내부

밀레니엄 빌트모어 로스앤젤레스 여행 후기

4 out of 5
밀레니엄 빌트모어 로스앤젤레스
506 S Grand Ave, Los Angeles, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 3042개 이용 후기 중 1408개" "
평점 8 - 좋아요. 3042개 이용 후기 중 694개" "
평점 6 - 괜찮아요. 3042개 이용 후기 중 411개" "
평점 4 - 별로예요. 3042개 이용 후기 중 257개" "
평점 2 - 너무 별로예요. 3042개 이용 후기 중 272개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Moon Sue

2023년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 5월 23일
Thank you for the 4-star rating, Moon!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Biltmore Los Angeles. Thank you again for sharing!

8/10 - 좋아요

Moon Sue

2023년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 6월 12일
Thank you for sharing your thoughts with us, Moon Sue!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Biltmore Los Angeles.

4/10 - 별로예요

Seyong

2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 6월 7일
We appreciate the feedback, Seyong.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

wanmo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아침식사가 잘나오며 시내에 있어서 좋습니다. 호텔 퀄리티도 좋고 다음에.이용하고 싶습니자.
2023년 3월에 4박 숙박함
답변 제공: Frank Young, Asst. Director of Front Office 님, 2023년 3월 13일
Greetings,I'm happy to see that you enjoyed the breakfast options in the hotel and that your stay was pleasant overall. Thank you for staying with us and we hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
한국인 리뷰에요.
저는 아주 만족했어요. 직원분들 도어맨, 벨맨 전부 친절하셨고 우버잡기도 편했어요. 오래되고 유서깊은 호텔이라 고풍스러웠고 룸도 빈티지했어요. 이걸 감안하시면 최고 좋은 호텔이에요. 다만 콘센트의 위치가 침대옆엔 없고 실내화를 제공해주지 않아서 멀티탭이나 기내용슬리퍼를 챙겨온다면 더욱 완벽할것 같아요. 그리고 와이파이가 한국에 비해 느립니다.(어딜가든요) 와이파이도시락 데이터 무제한으로 빌려오셨다면 그거 사용하시길 추천합니다. 1박만했는데 가능하다면 여행일정 전부 여기 묵고싶었어요. 물은 체크인 카운터에서 원하는 만큼 주십니다.
2023년 2월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 2월 19일
Dear Guest, Thank you for taking the time to share your review regarding your stay at the Biltmore Los Angeles, we appreciate your feedback. We hope to welcome you back soon and If there is anything we can do to assist please do let us know. Regards,Jarely M. Front Desk Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
로비만 좋은 곳
너무 낡았습니다,, 욕조도 더럽고 화장실 바닥에 배수구가 없어서 씻으면 물이 넘쳐서 마르지도 않았어요,, 너무 불편하더라구요 그런게,,, 그리고 보증금으로 25만원이나 가져가놓고 아직도 환불을 못받았습니다 ,,
2022년 3월에 4박 숙박함
답변 제공: Biltmore Team 님, 2022년 3월 26일
Thank you for taking the time to write a review regarding your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve our guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

JIHOON 님, SEONGNAM

2021년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
3.5 star
깔끔하게 정리가 잘 되어있고, 빌딩이 오래 된 히스토리컬 하기 때문에 창문 틀이나 조금 낡은 점은 있었다. 잠 자는 것에는 아무런 문제가 없다. 역사가 있는 곳이기 때문에 곳곳에 약간의 볼거리가 있다.
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

Jorge Rodriguez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its history and architecture! Staff was incredible & kind
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Jorge, thank you for your kind words about Biltmore Los Angeles' historical appeal and distinctive architecture! Our team members appreciate your acknowledgment of their hard work and dedication to providing standout service. We're looking forward to welcoming you back again soon.

10/10 - 훌륭해요

Mary Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good! For sure we're gonna come there.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Mary Ann, it's wonderful to know that you enjoyed your stay at the Biltmore Los Angeles! Your positive experience is precisely what we strive to provide all our guests. We're thrilled to hear that you're planning on returning. Thank you so much for sharing your experience with us.

10/10 - 훌륭해요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Maurice, thank you for your remarkable 5-star rating of Biltmore Los Angeles on Expedia. We are delighted to know that you had a wonderful experience with us. Our team looks forward to welcoming you back in the near future for another enjoyable stay. Safe travels, Maurice.

8/10 - 좋아요

Abel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and history of property was impressive
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Abel, we are delighted to hear that you appreciated the unique history of Biltmore Los Angeles. Our magnificent heritage is one of the many aspects that truly sets us apart. Thank you for your review, we look forward to serving you again in the future.

10/10 - 훌륭해요

Alicia

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Alicia, it's fantastic to know enjoyed your stay at Biltmore Los Angeles! Your 5-star review is greatly appreciated by our entire team. We anticipate the pleasure of your company in the not too distant future. Safe travels.

6/10 - 괜찮아요

Abdallah

별로예요: 직원 및 서비스
Other then hair still being in the bathtub the parking was terrible they charge $50 a night for parking but they don’t tell u that almost every spot is reserved already i had to park on the 10th floor everyday
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Abdallah, we regret to hear about the challenges you faced during your stay, including the cleanliness aspect and the parking situation. We strive to provide clear information about additional charges such as parking, and we're sorry it seemed unclear. Rest assured, we're addressing these issues so our future guests have a smoother experience. We truly appreciate your feedback and hope for an opportunity to provide a superior experience in the future.

8/10 - 좋아요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the old building character with all the wonderful architectural details. If you want to stay somewhere with class and elegance this is it , they do not build them like this anymore. Also the staff from the moment you arrive are friendly, attentive and helpful.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Ronald, we're thrilled to hear your appreciation for the classical refinement and the majestic architectural details of the Biltmore Los Angeles. It's great to learn that our team members managed to impress with their attentiveness and helpful attitude from the moment you arrived. We would be delighted to welcome you back, preserving the timeless charm and exceptional service you enjoyed.

8/10 - 좋아요

laurianne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Employé gentils, alentour bruyant et malpropre
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Laurianne, merci d'avoir choisi de séjourner au Biltmore Los Angeles et de partager votre expérience. Il est réconfortant d'apprendre que les membres sympathiques de notre équipe ont ajouté de la valeur à votre visite. Nous regrettons cependant toute insatisfaction que vous pourriez ressentir concernant l'environnement. Sachez que nous travaillons continuellement avec les autorités locales pour maintenir un environnement propre et paisible. Nous espérons avoir l'occasion de vous accueillir à nouveau pour une expérience encore meilleure.

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very classy hotel in a convenient area. The bar and the food there are excellent but expensive and they don't have room service. Our bathroom was small and only partially updated, and the mattress was soft. Nonetheless, if you get a good price, I would recommend the Biltmore.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Barbara, it's great to hear you found the Biltmore Los Angeles to be a sophisticated and conveniently located hotel. We're glad you enjoyed our bar and dining options, despite the costs. In regard to the absence of room service, we've noted your suggestion. We value your feedback about the bathroom and mattress comfort. It's encouraging to know that despite these minor aspects, you would still recommend our hotel. We hope to welcome you back for an even better stay.

10/10 - 훌륭해요

Ingeborg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for exploring Downtown L.A. Very close to Pershing Square station. Reception staff warm and welcoming. Lovely rooms, which some might say need updating, but the old fashioned styling ads to the great ambiance of this hotel. Fabulous indoor heated pool and gym that I enjoyed using daily. The public areas are huge and have striking decor, with beautiful classical music playing at all times, adds to the sense of history. If you’re after a hotel with a lot of hustle and bustle this is not for you, more of a quiet oasis from the craziness of DTLA. I won’t hesitate to stay here next time I visit.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Ingeborg, thank you for sharing your experience at the Biltmore Los Angeles. It's wonderful you enjoyed our prime location, the charm of our rooms, and the fitness and spa amenities we provide. We're thrilled that you embraced the tranquil atmosphere, something we hold in high regard. We appreciate you recommending us and eagerly await your return visit.

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the history and the service
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for this excellent rating, Eric!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Biltmore Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Suat

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Suat, we genuinely appreciate you taking the time to rate your experience at Biltmore Los Angeles. It seems we have lived up to expectations, which is always our goal. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

yuval

출장 여행
좋아요: 편의 시설/서비스
No restaurants
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thank you for taking the time to submit this feedback, Yuval.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Jalen

연인과의 여행
Will stay again next time I come out west
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Jalen, it's wonderful to hear that your stay at Biltmore Los Angeles was enjoyable enough to have you return when you next come out west. We eagerly anticipate your next visit. Thank you for sharing your positive experience.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
David, thank you for your excellent rating on Expedia! It's great to know the Biltmore Los Angeles met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Xinger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it’s rly good
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Xinger, thank you very much for your brief yet highly appreciated feedback. At the Biltmore Los Angeles, we strive to provide an outstanding experience to every guest. We're thrilled to hear you enjoyed your stay. We hope to welcome you back soon to provide another truly good experience.

10/10 - 훌륭해요

Shadadrian

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Shadadrian, it's pleasing to see your top-rated review for the Biltmore Los Angeles. We sincerely appreciate your feedback and are delighted that you had an enjoyable experience. We hope to welcome you back in the future for another outstanding stay.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds in rooms with two beds were more of a full size, not queen
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Kristin, it's wonderful to hear you chose the Biltmore Los Angeles for your stay. We're glad you found value in your stay, though we apologize if the bed size was not what you were expecting. We always aim to provide accurate information and we appreciate your feedback. We hope to welcome you again in the future.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful historic property. Hotel dining options expensive and limited, and minor maintenance issues in the room, but overall a good experience and we would gladly stay again.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
John, thank you for sharing your enjoyable experience at the Biltmore Los Angeles. We're pleased to know that you appreciated our iconic property. We acknowledge your feedback regarding the dining options and subtle room upkeep issues. It serves as a valuable tool for improvement. Your eagerness to stay with us again is highly appreciated and we look forward to ensuring your next visit is more seamless and satisfying.

10/10 - 훌륭해요

Reecia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historical and amazing food and drinks!!!!!!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Reecia, thank you for sharing your wonderful experience at Biltmore Los Angeles. We're glad to hear you enjoyed our rich history and the culinary offerings. We look forward to serving you more of our amazing dishes and drinks in the future.

10/10 - 훌륭해요

kathryn 님, riverview

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
beautiful classic grand dame hotel
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Kathryn, thank you for choosing the Biltmore Los Angeles and for sharing your delight with our majestic charm. It is our joy to create an atmosphere of elegance and grandeur. We look forward to welcoming you back for another memorable stay.

4/10 - 별로예요

Rafael

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Mal servicio
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Rafael, lamentamos conocer tu impresión sobre el servicio. Nuestro objetivo siempre es brindar experiencias excepcionales a nuestros huéspedes y parece que no cumplimos con sus expectativas en esta ocasión. Sus comentarios han sido anotados y se utilizarán para implementar mejoras.

10/10 - 훌륭해요

Ashleigh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last time I visited LA, I told myself I would stay here. So glad I did! What a beautiful location. The decor is so incredible and the staff are very friendly. The rooms are a bit dated, but perfectly comfortable. Had a wonderful time!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Ashleigh, it brings us joy to know that you chose to stay at Biltmore Los Angeles and had a delightful experience. We're glad you found our location beautiful and felt our unique decor and warm team members added value to your stay. While you found our rooms to have a classic touch, we're happy to know they offered comfort. We would be thrilled to welcome you back again for another wonderful stay.

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태
We love the structure of this property,it’s a wonderful hotel,lot of history,it makes you feel in another era. Really good location,safe and walkable. Surrounded by lots of good restaurants and shopping stores,very convenient,near parks and airports.I will definitely stay there again.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Cindy, hearing about your experience at Biltmore Los Angeles truly brightens our day. Your words capture the distinctive, history-rich ambiance that our guests often enjoy. We're glad that our prime location proved ideal for dining, shopping, and exploring the city. We appreciate your desire to return and we're eagerly awaiting your next visit.

10/10 - 훌륭해요

RAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Raúl, gracias por tus comentarios. El equipo de Biltmore Los Angeles se complace en conocer su favorable experiencia. Nuestro objetivo es ofrecer nada menos que la excelencia. Esperamos darle la bienvenida nuevamente pronto.

10/10 - 훌륭해요

Jesus

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old classical hotel
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Jesus, it's always a pleasure to hear from our guests. Your kind words describing Biltmore Los Angeles as a classic establishment truly resonate with the essence of our hotel. We're thrilled to know that we were able to provide you with a memorable experience. We look forward to welcoming you back for another remarkable stay in the future.

10/10 - 훌륭해요

Susana

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Susana, thank you for sharing this lovely feedback. It's a pleasure to hear that you enjoyed your stay at Biltmore Los Angeles. We continually strive to provide a wonderful experience for our guests and your comments are a testament to those efforts. We eagerly await your return.

10/10 - 훌륭해요

Carlos

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Carlos, it's wonderful to see that you had an exceptional experience at Biltmore Los Angeles. We strive to create memorable stays. Your stellar rating is highly appreciated and we look forward to hosting you again soon.

10/10 - 훌륭해요

John

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed staying here. It was a beautiful property with a lot of history. Very clean, staff was excellent, and food was very good. Only downside was noise from traffic below, even though we were on the 9th floor. The pool and exercise facilities were very nice, but unfortunately the hot tub was out of service during our stay.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
John, we are thrilled to hear that you appreciated the historical aspect and cleanliness of the Biltmore Los Angeles. Your compliments about our team members and cuisine truly warm our hearts. We acknowledge your comment regarding the outside noise and the temporary unavailability of the hot tub - our team is constantly working on ways to enhance guest experience. We truly appreciate your feedback and look forward to welcoming you back in the future.

8/10 - 좋아요

Yaneli

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
El hotel es famoso, antiguo y bonito, la limpieza la realizan diario, solo el personal de recepción son poco amables.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Yaneli, Gracias por compartir su experiencia en Biltmore Los Angeles. Nos complace saber que apreció el encanto y la limpieza de nuestro hotel. No obstante, lamentamos que haya tenido una interacción menos que perfecta con nuestros miembros del equipo en recepción. Valoramos su retroalimentación y la usaremos para mejorar. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para una experiencia aún mejor.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
James, it's always delightful to see such positive feedback. We're thrilled to learn you found Biltmore Los Angeles to be a great place. Your satisfaction is all we seek. Looking forward to welcoming you back for another wonderful stay.

8/10 - 좋아요

Alain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Parking is so expensive and amenities not applicable e.g. slippers, water etc.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Alain, we appreciate your feedback. We understand that our parking costs came as a surprise to you and we apologize if certain amenities like water and slippers did not meet your expectations. Moving forward, we will take your comments into account as we constantly seek to improve our guests' experiences at Biltmore Los Angeles. Thank you for taking the time to share your thoughts.

10/10 - 훌륭해요

Nora 님, Glendale

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a beautiful hotel and the people that work here are very nice and friendly.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Nora, we appreciate your kind words about Biltmore Los Angeles. We're thrilled to hear our welcoming team members and the aesthetic of our hotel left a positive impression on you. Looking forward to welcoming you back soon.

6/10 - 괜찮아요

Kamden

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful history and architecture. Very cool and fascinating to see all of the areas of the building and learn the history. The room was nice, but our bathroom didn't have a lock. More basic amenities would've been nice considering the price. Staff was very friendly and nice. Breakfast was expensive, so I would recommend going elsewhere for food. It was overall pretty average, but I'd probably stay somewhere else next time. Especially for a long-term trip. There was also a $35 dollar a night fee for amenities, which is not mentioned on any booking site.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Kamden, thank you for appreciating the rich heritage of our hotel and the friendliness of our team members. We acknowledge your feedback regarding the bathroom and the amenities in the room. Additionally, we take note of your concern regarding our pricing. We are continuously working to add value for our guests, and your insights will definitely assist in this. Finally, we regret any misunderstanding regarding the nightly fee, we will address this with the appropriate channels to ensure transparency during the booking process. We'd be honored if you'd consider giving us another chance on your future trips to Los Angeles.

10/10 - 훌륭해요

Uriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the design of the hotel it was beautiful
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Uriel, it's wonderful to know that the unique architectural design of the Biltmore Los Angeles added to the enjoyment of your visit. We appreciate your positive feedback and eagerly anticipate your next stay with us.

10/10 - 훌륭해요

derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and made us feel very safe and comfortable!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Derek, it's wonderful to hear that you felt secure and at ease during your stay at Biltmore Los Angeles. Our team members strive to cultivate a welcoming atmosphere for all our guests. Thank you for acknowledging their efforts and we eagerly anticipate your next visit.

2/10 - 너무 별로예요

Naresh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No free parking. Difficult to stay with small kids especially with strollers. Staff also not cooperative
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Naresh, it's regrettable to hear that your experience didn't meet your expectations, particularly in terms of parking and suitability for children. We also take your feedback about our team members seriously and aim for our guests to find them helpful. We'll certainly take note of your comments and look into ways we can improve for future guests.

4/10 - 별로예요

Shalender

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
We appreciate the feedback, Shalender.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Connie Jordis 님, Strum

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for sharing your perfect rating with us, Connie!It's wonderful to see how much you appreciated your time at Biltmore Los Angeles! We want everyone to feel right at home at Biltmore Los Angeles. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Mercedes

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked our stay.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Mercedes, it's wonderful to learn that you enjoyed your stay at the Biltmore Los Angeles. We hope to welcome you back in the future!

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service, beautiful, extra clean, easy to walk around
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Jorge, it's a pleasure to know you appreciated the Biltmore Los Angeles, from our exemplary customer service to our pristine surroundings. We're delighted that our location made exploring effortless for you. Thank you for sharing, and we look forward to your return in the near future.

4/10 - 별로예요

Mario 님, Ontario

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rooms and staff no good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Mario, we regret to hear of your recent experience. We aim to provide a high standard of service and it's clear we fell short in this instance. We take feedback about our accommodations and team members very seriously and are always looking for ways to improve. Your comments will be useful to us in achieving this goal. We appreciate your review and hope to have the opportunity to better serve you in the future.