2/10 - 너무 별로예요
실제 이용하신 고객
2018년 1월 21일
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Unprofessional Customer Service
I arrived at the hotel at 7pm and tried check in. The front desk was not the hotel assistant, and he was a security guard for the apartment building. He asked me to call my agent to check in. The number was in my travel schedule from Exprdia.
I called them, and they said they send me a document to fill. I disregard the email because they asked me the personal infos. She gave me a 4 digit code for the to get the property after I gave her my ID and CC infos.
I called the agent again for what do I do with the 4 digit number. She did not know how to use the code. I have been waited to get the answer for more than an hour to get the call for the specific instruction from them.
They have been kept said the instruction for check-in, but it did not help at all for me. I was not aware of the instruction as the first time because I have to go back of the patio of the room to find unlock the key box. Without knowing the building area, it would be not easy to find the specific place of the Key Box.
I waited more than an hour & 45min to get in to the room since I arrived at the property, and the two agents keep asked me to read instruction but it was not easy to understand from the parking place because all access was securely locked.
The MAIN Problem was I have to talk to building security not hotel staffs. It is a good facility to stay in LA area with good price but it could be not a good check-in service as the first timer.
실제 이용하신 고객
2018년 1월에 3박 숙박함