야외 수영장, 일광욕 의자

생크추어리 호텔 여행 후기

3 out of 5
생크추어리 호텔
Kitsalat Road, Ban aham, Luang Prabang

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 109개 이용 후기 중 68개" "
평점 8 - 좋아요. 109개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 109개 이용 후기 중 10개" "
평점 4 - 별로예요. 109개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 109개 이용 후기 중 1개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

BYONG CHUL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
자연친화적인 호텔
호텔 정원과 연못등 자연친화적인 분위기가 너무 조앗어요! 조식훌륭합니다 수영장이 너무작앗어요 무료 바이크빌려서 아침에 매콩강 주변을 달렷어요 탁발하는 거리도 도보 10분 너무 조앗어요
2023년 10월에 1박 숙박함
답변 제공: The Sanctuary Hotels & Resorts Team 님, 2023년 10월 12일
Dear BYONG CHUL,Thank you for your positive comments and we are pleased that you had a good stay overall. We apologize for the inconveniences that you experienced during your stay. Please don't hesitate to reach out to us to share more information and we will do our best to rectify the situation. Best regards,The Sanctuary Hotels & Resorts Team.

10/10 - 훌륭해요

jinyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러운 숙박
호텔조식이 매우 훌륭합니다. 호텔내 경관도 편하고 조용합니다
2019년 3월에 2박 숙박함
답변 제공: Marketer 님, 2019년 10월 3일
Dear Jinyoung On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 - 훌륭해요

sophia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 예쁜 호텔
들어가자마자 이쁘다~란 소리가 나오는 호텔로 지내는 내내 관리를 잘한다는 느낌이 듬. 조식도 맛나고 직원들도 친철함. 한가지 아쉬운점은 화장대가 없어서 화장실에서 거울을 봐야한다는점 정도? 두블럭만 걸으면 메인도로가 나오고 바로 뒤에 마트가 있어 편했음! 그런데 우리나라에서 유명한 가게들은 걸어서 15~20분쯤 걸어서가야함~ 그래도 다시 루앙온다면 여기서 묵고싶음!!
2018년 8월에 3박 숙박함
답변 제공: Sales & Marketing Assistant 님, 2018년 8월 27일
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong. We are delighted to hear that you enjoyed the breakfast as our aim is to provide our valued guests with the best services possible. We offer a wide range to satisfy Western tastes but also Asian dishes for that all our customers find satisfaction. We are enthusiastically forwarding your comment to our team, they will be enchanted to hear that you had a good time with us during your stay. We hope to have the pleasure of welcoming you once again soon, Best Regard,

8/10 - 좋아요

danbi 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족스러운 호텔
우선 직원들이 다들 친절하고 조식이 맛있어요 위치도 중심가에서 가까워서 여기저기 다니기 좋아요 한가지 단점이라면 가운데 정원(?)에 자갈이 예쁘게 깔려있는데 새벽에 다른 손님들이 지나다니면 자박자박 소리가 나더라고요. 많이 예민하신 분이 아니면 큰 단점은 아닐 것 같아요.
2018년 2월에 2박 숙박함
답변 제공: Assistant Sales & Marketing ¦ Sanctuary Hotels and 님, 2018년 2월 14일
Dear guests, Thank you very much for your interest in Sanctuary Luang Prabang Hotel and the kind review that you posted on our Expedia page. Know that it goes heartening us. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible The charm of the Sanctuary Luang Prabang Hotel, the traditional architecture and its exotic garden, makes it a haven of peace conducive to discover the treasures of the Royal City. We hope to welcome you again very soon. The whole Sanctuary Hotels and Resorts team and I wish you a pleasant day. Best regards

8/10 - 좋아요

삐뚜 님, 서울

좋아요: 청결 상태, 숙박 시설 상태 및 시설
정원이 예쁜 호텔
외관이 굉장히 멋스롭고 정원이 예쁘고 고급스러워 보임. 숙박시기가 10월로 우기기간이었기 때문인지 침대커버등이 완전 건조되지 않아서 눅눅했음. 정원에 호수가 있어서인지 모기가 많았음. 아침식사는 생각보다 평범했으며 전체적으로 깔끔했으나 전직원이 다 친절하지는 않았음. 나이트마켓과는 2분거리에 위치함
2017년 10월에 1박 숙박함
답변 제공: Sales & Marketing Assistant Hotels and Resorts. 님, 2017년 11월 30일
Dear reviewer Thank you very much for your interest in the Sanctuary Luang Prabang Hotel, and the kind review you posted on our Expedia page. We are pleased to hear that you appreciated the charm, as well as the services offered by our hotel. As you have mentioned, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: its night market, its temples or the shores of the Mekong. However, on behalf of the whole time to apologize for the inconvenience you encountered. We hope to welcome you soon. The entire Sanctuary Hotels and Resorts team and I wish you an agreeable day. Best Regards,

8/10 - 좋아요

Jiyoon

좋아요: 청결 상태
굿
호텔 예쁘고 발코니도 있고 하루에 두번 방 청소까지 해서 너무 좋았어요. 근데 이불이 더러워서 바꿔달라하니 없다하고 치약도 달라하니 그것도 없다하고ㅠ 창고에 넣어놔서 아침에나 꺼내줄수있다고 하더라구요. 뭐 필요하면 아침이나 낮에 미리미리 얘기해야할듯. 침대도 그렇게 썩 편안하진않았어요. 이거 빼고는 굿! 호텔이 넘 이쁨!
2017년 6월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아름다운 정원. But, 객실은 비추천.
아름다운 정원 빼고는 다 별로임. 객실, 시설, 청결도, 조식 전반적으로.. 또 가진 않을래요.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel
comfortable stay, clean room and bath, but the electric cattle and air-con was old-fashioned

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Yongha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아좋아
시내와 거리가 떨어져 있는게 사실이지만 너무 작은 마을이라 걸어서 5분 ㅋ 너무 좋아 다음에도 꼭 가볼것입니다

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔 입니다.
직원친절도,객실 깨끗함 모든 면에서 편안한 숙박을 하였습니다. 여행자 거리와 도보로 5분 정도 걸립니다 랜드마크가 되는 조마베이커리와도 가까운 거리 입니다.

10/10 - 훌륭해요

Jihwan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
작지만 아름다운 호텔
호텔직원분들도 너무 친절하시고, 객실테라스에서 보이는 호텔내부 정원도 작지만 아름답고, 레스토랑 음식도 맛있었고 모든게 좋았네요. 다만 한가지 흠은 객실 청소가 전체적으로 잘 되어있지만 구석구석 세밀하지는 않아보였네요.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
PERFECT
모든 것이 완벽한 호텔이 아닌가 생각합니다. 깨끗하고 서비스도 좋고 위치도 너무 좋았어요. 무엇보다 호텔이 정말 쾌적하고 깨끗했습니다. 혹 라오스를 다시 간다면 이 호텔은 적극 추천입니다.

2/10 - 너무 별로예요

suwiniee 님, Korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
루앙프라방에 대한 이미지를 다 깎아먹은 호텔
서비스에 비해 가격이 너무 비싸다고 느꼈다. 일반적인 호텔 서비스라고 생각했던 것들이 여기서는 결국 다 돈을 지불해야했던 것들이었다. 예를들면, 냉장고에 있는 음료수도 먹은 만큼 지불하라는 것 등. 미리 알려주지않아서 관광객인 나로서는 이미 다 먹어버려서 어쩔수 없이 돈을 내야했다. 관광객들이 사전에 얼마나 많은 정보를 알아보고 가야하는지 알 수 있게 해주는 호텔이다. 뻥튀기된 가격과 관광객을 속이려는게 뻔히 보이는것이 이 호텔에서 가장 불만족스러웠던 부분이다.

10/10 - 훌륭해요

김병훈 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽해요
모든것이 좋지만 다른호텔과는달리 무료픽업서비스나 자전거대여가 없는게 아쉬웠어요

10/10 - 훌륭해요

SUJIN 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
루앙프라방에 어울리는 아름답고 깨끗한 호텔
호텔 건물과 정원이 너무 깔끔하고 예뻤고, 객실 상태나 청결도 또한 좋았습니다. 직원들도 친절한 편이였고, 머무는 동안 특별히 불편한 점을 못느꼈습니다. 위치가 중심지에선 약간 떨어진 편이였지만, 루앙프라방 도시 자체가 작은 편이라서 크게 불편함을 느끼지 못하였고 오히려 한적하고 조용한게 더 좋게 느껴졌습니다. 다른 숙소에 비해 가격이 약간 높은편으로 알고 있는데, 그만한 값어치를 하는 곳인 것 같아서 다음에 또 가게된다면 여기서 묵고 싶습니다. 조식도 맛있으니 웬만하면 드시길 추천합니다.!!

10/10 - 훌륭해요

HYUN 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고입니다
최고였어요

10/10 - 훌륭해요

Mirim 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in Luang Prabang.
I'm really satisfied with this hotel. CLEAN AND COMFORTABLE room, and KIND staff, and GOOD breakfast, REASONABLE price. I loved it!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
운치있는 숙소
호텔은 전체적으로 잘 관리되고 야외에서 연꽃을 보며 먹는 조식이 훌륭합니다. 조식의 종류도 많고 바로 조리해주는 쌀국수나 코코넛빵 등이 인상적이었습니다. 여행자거리에서는 5분 이상 떨어져있으나 조용한 장점이 있습니다. 방이 크고 나무로 되어 운치있으며 직원들도 매우 친절하고 외출때마다 방을 정리해주었습니다. 하지만 연못 때문인지 모기가 굉장히 많았고 샤워 부스에 물이 잘 빠지지 않아 불편했습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
깔끔하고 서비스가 좋아요
숙소가 깔끔해요 최신식시설은 아니지만 운치있고 숙소앞 전경이 예쁩니다. 야외에서 조식하는 기분도 좋구요... 무엇보다 호텔직원분들이 아주 친절합니다. 여행자거리까지도 걸어서 5분이면 됩니다. 숙소 도착하시면 아~! 예쁘다~! 라는 생각이 절로 듭니다. 강추에요~~

10/10 - 훌륭해요

2015.2월 라오스여행자 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여행자거리에서 도보5분
호텔위치좋고, 직원들이 친절하고 서비스도 좋다.호텔자체가 정원처럼 예쁘고 밤에 별관측도 가능. 단, 아침식사는 중간 수준..

10/10 - 훌륭해요

이상문 님, 울산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
루앙프라방 최고의 호텔
생크츄어리. 안식처라는 말입니다. 프랑스인이 운영하는 이 호텔은 제가 묵었던 호텔 중 최고였습니다. 비싼 호텔의 서비스야 뭐 말할 것도 없지만, 이 정도의 가격으로 묵은 호텔로는 최고의 만족입니다. 30개 정도의 객실이 정말 안식처처럼 잘 관리되고 있었습니다. 메인 스트리트와는 조금 거리가 있고 여행자 거리와도 떨어져 있습니다. 500미터 정도입니다. 하지만 오히려 그렇기 때문에 조용합니다. 종업원들의 친절도는 말할 것도 없고 잘 꾸며진 정원이 한 폭의 그림입니다. 저는 크게 만족한 호텔입니다. 가족, 연인들이 묵으면 환상일 것 같습니다.

10/10 - 훌륭해요

Mats

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Väldigt nöjda
Vi hade 5 fantastiska dagar på hotellet. Ligger centralt. Har bra mat. Bra service. Hotellet ger verkligen en känsla av att man är i Laos.
2023년 12월에 5박 숙박함
답변 제공: The Sanctuary Hotels & Resorts Team. 님, 2023년 12월 28일
Dear Mats,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,

6/10 - 괜찮아요

Mai

2023년 10월에 2박 숙박함
답변 제공: The Sanctuary Hotels & Resorts Team 님, 2023년 11월 7일
Dear ,We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 - 훌륭해요

DIEGO ESCUAL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was extremely clean, the staff was so nice and helpful, they have bike for free that let you discover the city at your own pace. The rooms are spacious and the decoration is beautiful.
2023년 7월에 3박 숙박함
답변 제공: Digital Marketer 님, 2023년 8월 7일
Dear DIEGO ESCUAL,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Digital Marketer 님, 2023년 8월 7일
Dear Guest,We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.

10/10 - 훌륭해요

SHINSUKE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was near from sightseeing spot. It was also good service and nice hospitality.
2023년 6월에 2박 숙박함
답변 제공: Digital Marketer 님, 2023년 8월 7일
Dear SHINSUKE,We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.Best regards,The Sanctuary Hotels& Resorts Team.

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful architecture and friendly staff
2022년 7월에 1박 숙박함
답변 제공: Anh Nguyen 님, 2022년 12월 13일
Sabaidee,Dear Ronald,The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sanctuary stay
Really enjoyed my stay at the Sanctuary hotel. Centrally located and easy walking distance to most of the quarter restaurants and downtown sites. The Viewpt is a little more of a walk. Room was smallish but liked the balcony which was nice for hanging out. Pool area was clean and enjoyable. Breakfast and staff response was outstanding. They fumigate your room in the evenings from what i can tell (ultimately your choice but you need to tell them if you dont want it)....never had a mosquito prob whatsoever but i could see how you could if you left your balcony doors open for an extra length of time. Price paid for having such beautiful grounds and pond area. Would most definitely stay here again!!
2020년 2월에 4박 숙박함
답변 제공: Digital Marketer 님, 2020년 3월 19일
Dear John, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopover at our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property is only a few minutes walk to everywhere you would like to go as in river old town cafes etc.
2019년 11월에 4박 숙박함
답변 제공: Digital Marketer 님, 2019년 12월 13일
Dear Guest, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice Garden, the whole Hotel is created like a small Village, the Staff is very friendly and helpfully..close to the Night Bazar and the World Heritage Side, many Restaurants around, the Restaurant in the Hotel itself is vety good with reasonable Prices
2019년 11월에 1박 숙박함
답변 제공: Digital Marketer 님, 2019년 12월 13일
Dear Guest, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well worth treating yourself. Great experience.
We originally only planned to stay for 3 nights but extended an additional 3 nights as were so relaxed and enjoyed our stay. The staff, although English not always up to scratch, can't do enough to help and followed up quickly when we had queries. We booked a tour and had a private car and driver from the hotel who looked after us at beautiful waterfalls, bear sanctuary and butterfly farm. We spent several sessions by the pool which is clean and luxurious sun loungers with service from the bar at the ring of a bell... literally! Breakfast, which was included, was a la carte and very tasty. We had a Laotian tasting platter and dinner one evening too, which were high quality but much more expensive than the great food you can get just round the corner in the main area of restaurants and bars. The hotel is a short walk from several temples including the national museum and royal palace. Make sure you walk to the top of Phousi Hill at sunset; breathtaking views. We would definitely stay again and have, in fact, booked at their sister hotel in Pak Beng as part of the 2 day boat tour to the Thai border the hotel helped us book.
2019년 9월에 3박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear James, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day.

10/10 - 훌륭해요

Ariana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome Sanctuary
Hotel Sanctuary was amazing! Their friendly staff, perfect location, affordable price and overall gentle vibe was very much appreciated. I would recommend to all and would definitely stay again!
2019년 9월에 2박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Ariana, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Für ein 3 Sterne Hotel absolut hervorragend. Von der Zahnbürste bis zum Regenschirm gibt es alles auf dem Zimmer. Tolle Lage alles zu Fuß erreichbar. Wunderschöne Anlage mit sehr freundlichem Personal. Frühstück für Asien auch absolut OK. Fazit jederzeit wieder.
2019년 8월에 3박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
お部屋はとても綺麗に清掃しているが、交換したタオルに茶色いシミがついていたり、洗濯はしているのはわかるが使いたくなかった。 スイートに泊まって、あのタオルはないです。 今回は、工事の音も気になりました。オフシーズンだから仕方なかったのかな。 部屋の広さ以外、スイート感はなく、ガーデンビューといっても隣の家が丸見えなだけ、次回はスタンダードで十分だと思った。 ホテルの立地、お庭の雰囲気はとても良かったです。
2019년 6월에 8박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
Overall, there was too much difference between good and bad staff. If you train all staff, it will be a great hotel. As we are working on pool and hotel ridge roof now, there is noise from 7 am and is until September. Because of that return trip, there is a free airport transfer offer. Thank you very much!
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
The hotel was beautiful. The service was wonderful. Everyone was very helpful and accommodating when booking tours and buses and taxis. The breakfast was amazing. The restaurant staff were wonderful. The grounds of the hotel are classy and beautiful beautiful. The rooms themselves are very clean, large and comfortable. The hotel itself is about four blocks from the night market. Literally a five minute walk to everything. Right around the corner from Utopia. I would recommend this hotel. I would stay here again no questions asked.
2019년 6월에 3박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Guest, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excellent hotel, would recommend!
Excellent hotel. Location very good too. Only thing was the shower wasn’t very powerful in the room. Room was very clean, staff friendly, breakfast good
2019년 4월에 3박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Peter, We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts. We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 4월에 1박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 - 훌륭해요

Sarin 님, Bangkok, Thailand

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ที่พักสวย บรรยากาศดี เหมาะสมกับราคา และสะดวกต่อการเดินทางไปสถานที่เที่ยวต่างๆ พนักงานเอาใจใส่ลูกค้า และให้คำแนะนำเกี่ยวกับสถานที่ท่องเที่ยวต่างๆเป็นอย่างดี ถ้ามีโอกาสจะกลับไปพักอีกค่ะ ปล. อยากให้มีจักรยานบริการสำหรับลูกค้า
2019년 3월에 2박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Sarin, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 - 훌륭해요

실제 이용하신 고객

2019년 3월에 2박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Guest On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 2박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Guest, On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay. Thank you for choosing us for your stopover and we hope to see you soon!

6/10 - 괜찮아요

Bénédicte

좋아요: 청결 상태, 직원 및 서비스
bonne situation de l'hôtel, très bon petit déjeuner wifi trop lent pour un hôtel de cette catégorie et surtout en comparant avec des villages du nord-est, reculés et ayant un wifi hyper rapide (même si ce n'est pas le plus important en vacances)
2019년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Proche du centre, tout se fait à pieds. Hôtel calme, très bon restaurant. En fait, une oasis. Bungalows disposés autour d’une pièce d’eau. J’y reviendrais.
2018년 12월에 4박 숙박함
답변 제공: Sales & Marketing Assistant 님, 2019년 2월 23일
Dear reviewer, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. As you pointed out, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: Its temples, its night market or the shores of the Mekong. We are pleased to hear that you appreciated our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians We hope to have the pleasure of welcoming you once again soon, Best Regards,

10/10 - 훌륭해요

Elizabeth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended base to explore Luang Prabang
Good location slightly out of the busy centre of Luang Prabang. Rooms at the back live up to the name "Sanctuary" surrounding the lotus pond. Recommend an upstairs room for less mosquitos. Rooms very spacious, comfortable, hot water with good water pressure, and firm mattresses with good quality linen. Highly recommended.
2018년 12월에 5박 숙박함
답변 제공: Digital Marketer 님, 2019년 10월 3일
Dear Elizabeth, On behalf of the entire Sanctuary Hotels and Resorts team, we would like to thank you for your kind comment. We are delighted to have been able to bring you complete satisfaction. Indeed, your satisfaction is ours too, we do our best to provide you with the best possible services. We are pleased to hear that you enjoyed the environment and the services offered by our hotel. Your positive message has been shared with our entire team! Thank you again for choosing us for your stopoverat our hotel and we hope to see you again soon, the entire Sanctuary Hotels and Resorts team wishes you a pleasant day

10/10 - 훌륭해요

TAKAHIRO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함
답변 제공: Sales & Marketing Assistant 님, 2018년 10월 29일
Dear Guests, Thank you for your kind review posted on our Expedia page. We hope to have the pleasure of welcoming you once again soon, Best Regard,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
total middle rank
エントランスと朝ごはんは満足です。 部屋は水回りが古いからか清潔とは言えませんでした。 ナイトマーケットのある中心地からは少し離れています。
2018년 10월에 4박 숙박함
답변 제공: Sales & Marketing Assistant 님, 2018년 10월 29일
Dear Customers Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our location and cooking. As you have mentioned, our location is very advantageous as we are near all the major highlights Luang Prabang has to offer: its night market, its temples or the shores of the Mekong. Regarding the breakfast, we are pleased to hear that you appreciated our atmosphere with the exotic garden as well as our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians. We hope to have the pleasure of welcoming you once again soon, Best Regards,

6/10 - 괜찮아요

昭司 님, 日本

좋아요: 청결 상태, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: Sales & Marketing Assistant 님, 2018년 10월 6일
Dear reviewer On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. We hope to welcome you again very soon, Best Regards,

10/10 - 훌륭해요

おれおれ 님, 日本

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ナイトマーケットに近い落ち着けるホテル
スタッフの方々の心地よい笑顔にほっとします。 またこまめに部屋を掃除してくれていて、大変過ごしやすいです。
2018년 5월에 3박 숙박함
답변 제공: Sales & Marketing Assistant 님, 2018년 6월 26일
Dear Customer, Thank you very much for your interest in the Sanctuary Luang Prabang Hotel, and the kind review you posted on our Expedia page. We are pleased to hear that you appreciated the charm, as well as the services offered by our hotel. We are enthusiastically forwarding your comment to our helpful staff, they will be delighted to have been able to bring you satisfaction and that you have passed an agreeable stay among us! Hoping to welcome you again very soon, Best Regard,

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hotel & Grounds
Beautiful hotel/grounds. We loved the atmosphere. Very well maintained. Super peaceful/quiet. Great location. Great Breakfast - lots to eat! Made-to-order eggs. Only complaint is that the walls are thin - we heard the people next door having a "good time". The drapes are black-out, so we couldn't sleep in, but most people want to wake early, so not a problem. Wifi was good. Shower was great - quality pressure/temp. The room was clean, they had everything we needed.
답변 제공: Sales & Marketing Assistant 님, 2018년 6월 26일
Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. We are pleased to hear that you appreciated the peaceful setting, as well as the services offered by Sanctuary Luang Prabang Hotel. Regarding the breakfast, we are pleased to hear that you appreciated our atmosphere with the exotic garden as well as our cooking. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians. We hope to have the pleasure of welcoming you once again soon, Best Regard,