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“The hotel left heated towel rails on during the middle of a heatwave. Two visits to reception led to provision of a useless fan. Despite complaints to management no partial or full refund was offered on the basis it was a hot weekend. This is without doubt the worst place I've stayed. Avoid unless you want to melt in the room followed by a good old fashioned dose of Management gaslighting....”

“Rooms are out dated and not clean ”

“This hotel far exceeded our expectations it was more like a mini resort and wished we could have stayed longer than the 3 nights.. perfect for exploring the local attractions and only 40-45mins to Alton Towers. The room we had was a 2 bed apartment in the main building, which was much bigger than the photos. The amenities were awesome and there’s a range of free activities and entertainment that was put on whilst we were there. The staff were also amazing, we will be back for sure :-)”

“All okay with staff breakfast and bar but room size was too small and double bed size not enough for two adults”

“We love visiting this unique hotel. Staff are always friendly and helpful. The lido is spectacular. Our annexe room is spacious and has a lovely balcony overlooking the pool. The addition of a fridge in the room was very welcome.”