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"Since the booking was made for the same day, I wasn’t able to select a higher-priced option that includes free cancellation. I booked this hotel by mistake, as the drive turned out to be too long and we wouldn’t be able to arrive before check-in time. I understand this was my error, but I tried to cancel the reservation within 30 minutes of booking, and the system didn’t allow it. I also attempted to reschedule for a later date, but that request was declined. I contacted both the hotel and Hotels.com, but haven’t been able to find a resolution. I would really appreciate it if the hotel could be a bit more flexible in a situation like this."

"We loved everything about our stay here. The staff and Barbara went above and beyond to make us feel welcome and to ensure we were enjoying our stay. Luca, the chef came around during dinner chatting with the tables. The farm to table style of dining was unique and always delicious. We loved the mountain trails to explore the landscape and the views are spectacular. Our apartment was clean and comfortable and we enjoyed sitting outside on the upper level patio taking in the tranquility, beauty and history that surrounded us. The museum and talking with Barbara helped us to appreciate the story of the area and the passion to continue on the philosophy of the farm living created by the family. It was our first agritourismo experience and it was perfect."