“I was really looking forward to a relaxing birthday getaway, but unfortunately my stay was anything but relaxing. When we arrived, our room wasn’t ready, even though we had already spent time traveling to get there. Once a room finally became available, we were told we couldn’t upgrade and were placed on the third floor. That entire floor had no working air conditioning, including our room. It was extremely hot and uncomfortable. We notified the front desk, but they were unable to resolve the...
“I was really looking forward to a relaxing birthday getaway, but unfortunately my stay was anything but relaxing. When we arrived, our room wasn’t ready, even though we had already spent time traveling to get there. Once a room finally became available, we were told we couldn’t upgrade and were placed on the third floor. That entire floor had no working air conditioning, including our room. It was extremely hot and uncomfortable. We notified the front desk, but they were unable to resolve the...
Felicia