Dear Paul, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Tracy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Our front desk team can help you improve your time here. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Daniel, Thank you for taking the time to provide feedback about your recent stay. We are sorry to hear that you experienced issues and that we did not meet your expectations or our high standards. Your comments will be shared with our team so that we can use them to improve our guest experience. Please know our team is staffed around the clock to address any concerns you may have. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Nathan, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed your overall stay. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Lisa, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Keith, Thank you for taking the time to review your recent visit. We are delighted that you loved our comfortable beds and the exceptional service provided by our staff. However, we are sorry you had some issues in your room. We have shared your concerns with our team to ensure we do not repeat these issues in the future. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Troy, Thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are happy we could quickly resolve the issue and that the rest of your stay was enjoyable. Thank you for your feedback, and again, we apologize for the inconvenience.Sincerely,Hotel Management

Dear Anna, Thank you for taking the time to share feedback about your recent stay. We regret that your stay was anything other than perfect. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely,Hotel Management

Dear Tamara, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Enrique, Thank you for selecting our Extended Stay America and for sharing your comments. Our team was so pleased to learn you enjoyed your stay. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management

Dear Brett, Thank you for being our guest. It is glad to know you had a pleasant stay and were pleased with our warm reception on arrival. However, we are sorry for the missed housekeeping issues that you encountered. Your comments are shared with the team to address it, and also instructed to recheck the rooms before allocating them to the guest. We hope you will allow us to redeem ourselves the next time you are in the area. Thank you again.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Haley, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with your room and bathroom, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Deanna, Thank you for taking the time to share about your stay. We always aim to provide the best service and ensure our guests have an outstanding experience. So we are sorry that we could not meet your expectation. We will address your concern with our maintenance team and the front desk staff so no future guests should experience the same. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management

Dear Taylor, Thank you for choosing Extended Stay America for your recent visit to Louisville. We are delighted you enjoyed your stay and appreciate highlighting our comfortable suite and friendly environment in your review. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our team. However, we are sorry for any oversight in our hotel areas, and remedial steps are underway to ensure this does not happen again. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Diane, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests. It's a pleasure to know you like our hotel location, and it appeals to you as beautiful from the outside. But definitely, the hallways and the elevators could be cleaner and better, so equally beautiful from the inside too. It's unusual as we always maintain high standards regarding cleanliness. We will address the matter with our housekeeping associates so it's attended to without neglecting further. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management

Dear Michael, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

Dear Brittany, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are fortunate to have such competent and exceptional team members like Jade and Max, who endeavor to go above and beyond to ensure our guests have an unforgettable experience. We are so happy our staff is the highlight of your stay, and we’ll be sure to share your compliments with them and the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

Dear Michael, Thank you for choosing Extended Stay America and sharing your wonderful experience with fellow travelers. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are genuinely pleased that we made this possible for you with our clean suites. It was a pleasure hosting you and your family, and we look forward to having you back for another memorable visit.Sincerely,Hotel Management

Dear Branson, Thank you for staying at Extended Stay America and leaving a review. We are sorry our payment policy inconvenienced you. Our hotel's policy is not to accept cash as a form of payment. We must have a credit or debit card for each reservation to cover incidentals during your stay, and this is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management

Dear Arnie, It was a delight to read how much you enjoyed your overall stay at our hotel. We appreciate your comments because it helps us to improve our services. We are happy that your recent experience with us was pleasant. However, please accept our apology that our hotel's amenities did not meet your expectations. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Tracey, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management