룸, 퀸사이즈침대 2개 (Peppers Queen/Queen) | 고급 침구, 미니바, 객실 내 금고, 책상

페퍼스 도크랜드 여행 후기

5 out of 5
페퍼스 도크랜드
679 Latrobe Street, Docklands, VIC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 591개" "
평점 8 - 좋아요. 1000개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 75개" "
평점 4 - 별로예요. 1000개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 18개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
청결을 중시하는 분이라면 다시 고려하세요
발코니 있는 방으로 예약해서 처음 들어갔을때 넓고 쾌적하다고 생각했으나 곳곳에 먼지가 가득합니다 보이는 부분만 청소해서 커피포트, 커피머신, 전등 등등 먼지가 가득합니다 침구에서 이불도 커버를 제대로 안 씌워주어 겉감과 안감 내내 분리됩니다. 트램역과 가까운 점만 좋았어요
2020년 1월에 3박 숙박함
답변 제공: The Peppers Team 님, 2020년 2월 17일
Dear Guest, Thank you for taking the time to leave us a review, and i would like to apologise that your stay with us didnt meet your expectations. We strive to offer the best service for our guests so will continue to work on this for future stays. Kind Regards,

8/10 - 좋아요

SIEUN

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2019년 5월에 4박 숙박함
답변 제공: Vedran 님, 2019년 5월 31일
Dear Guest, We very much appreciate your comments regarding your stay at the Peppers Docklands. We know that you have many options when choosing where to stay while in Melbourne. The fact that you had chosen Peppers Docklands is meaningful to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vedran Perica Front Office Manager Peppers Docklands Melbourne

8/10 - 좋아요

Hyub

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 5박 숙박함
답변 제공: Reception 님, 2018년 11월 17일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 푹신한 침구류가 좋으네요

8/10 - 좋아요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with excellent access to events held at Marvel stadium. Rooms were large. Staff were friendly and helpful. Breakfast was excellent and had a good range of food options. Only downside was that we couldn’t watch AFL on the TV as they have removed that channel. Weird decision considering Melbourne is the home of the AFL.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Carole

2024년 3월에 1박 숙박함

8/10 - 좋아요

Sana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 3월에 1박 숙박함
답변 제공: Peppers Docklands Team 님, 2024년 3월 16일
Dear Sana,, We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Peppers Docklands Team

10/10 - 훌륭해요

Mark

2024년 2월에 5박 숙박함
답변 제공: Reception 님, 2024년 3월 28일
Dear Mark,Dear Henry,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay and we look forward to welcoming you back!

2/10 - 너무 별로예요

Fatuma

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room was very tiny, the bed was horrible and the toilet smelled like a sewage. It’s a 3 star hotel marked as 5. Not worth the money. The lobby smells of terrible heap scent. I have never stayed in a more horrible place. Only positive thing was the staff are great and pleasant.
2024년 1월에 4박 숙박함
답변 제공: Austin 님, 2024년 2월 11일
Good Morning Fatuma,We appreciate you taking the time to leave your feedback. I am very sorry your stay with us was heavily effected by the issues with housekeeping. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We apologies the room was not as large as expected we always recommend booking through our direct All Accor website where all the room sizes are clearly shown. We will be sure to pass this on to the team as we strive to continuously improve our service offering.We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Peppers Standard.Warm Regards, Austin Front Office Manager

10/10 - 훌륭해요

Henry

2024년 1월에 1박 숙박함
답변 제공: Reception 님, 2024년 3월 28일
Dear Henry,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay and we look forward to welcoming you back!

10/10 - 훌륭해요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the pool.
2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 31일
Thank you Anita for 5/5 review!We are so happy you enjoyed your stay with us and hope to see you again soon.Kind regards

6/10 - 괜찮아요

Jeffrey 님, Toowoomba

연인과의 여행
Nowhere to hang towels or other hanging items in bathroom Smallish room because of the angular shape
2024년 1월에 2박 숙박함
답변 제공: Luna 님, 2024년 1월 12일
Dear Jeffrey,Thank you for sharing your feedback with us. We appreciate your input, and we apologise for any inconvenience you experienced.We understand the importance of having convenient facilities in the room, including space for hanging items in the bathroom. We'll certainly take this into consideration for future improvements to enhance our guests' overall experience.If there's anything else we can do to make your future stays more enjoyable or if you have specific preferences, please feel free to let us know. Your feedback is valuable to us, and we aim to provide a comfortable and satisfying stay for all our guests.

10/10 - 훌륭해요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay here again. The only thing I didn’t like was there was no parking available. But I would definitely stay again, if I didn’t need my car.
2023년 12월에 1박 숙박함
답변 제공: Luna 님, 2024년 1월 15일
Dear Danielle,Thank you for your positive feedback! We're glad to hear that you had a positive experience and would consider staying with us again. We appreciate your understanding regarding the parking situation.If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your future visits even more enjoyable, please feel free to let us know. We look forward to the opportunity to welcome you back for another pleasant stay, with or without the need for parking.Warm regards,

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, comfy bed, great location.
2023년 12월에 2박 숙박함
답변 제공: Luna 님, 2023년 12월 28일
Dear Paul,Thank you taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Luna 님, 2023년 12월 28일
Dear MarkThank you taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!

10/10 - 훌륭해요

Tonia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Luna 님, 2023년 12월 28일
Dear Tonia,Thank you taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!

10/10 - 훌륭해요

Shannon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Amazing Amazing
The service was amazing the hotel looks amazing and the staff are very helpful and friendly highly recommend and will be back definitely.
2023년 12월에 2박 숙박함
답변 제공: Luna 님, 2023년 12월 28일
Dear Shannon,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an amazing stay and that you found our hotel and service to your liking.It's wonderful to know that our staff's helpful and friendly demeanour added to the enjoyment of your stay. Providing exceptional service is a top priority for us, and we're delighted that our team's efforts made your experience memorable.We truly appreciate your recommendation and are honoured that you're considering returning to stay with us again. We look forward to welcoming you back and ensuring another fantastic stay.

8/10 - 좋아요

Leanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location was convenient for our function
2023년 12월에 1박 숙박함
답변 제공: Luna 님, 2023년 12월 28일
Dear Leanne,Thank you for sharing your feedback with us! We're glad to hear that our hotel's location proved to be convenient for your function.Ensuring our guests have easy access to their events or functions is important to us, and we're pleased that our location served your needs effectively.We hope that your overall experience with us was enjoyable, and we look forward to the opportunity to welcome you back for future events or stays.

10/10 - 훌륭해요

Leone

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roomy, functional, great amenities, well serviced, excellent location.
2023년 12월에 2박 숙박함
답변 제공: Peppers Docklands Team 님, 2023년 12월 17일
Dear Leone,Thank you for choosing Peppers Docklands and for sharing your positive feedback. We're thrilled to know that you found our accommodations roomy, functional, and well-serviced, along with great amenities. It's wonderful to hear that our location suited your needs well. We hope to welcome you back for another pleasant stay in the future.Best regards,Peppers Docklands Team

10/10 - 훌륭해요

Warren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding staff service particularly from Raphael
2023년 12월에 1박 숙박함
답변 제공: Peppers Docklands Team 님, 2023년 12월 10일
Dear Warren,Thank you for choosing Peppers Docklands and sharing your experience. We're thrilled to hear that Raphael provided outstanding service during your stay. We'll ensure to pass on your kind words to him. Your satisfaction means a lot to us, and we hope to welcome you back for another outstanding stay in the future.Warm regards,Peppers Docklands Team

8/10 - 좋아요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Peppers Docklands Team 님, 2023년 12월 10일
Dear Stacey,Thank you for choosing Peppers Docklands and for sharing your wonderful feedback. We're delighted that you enjoyed your visit and had a great experience with us. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Peppers Docklands Team

10/10 - 훌륭해요

Shannen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best thing was that we were right next door to the stadium.
2023년 11월에 3박 숙박함
답변 제공: LUNA 님, 2023년 11월 29일
Dear Shannen,Thank you for your review of Peppers Docklands! We are so pleased to hear that you enjoyed the convenience of our location next to the stadium. Your feedback is very important to us, and we strive to provide the best possible experience for all our guests. Thank you for taking the time to provide your insights. We hope to see you again soon!Warmest regards,The Peppers Docklands Team

10/10 - 훌륭해요

Aleksandar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can't get much closer to Marvel stadium
2023년 11월에 3박 숙박함
답변 제공: Luna 님, 2023년 11월 29일
Dear Aleksandar, Thank you for your review mentioning the convenience of Peppers Docklands's proximity to Marvel Stadium. At Peppers Docklands, we strive to provide our guests with exceptional hospitality services and luxurious accommodations. We look forward to welcoming you back!Kind regards, Peppers Docklands team

8/10 - 좋아요

Gavin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Luna 님, 2023년 11월 28일
Dear Gavin,Thank you for taking your time to share your experience with us.We are delighted that you enjoyed your stay and we look forward to welcoming you back!

8/10 - 좋아요

Nicolle

연인과의 여행
Love how its close to train/ sky bus to airport. A minute walk to marvel stadium.
2023년 11월에 1박 숙박함
답변 제공: Luna 님, 2023년 11월 28일
Dear Nicolle,Thank you for taking your time to share your experience with us.We are delighted that you enjoyed your stay and we look forward to welcoming you back!

6/10 - 괜찮아요

Sam

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
For A Peppers Hotel It Was Average At Best
Very big generous room size. The mattress was quite uncomfortable I would think needs to be replaced or a topper put on it, disappointing there is no room service option apart from being able to order very limited mini bar items. Could order through food delivery companies and the staff were happy to bring up to your room once delivered which is nice.
2023년 10월에 2박 숙박함
답변 제공: Luna 님, 2023년 10월 29일
Dear Sam,Thank you for taking your time to share your experience with us at Peppers Docklands. We are sorry to hear the stay was not up to your expectation.We greatly appreciate your feedback and we hope to be able to welcome you back in the near future for a better experience.

8/10 - 좋아요

Nethmi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was clean and convenient
2023년 10월에 1박 숙박함
답변 제공: Hotel Management team 님, 2023년 10월 21일
Thank you for your time to leave your past experience for your stay. We are glad that your room was clean and our location was convenient for your stay. We wish to see you again in the near future.

6/10 - 괜찮아요

Akhil

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Hotel Management team 님, 2023년 10월 21일
Thank you for your rating. Hopefully we will see you again in the near future.

10/10 - 훌륭해요

Haidi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was a good size with a king bed. Very clean and modern. The mattress was a little too soft for my liking. Close to everything. Would stay there again.
2023년 9월에 1박 숙박함
답변 제공: Jan-Cesar 님, 2023년 9월 29일
Dear Haidi,Thank you for choosing to stay at Peppers Docklands on your recent trip.We are delighted to hear you enjoyed your stay with us and that our facilities were to your liking. I do however apologise that our mattress was not to your liking. I will have our team give it a thorough test and inspection to ensure it is up to standard.We sincerely thank you for your positive review and look forward to welcoming you back in what is hopefully the not too distant future.Kindest regards,Jan-Cesar BarriosGuest Relations Manger

6/10 - 괜찮아요

MELISSA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough parking
2023년 9월에 1박 숙박함
답변 제공: Luna 님, 2023년 9월 30일
Dear Melissa,Thank you for taking your time to share your experience with us at Peppers Docklands.Our parking is limited and subjected to availability upon arrival. We apologise for any inconvenience this may have caused you during your stay.

8/10 - 좋아요

Marc

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff are very friendly and hospitable, facilities and rooms are Moderna and clean. Buffet breakfast is up there with the best. Will be going back
2023년 9월에 1박 숙박함
답변 제공: Luna 님, 2023년 9월 30일
Dear Marc,Thank you for taking your time to share your experience with us at Peppers Docklands. We are delighted that you enjoyed your stay with us all around and we look forward to welcoming you back.

8/10 - 좋아요

Neil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, great bed, really good adjustable air-con. Good services, handy location, good staff. Limited dining or breakfast options onsite is only negative
2023년 9월에 2박 숙박함
답변 제공: Hotel Management team 님, 2023년 9월 9일
Dear Neil, thank you for your time to leave your review with us. We are glad to that you had a good time in our hotel, also our facility, staff and location highlighted your stay. At the moment we have breakfast Wednesday to Sunday only. However, there might be more food options opening up soon so hopefully upon your next visit we can have more to offer.

10/10 - 훌륭해요

Deirdre

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, excellent access to public transport. Staff were very helpfuld
2023년 8월에 2박 숙박함
답변 제공: Peppers Docklands Hotel Management team 님, 2023년 9월 9일
Dear Deirdre, thank you for your time to tell us your past stay experience with us. We are happy to see that your room was clean and our location and staff highlighted your stay. We wish you nothing but the best and hopefully we see you again in the near future.

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room
2023년 9월에 3박 숙박함
답변 제공: Luna 님, 2023년 9월 6일
Dear Bruce,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!

10/10 - 훌륭해요

Pradeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Luna 님, 2023년 9월 6일
Dear Pradeep,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!

8/10 - 좋아요

Rosa

2023년 8월에 1박 숙박함
답변 제공: Luna 님, 2023년 8월 31일
Dear Rosa,Thank you for sharing your experience with us at Peppers Docklands. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!

8/10 - 좋아요

Stefan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
pleasantly surprised to how the family room looked like! I stay in a lot of hotels, and this one was very good value for money
2023년 8월에 1박 숙박함
답변 제공: Hotel Management team 님, 2023년 8월 28일
Dear Stefan, thank you for your lovely review. We are happy to see that you loved our family room and you had a great time with your family. We hope it won't be too long to see you again.

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Jason 님, 2023년 8월 13일
Hi Lauren,Thank you for leaving such a great review, we're glad that you enjoyed your time at our hotel.Looking forward to your next stay with us.Kind regards

6/10 - 괜찮아요

Donna

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not told there was no restaurant and parking...for a 5 star i expected more...wont stay again!! Supervisor helped me emensley
2023년 8월에 1박 숙박함
답변 제공: Luna 님, 2023년 8월 9일
Dear Donna,Thank you for taking your time to share your experience with us at Peppers Docklands. We are sorry to hear that it was not up to your expectation. Our restaurant is open for breakfast only at the moment- Wednesday to Sunday. We apologise for any inconvenience this may have caused.We have limited parking spots available and it is subjected to availability upon arrival. We make our best efforts to ensure guests are aware of this prior to arrival, this includes pre arrival message as soon as the booking is made. We can confirm that one was sent you on 03/08. We are reviewing the message wording again to ensure it is clear enough for guests.Once again, we appreciate your feedback

6/10 - 괜찮아요

Hanna-Lisa

2023년 8월에 5박 숙박함
답변 제공: Luna 님, 2023년 8월 28일
Dear Hanna-Lisa,Thank you for taking your time to share your experience with us at Peppers Docklands. We hope to be able to welcome you back in the near future

8/10 - 좋아요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for football at Marvel
2023년 8월에 2박 숙박함
답변 제공: Jason 님, 2023년 8월 13일
Dear Todd,Thank you for leaving your review, we're glad you enjoyed our convenient location for going to the football at Marvel.Hope we can welcome you again every time your team is playing.Have a wonderful day!

8/10 - 좋아요

karen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Walking distance to most thing s
2023년 8월에 2박 숙박함
답변 제공: Jason 님, 2023년 8월 13일
Dear Karen,Thank you for leaving a review of your stay at Peppers Docklands, we're glad you enjoyed our convenient location.We hope to welcome you once again.Kind regards,

4/10 - 별로예요

Luke

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Luna 님, 2023년 8월 31일
Dear Luke,Thank you for sharing your experience with us. We are sorry that the stay was not up to your expectation. Should you wish to discuss it further, please contact our reception team.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable spot. My only complaint is that I was charged for Saturday morning breakfast which was unsatisfactory. No bacon or sausage supplied.
2023년 7월에 3박 숙박함
답변 제공: Luna 님, 2023년 8월 25일
Dear Chris,Thank you for taking your time to share your experience with us at Peppers Docklands.We sincerely apologise for the issue you experienced during breakfast service. We are glad this did not stop you from enjoying your stay with us. We hope to be able to welcome you back in the near future.

6/10 - 괜찮아요

graham

좋아요: 청결 상태, 직원 및 서비스
No lights to bathroom area and unfortunately no option to move. Overall a nice place with great staff
2023년 7월에 1박 숙박함
답변 제공: Luna 님, 2023년 8월 25일
Dear Graham,Thank you for taking your time to share your experience with us. We sincerely apologise for the lighting issue you experience during your stay. On a positive note, we are glad you enjoyed the service delivered by our team.We hope to be able to welcome you back in the near future for a better stay.Regards,

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2023년 7월에 1박 숙박함
답변 제공: Peppers Team 님, 2023년 7월 29일
Thank you Philip for your excellent review.We are so happy you enjoyed your stay with us and hope to see you again in future.Kind regards

10/10 - 훌륭해요

Marco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic service, was greeted upon check-in & check-out. The way concierge is structured is very well thought through & spacious not to mention the atmosphere simply feels electrifying. Thank you for a memorable stay. Look forward to joing you all again.
2023년 7월에 1박 숙박함
답변 제공: Peppers Team 님, 2023년 7월 29일
Wow! Thank you Marco for such a great review!We are so happy you enjoyed your stay & I will be sure to pass on your compliments to our team.We look forward to seeing you again in the future.Kind regards

4/10 - 별로예요

Troy

2023년 7월에 2박 숙박함
답변 제공: Peppers Team 님, 2023년 7월 29일
Dear Troy,We are sorry to hear your stay did not meet your expectation.If you have any feedback that may help us to improve our service it would be most appreciated.Look forward to hearing from you.Kind regards

8/10 - 좋아요

Mark

2023년 7월에 1박 숙박함
답변 제공: Hotel Management team 님, 2023년 7월 10일
Hi Mark,Thank you for your high rating. Hopefully we can welcome you back in the near future.

8/10 - 좋아요

Deniz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was great and clean. Facilities available but at quite a distance. Pool is heated but not indoors which is a shame. Communication between staff needs work. First night they thought we were checking out, last day they weren’t aware we requested and granted a late check out. Cleaning staff have a habit of slamming doors - good thing we were out during most of these times. Location is great with transportation out front. Rooms are clean as expected and we enjoyed our comfortable stay.
2023년 7월에 4박 숙박함
답변 제공: Hotel Management team 님, 2023년 7월 12일
Dear Deniz, thank you for your review. We are glad to hear that the hotel was great and clean. We will pass the information on to the relative department in order for us to improve ourselves in the future.