러스, 알렉산드리아의 스파가 있는 리조트 및 호텔

“Loved being so close to the beach!”

“Nice breakfast, The property looks the same as it did 5 years ago and has lost that cosy feel. It needs a little TLC and it seems to have lost the ‘Scottish roots’ Staff are very polite but wouldn’t say friendly with almost a passive agressive attitude. ”

“The service at the restaurant is horrendous. They don’t have many places to eat and not enough staff. The wait for food is long and staff inattentive. A service charge of 12.5% is added. Stay elsewhere. The balmoral in Edinburgh is worth a stay. Not this place.”

“Spa garden rooms were beautiful and the staff were amazing. Dinning is not fast so leave enough time.”

“Disappointed with the food, it was ok but a bit undercooked, some items missing, and service was a bit slow. The food used to be amazing here, the ingredients still seemed high quality but the preparation and taste wasn't as good as it used to be. The main disappointment was that the rules of the spa have changed and we were unaware we had to book the spa and could only attend at certain times which wouldn't have suited anyway. So we did not get to go to the spa as planned. In previous years...

“This place is pretty tired and no effort is made to make it look less tired than it is. The staff gives lots of good chat and is perfectly friendly but there was not much substance behind it. The milk I was promised for my room never materialised, room service was left in the hallway all day, etc. a charge for coffees at breakfast was added without being told there was a charge for « specialty ». Overall quite disappointing.”

“Clean rooms, immaculate grounds with a lovely terrace to enjoy a relaxing drink overlooking the Loch”