Overall this hotel was conveniently located for walking to the palace & Prado and many shops and restaurants.
Breakfast buffet had a good selection and the food serving
staff were friendly, polite, helpful
& quick to clean & replenish the buffet.
Check in staff were not agreeable when I asked about a possible upgrade via Gold membership with Expedia. It was explained to me that in fact they did have rooms available, however they would not be upgrading me because the hotel would lose money if he was to give me an upgrade and that Expedia advertises possible upgrades and it causes problems. After this short and awkward discussion we left for our room, as I was not looking for a hand out, only a possible upgrade at this ‘VIP Expedia status hotel’.
Everything else in the hotel was fine.