책상, 다리미/다리미판, 무료 WiFi, 침대 시트

트래블로지 바이 윈덤 LAX 여행 후기

2 out of 5
트래블로지 바이 윈덤 LAX
1804 E Sycamore Ave, El Segundo, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1792개 이용 후기 중 664개" "
평점 8 - 좋아요. 1792개 이용 후기 중 527개" "
평점 6 - 괜찮아요. 1792개 이용 후기 중 237개" "
평점 4 - 별로예요. 1792개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 1792개 이용 후기 중 194개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

INHYEOK

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 18일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Jongkwon

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Jongkwon, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

yong suk

2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 15일
Hi Yong,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

HAE KYUNG

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항근처에 있어서 자주 이용하는 곳입니다. 아침식사가 좋았었는데 코로나 이후로 없어져서 아쉽습니다.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 21일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Gyuwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New and new facilities.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 14일
Dear Guest, Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Yoonjeong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
better than expected
It was a better stay than expected. Most of all, the shuttle service was great! The drivers were so nice and gentle when going from the LAX to the hotel and from the hotel to LAX. The room condition was moderately good. There was nothing particularly uncomfortable about it. P.s. Please refund the $100 deposit asap :-) Thank you!
2023년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 27일
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It's wonderful to hear that you found the room clean and that our staff was able to provide you with exceptional service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

10/10 - 훌륭해요

Ingee

2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 15일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 - 훌륭해요

Jun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 27일
Dear Jun, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Customer Care Team Travelodge LAX

8/10 - 좋아요

marc

좋아요: 청결 상태, 직원 및 서비스
It was under construction.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Kerstin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was clean, the front desk was helpful and accommodating, and the airport shuttle was well organized and prompt. Definitely worth the stay if you want to be close to LAX the night before a flight. The area was somewhat noisy and part of the hotel was under construction. The rooms weren’t in perfect condition (some of the tiles in my bathroom were wobbly). Overall it was worth the price for one night.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Kerstin, thank you for choosing to stay with us and for taking the time to share your feedback! We're delighted to hear that you found our room clean, our front desk staff helpful, and our airport shuttle service well-organized and prompt. We apologize for any inconvenience caused by the noise and ongoing construction, as well as the condition of the tiles in your bathroom. Your comments will be shared with our team to handle these issues and ensure that we continue to improve our services and facilities. We're glad to hear that overall, your stay was worth the price for one night, and we hope to have the opportunity to welcome you back in the future for an even better experience!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Patricia

좋아요: 청결 상태
별로예요: 직원 및 서비스
Rooms were clean. Staff were not helpful and shuttle service is not very good waited over 1.5 hrs. Definitely don't recommend for airport stay spend the extra money and go to Hilton or other hotel airport. Even Motel 6 shuttle passed twice before this one came.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Patricia, we're truly sorry to hear about the inconvenience you experienced with our shuttle service and the lack of helpfulness from our staff during your stay. Providing prompt and reliable service, as well as helpful and attentive staff, are priorities for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to handle the issues you encountered to ensure a better experience for our guests in the future. We understand your frustration, and we appreciate your candidness. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

XIN QIAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near airport and convenient
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Xin, we're glad to hear that our hotel's proximity to the airport and convenience meet your needs! Providing a convenient location for our guests, especially travelers, is one of our top priorities. If there's anything else we can do to make your stay even more comfortable or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The motel was undergoing a remodel.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Richard, we appreciate your understanding regarding the remodeling process at our motel. While we strive to minimize disruptions during renovations, we understand that they can impact our guests' experiences. Your patience and understanding are valued as we work to improve our facilities for future guests. If there's anything else we can do to accommodate you during your stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and look forward to providing you with an enhanced experience once the remodel is complete. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

K

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
空港からシャトルを出してくれるホテルだが、シャトルが出せない場合、LAXit(タクシー乗り場)から、ホテル指定のタクシーを使えば無料で送迎してくれます。 最初は、その指定の会社のタクシーが見つからなくて、ホテルに問い合わせたら、「それなら迎えにいくから待ってて」と言われました。結局、しばらくしたら、その会社のタクシーが来たので、無事に辿り着けました。 ホテルは、静かでいい環境です。フロント横に、飲み物やスナックも売っており、清潔感も十分です。 お風呂の使い方がイマイチ分かりずらいです。タップの上の突起を引っ張るとシャワーになります。
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear guest, we're glad to hear that you had a positive experience overall during your stay with us and that our shuttle service was able to assist you in reaching the hotel comfortably. Thank you for your kind words about our quiet environment, cleanliness, and availability of drinks and snacks. We appreciate your feedback regarding the bathroom and will take steps to ensure clearer instructions are provided for our guests. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and nice
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear Alvin, thank you for your kind words! We're delighted to hear that you found our hotel to be clean and nice. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Roberto

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 30일
Dear Roberto, we apologize for any inconvenience caused by the ongoing construction. We understand that it can disrupt your stay, and we appreciate your patience and understanding during this time. Our team is working diligently to minimize any disruptions and ensure that our guests still have a comfortable experience. If there's anything specific we can do to accommodate you during your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back once the construction is complete, and we appreciate your understanding. Thank you for choosing to stay with us.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Alita

가족 여행
좋아요: 편의 시설/서비스
Very clean very comfortable beds
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear Alita, we're thrilled to hear that you found our hotel to be exceptionally clean and that you enjoyed the comfort of our beds! Providing a clean and comfortable environment is essential to us, and we're delighted that we could exceed your expectations in both regards. Thank you for your kind words, and we look forward to welcoming you back for another restful stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Vera Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel didn't have a shuttle on the day we arrived, but the hotel paid for our taxi ride, so that was okay. The room was nice and clean. We were placed in their building across the street from the office, this made our stay quiet. The shuttle quickly got us back to the airport.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 26일
Dear Vera, we're glad to hear that despite the initial inconvenience with the shuttle, you found your stay satisfactory overall. Thank you for appreciating our efforts to accommodate you with a taxi ride and for recognizing the cleanliness of the room. It's great to know that being placed in the building across the street provided a quieter experience for you. We're also pleased that the shuttle service worked well for your return trip to the airport. Should your travels bring you back to the area, we'd be delighted to welcome you again for another pleasant stay.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Vera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice, clean and spacious. Our room was right in front of the area where the shuttle picks up in the morning. We were woken up every hour starting at 5 am.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 26일
Dear Vera, we appreciate you sharing your experience with us, and we're pleased to hear that you found the room nice, clean, and spacious. However, we apologize for the disturbance caused by the shuttle pickup noise. Your feedback is important to us, and we'll take steps to handle this issue to ensure a more restful stay for our guests in the future. If you decide to stay with us again, please let us know your preferences, and we'll do our best to accommodate you in a quieter location. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful experience.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

John D

좋아요: 직원 및 서비스, 편의 시설/서비스
Quiet luttle hotwl close to LAX and alot of other things
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 24일
Dear John, we're delighted to hear that you enjoyed your stay at our quiet hotel conveniently located near LAX and other attractions! Providing our guests with a peaceful and convenient experience is important to us, and we're pleased that our location meets your needs. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Clifford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location near airport. Many dining options nearby.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 24일
Dear Clifford, we're thrilled to hear that you enjoyed our hotel's convenient location near the airport and the abundance of dining options nearby! Providing our guests with easy access to transportation and nearby amenities is a top priority for us, and we're glad you found it convenient during your stay. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Tammy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
After a 13 hour flight from Barcelona there was no shuttle service offered. We had to pay an extra 20.50 for taxi. I booked this property because it was described being renovated a free shuttle to the hotel. I’m very disappointed.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Tammy, we apologize for the inconvenience you experienced upon arrival. Your feedback is valuable to us, and we regret that our shuttle service was not available as expected. Please rest assured that we will share this issue with our team to ensure that our guests are provided with accurate information and timely assistance. We understand your disappointment and hope that you will give us another opportunity to exceed your expectations in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Arielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
:)
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Arielle, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Bryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Thank you
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Bryan, we're thrilled to hear that you had a great stay with us! Thank you for choosing our hotel, and we appreciate your positive feedback. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience. Safe travels, and see you next time!Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very nice, convenient location & nice rooms AC unit in room 112 very noising, needs to be fixed
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Douglas, thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful and that you enjoyed the convenient location and the quality of our rooms. However, we apologize for any inconvenience caused by the noisy AC unit in room 112. Our maintenance team will be promptly notified to handle this issue and ensure that it is resolved as soon as possible. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Trisha Mae

2024년 4월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Trisha, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Vanessa

좋아요: 청결 상태
별로예요: 직원 및 서비스
Hotel should warn others about the reconstruction that is happening from 8am to 6pm.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Vanessa, we apologize for any inconvenience caused by the ongoing reconstruction during your stay. Your feedback is valuable to us, and we will consider it to ensure that future guests are adequately informed about any potential disruptions. We aim to provide a comfortable and enjoyable experience for all our guests, and we regret if this was not fully met during your visit. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Hugh

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to LAX and nearby dining etc. Refurbished rooms but driveway etc tatty. Reception staff didn't seemed interested.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 19일
Dear Hugh, we're pleased to hear that you found our hotel conveniently located near LAX and appreciated the nearby dining options. Additionally, we're glad that you liked our refurbished rooms. However, we apologize for any inconvenience caused by the condition of our driveway and the lack of engagement from our reception staff. Providing excellent service and maintaining our facilities are priorities for us, and we regret that we fell short of your expectations in these areas. Your feedback is important to us, and we will review these concerns with our team to ensure improvements are made. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Oleg

좋아요: 청결 상태, 직원 및 서비스
Everything as expected for $140
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 18일
Dear Oleg, we're delighted to hear that your stay met your expectations! Providing a comfortable experience at a fair price is our goal, and we're glad we could deliver on that for you. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Sarah

2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 편의 시설/서비스
This property was fine but very noisy. It made it very difficult to get a good sleep.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 18일
Dear Sarah, thank you for choosing to stay with us, and we appreciate your feedback. We're sorry to hear that noise disrupted your sleep during your stay. Ensuring our guests have a comfortable and restful experience is a top priority for us. We'll look into ways to minimize noise disturbance in the future, whether through improved insulation or other means. We hope you'll consider giving us another opportunity to provide you with a more peaceful stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel currently being renovated but comfortable
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Shawn, thank you for your feedback! We're thrilled to hear that you found our hotel comfortable despite the ongoing renovations. We appreciate your patience and understanding during this time, and we're glad that you were still able to enjoy your stay with us. Our team is working hard to improve our facilities, and we hope to welcome you back in the future to experience our fully renovated hotel. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Rui

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel staff are very nice and polite. The property is undergoing a renovation. They are modern, clean and comfortable. The property, being close to the airport, is busy and noisy. The room we stayed at was on the lower level, even though I asked for second floor. It was an honest mistake by the front staff and no harm done, although you can certainly hear the people in the room above walk around and make noise. All in all, clean, comfortable, and more than enough for a couple nights stay for the price.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Rui, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be polite and accommodating, and we appreciate your understanding regarding the room assignment oversight. We apologize for any inconvenience caused by the noise from neighboring guests and the ongoing renovations. Your comments will be shared with our team as we continuously strive to improve our guest experience. We're pleased to hear that you found your room to be clean, comfortable, and a good value for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff nice and friendly. Helpful. Great fit for a stop over. Good decent rooms Very happy with the hotel.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Leanne, we're thrilled to hear that you had such a positive experience during your stopover with us! Providing friendly and helpful service to our guests is our priority, and we're delighted that you found our staff nice, friendly, and accommodating. It's wonderful to know that you were satisfied with your room and overall experience at our hotel. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Robert

First they take $100 deposit and its not a good place to stay And to pay an extra $20 for parking not cool
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Robert, we apologize for any inconvenience caused by the deposit and parking fee. We understand your concerns and appreciate your feedback. We'll take your comments into consideration as we continuously strive to improve our services and offerings. If there's anything else we can assist you with, please don't hesitate to let us know. We value your business and hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Josephine 님, Las Vegas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to the airport.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Josephine, we're thrilled to hear that our convenient location near the airport made your stay more enjoyable. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should your travels bring you back to the area, we'd love to welcome you for another comfortable stay. Thank you for choosing us!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Susan M

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The door sill was 2 inches below the door. The building was under renovations and very noisy.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Susan, we apologize for any inconvenience caused by the door sill and the noise from ongoing renovations during your stay. Your comfort is important to us, and we regret that we fell short of providing a peaceful environment. Please know that we take your feedback seriously and are tackliing these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Janet

좋아요: 편의 시설/서비스
It was a great stay. Loved the shuttle. So convenient.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Janet, we're thrilled to hear that you had a great stay and that you found our shuttle service to be convenient. Providing hassle-free transportation options is one of our priorities, and we're delighted that it enhanced your experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Seth

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I booked the property on Expedia and went to the designated shuttle pickup location. It was already around 10 pm, and I had children in tow, so catching an Uber over wasn't an option. I called two different phone numbers approximately 4-6 times each, without any answer. Eventually I called central reservations, and they put me on hold, where eventually they disconnected the call after waiting 20 minutes on hold attempting to get ahold of the hotel. By midnight I had watched every other hotel shuttle come and go several times, and was through waiting, (flight boarded early in the am the following morning), and I waited out a completely miserable night in the airport. Sometime in the middle of the night, I received an email saying that I had missed the shuttle and it was my fault. Still haven't received any refund, but I will definitely be challenging this with my credit card.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Seth, we deeply regret the inconvenience you experienced during your recent stay. It is distressing to hear about the challenges you encountered with our shuttle service and the lack of responsiveness from our staff. This falls far below the standard of service we strive to uphold. We sincerely apologize for the frustration and discomfort this caused, especially with children in tow. Rest assured, we are thoroughly investigating the communication breakdown and handling it with our team to prevent such incidents in the future. Additionally, we understand the importance of timely refunds and will expedite the process for you. We value your feedback and the opportunity to make amends. Should you reconsider, we would love the chance to restore your faith in our property with a complimentary stay and a personalized service to ensure a seamless experience.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Kevin

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Michele

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

Lawrence

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just ok
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 12일
Dear Lawrence, we're sorry to hear that your experience was just okay. Our goal is always to provide excellent service and accommodations, so we'd appreciate any feedback you might have on how we can improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific you'd like to share with us, please feel free to reach out.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Milissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 12일
Dear Milissa, we're pleased to hear that you had a good stay with us. Your satisfaction is our top priority, and we're glad we could provide you with a positive experience. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back again in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Silvina Fabiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Súper recomendable
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 10일
Dear Silvina, we're thrilled to hear that you had a great experience with us! Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back in the future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

mary 님, langley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the hotel experience
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Mary, we're delighted to hear that you loved your hotel experience! Providing exceptional service and ensuring our guests have a wonderful stay is our top priority, and we're thrilled that we succeeded in making your experience memorable. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

christophe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place for our 2nd stay,,,
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Christophe, thank you for your kind words! We're thrilled that you chose to stay with us again for your second visit. It's wonderful to hear that you found our place lovely, and we're grateful for your continued support. We hope to continue exceeding your expectations and providing you with memorable experiences during your future stays with us. Thank you for your loyalty, and we look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Celeste Aida

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The people working in reception did not do a good job. There was not shuttle from the airport, we called and they told us to take a taxi the they were going to pay. But they were not kind to the taxi driver. At the end I had to pay anyways because the driver was mad. Apart from that it is a good hotel to stay if you need to be close to the airport. The next day the shuttle was available and it was very easy to get to the airport. So overral the problem was with the reception.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear Celeste, we apologize for the inconvenience you experienced with our reception team and the shuttle service. Your feedback is important to us, and we will review this issue with our staff to ensure better communication and service in the future. We're glad to hear that you found the hotel convenient for its proximity to the airport and that the shuttle service was available the next day. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was comfortable for a quick overnight on a layover.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 4일
Dear Michelle, thank you for sharing your experience with us! We're delighted to hear that our property provided you with a comfortable and convenient stay during your layover. Our team works hard to ensure that all our guests have a pleasant experience, even if it's just for a quick overnight stay. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Dominique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Property under construction however was clean.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Dominique, thank you for choosing to stay with us during our renovation period. We understand that construction can sometimes be inconvenient, but we're pleased to hear that you found the property clean despite the ongoing work. Our team is working diligently to improve our facilities, and we appreciate your patience and understanding during this time. We hope that you'll consider visiting us again once our renovations are complete to experience our upgraded amenities and enhanced guest experience.Best Regards, Customer Care TeamTravelodge LAX