"I’m really disappointed with my stay overall, especially considering the additional costs and expectations set by the hotel.
We were charged a $50 per night resort fee plus parking, yet a large portion of the resort was closed off due to ongoing work. Most of the seating areas—aside from around the bar and pool—were unavailable, with yellow tape and signs everywhere. This was not mentioned at any point before arrival or even at check-in, and the current state of the property does not match the photos used for booking. When I asked staff about the work, I was told it would be completed the day after we leave, which only added to the frustration.
Communication from staff was also lacking. After being asked via text how our room was, I shared my concerns and only received a brief “thank you” in response, with no attempt to address the issues.
The room itself had several problems. The air conditioning has a mind of its own—it turns on during the night even when switched off, making the room uncomfortably cold. On our second night, strong winds caused mesh panels outside to bang loudly throughout the night and into the day. I both texted and called about this, it was eventually sorted.
Additionally, the fire alarm light next to the bed flashed all night, which made it difficult to sleep. There is also virtually no soundproofing between rooms—we could clearly hear the TV and conversations from next door."
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