Dear Jisoo, What lovely words, thank you very much for your pleasing feedback. We are very happy you had such a positive experience during your stay and really hope we have the honor of welcoming you back here in the future! Best regards,

Dear guest, We thank you very much for your great feedback. It is a pleasure to hear that you were satisfied with your stay. Hopefully we get the chance to show you our new breakfast concept now that our 2* Michelin chef is part of our team! Thank you again and kind regards

Dear HeeJeong, Many thanks for your very positive feedback. We are so happy to hear you enjoyed your time with us. Hopefully we will get the chance to welcome you back here very soon. Kind regards

Dear Umesh,Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the convenient location of our hotel. If there's anything you want to comment particularly or if you have any suggestions for further improvement, please feel free to share. We're always here to make your experience even better! We look forward to welcoming you back soon! :-)

Dear Xin,Thank you so much for your lovely feedback! :-) We're delighted to hear that you enjoyed the beautiful lake view and the convenient location of our hotel. It's wonderful to know that our staff made your stay pleasant and memorable. We look forward to welcoming you back soon!

Dear Tommy,Thank you for your amazing feedback! We're glad to hear that you found the room spacious and conveniently located. If there's anything else we can do to improve your stay next time, please let us know. We're always here to help!We're delighted that you had such a wonderful experience, and we hope to have the pleasure of welcoming you back again soon!Best wishes,Ramona BühlmannExecutive AssistantGrand Hotel National

Dear Gustavo,Thank you for your feedback! We're thrilled to hear that you had such a wonderful experience at our hotel and restaurants! :-)Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, so it's fantastic to know that we succeeded in making you feel right at home from the moment you arrived.We take great pride in our staff and their dedication to providing friendly and courteous service. It's heartening to hear that every member of our team contributed to making your stay enjoyable. We will gladly pass on your words to the team!Thank you once again for your kind words. You're making our day a little brighter!We hope to have the pleasure of welcoming you back to our hotel in the future.Best wishes,

Estimado Fernando,¡Le agradezco mucho su visita y sus amables comentarios! Nos complace saber que su estancia fue agradable.Sería un honor recibirlo de nuevo en nuestro hotel en el futuro.Le enviamos nuestros mejores deseos,

Dear Jung,Thank you very much for your visit and your excellent feedback. :-) It was a great pleasure to welcome you here, and we are even more delighted that you enjoyed your time with us. We would be very happy to welcome you back to the Grand Hotel National! Take care and warm regards from Lucerne,

Dear Thomas,Thank you for your visit and your kind feedback! We're glad you enjoyed the blend of old-style charm with modern luxuries. We strive to provide a unique and comfortable experience for our guests, and we're thrilled that you appreciated it. :-)We hope to welcome you back soon!Best wishes,

Dear Patrick,I extend my sincerest apologies for the series of unfortunate events you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and it deeply troubles me to hear that we fell short of meeting your expectations.The incident with our restaurant's kitchen fire was indeed unexpected and led to an inconvenience for which I apologize. We understand how disappointing it must have been to have to change restaurants, especially when your selected wine was not available. We will work diligently to ensure that such situations are handled more smoothly in the future.Regarding the accommodations in Room 418, I am truly sorry for the discomfort you experienced. Your feedback about the size and layout of the room is valuable, and we will review our room assignment procedures to prevent similar issues from occurring again.Furthermore, the disturbance caused by your neighbors is unacceptable, and I apologize for the inconvenience and disruption to your rest. It is regrettable that our initial solution did not resolve the situation as expected. Rest assured, we will reevaluate our protocols to ensure swift and effective resolution to noise disturbances in the future.While I am pleased to hear that you found our staff to be nice and welcoming, I understand that this does not fully compensate for the overall disappointment you encountered. Please know that we take your feedback seriously, and we are committed to making the necessary improvements to provide the high level of service that our guests expect and deserve.Once again, I apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us, and I hope you will give us another opportunity to exceed your expectations in the future.If there's anything else we can assist you with, please don't hesitate to let us know!Sincerely,

Dear Mandy,Thank you so much for your visit and your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel and that you found our service to be great. It's always our aim to provide a relaxing and memorable experience for our guests. :-)We can't wait to welcome you back for another enjoyable stay!Best wishes,

Dear Clarence,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We can't wait to welcome you back on your future trip! If there's anything specific you'd like us to arrange for your next stay, please don't hesitate to let us know. Safe travels until we see you again!

Dear Shalik,Thank you for your fantastic review! :-)We're thrilled to hear that you enjoyed your stay with us and that you would choose to return in the future. We strive to provide excellent experiences for all of our guests, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back on your next visit!Best wishes from Lucerne

Dear Chelsea,Thank you for your marvelous feedback! We're thrilled to hear that you found our hotel stunning and our staff exceptional, and that you appreciated our location. It's wonderful to know that everything under our control met your expectations, and that you had an outstanding dining experience at Juliette – your recommendation means a lot to us! :-)We apologize again for any inconvenience caused by noisy neighbors, but we're glad our staff was able to assist in relocating you and address the situation promptly. Your comfort and satisfaction are our top priorities, and we're very grateful for your understanding.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best wishes from snowy Lucernce,

Lieber Ulrich,Wir sind überglücklich, dass Ihnen unser Hotel und unsere Lage so gut gefallen haben! Ihre freundlichen Worte erfreuen uns sehr und bestätigen uns darin, dass unsere Bemühungen Früchte tragen. Es ist uns eine wahre Freude, Ihren Aufenthalt unvergesslich zu gestalten. Wir freuen uns schon jetzt darauf, Sie bald wieder bei uns willkommen zu heißen und Ihnen erneut einen zauberhaften Aufenthalt zu bereiten.Herzliche Grüsse

Dear Mr. Hughes,Thank you sincerely for your very kind feedback! We're delighted that you enjoyed your stay to its fullest. It is our utmost goal to consistently provide excellent quality and service to all our guests. We eagerly anticipate the opportunity to exceed your expectations once again in the future!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

Dear Mr. Kahr,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel to its fullest, and that you loved our amazing rooms, great service, perfect location, and delicious food. Ensuring excellent quality and service for all our guests is our top priority. We can't wait to have you back again soon for another fantastic stay that surpasses your expectations!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

Estimado Víctor,Lamentamos sinceramente las molestias ocasionadas por la temperatura fría y el estado antiguo del baño. Valoramos su retroalimentación y nos comprometemos a realizar mejoras. Agradecemos que nos haya informado al respecto. Si tiene más inquietudes o desea proporcionarnos más detalles, estamos a su disposición.Atentamente,

Dear Joe,Thank you so much for taking the time to share your delightful feedback with us! We are truly thrilled to hear that your stay at our hotel in Lucerne was one of the best you've ever experienced. Your kind words about the beauty of our property, the variety of on-site restaurants, the fantastic staff, and our prime location for exploring Lucerne on foot warm our hearts.It's our utmost priority to provide an exceptional and memorable experience for our guests, and knowing that we succeeded in your case is truly rewarding. Your high recommendation means the world to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay.Should you have any specific preferences or requests for your next visit, please feel free to let us know in advance. We are here to ensure that your future stays with us are just as wonderful as the one you've described. :-)Once again, thank you for choosing our hotel, and we look forward to hosting you again in the near future!Warm regards,

Dear guest,Thank you very much for your extremely kind feedback. We are delighted to see that you enjoyed your stay. It was a pleasure to have you with us, and we hope to welcome you back soon!All the best, and warm greetings from Luzern.

Dear Michael,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our great location, the amazing views, and the historic charm of our hotel. We're especially glad that our staff's friendliness and helpful tips made your first trip to Switzerland so memorable. We can't wait to welcome you back whenever your travels bring you to Lucerne!We can't wait to welcoming you back on your next visit to Lucerne! :-)Best regards,

Dear Peter,Thank you for your feedback. We're pleased to hear that your stay was mostly top-notch. :-)We apologize for any inconvenience caused by the music from the Brasserie Juliette, and we appreciate you bringing it to our attention. Your comment about the breakfast selection is duly noted, and we will review our offerings to ensure a more satisfying experience in the future. We value your input and hope to welcome you back for an even better experience.Best regards,

Dear Ms Girnys Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at Grand Hotel National. We deeply regret any inconvenience caused by the room change issue, especially with the unexpected change in the view. This falls short of the standards we aim to maintain, and we are genuinely sorry for any disappointment this may have caused. We have noted your concerns about the room condition, and the water quality. Please rest assured that we take these matters seriously, and we are investigating the issues to ensure they are promptly addressed and resolved. Regarding the noise disturbance from the company Christmas party, we apologize for the inconvenience caused to your stay. We understand the importance of a peaceful environment for our guests and regret that the party affected your experience. To address these issues and work towards a resolution, we kindly request that you reach out to us. We are committed to finding a suitable solution that will meet your expectations and address the shortcomings of your stay. Once again, we apologize for falling short of your expectations and appreciate your valuable feedback. We hope for the opportunity to make amends and regain your trust in the future. Kind regards,

Hello LaraThank you so much! We are very glad that you enjoyed your stay at our hotel and Lucerne.We are looking forward to welcoming you again soon.Best wishesRoman ItenFront Desk