야외 수영장, 07:00 ~ 23:00 오픈, 카바나(요금 별도), 수영장 파라솔

르 파흐 앳 멜로즈 여행 후기

4 out of 5
르 파흐 앳 멜로즈
733 NW Knoll Drive, West Hollywood, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1008개 이용 후기 중 605개" "
평점 8 - 좋아요. 1008개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 69개" "
평점 4 - 별로예요. 1008개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 29개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
이용 후기
방음이 안되서 시끄러웠음 기계 돌아가는 소리에 스트레스 받을정도였습니다. 체크인, 체크아웃할때 직원들이 대충 하는 느낌 다신 이용 안할듯
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 18일
We do regret that your stay did not match your expectations with the noises you faced when with us and a sub par experience with the check-in/check-out process. We hope to get an opportunity to better serve you in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
100% worst hotel experience ever!
The worst hotel experience ever. Both my room and parents room stinked and were dirty in general. I asked for cleaning service throughout my whole stay, but they didn't bother to clean up the rooms 3 days out of 5 days. I asked them twice for the cleaning service! One day when I asked for cleaning service they gave me bed sheet and blancket to make the bed myself. 100% the worst hotel experience. Dont stay here. Definitely not worth the expensive money spent.
2022년 7월에 5박 숙박함
답변 제공: Karla R. 님, 2022년 7월 27일
Anonymous, thank you for your feedback. We appreciate you staying with us. Due to the many restrictions with COVID-19 we had to offer limited housekeeping services and is currently only available upon request. While we understand we did not meet your expectations, we wanted you to know how important your input is. We take your comments and used it to help us in making improvements.

10/10 - 훌륭해요

Seonmi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 너무 좋고 넓고 깨끗해서 가족여행에서 너무 좋았어요 직원분들도 뵈리 나이스 !! 에염
2019년 12월에 4박 숙박함
답변 제공: Karla R. 님, 2021년 2월 1일
Seonmi, thank you for letting us know about your last visit to the Le Parc. We are happy to announce that we have completed the renovation and know you would love the new Le Parc. We hope you have an opportunity to visit us in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 7박 숙박함
답변 제공: Bert S., GM 님, 2019년 8월 15일
Thank you for choosing Le Parc.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 3박 숙박함
답변 제공: Bert S., GM 님, 2019년 6월 21일
Thank you for staying with us. We appreciate it.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 5박 숙박함
답변 제공: Bert S., GM 님, 2019년 3월 31일
Thank you for choosing Le Parc!

10/10 - 훌륭해요

WON SEOK 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
LA 가족여행 시, 이틀 숙박하였는데 매우 만족하였습니다. 위치, 방 크기, 청결, 주차 등 모두 괜찮았습니다.
2018년 6월에 2박 숙박함
답변 제공: Anthony Pham - Assistant Front Office Manager 님, 2018년 6월 21일
긍정적 인 피드백에 감사 드리며 다음 방문에서 다시 여러분을 환영 할 것을 기대합니다.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous location has a roof top pool and tennis court. Large rooms. Valet service excellent. Would definitely recommend.
2024년 5월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 26일
Thank you Elizabeth for the "Fabulous" review! We are thrilled to hear that you enjoyed your stay and our "excellent" valet service and amenities. We look forward to welcoming you back!

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 25일
Thank you Jessica for the PERFECT rating! We are thrilled to see that you enjoyed your stay and look forward to welcoming you back!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found this hotel property to be clean and the staff courteous and professional. The rooms were comfortable and spacious. We enjoyed appetizers and drinks at the rooftop bar and breakfast at the hotel restaurant. We had dinner options within walking distance. I recommend this hotel to family and friends and will stay again if in the area.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 25일
Thank you Linda for the wonderful review! We are thrilled to hear that you enjoyed your stay and had a great experience! We look forward to welcoming you back next time your travels bring you to the area!

8/10 - 좋아요

Goran

연인과의 여행
Nice hotel. Greate location. Walking distance to good shopping and resturants. when we arrived there was a noise sounded like they were drilling in the walls. When the night came and the noise continued, it turned out to be the elevator. The reception helped us movimg to a more quiet room further away from the elevator. That solved the problem. The roof top pool/bar/lounge area was not that tranquile, as load children playing in the pool seems to have been lowed. A warning for all sur charges ad well. The receipt long as my arm and the parking alone is $65 per day!
2024년 5월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Thank you Goran for your review! We are glad that our staff resolved your initial issue with the elevator noise and look forward to welcoming you back should your travels lead you to the area!

2/10 - 너무 별로예요

Gil

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Looks nothing like the pictures left and rented a different hotel, staff was underwhelming, pool was awful and it was dirty what you expect to find at a motel. not sure how they got there star rating.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Thank you Gil for your review. We are so sorry that you had an underwhelming experience and look to correct the issues mentioned. We hope to have another opportunity to provide an experience that's expected of our property and give us another chance to provide a quality experience

6/10 - 괜찮아요

NOBORU

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
何度もこのホテルに宿泊しており、今回は4泊しました。 静かで部屋も広く使いやすいホテルです。 しかし、駐車場で$65は高いと思います。今回はあまり駐車場を利用している人がいなかったように思います。これに税金が加わるとウーバー利用の方が良いかと思います。 今回は、フロントやルームサービスへのリクエストが全く通らなかった事が不満でした。 部屋の清掃は今のアメリカでは毎日入らないのは理解していますが、フロントでタオル交換とゴミ箱の袋交換と無料のコーヒー豆の補充だけ毎日とお願いしいましたが、部屋に戻るとされておらず、ルームサービスに電話するとタオルは持ってきます。 フロントではダメなのかと、ルームサービスに電話でお願いすると、それもしてくれず、結局、毎日夜に電話して交換をしてもらいました。フロントでもリクエストをPCには打ち込んでいましたが、ルームサービスには伝わっていません。3日目に部屋の清掃をお願いしましたが、簡単な清掃しかしませんと断られました。アメニティ料金を取るなら対応して欲しいと思います。 アメリカの一部の都市で始まった、市職員保護税やリゾートアメニティ料金などが高く、旅行サイトで予約しても別にかかる金額が高いので、実際の料金が見えにくい(ホテルによって金額が違う)ので困ります。 部屋が広くキッチンが付いているので快適なので宿泊したいホテルですが、部屋のサービス改善と税金のわかりやすさを求めます。
2024년 5월에 4박 숙박함
답변 제공: Karla R. 님, 2024년 5월 14일
Noboru, Thank you for sharing your experience at Le Parc. We are sorry to learn your recent stay did not meet our standards. We love all our guests and this is not the service we are accustomed to providing. We have noted the issues you mentioned and we hope that you can give us another chance. Feel free to reach out to the hotel directly so we can discuss the details of your stay.

10/10 - 훌륭해요

elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
rooms were huge! location, location, location!
2024년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 12일
Thank you Elizabeth for the PERFECT rating! We are thrilled to see that you enjoyed your stay with us and look forward to welcoming you back!

8/10 - 좋아요

Tamani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I actually really loved this hotel. The location is great, the room itself was fantastic. My only two things was that there was an odd banging noise that sounded like construction or something that went on everyday except the day I was checking out. And the other is that the toilet roll holder didn't actually hold the toilet roll. Other than that, I had a fantastic stay and I would most definitely stay there again.
2024년 5월에 3박 숙박함
답변 제공: Karla R. 님, 2024년 5월 8일
Tamani, Thank you for your feedback! We're thrilled to hear that you loved our hotel and that you found the location great and the room fantastic. We apologize for the inconvenience caused by the noise and the issue with the toilet roll holder. Your comments are valuable to us, and we will address these issues promptly to ensure a more seamless experience for our guests in the future. We look forward to welcoming you back for another fantastic stay!

10/10 - 훌륭해요

Pierce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Karla R. 님, 2024년 5월 3일
Pierce, Thank you for the perfect 5 star rating. We are honored! We look forward to welcoming you back to Le Parc.Thanks again for choosing to stay with us.

8/10 - 좋아요

Carly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, fab staff and spacious rooms
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Thank you Carly for the fab review! We are thrilled to see that you enjoyed your stay and look forward to welcoming you back!

10/10 - 훌륭해요

Valentina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, rooms great!
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Thank you Valentina for the PEFECT review! We are thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back!

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Karla R. 님, 2024년 5월 14일
Kristina, thank you for the perfect 5 rating. We appreciate you staying with us and we look forward to your next stay!

8/10 - 좋아요

Herb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Karla R. 님, 2024년 4월 19일
Herb, thank you for the positive rating, we are grateful and we hope to see you again next time!

10/10 - 훌륭해요

stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and the size of the room
2024년 4월에 3박 숙박함
답변 제공: Karla R. 님, 2024년 4월 19일
Stephanie, thank you for your lovely review and your perfect 5 star rating. We are thrilled that you have enjoyed your stay. We look forward to welcoming you back!

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice area, super quiet, loved our large room.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Thank you Tracy for the PERFECT rating! We are thrilled to see that you enjoyed your stay with us and look forward to welcoming you back to LeParc!

6/10 - 괜찮아요

Ronald

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Thank you Ronald for your review. We are sorry to see that your experience was less than what's expected at our property. We would love for you to reach out for additional input in regards to your stay. We hope to see you again in your future travels and please do not hesitate to reach out

10/10 - 훌륭해요

Annie 님, Chandler

좋아요: 직원 및 서비스
Clean. Friendly. Comfortable.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Thank you Annie for your review! We are thrilled to see that you enjoyed your stay! We look forward to welcoming you back should your travels lead you to the area!

10/10 - 훌륭해요

Mikael

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Thank you Mikael for the PERFECT rating! We are thrilled to see that you enjoyed your stay with usand look forward to welcoming you back!

10/10 - 훌륭해요

Kea

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Thank you Kea for the PERFECT rating! We are thrilled to see that you enjoyed your stay with us and look forward to welcoming you back!

10/10 - 훌륭해요

Christopher

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great loacation, large room to accomodate our family. Rooftop pool was great and the 12:00 checkout was a nice bonus!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Thank you Christopher for the PERFECT rating and review! We are thrilled to see that you and your family enjoyed your stay with us! We hope to see you next time your travels bring you back to town!

10/10 - 훌륭해요

ROBERT CHARLES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Thank you Robert for the PERFECT rating! We are thrilled to see that you enjoyed your stay with us. We look forward to welcoming you back soon should your travels lead you to the area.

8/10 - 좋아요

Celeste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 3일
Thank you Celeste for your review! We are glad to see that you enjoyed your stay with us and hope o see you again ahould your travels bring you back to the area!

10/10 - 훌륭해요

Tonjia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, well appointed suite with large bathroom, balcony, kitchen and fireplace. Great retro vibe, excellent location, able to walk to many shops and restaurants. Restaurant and bar onsite, daily social hour, friendly and helpful staff.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Thank you Tonjia for the wonderful review! We are thrilled to see that you enjoyed your stay with us! We look forward to welcoming you back and are glad to hear that our staff was "friendly and helpful"!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Thank you David for the PERFECT rating! We are thrilled to see that you enjoyed your stay! We are looking forward to welcoming you back should your travels bring you to the area!

10/10 - 훌륭해요

Victoria 님, San Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was impressed by the staff. Our check-in was fast, friendly and generous. Our bartender at the restaurant was also our room service server and was just a lovely person who was helpful and thoughtful in anticipating our needs
2024년 2월에 1박 숙박함
답변 제공: Karla R. 님, 2024년 2월 23일
Victoria, We're delighted to hear that you were impressed by our staff and that your check-in experience was fast, friendly, and generous. It's wonderful that the bartender and room service server went above and beyond to make your stay enjoyable, being helpful and thoughtful in anticipating your needs. We appreciate your kind words and hope to welcome you back for another pleasant experience in the future.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location friendly staff
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Thank you Kevin for your review! We are thrilled to see that you enjoyed your stay and look forward to welcoming you back!

10/10 - 훌륭해요

Genine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
"I recently had the pleasure of staying at Le Parc at Melrose, and it was truly an amazing experience. The service at this hotel is top-notch - the staff is not only friendly but also incredibly professional. From the helpful front desk to the valet parking attendants who went above and beyond to assist me, every interaction was a delight. The hotel itself is impeccably clean and spotless, making for a comfortable and inviting stay. I especially appreciated the extra mile the staff went to ensure my stay was perfect, such as helping me with the fireplace and even retrieving a forgotten item from my car. I would highly recommend Le Parc at Melrose to anyone looking for a fantastic hotel experience, and I will definitely be returning in the future."
2024년 2월에 1박 숙박함
답변 제공: Karla R. 님, 2024년 2월 20일
Genine, We're thrilled to hear about your amazing experience at Le Parc at Melrose! Thank you for highlighting the top-notch service provided by our friendly and professional staff. It's wonderful to know that every interaction was a delight and that the hotel's cleanliness contributed to a comfortable stay. We appreciate your recommendation and look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Evelyn 님, E Patchogue

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the quietness on the third floor towards the back. Staff was friendly and helpful.
2024년 2월에 3박 숙박함
답변 제공: Karla R. 님, 2024년 2월 20일
Evelyn, We're delighted to hear that you enjoyed the quiet ambiance on the third floor towards the back and that our staff was friendly and helpful. Your positive feedback is much appreciated. If there's anything else we can do to enhance your future stays, please let us know. We look forward to welcoming you back!

10/10 - 훌륭해요

Adriana

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habitaciones amplias y cómodas, excelente ubicación
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Thank you for your review and PERFECT rating! We are thrilled to see that you enjoyed your stay with us an hope to see you again soon!

10/10 - 훌륭해요

Mohammed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Thank you Mohammed for the PERFECT rating! We are thrilled to see that you enjoyed your stay and hope to see you back soon!

10/10 - 훌륭해요

Marilyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable small hotel with lovely staff
I had a very comfortable room with separate living room, balcony and kitchen, making it great for longer stays. The front desk staff were very helpful, especially Julian who helped me with questions about my booking. The hotel is intimate and the pool area is a rooftop oasis with cabanas that is generally not overcrowded. Kudos to the food staff who run a lovely bar/cafe and efficient room service. They all made me feel at home, especially Otto.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Marilyn, thank you for the wonderful review! We are thrilled to see that you enjoyed your stay with us! We look forward to welcoming you back should your travels bring you to our area!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is located in a safe quiet residential area. Rooms were clean and nicely decorated.
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Thank you Michelle for your PERFECT review! We are thrilled to see that you enjoyed your stay with us! Looking forward to welcoming you back next time your in the area!

8/10 - 좋아요

jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a very good stay. The initial room we were given was a bit smaller than our previous stays and the area of the hotel had a musty smell. Upon request they changed our room to a slightly nicer room in an area of the hotel that did not have the musty smell we noticed. The staff was very accommodating. We have stayed here many times before and will stay again
2024년 1월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Thank you Jonathan for your review! Apologies about the initial room you checked into but we are glad to see our staff was able to accommodate your room move and will look forward to your next stay! We thank you for your loyalty with us!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Thank you Michelle for the PERFECT rating! We are thrilled to see that you enjoyed your stay! We look forward to welcoming you back should your travels bring you to the area!

8/10 - 좋아요

Rochelle 님, Roslyn Heights

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location one block from melrose. Spacious rooms which we needed bc we r family of 5. Our room was apt style. Theres a small restaurant. Not a happening hotel . If u want a grand lobby and ppl watching this is not for u. We picked this hotel bc of the large rooms and location. It’s a quiet hotel with a small lobby . Valet parking is $65 a nite which I feel is robbery . Staff was very nice .
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Thank you Rochelle for your review! We are glad to see that you enjoyed your stay! We hope to see you again soon should your travels bring you back to the area!

10/10 - 훌륭해요

Mark

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Thank you Mark for the PERFECT rating! We are thrilled to see that you enjoyed your stay with us! We look forward to welcoming you back should your travels bring you to the area!

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Thank you Debra for the PERFECT rating! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back!

10/10 - 훌륭해요

Emilio Aguilera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gracias
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Thank you Emilio for the PERFECT rating! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back!

10/10 - 훌륭해요

Scott 님, North Vancouver

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Thank you Scott for the PERFECT rating! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back!

6/10 - 괜찮아요

Glen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice property, service could be better.
Nice property in a good location. Rooms are large and well appointed. The fireplace was lovely to have in the winter. Had a stopped up sink in the bathroom, they said they fixed it, but we need to complain again, and finally they were able to fix it. Some of the towels were fairly frayed, asked for decaf coffee pods, one person said they didn’t have them. Asked the second person and they came up with some. They added on a resort fee, not sure what that gave us if anything.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Thank you Glen for your review. We apologize about your unfortunate service experience and will address this with our staff. This is most definitely not what is expected at our property and hope to give us another opportunity should your travels bring you back to the area. Please feel free to reach out if you have any additional inquiries or concerns

10/10 - 훌륭해요

Michael

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Thank you Michael for the PERFECT rating! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back!

8/10 - 좋아요

JAIME

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great ubication and good spaces
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 6일
Thank you Jaime for your review. We are thrilled to see that you emjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
Location was great, safe and quiet. Valet parking was convenient if a little pricey . All staff were excellent.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 6일
Thank you David your your review! We are thrilled to see that you enjoyed the property and found our location "great" and appreciated the "excellent" staff. We agree that our "safe and quiet" location is fantastic to travelers such as yourself and hope to see you again soon!