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더블트리 바이 힐튼 산 페드로 - 포트 오브 로스엔젤레스 여행 후기

4 out of 5
더블트리 바이 힐튼 산 페드로 - 포트 오브 로스엔젤레스
2800 Via Cabrillo Marina, San Pedro, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 425개" "
평점 8 - 좋아요. 1006개 이용 후기 중 223개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 154개" "
평점 4 - 별로예요. 1006개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 95개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Hae Joon

2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Duo

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Lidia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Eric

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was easy and the staff was very friendly and helpful
2024년 5월에 1박 숙박함

8/10 - 좋아요

Cathy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Staff in restaurant, bar and front desk were very customer focused!
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Walter

Property is under Pickett from a union from 7 AM till 5 PM every day and they’re using drums and loudspeakers outside of the property
2024년 5월에 3박 숙박함

8/10 - 좋아요

Irena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Caylee 님, Eureka

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not happy with being woke up due to protesters. Staff took forever to answer our phone. Also charged our credit card 3x and had no answer as to why! Not impressed and don’t recommend!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 14일
Dear Ana,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All
2024년 5월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 5월 13일
Thank you for booking your stay with us. We appreciate your business and hope you will consider us again.

2/10 - 너무 별로예요

Myrna 님, Oceanside

I am in the medical field and my stay was to get some rest. I was surprised to hear drums and whistles a little after I checked in. I approached a staff member and she stated they would be gone in a bit. It took them almost 3 hours to stop. It was strikers!! I went to bed that night expecting everything to be better…I was waken the next morning at 7am the strikers where praising right below my room. It was impossible to sleep. I emailed Expedia and they directed me to the hotel. I sent them an email complaining about my specific needs to sleep. I decided to check out and rebooked a new hotel. I was not able to rest that day until 4pm when I checked in to my new hotel. Please let people know your hotel situation because there can be a lot that are okay to be woken up by drums at 7am but I sure am not. Hope this situation is resolved by the owners soon. I think it’s unfair to me to have had to loose on such important rest time.
2024년 5월에 3박 숙박함
답변 제공: Hotel Staff 님, 2024년 5월 13일
Hello and thank you for booking your stay with us. We apologize for any inconvenience you experience during your stay with us. We hope you will consider us again at a later time for a better stay experience.

10/10 - 훌륭해요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in at 8:30 pm. Lots of parking, $20/night. Room 135, marina view, not too close to ice machine. Clean!
2024년 5월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 5월 13일
Thank you for booking your stay with us. We are happy to hear you enjoyed your room as well as your stay with us. We hope you will visit us again soon.

10/10 - 훌륭해요

Sayra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpio
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Sayra,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

8/10 - 좋아요

Nahum

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall about what I was hoping to expect
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton san Pedro 님, 2024년 5월 1일
Dear Nahum,Thank you for taking the time to review our hotel. We delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon.

4/10 - 별로예요

Amy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in lady is really nice. But the property is so old, dirty. Staff on strike. No service, no pool towels, when we get in the room, the toilet was not even cleaned. Big Poo stained!!! Fridge is not working, some of electrical outlets on the wall is not working. Call them, no body come, wait forever… overall, terrible customer service for 300per night!
2024년 4월에 2박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Amy,We are sorry that you experiences issues during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for taking note of our nice front desk staff.

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Karla,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Dennis,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

4/10 - 별로예요

Denise

연인과의 여행
좋아요: 직원 및 서비스
Was not impressed at all. We were charge through visa 800 dollars even though our reservation through Expedia was $212. That got sorted out (We hope when we checked out today-ha e to check my visa). The other thing which we were really annoyed about was the fact that there were protests from workers outside the hotel, which Had people walking around blowing horns, banging drums, shouting and screaming, and this is really not something we want to hear during during breakfast time. They were also very loud the night before. This had been going on since July but no advance warning was given and quite frankly we wouldn’t have booked if we knew about this. Room was also not up to standards. It was dated, worn, wallpaper peeling off walls, toilet seat loose and missing hardware and rusty shower fixtures
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Denise,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close location to the Cruise Centre and the hotel shuttle there was a nice surprise
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Russell,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience. It was a pleasure to host you, we hope to welcome you again soon.

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Louise,Thank you for taking the time to review our hotel. We delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon.

6/10 - 괜찮아요

Darryl

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Proper was great. just the noise around and at check-in desk. Strike was making thing uncomfortable.
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 5월 1일
Dear Darryl,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

4/10 - 별로예요

Mary

연인과의 여행
별로예요: 편의 시설/서비스
We arrived to find a labour dispute at the front door with a large group of people with megaphones and drums making so much noise it was unbearable. Evidently it had been going on for months. They finished their dispute at 6:00 pm and started again at 7:00 am the next morning. The hotel is so remote that we could not easily go elsewhere or eat elsewhere. We feel we should have been told about this before we arrived.
2024년 4월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 4월 25일
Dear Mary,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

10/10 - 훌륭해요

Deborah G.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful!
2024년 4월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 22일
Thank you for booking your stay with us. We appreciate your business. We hope you will consider us again for your future stay

4/10 - 별로예요

Veronica

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great until we were awakened in the middle of the night to what sounded like a party in the next room. The people were extremely loud and kept us up for a while. When we finally got back to sleep we were awakened again by a very loud picket line just outside the door. The staff was kind and gave us a free breakfast and we were very grateful. Unfortunately upon arriving home we found out we are being charged by the hotel and we don't know for what. We didn't purchase anything and the hotel wouldn't help us figure out what the charges are for. As of now I'm still waiting to hear back from Expedia to clarify these charges.
2024년 4월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 20일
Hello and thank you for booking your stay with us. We apologize for any inconvenience this may have caused you with the protesters at our property during your stay. However, we did get a chance to look at your reservation and seen the only charge on your card besides the room +tax which was Prepaid is Parking there are no other charges. I do see we also took care of you and your guests the morning of with breakfast on us. We hope you will consider us again for your future stays. .

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 4월 20일
Dear Kevin,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

4/10 - 별로예요

David 님, Vancouver

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked: The service from Elizabeth was exceptional (we arrived to find a very noisy protest,103 decibels, with vuvuzelas, drums, megaphones, and reading the reviews, has been going on for 9 months), she found us another room by 12:30pm, amazing! Disliked: The noise starts at 7am, so if you are looking for a relaxing stay, this hotel will not provide this. Disliked: Upon check-in, we asked about parking and reception gave us a parking pass, and did not mention any associated charges. On check-out, we found out there was a $20/day charge for parking, and that it was "on their website". I looked and sure enough, it reads "Secured self parking fee: USD 20 per night (in/out privileges)". This parking lot was not secured, and it was definitely not a privilege to go 'in/out', as anyone can go 'in/out'. Perhaps 'secured' refers to the fee.
2024년 4월에 3박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 17일
Our apologies regarding the issues you mentioned. In regard to parking in or lot is secured as to we do have 24hour Security in our Parking lot as well as Port Police do frequent our parking lot very often.

6/10 - 괜찮아요

SHANNON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great area to walk around in and the dining was within walking distance. It was raining and our hotel had 7 open draining ceiling areas in the dining room. That state of disrepair really brought down the value. But the staff were friendly and the shuttle service was generous.
2024년 3월에 3박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 7일
Hello and thank you for booking your stay with us. We apologize for the inconvenience this may have caused you and we hope to see you again soon.

10/10 - 훌륭해요

Baylie and Bri

좋아요: 청결 상태, 직원 및 서비스
Amazing!
2024년 4월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 7일
Hello and thank you booking your stay with us. We are glad you enjoyed your stay with us. We hope to see you again soon

6/10 - 괜찮아요

Echo

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
the beds needs to be upgraded. The staff at the front desk was not helpful at all. Rooms were clean but it is not very close to tourist attractions unless you have a car, would not stay again
2024년 3월에 2박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 4일
Thank you for booking your stay with us. We appreciate your business and hope you will reconsider us again in the not too distant future.

8/10 - 좋아요

Jeffrey

연인과의 여행
Nice check-in experience. Unfortunately, after check-in it took 20 minutes and two more trips to the front desk to enter the room due to an inoperative door lock.
2024년 4월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 4월 4일
Hello and thank you for booking your stay with us. We appreciate your review and have addressed these issues with our Maintenance team. Also we hope you will consider us again for your future stay.

10/10 - 훌륭해요

Lucila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very clean. The mattress and pillows were super comfortable. I wish we would've been able to get a room with water view.
2024년 3월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 3월 25일
Dear Lucila,We are glad you enjoyed your visit. Thank you for leaving a review and noting our high cleanliness standards. We appreciate you choosing us and look forward to welcoming you again.

2/10 - 너무 별로예요

David A

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Strike going on made a bad impression way too loud to make guests walk through. Then the room we booked was not available due to maintenance issue. The lamp shade in between beds had something all over it. Finally the toilet paper wasn’t on a holder just on the bathroom counter and looked like it had rust on it. We called for replacement that never came. The restraint had no service so we had to spend more to get food. Overall very disappointed.
2024년 3월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 3월 26일
Dear David,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely property next to a huge marina. Clean rooms and facility. Sidewalks near the property that provided for lovely morning walks. My only compliant was that I was not made aware of the worker's strike upon arrival. So after a late check in, after arriving from the East Coast, I was abruptly awaken by drum beats, blowing horns and shouting at the most ungodly hour! Which continued throughout the day. Dining was limited to breakfast which i was never told in advance.
2024년 3월에 3박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 3월 26일
Dear Joseph,We're happy to hear from you! Thank you for leaving a review and noting our high cleanliness standards and lovely property. Our apologies that you had to experience the circumstances that is out of our control. We appreciate your understanding and patience during this challenging time. We hope to see you again on your next visit.

6/10 - 괜찮아요

Grigorios

출장 여행
좋아요: 숙박 시설 상태 및 시설
The wait for the reception staff to receive the breakfast bill so I can check out.
2024년 3월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 22일
Our apologies regarding the issue you mentioned we hope you visit us again soon.

8/10 - 좋아요

Vivian 님, La Marque

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Close to cruise port and has a shuttle. Hotel overall is dated and feels old but it was clean and the restaurant had yummy tacos.Bed was hard and very uncomfortable, just stayed 1 night so it was adequate.
2024년 3월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 22일
Thank you for booking your stay with us we appreciate your business and look forward to you visiting us again soon in the not-so-distant future..

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast check in
2024년 3월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 22일
Thank you for booking your stay with us we appreciate your business and hope you will consider us again for your future stays

2/10 - 너무 별로예요

Bruce

출장 여행
좋아요: 편의 시설/서비스
I was placed in a room next to the air conditioning unit that had a cycle of 3 minutes of silence and the 8 minutes of what I’d describe as a helicopter landing in my room, with walls shaking on a continuous loops. The view was of the car park with a canopy hiding the trash, I will not be back.
2024년 3월에 2박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 3월 26일
Dear Bruce,We appreciate you taking the time to leave us your rating. My apologies for disappointing you with your accommodations. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for staying with us.

6/10 - 괜찮아요

Marilyn 님, Apache Junction

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Queen bed was the size of a double. Right outside our window, room 249 corner, there were vendors set up under tarps blasting music and honking an airhorn at traffic to get their attention. This went on 'til 8pm. Then they started right up again at 8am.... way too early to hear Macarena! And, lastly, I know the Doubletree has no control over the Union picketing outside.. But they were banging several drums, blowing horns, and yelling their heads off...... We will Not stay here again... the Hotel or Expedia should have notified us of this by email... we should have had the option to change to another hotel. Housekeeping was at a mimnum and the restaurant was closed due to staff on strike. Nearest retaurant was a mile walk. Good things... very nice staff at checkin and the great shuttles to the cruise ship.
2024년 3월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 22일
On behalf of our hotel, we sincerely apologize for the inconvenience this has caused you. We hope you will consider us for your future stays at a better time.

10/10 - 훌륭해요

Joanna

2024년 1월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 22일
Thank you for booking your stay with us we are happy to hear you enjoyed your stay please visit us again soon.

2/10 - 너무 별로예요

Jasmine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the hallways either smelled stale or like it had some water damage. the hotel cleaning staff spent their days boycotting the actual hotel and would start their picket line as early as 7am. they would be right outside the hotel with bullhorns, drums and horns requesting a new contract and that would last all day long. it was a terrible stay
2024년 2월에 3박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 3월 1일
Dear Jasmine,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 3월 5일
Dear Margaret,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

8/10 - 좋아요

Lisa

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all amazing, despite the picketing going on outside. They ALL deserve raises, their jobs are dirty, rough, endless, and unappreciated! I would recommend better food options, and also try harder to keep food hot!
2024년 2월에 2박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 24일
Dear Lisa,Thank you for taking the time to write a review. We appreciate the feedback. Thank you for recognizing our amazing staff and we hope to welcome you again soon.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great rates and great location
Great rates, great location and Michelle at the front desk was super friendly and very informative. Room was very clean and the area felt safe
2024년 2월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 24일
Dear Gabriel,We appreciate you taking the time to share your experience with us. We love to hear that our guests are happy with their experience. Thank you for recognizing our friendly staff and we hope to welcome you again soon.

2/10 - 너무 별로예요

Lisa

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were hotel workers that were protesting outside the front doors with snare drums and a microphone. When we got there, we had to literally walk through their protest to check into the hotel. It was super uncomfortable, they stopped about 5 o’clock that night . Then they started at 7 AM. Our room was right above the front door. It’s was extremely loud, we did not have to get up that early, but there was no way we could sleep through it! Hilton pay your people a living wage!!!
2024년 1월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 20일
Dear Lisa,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

4/10 - 별로예요

Hortensia Caridad

2024년 2월에 2박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 14일
Dear Hortensia,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

10/10 - 훌륭해요

Roger

단체 여행
별로예요: 숙박 시설 상태 및 시설
Needs repair
We were a bit disappointed with the condition of the hotel. Some of the furniture was old and worn and roof had several leaks on the top floor and Dining room. There were bucks scattered throughout to catch the dripping water. Not impressed for the price.
2024년 2월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 7일
Dear Roger,Thank you for taking the time to leave us your excellent rating. We are very sorry that you were disappointed with some maintenance issue. We will strongly take note and inform our maintenance and I'm happy to say that our hotel is planning for remodeling in the near future.

4/10 - 별로예요

Steve

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room number 305 restroom wasn’t clean . The shower head has rust all over it a the rail to holds was loose an had calcium build up around it. Night stand had not been sufficient cleaned had water marked from cups bottles. I really like this hotel never experienced this before.
2024년 2월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 6일
Dear Steve,Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of the room and I regret that we let you down in this area. We hope to make your next stay with us an exceptional one.

8/10 - 좋아요

JoAnn

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 6일
Dear JoAnn,Thank you for taking the time to write a review. We appreciate the feedback.

10/10 - 훌륭해요

Carlos 님, Culiacan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place to stay if you take a Cruise
2024년 1월에 1박 숙박함
답변 제공: DoubleTree by Hilton San Pedro 님, 2024년 2월 5일
Dear Carlos,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.