“The staff were lovely and the food was exceptional. Especially the breakfast! We visited for my birthday for which the Butcombe loyalty provided some really good offers for”
“The property was very clean and comfortable and the staff extremely pleasant and helpful.
Just a couple of observations . If a client is using derogatory foul audible language aimed at women in the bar area they should be asked to stop by the manager/bar tender - it’s not pleasant to be subjected to this if you’re sitting quietly trying to enjoy your own drink .
It would be great value & a positive accolade for a simple continental breakfast to be included in the nightly rate instead of...
“We had a good stay. The staff was reluctant to serve us dinner because they had other bookings - which was a bit strange - we wound up at a nearby Italian restaurant.”
“Lovely location outside Salisbury in Broad Chalke, The Queens Head has great staff and the rooms were comfortable and well kept. I wish their menu had more options, we had dinner last night, the venison was not tender at all, they even forgot half the meal, the salads that were meant to accompany them, mediocre at best . But can’t always expect excellence all the time.”
“Upon arrival the reception was not staffed (unlike the confirmation stating it would be between 3pm and 7pm), ringing the number noted on the front door we were confronted with a very annoyed woman stating that text confirmation would have been sent for security codes for the required doors (no email nor text were ever received through Expedia or directly). She then angrily agreed to attend the property to let us in stating she was 2 minutes up the road. Upon arriving she was very...
“I arrived 15 min early and they wanted to charge me 20 pounds for early checkin. Called for extra towels and they did not deliver. Went to the front desk to ask for towels and they said that they did not have any available.”
“Lovely setting, great welcome, food superb, staff friendly and helpful
We had the suite (kingfisher) which was an excellent room except for a radiator being stuck on in the bathroom. The lady in charge (lovely lass) managed to get it sorted as the outside temp was up in the 30’s!!!
If I have any criticism of the room, a little use of bleach would have gone a long way but please don’t let that put you off. The place is very very good. This is our second time staying and it definitely won’t be...