스탠다드룸, 킹사이즈침대 1개 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

트래블로지 바이 윈덤 휘티어 여행 후기

2 out of 5
트래블로지 바이 윈덤 휘티어
11530 Whittier Blvd, Whittier, CA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 95개 이용 후기 중 34개" "
평점 8 - 좋아요. 95개 이용 후기 중 16개" "
평점 6 - 괜찮아요. 95개 이용 후기 중 15개" "
평점 4 - 별로예요. 95개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 95개 이용 후기 중 15개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Marla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting! Was given a room where someone was murdered! Blood stains all over the wall and a huge circle of stained blood on the bed! When asked to be moved the owner had the audacity to get upset I asked. I showed him pictures and told him “you sleep there”. Completely rude and unwelcoming
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 17일
Hi Marla,We deeply apologize for the distressing experience you encountered during your stay. The cleanliness and safety of our accommodations are of paramount importance to us, and we take reports of this nature very seriously. Rest assured, we are conducting a thorough investigation into the matter to address any potential lapses in our protocols. Your feedback is invaluable, and we are committed to ensuring that all our guests enjoy a comfortable and pleasant stay with us.

6/10 - 괜찮아요

Nicolas

연인과의 여행
The towels are so rough and very old. The toiletries are quite less average standard. Parking was a challenge.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 16일
Hi Nicolas,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the towels, we continuously strive to maintain high standards, and we will address this concern with our housekeeping team to ensure all linens meet our guests' expectations. As for the toiletries, we regularly review and update our offerings to enhance guest satisfaction, and we will take your comments into consideration for future improvements. Regarding parking, we understand it can be challenging at times, especially during peak hours, and we are exploring potential solutions to alleviate this issue for our guests.

4/10 - 별로예요

Ozan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 17일
Hi Ozan,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 - 훌륭해요

Fortino

2024년 4월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 16일
Hi Fortino,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

Patrick

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
6 police cars at the entrance due to some issue. Waited for 45 minutes outside. Location was unsafe.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Patrick, We regret any inconvenience caused during your recent stay. The safety and security of our guests are of utmost importance to us, and we are working closely with the local authorities to address any concerns. Your feedback is valued as it helps us improve our services for all future guests. Thank you for bringing this matter to our attention.

4/10 - 별로예요

Ancizar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s dirty
2024년 4월에 6박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Ancizar, We appreciate your feedback and apologize for any inconvenience caused. Your comments have been noted for our improvement. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Mae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 9일
Hi Mae,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 - 너무 별로예요

Jessica

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had a strong smell of cleaning chemicals, which was quite off-putting. Additionally, the blankets provided were raggedy and the towels were dirty and dingy. Overall, it was not a pleasant stay due to these issues.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 9일
Hi Jessica,We appreciate your feedback and apologize for any inconvenience caused during your stay. Rest assured, we take cleanliness and comfort seriously, and your concerns will be addressed with our housekeeping team to ensure such issues are rectified promptly. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we will strive to meet those expectations in the future. Thank you for bringing these matters to our attention.

8/10 - 좋아요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed to attend a Dodger game. Location not far from stadium, clean room and friendly Asian administration. Close to freeways.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 7일
Hi Raul,We're thrilled to hear that our hotel's convenient location made attending the Dodger game a breeze for you. Our commitment to cleanliness ensures that every guest enjoys a comfortable stay, and it's great to know that you found your room to be clean. We take pride in our diverse team, and we're glad to hear that our management team provided friendly service throughout your stay. Being situated close to freeways adds another layer of convenience for our guests, making transportation hassle-free.

6/10 - 괜찮아요

Jordan

별로예요: 직원 및 서비스
Need to be attentive for the daily cleaning and more channels and better bed sheets
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Jordan, We appreciate your feedback regarding daily cleaning and amenities. Guest input helps us improve our services continuously. For a wider range of channels and bedding preferences, kindly reach out to our management team directly for future stays.

8/10 - 좋아요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Pedro,We are thrilled to hear that you had a pleasant stay with us! We look forward to welcoming you back soon for another enjoyable experience.

4/10 - 별로예요

Mark

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 1일
Hi Mark,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 - 훌륭해요

Kelianne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Accommodating, quiet, conveniently located
2024년 3월에 6박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Kelianne,We appreciate your positive feedback on our convenient location and quiet atmosphere. Thank you for highlighting our accommodating team. Your satisfaction is our priority, and we're thrilled to hear you enjoyed your stay with us.

8/10 - 좋아요

Luis 님, Lynwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, I spent three nights and only one person failed to clean the room, the television didn't work and they didn't repair it.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 27일
Hi Luis,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Our team strives to maintain a high standard of cleanliness, and we regret that there was a lapse in service with regard to your room not being cleaned on one occasion. Regarding the issue with the television, we apologize for any inconvenience this may have caused and assure you that we are actively working to address and resolve any technical issues to enhance the overall guest experience. Your comments have been noted, and we will use them to further improve our services for future guests.

6/10 - 괜찮아요

Chris

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very small parking lot. Cars are parked wherever there's space. Loud and noisy from the facility being on the street. Poor maid service.
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 24일
Hi Chris,We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay. While our parking lot size is limited, we strive to accommodate all guests to the best of our ability. Regarding noise disturbances, being located on a bustling street can indeed lead to occasional disruptions, and we apologize if this impacted your comfort. We'll address your concerns regarding maid service internally to ensure our standards are consistently met. Thank you for bringing these issues to our attention, as we're committed to continuously improving our guests' experience.

8/10 - 좋아요

José Enrique Rafael Vera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 16일
Hi Jose,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Marybel

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Home was not very clean it was Dusty and rappers were still left from previous guess. Bathtub and sink Had hair from previous guests Spiders and small insects we're crawling in the bathroom. The phone in the room was not connected so could not contact front desk show the front desk manager there was no cord connected to the phone and needed phone in the room to be connected in case of an emergency manager never returned with the cord did not have a phone in the room. No closet or coffee maker in the room very basic refrigerator was not very clean.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 16일
Hi Marybel,We sincerely apologize for any inconvenience caused during your stay. We take cleanliness very seriously and strive to maintain the highest standards in our rooms. Our housekeeping team has been notified to ensure thorough inspections and cleaning procedures are followed diligently. Additionally, we'll address the issue with the phone in the room to ensure all communication channels are operational for our guests' safety and convenience. While we regret that your experience fell short of expectations, we appreciate your feedback as it helps us improve our services.

10/10 - 훌륭해요

Stefanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful for my stay. I felt safe, it was quiet and convenient. I definitely recommend it
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 6일
Hi Stefanie,We're thrilled to hear that you found our staff to be friendly and helpful during your stay. Ensuring our guests feel safe and comfortable is always a top priority for us, and we're pleased to hear that you enjoyed a peaceful and convenient experience. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

Lynn

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unsafe to travel alone. Left after first night. Noisy. Had to keep TV on.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 5일
Hi Lynn,We're truly sorry to hear about your experience at our hotel. However, safety is our utmost priority, and we take all necessary measures to ensure the well-being of our guests. Our location is regularly monitored and our premises are equipped with security measures to provide a secure environment. Regarding noise disturbances, we apologize for any inconvenience caused and encourage guests to notify our staff immediately so we can address the issue promptly. Rest assured, we continuously strive to improve our guests' experiences and appreciate your feedback.

4/10 - 별로예요

Lizette

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the hot tub in the room. The size is huge vompared to other in room tubs BUT it was kinda dirty my hubby spent about an hr to clean it so we could use it. Even the shower was dirty. It had lots of dust and the mattress was stained on the sofa bed and the sofa bed pillows. It wasnt dirty like this the 1st time we stayed. Probably wont be staying again.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Lizette,We appreciate your feedback and apologize for the disappointment you encountered. Your comments will be brought to the attention of our housekeeping team for further review. We strive to provide a comfortable and clean environment for our guests and regret if we fell short on this occasion. Your concerns will be addressed to ensure a better experience for future guests.

8/10 - 좋아요

Yasmin

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 20일
Hi Yasmin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 - 별로예요

Celia

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
A lot of all night noise from the traffic on Whittier Blvd. Plus there was a man under the influence of drugs out in the parking lot slamming his car, trunk, hotel doors! it went on for hours from 10:00pm - 3:00am. If not longer, he was walking around his car slamming the doors and making as much noise as he could possibly make. I was exhausted, never again will we stay there. The room was not as clean as we liked, the floors where dirty.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 13일
Hi Celia,We sincerely apologize for the disturbance caused by the external noise and the disruptive behavior of the individual in the parking lot. We understand the inconvenience this may have caused to your stay. Our team works diligently to mitigate any disturbances, however, we regret that we were unable to address this situation to your satisfaction. Regarding cleanliness, we assure you that cleanliness is a top priority, and we will address your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your feedback and hope you reconsider staying with us in the future.

10/10 - 훌륭해요

Linda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent property for the price. Remodeled rooms. Only complaint would be parking, spots are too tight and sometimes theres ppl who sleep in their cars and take up space in the parking lot or block in spaces near the stairs.
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 7일
Hi Linda,We're glad to hear you found our property to be decent, especially considering our efforts in renovating our rooms. Regarding the parking situation, we apologize for any inconvenience caused by tight spots and unauthorized usage of the parking lot. Rest assured, we continuously strive to monitor and enforce parking regulations to ensure all guests have access to suitable parking spaces. Your feedback is invaluable in helping us maintain the quality of our amenities, and we appreciate your understanding in this matter.

6/10 - 괜찮아요

Rusty

Room was cool. Parking not so good.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 30일
Hi Rusty,We appreciate your feedback and are pleased to hear that you found your room satisfactory. It's our goal to ensure our guests have a comfortable stay. Regarding the parking situation, we understand it may not have met your expectations, and we apologize for any inconvenience. We continuously strive to improve our services and facilities, and your input is valuable in this process. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable experience in the future.

10/10 - 훌륭해요

Ulises

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was around the area for a day trip and it was a great place to relax without any worry about safety or cleanliness.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 29일
Hi Ulises,We are delighted to hear that you found our hotel to be a great place to relax during your day trip. Ensuring the safety and cleanliness of our premises is a top priority for us, and we appreciate your recognition of our efforts in maintaining these standards. Our dedicated team works tirelessly to create a secure and hygienic environment, allowing our guests to unwind and enjoy their time with peace of mind. We hope to welcome you back for another relaxing experience in the future.

4/10 - 별로예요

Omar

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in a very unsafe environment. 5 am knocks on our room window. Hotel is ok as far as appearance but the area it is in I would not stay here again.
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 23일
Hi Omar,We appreciate your feedback and are genuinely concerned to learn about your experience. The safety and well-being of our guests are of utmost importance to us, and we take all incidents seriously. We want to assure you that we continuously work with local authorities to address security concerns in the vicinity. While we regret any inconvenience you may have faced, we'd like to highlight that our hotel itself maintains a safe and secure environment for our guests. We understand the importance of feeling comfortable during your stay, and we are committed to taking appropriate measures to enhance the overall experience for all our guests.

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Rosa,We are delighted to hear about your wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The clerk was very polite and helpful. My only complain is the road noise being a bit loud due to it being right next to a major street. Also location is very good because it is close to several stores, restaurants, pharmacy, and uptown Whittier for entertainment.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Victor,Thank you for taking the time to share your feedback with us. We're delighted to hear that our staff provided excellent service during your stay. We apologize for any inconvenience caused by the road noise. We understand that our location close to various amenities is a plus. We hope to welcome you back in the future for another enjoyable stay.

4/10 - 별로예요

Deborah

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 3일
Hi Deborah,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 - 훌륭해요

Ema

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 9일
Hi Ema,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 - 별로예요

ARACELI

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no dryer and towels were not clean white and no closet or coffee pot or cups for coffee the bathroom was small
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 28일
Hi Araceli,We appreciate your feedback and regret any inconvenience you may have experienced during your stay. Our team strives to maintain high standards of cleanliness, and we apologize if the towels did not meet your expectations. We would like to assure you that we take such matters seriously and will address them promptly. While we understand your concerns about the amenities, we continuously work to enhance our guests' experiences, and your insights will certainly contribute to that process. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Antonia

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 30일
Hi Antonia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Ramiro

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was fast, staff was friendly, the first impression I got after checking in was the 10 cop cars that rushed through Whittier Boulevard, there wasn’t enough parking in front so we had to park in the back parking lot across the alley, the Hotel sits in a neighborhood, that was odd, lastly they only provided 3 towels, all in all it was ok, for the price and just for a nights sleep can’t beat it
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 19일
Hi Ramiro,We appreciate your positive comments regarding our efficient check-in process and friendly staff. Our team strives to provide a welcoming environment for all guests. Regarding the external factors like the police presence and parking challenges, we understand that these situations can be unexpected and beyond our control. We apologize for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continue to improve our services. We hope to welcome you back for another comfortable stay in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk was friendly and room was very clean
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 11일
Hi James,We appreciate your positive feedback regarding our friendly front desk staff and the cleanliness of your room. It's always our priority to ensure a warm and welcoming experience for our guests, and we're delighted to hear that you found our team accommodating. Our housekeeping team works diligently to maintain a high standard of cleanliness throughout the hotel, and it's rewarding to know their efforts have been noticed. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was underwhelmed with my stay. My main issue was the cleanliness of the room. I got out of the shower and the towel I used had a lot of hair from a previous guest… stay away if possible.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 11일
Hello,We sincerely appreciate you taking the time to share your feedback regarding your recent stay at our hotel. We regret to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused by the cleanliness concerns you encountered. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we will address this issue internally to ensure it is promptly resolved. Your insights are valuable to us, and we will use them to enhance our services. We hope you might consider giving us another opportunity to better serve you in the future.

6/10 - 괜찮아요

Roxanne

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 16일
Hi Roxanne,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Margaret 님, LAGUNA HILLS

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was dirty. There was a toothbrush left on the a/c unit.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Margaret, We apologize for any inconvenience caused by the cleanliness of the room. If you contacted our housekeeping team during your stay, they would have been happy to address the issue immediately. We appreciate your feedback and will use it to improve our services.

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 23일
Hi Joseph,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 - 훌륭해요

Salvador

2023년 11월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 15일
Hi Salvador,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Julio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place clean rooms closed to restaurants
2023년 11월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 8일
Hi Julio,We appreciate your positive feedback regarding your recent stay at our hotel. We take pride in maintaining a high standard of cleanliness to ensure a comfortable experience for our guests. Our convenient location near restaurants is designed to provide you with easy access to dining options. We're delighted that you found our property to be a great place to stay, and we look forward to welcoming you back in the future for another enjoyable visit.

8/10 - 좋아요

Rondy-Ashton

2023년 11월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 25일
Hi Rondy-Ashton,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Adalid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 31일
Hi Adalid,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Oscar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 31일
Hi Oscar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 - 좋아요

Maria

좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 28일
Hi Maria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

Mauricio

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The towels had blood dark marks
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 24일
Hi Mauricio,We apologize for any inconvenience you experienced during your stay, but we take the cleanliness and hygiene of our hotel rooms very seriously. Our housekeeping team ensures that all linens, including towels, are thoroughly cleaned and inspected. It's possible that the marks you noticed were stains from previous guests' use, and we sincerely regret that they were not caught before your arrival. We appreciate your feedback and will use it to further improve our quality control processes. Your comfort and satisfaction are important to us, and we hope you'll consider staying with us again in the future.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful staff
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 20일
Hi Jennifer,We greatly appreciate your positive feedback regarding our hotel's staff. At our establishment, we take great pride in our commitment to delivering exceptional customer service, and it's heartening to hear that our team's efforts have not gone unnoticed. We'll continue to maintain the high standards of service you experienced and hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing our hotel for your accommodation needs.

10/10 - 훌륭해요

Marissa 님, temple city

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was surprisingly really nice and the tub was clean!
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 17일
Hi Marissa,We're delighted to hear that you had a positive experience during your stay at our hotel. Our team takes great pride in maintaining the quality and cleanliness of our rooms, and it's rewarding to know that you found the room nice and the tub clean. We recently completed a renovation and a change of management. We strive to provide a comfortable and enjoyable environment for all our guests, and your feedback is greatly appreciated. Should you choose to stay with us again in the future, we'll do our best to ensure your stay is just as pleasant.

4/10 - 별로예요

Alisa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
was very dirty my brand new socks turned black just for walking on the floor and even with the do not disturb sign they came into the hotel and was very loud by the road and the beds were very uncomfortable. would be a great hotel if it weren’t for location and cleanliness.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 17일
Hi Alisa,We sincerely appreciate your feedback and apologize for any inconveniences you experienced during your stay. Cleanliness is of utmost importance to us, and we will immediately address the issue you raised regarding the condition of your room. We strive to provide a comfortable and peaceful environment for our guests, and we apologize for any noise disturbances you encountered. We value your insights and will work diligently to make improvements on future renovations since we recently completed one. Thank you for your valuable comments.

10/10 - 훌륭해요

Arlette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great!
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 21일
Hi Arlette,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience at our hotel. Our team works tirelessly to ensure a positive and enjoyable stay for all our guests, and it's gratifying to know that our efforts are reflected in your review. We appreciate your kind words and look forward to welcoming you back on your future visits.

4/10 - 별로예요

Marta

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most rooms appear to be residential, not overnight. No parking except in lot behind the hotel that was very sketchy and unsafe.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 12일
Hi Marta,We appreciate your feedback and apologize if the hotel did not meet your expectations. Our property offers a range of room types to cater to both overnight guests and those looking for extended stays, and we strive to make all our guests feel at home. Regarding parking, we understand your concerns, but we assure you that we take security seriously and have measures in place to ensure the safety of our guests and their vehicles. We appreciate your insights and will continue to work towards enhancing the overall experience for our valued guests.