles Harbor for your recent stay! We're delighted to hear that our convenient location near the Catalina ferry was a highlight of your visit. We strive to provide a comfortable and hassle-free experience for our guests, and we hope to welcome you back for another great stay in the future.

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are a bit tired, but to be expected as I’m sure being so close to the cruise port they see many guests. The restaurant was very nice and offered great meal selections.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 17일
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your dining experience at our restaurant and found the meal selections to your liking. We apologize for any inconvenience you may have experienced with the room condition and appreciate your understanding of the high guest turnover in our proximity to the cruise port. We will certainly take your comments into consideration as we continue to strive for an exceptional guest experience. Thank you for choosing Crowne Plaza Los Angeles Harbor.

10/10 - 훌륭해요

CoriLynn 님, Eugene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet property. The amenities were well maintained such as the pool, and hot tub area. The restaurant on site was delicious and the service was excellent.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 16일
Thank you for taking the time to share your positive experience at Crowne Plaza Los Angeles Harbor. We're thrilled to hear that you enjoyed our clean and quiet property, as well as our well-maintained amenities including the pool and hot tub area. It's also wonderful to know that you found our on-site restaurant delicious and the service excellent. We hope to welcome you back for another fantastic stay in the future. Thank you for choosing Crowne Plaza.

10/10 - 훌륭해요

EILEEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best place for a pre cruise over night. Very friendly and helpful. Will stay again.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 15일
Thank you for choosing Crowne Plaza Los Angeles Harbor for your pre-cruise stay and for taking the time to leave us such positive feedback. We are thrilled to hear that you found our staff to be friendly and helpful during your stay. We look forward to welcoming you back in the future for another enjoyable stay before your next cruise adventure.

10/10 - 훌륭해요

Erik

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice and convenient older property.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 9일
Thank you for your feedback and for choosing to stay with us at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our property to be both nice and convenient during your visit. We appreciate your kind words and hope to welcome you back again in the future.

8/10 - 좋아요

kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was efficient. The room was average. The view was the trash area, so. I did enjoy the restaurant. There were some leaks around the hotel during the rain, especially in the restaurant.
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 9일
Thank you for sharing your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We're pleased to hear that you found our staff to be efficient and enjoyed dining in our restaurant. We apologize for any inconvenience caused by the leaks during the rain and the view from your room. Your comments will be shared with our team for further improvement. We hope to welcome you back again in the future for an even better experience.

8/10 - 좋아요

Terri

2024년 4월에 3박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 29일
Thank you for taking the time to provide a rating of your recent stay at Crowne Plaza Los Angeles Harbor. We are glad to hear that you had an overall positive experience with us. Our team continuously strives to provide exceptional service and comfortable accommodations for all of our guests. If there is anything specific that you feel could have been improved during your stay, please do not hesitate to reach out and let us know. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Todd 님, Orleans

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is perfectly located for a cruise ship embarkation (or debarkation). The area is Little Italy, which has a good number of restaurants. The hotel staff is friendly and helpful. The property is a hotel chain, with the expected amenities and cleanliness. However, the carpet is worn and there were a number of long hairs in my bathroom (and they weren't mine!)
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 8일
Thank you for taking the time to share your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are pleased to hear that you found our location convenient for your cruise ship plans and enjoyed the variety of dining options in the Little Italy area. We appreciate your kind words about our friendly and helpful staff as well as the expected amenities and cleanliness of our hotel. Please know that we have taken note of your comments regarding the worn carpet and cleanliness issues in the bathroom, and we will address these with our team to ensure a better experience for our future guests. Thank you again for choosing to stay with us.

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed staying at the Crowne Plaza. Our room was large and had lots of windows with plenty of light. The staff was extremely accommodating checking us in early. We would definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 8일
Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your stay with us, especially the spacious room with lots of natural light and our accommodating staff. We look forward to welcoming you back on your next visit to the area.

10/10 - 훌륭해요

Debby

Hotel seems to be in a sketchy area of town, but the hotel, staff and service make up for it.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 8일
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay despite the neighborhood. Our team works hard to provide top-notch service and ensure that our guests have a comfortable and pleasant stay. We hope to welcome you back to Crowne Plaza Los Angeles Harbor in the future.

10/10 - 훌륭해요

Blair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Close to port!
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 6일
Thank you for taking the time to leave us a wonderful 5-star review! We're delighted to hear that our convenient location near the port was a highlight of your stay at Crowne Plaza Los Angeles Harbor. We appreciate your feedback and look forward to welcoming you back for another exceptional experience in the future.

8/10 - 좋아요

Iluminada

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s clean and safe. However very limited areas to go around and see for the 2 days we were there
2024년 3월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 6일
Thank you for taking the time to leave a review of your recent stay at the Crowne Plaza Los Angeles Harbor. We're pleased to hear that you found our hotel to be clean and safe. We apologize for any inconvenience you experienced with limited areas to explore during your stay. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Jeff

2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 26일
Thank you for taking the time to leave a 5-star rating for Crowne Plaza Los Angeles Harbor! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team strives to provide exceptional service and comfort to all of our guests, and we are delighted to see that we met your expectations. We hope to welcome you back again soon for another great stay at our hotel.

2/10 - 너무 별로예요

Michel 님, Mississauga

My reservation was cancelled without proper notification? Apparently my credit card on file wouldn’t accept a hold charge so Crown cancelled
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 8일
Thank you for sharing your feedback with us. We apologize if there was any confusion regarding your reservation and the hold charge on your credit card. We strive to provide exceptional service to all of our guests and will certainly address this issue with our team to ensure it does not happen again in the future. We appreciate your input and will use it to improve the overall guest experience at Crowne Plaza Los Angeles Harbor.

10/10 - 훌륭해요

John 님, KIRKLAND

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 6일
Thank you for taking the time to leave a positive review of your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had a five-star experience with us and that you enjoyed your time at our hotel. We hope to welcome you back again in the future for another excellent stay.

10/10 - 훌륭해요

Reecia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is wonderful. It is the best choice by far for cruise passengers. And for a very small fee , under 6 dollars, they get you to your ship the next morning. Breakfast included. Food very good. And the staff is beyond helpful. A very nice man , Abraham, made my early check in sooooo easy. And the food staff were all smiles and ready to help. It was just one of the best check ins I have ever had.
2024년 4월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 6일
Thank you for sharing your excellent experience at Crowne Plaza Los Angeles Harbor! We are thrilled to hear that you enjoyed our convenient location for cruise passengers, delicious breakfast options, and exceptional service from our staff, especially Abraham. We pride ourselves on providing a seamless check-in process and a welcoming atmosphere for all our guests. We hope to welcome you back again soon for another outstanding stay.

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and convenient. We didn’t get any maid service on the second day but the desk staff helped us with supplies.
2024년 4월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 4일
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our hotel comfortable and convenient. We apologize for the oversight with the maid service on the second day of your stay, but we are glad that our desk staff was able to assist you with the necessary supplies. We hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

James

2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 21일
Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had a positive experience during your stay at Crowne Plaza Los Angeles Harbor. Your feedback is truly appreciated and we hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Janet

2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 21일
Thank you for taking the time to leave a 5-star rating for Crowne Plaza Los Angeles Harbor! We are delighted to hear that you had a positive experience during your stay with us. We strive to provide excellent service and comfortable accommodations for all of our guests, and we hope to have the opportunity to welcome you back again in the future.

8/10 - 좋아요

Nicki

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This hotel is a little worn, but clean. We chose it for its proximity to the cruise terminal. We would only stay for that reason. We bought microwaveable food at the hotel market only to discover you have to request a microwave. It took a trip to the front desk and a phone call to get one. Then in the morning, we bought yogurt ($10 each!) only to find there is nowhere to get a spoon. Elevator waits are long and it seems only one or two out of 6 are ever operational. The room was quiet and view was nice, plus the front desk staff are exceptional. The biggest drawback was we booked this room because of the shuttle to the terminal and when we arrived at 4 they were already booked. They recommended Uber or Lyft… $25 to go less than a mile. We could’ve stayed somewhere much nicer if we’d known we’d be paying for a ride.
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 1일
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our rooms clean and quiet, enjoyed the view, and found our front desk staff exceptional. We apologize for any inconvenience you experienced with the microwave request and the lack of spoons for your yogurt. We will address these issues with our team to ensure they are promptly resolved. We regret any frustration caused by the elevator wait times and the shuttle service to the cruise terminal. Your comments are valuable to us as we strive to improve our guest experience. We appreciate your stay and hope to welcome you back in the future.

10/10 - 훌륭해요

Ivy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 4월 4일
Thank you for taking the time to leave us a 5-star rating! We are thrilled to hear that you enjoyed your stay at Crowne Plaza Los Angeles Harbor. We strive to provide all of our guests with exceptional service and a comfortable stay, and we are glad that we met your expectations. We hope to welcome you back again soon for another great experience.

4/10 - 별로예요

Michelle

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old hotel
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 28일
We appreciate you taking the time to provide feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are disappointed to hear that your experience did not meet your expectations. We apologize for any inconvenience caused by the age of the hotel and we will take your comments into consideration as we strive to improve the overall guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Dawn

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and convenience of the Crowne Plaza is perfect for us. The hotel did seem rundown and was lacking a lot of things while we were there. The gate in the parking garage didn’t work going in or out the ice machine was out of order and the elevator button to the parking garage worked sometimes. The room was well used and looked worn.
2024년 2월에 3박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 23일
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location, but we apologize for the maintenance issues you experienced during your stay. We will address these concerns with our team to ensure that they are resolved promptly. We hope to welcome you back in the future for a more enjoyable experience.

6/10 - 괜찮아요

nicole 님, Phoenix

2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 24일
Thank you for taking the time to leave a review. We appreciate your feedback and are glad you chose to stay with us at Crowne Plaza Los Angeles Harbor. Your rating is important to us as we strive to provide the best experience for all of our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 23일
Thank you for taking the time to leave a 5-star rating for your stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you had a positive experience with us and we hope to welcome you back again in the near future for another enjoyable stay.

8/10 - 좋아요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel near the port
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 23일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay at Crowne Plaza Los Angeles Harbor and found our location convenient for accessing the nearby port. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Safe travels!

10/10 - 훌륭해요

marlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish I could rate the staff more than 5 stars. They are excellent Hotel in great Little Italy area lots of fun stores and great restaurants
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 18일
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you were impressed with our staff's exceptional service during your stay. Our team strives to provide a warm and welcoming environment for all our guests. We are also pleased to hear that you enjoyed our convenient location in the vibrant Little Italy area, with its variety of shops and restaurants. We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 19일
Thank you for taking the time to leave a 5-star rating for Crowne Plaza Los Angeles Harbor! We are pleased to hear that you had a great experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스
Perfect location for LA Cruises port. Room was clean but tired. Friendly and helpful staff. Good area for an overnight.
2024년 3월에 1박 숙박함
답변 제공: Marketing Manager 님, 2024년 3월 18일
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location ideal for your cruise port needs and that our staff provided friendly and helpful service during your stay. We appreciate your comments about the cleanliness of the room and will take them into consideration for future improvements. We hope to welcome you back again soon for another great overnight experience in the area.