Dear Guest,Thank you for your rating! We hope to see you again in the near future.Best regards,The Sofitel LA team

Thank you for your review and for complimenting our staff. We hope to see you again in the near future.

Dear Heesung,Thank you for your rating! We hope to see you again in the near future.

Dear YEONKYOUNGWe do regret that your stay did not match your expectations. Please be sure that we shared this feedback with our management team in order to take action on it immediately. We do apologize about the inconvenience. Looking forward to an opportunity to better serve you in the future.Best regards,

Dear Junghyun, Thank you for your review! We are so happy to see that you were able to make the most of stay in Los Angeles! Looking forward to welcoming you again very soon, Best regards,

We do regret that your experience did not match your expectations. As your review has been completed anonymously, please contact us directly to provide us on more details regarding your stay so we can address and correct the problems internally. We do apologize again for the inconvenience. Best regards,

We're thrilled to hear about your positive experience during your stay with us! It's wonderful to know that Claudia provided you with such thoughtful service and made your stay special with a birthday card and treat tray.We're delighted that you plan to stay with us again. We can't wait to welcome you back and provide you with another exceptional experience!

We're so glad you had such a wonderful stay with us! It's fantastic to hear that our team members, from Jennifer at check-in to Adonis the bellman at check-out, made your experience exceptional.We look forward to welcoming you back for another memorable stay.

Thank you for sharing your feedback. We're glad you found us a good option in Beverly Hills.If you have any suggestions for improvement, please let us know. We look forward to welcoming you back!

Thank you for your kind words! We're delighted to hear you had a very pleasant stay with us. We look forward to welcoming you back in the future!

Thank you for your rating! We look forward to welcoming you back to our hotel.

Thank you for your great review. We are happy you found our location accommodating to shopping centers. We hope to have you back in the near future!

Salima,We're glad to hear that you found our staff to be very nice. We apologize for any inconvenience caused by the noise from the nearby preschool during the day. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future.Best Regards,The Sofitel LA Team

We're thrilled to hear that you love our hotel and that you enjoyed your stay, including our staff and spa amenities. We appreciate your loyalty and hope to have the opportunity to welcome you back soon. Best Regards,The Sofitel LA Team

¡Nos alegra mucho escuchar que todo estuvo perfecto! Si necesitas algo más, no dudes en hacérnoslo saber. ¡Esperamos darle la bienvenida nuevamente pronto!Atentamente,El equipo de Sofitel LA

We're deeply sorry to hear about the inconvenience you experienced with your room during the rain. Your comfort and safety are our top priorities, and we sincerely apologize for any discomfort caused. We're glad to hear that the issue was resolved promptly by moving you to another room. Your feedback is invaluable to us, and we'll take immediate steps to address the situation to prevent any recurrence in the future.Best Regards,The Sofitel LA Team

We apologize for any inconvenience, please contact us directly so we can discuss this issue further.Best Regards,The Sofitel LA Team

Nos alegra saber que apreciaste nuestra excelente ubicación y servicio. ¡Gracias por tus amables palabras! Esperamos tener el placer de recibirte nuevamente en el futuro.Atentamente,El equipo de Sofitel LA

We're sorry to learn that noise disrupted your ability to relax and nap during the day. Providing a peaceful environment for our guests is a top priority for us, and we regret any inconvenience caused. Had we known about the issue during your stay, we would have been more than happy to address it promptly. Our team is always available to assist with any concerns or requests to ensure our guests' comfort.Please feel free to reach out to us directly if you have any further feedback or if there's anything we can do to enhance your future stays with us. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more serene experience.

Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.

Thank you for taking the time to leave us a review. We look forward to having you back in the hotel in the near future!

Thank you for taking the time to leave us a review. We look forward to having you back in the hotel in the near future!

Thank you for your great rating, we hope to have you back soon!

Thank you for your rating! We look forward to welcoming you back to our hotel.

Bonjour Leo,Thank you for your feedback. We're glad to hear Marta and Edgar made your stay memorable. We apologize for the noise, rough towels, and elevator issues you encountered. Your comments are noted, and we'll strive to improve. We hope to welcome you back for a better experience in the future.

We apologize for the inconvenience caused by the broken elevators during your stay. We take such matters seriously and will address them promptly. Please rest assured that we are committed to providing a pleasant and comfortable experience for all our guests. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.

Bonjour Maria,Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.

Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.

Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.

We're delighted to hear that you had a wonderful stay with us. However, we apologize for the inconvenience regarding the inability to charge devices. Your feedback is valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an even better experience next time.

Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.

Thank you for your great rating, we hope to have you back soon!

We're thrilled to hear that you had an excellent stay with us and appreciated the room upgrade! Providing exceptional service is our priority, and we're delighted that every staff member went above and beyond to make your experience memorable. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!Warm regards,

Bonjour Linda,We're delighted to hear that you found each staff member to be polite, courteous, and helpful during your stay. Providing exceptional service is our priority, and we're thrilled that our team made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back soon!

Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

We're delighted to hear that you found us organized and welcoming! Thank you for your positive feedback. We look forward to hosting you again in the future for another enjoyable experience!

Thank you for being a loyal guest! We're thrilled to hear that you felt safe during your stay and had positive interactions with our valet parking team, especially Willie. It's wonderful to know that you enjoyed the restaurant, and we appreciate your compliments about our dedicated staff. We look forward to welcoming you back for another exceptional stay. Your recommendation means a lot to us!

Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

We're delighted to hear that our staff's helpfulness contributed to a pleasant stay for you! Thank you for your kind words. We can't wait to welcome you back for another enjoyable experience in the future!

Thank you for taking the time to leave us a rating. We'd love to hear more about your experience, please contact our hotel directly to speak to someone directly.

Thank you for taking the time to share your feedback. We appreciate your positive comments about our lobby and friendly staff. We apologize for any inconvenience you experienced in your room, and we take your concerns seriously. Your feedback about the missing amenities and the room upgrade discrepancy is valuable, and we will address these issues to enhance the overall guest experience. If there's anything specific you'd like us to investigate, please feel free to reach out directly. We hope to have the opportunity to improve upon these aspects and welcome you back for a more satisfying stay in the future.

Thank you for your kind words! We're delighted to hear that your stay was amazing. We look forward to welcoming you back for more exceptional experiences in the future!

Thank you for your feedback! We appreciate your compliments on our hotel. We'll certainly take note of your comments about the room, and we're committed to ongoing improvements. We hope to welcome you back for an even better experience in the future!

Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!