My wife and I spent a night at Monarch Inn on April 20, which happened to be our marriage anniversary.
The hotel layout is actually not clear from the hotel description and should be made clear for the benefit of the future guests. Many families who are sensitive to noise typically insist on staying at the top floor. Here, it is really the third floor of the hotel which is at road level, and the first and second floor are below the road level. The hotel lobby is on the third floor.
We first took a room on the fourth floor, we were told that's the only room available. Checking in we found that the phone in that room doesn't work, but more importantly, the room has a lot of road noise, being close to the road. We decided we would change the room.
There was a single lady who helped us check in before, and this time when we went, she must have gone to do something but we had to wait in the lobby for 20+ minutes before she came back. She was able to give us a room on the second floor.
The room on the second floor didn't have any road noise, being under the road level. But the entire AC/heating unit didn't work at all. It was a hot night, we wanted to turn on the AC, but none of the buttons worked.
Next morning, when we went to use the shower, we found that the water didn't pass easily and the tub got clogged. We didn't get any immediate assistance, and our checkout time was coming near. But we took pictures and videos and showed them at the time of checking out.
