근처 해변, 일광욕 의자, 비치 타월

하얏트 센트릭 사우스 비치 마이애미 여행 후기

4 out of 5
하얏트 센트릭 사우스 비치 마이애미
1600 Collins Avenue, Miami Beach, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 488개" "
평점 8 - 좋아요. 1001개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 116개" "
평점 4 - 별로예요. 1001개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 72개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2017년 12월에 1박 숙박함
Dear Valued Guest, We are so happy to see you had a satisfactory stay with us, but please accept our apologies for failing to exceed your expectations! We want all of our guests to have the most relaxing stay with us, while enjoying our wonderful location, friendly service, and comfortable facilities. Please come back for another visit the next time you are in Miami. We'd love to host you again! Eyal Goldberger General Manager

10/10 - 훌륭해요

Teresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great. Walkable distance to beach, shopping area, botanic garden, and tons of places to eat.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Teresa, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Jessica Francos, GM

10/10 - 훌륭해요

Anthony 님, West Palm Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and attentive staff
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Anthony, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Jessica Francos, GM

10/10 - 훌륭해요

Clarissa 님, Bronx

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite hotel to stay in while in Miami! Solo traveler friendly!
2024년 3월에 5박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Clarissa, Thank you for your wonderful recommendation, and we look forward to your next visit. We are delighted to be your hotel of choice in the area. Best, Jessica Francos, GM

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Kerry, It's outstanding you had such a wonderful experience with our location. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Jessica Francos, GM

10/10 - 훌륭해요

Tessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was warm and friendly property was clean and never wanted to leave
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 6일
Dear Tessa, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, Jessica Francos, GM

2/10 - 너무 별로예요

Zixuan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked ocean view but it is actually partial ocean views. The sea through the window is far away from the hotel. The hotel is small. The pool is also very small. The room does not have slippers, bathrobe, shower cap, toothbrush. I asked for them the first day I came. I got them on the third day. I need to keep calling the front desk. It also took a very long time for the front desk to answer the call because there is only one front desk. The room’s floor is also dirty. It is also noisy. I can hear the music every night from the other rooms of the same floor. All the housekeepings do not speak English. It is really inconvenient. Everyday, they came really early. I need to use a translator to ask them to come later, but they never came back. I need to call the front desk to ask them to come, and it took like an hour. The room does not have heating. We need to turn off the air conditioning to keep warm, but the housekeeping always came and turned it on, to like 65 degrees. Overall, the hotel and the service does not worth this price at all! Book a better one nearby!
2024년 3월에 5박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Dear Zixuan, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Jessica Francos, GM

10/10 - 훌륭해요

Zsolt 님, Ormond Bch

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we ha a very nice stay, thank you
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Dear Zsolt, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming review. It would be our pleasure to host you again if you return to the area. Best, Jessica Francos, GM

8/10 - 좋아요

Tracee

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Use of Lowe’s facilities
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Dear Tracee, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Jessica Francos, GM

10/10 - 훌륭해요

Howard 님, Fort Lauderdale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is in the heart of South Beach, and the hotel room is modern and clean. The only negative Comment I have is that parking and getting your car is tough as there is little parking space To leave your car and the valet is overwhelmed.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Howard, We're happy to hear from you and appreciate your kind review. It's great to know you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and one area for improvement, and hope to host you again. Best, Jessica Francos, GM

6/10 - 괜찮아요

Cheryl

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Miami Beach parking is difficult, so I picked this property because it had valet parking even thou it was the most expensive Hyatt I have come across. When I arrived it was raining and no one was working the Valet. Cars were everywhere and backed up into the street. The police were telling you to move your car, it was chaos. The front desk had me park in one of the public parking garages and I had to walk in the rain with my luggage to the hotel. Once inside they assured me they would refund me the 3 nights of valet parking. I got my bill and I was charged for the valet parking. They removed it but I had to bring it to their attention. For all my troubles they credited me one night of resort fees. Other than that the staff was friendly and the room was pleasant.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Cheryl, Thank you for taking the time to share your feedback with us. We appreciate having you as our valued guest. Our staff usually excels at responding to our guest's needs; however, we understand that we fell short in your case. We value your comments and will be using them to ensure that we are more consistent in providing our services. We would love to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Jessica Francos, GM

8/10 - 좋아요

Sabine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You are close to everything. So it’s very convenient location
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 12일
Dear Sabine, We are thrilled to see that our location was a perfect fit for your time in South Beach. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jessica Francos, GM

6/10 - 괜찮아요

Clement 님, BREMERTON

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I asked the clerk about the shopping options around the hotel. He answered: there are plenty of stores; you can check on Google. Homeless people on almost every street. The hotel entrance looks like a back door or a service entrance, next to a parking garage. The hotel is expensive considering the location and the services you receive.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 11일
Dear Clement, I apologize for the fact that you did not consider us to be a good value and that we did not provide you with hospitable service. Our top priority is to ensure that our guests are satisfied, and I regret that we left you with a negative impression. Your feedback is appreciated, as it helps us make changes for future stays. Thank you for taking the time to share your review with us. Sincerely, Jessica Francos GM

6/10 - 괜찮아요

karl

단체 여행
Rooms were very nice. Bar area so so. We arrived from a cruise early but weren’t able to check in until 5 pm. Had to put luggage in holding downstairs. Then finally get checked in and go down and get our own luggage and take it up. Workout etc is the hotel across the road
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear karl, Thank you for acknowledging our well-maintained and comfy hotel rooms even though your experience did not wow you. Reflections like yours allow us to improve future stays. Thank you for your time in reviewing your visit, and we hope you will consider returning for a more memorable experience. Sincerely, Jessica Francos, GM

6/10 - 괜찮아요

milagros

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
When i asked about my room being ready since i was already waiting 90 minutes, the middle aged African American woman at the desk told me she didn't know about my room since she didnt work housekeeping. The Hispanic desk giy finally got me a room at 5:50 pm! Well after our scheduled 4pm check in time. I asked for a breakfast voucher or a drink ticket and all he offered was 2 bottles of water which are free anyway. Terrible service.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear milagros, We deeply regret your recent experience and apologize for not having a room ready for your arrival. This is not acceptable by our standards, and we are continuously working on enhancing the quality of service that we provide. We hope that you will give us another opportunity to offer you the exceptional stay that our guests have come to expect from us. Once again, we are sorry for any stress that we may have caused, and we appreciate you taking the time to write to us. Sincerely, Jessica Francos, GM

8/10 - 좋아요

Siomara

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Um pouco decepcionante
Local muito bom, porém o serviço de limpeza nos quartos deixa a desejar. Reservamos um quarto com vista para a cidade e o quarto tinha uma vista para os aparelhos de ar condicionados do hotel.
2024년 1월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 19일
Dear Siomara, Thank you for taking the time to share this review. It is lovely to hear that you enjoyed your experience overall. Your feedback, including improvement areas, assists our team, who truly loves making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Sincerely, Jessica Francos, GM

6/10 - 괜찮아요

Navdeep

출장 여행
The location is good but it’s not worth the price of $1000 for 2 days
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Dear Navdeep, I appreciate you staying at our Hyatt Centric even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Jessica Francos, GM

10/10 - 훌륭해요

Camelia 님, Long Islanf City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fabulous!!! Close to everything, clean, modern. Thank you for my birthday upgrade :-)
2024년 1월에 1박 숙박함
답변 제공: fco 님, 2024년 1월 15일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

Ehsan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: FCO 님, 2024년 1월 8일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: fco 님, 2023년 12월 29일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

6/10 - 괜찮아요

Hung

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and easy walking distance to restaurants and shopping. No frills hotel.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Dear Hung,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Jessica FrancosGeneral Manager

10/10 - 훌륭해요

Eli

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 2박 숙박함
답변 제공: fco 님, 2023년 12월 24일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: fco 님, 2024년 2월 18일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

6/10 - 괜찮아요

Jonathan

가족 여행
좋아요: 청결 상태
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear Jonathan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Jessica Francos, GM

8/10 - 좋아요

Torsten

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Service Mitarbeiter Name Christobal an der Bar war super freundlich. Guter Service! Service Mitarbeiter am Eingang Hotelportier Name Ming und sein Kollege waren super nett und hilfsbereit! Top Service
2023년 11월에 5박 숙박함
답변 제공: Francisco 님, 2023년 12월 19일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Mat

2023년 12월에 3박 숙박함
답변 제공: Francisco 님, 2023년 12월 19일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

Rodrigo 님, Buenos Aires

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención es de primera y un upgrade el gimnasio en el Loews y el servicio de playa y bicicletas. Sería perfecto si tuviera toallas adecuadas. Son de pésima calidad y tamaño
2023년 12월에 5박 숙박함
답변 제공: fco 님, 2023년 12월 9일
Estimado huesped,En nombre del Hyatt centric South Beach, le queremos agradecer por su estadia y sus comentarios.Siempre estamos dispuestos a mejorar nuestro servicio, y dar una mejor experiencia ustedes.AtentamenteServicio al Cliente

10/10 - 훌륭해요

MIKIYA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Francisco 님, 2023년 12월 9일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
Excellent service from Pio in the front desk. The entire staff was friendly and diligent
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 6일
Dear Jose, I am glad that you had a 'perfect ten' experience at our hotel and that Pio left such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Jessica Francos General Manager

10/10 - 훌륭해요

gbenga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Francisco 님, 2023년 12월 5일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Francisco 님, 2023년 12월 5일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

ELENA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
View from windows and design of room
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Elena,I am glad our Hyatt Centric hotel provided you with a great experience while visiting Miami. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Jessica FrancosGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: fco 님, 2023년 12월 5일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was spacious and well maintained. However, there were no dresser drawers and I had to essentially live out of my suitcase. Also my companion and I arrived after midnight because of a flight delay and we could not raise anyone to let us into the building for a half hour. We thought we were going to have to sleep in the car. Other than that, the staff were generally helpful.
2023년 11월에 6박 숙박함
답변 제공: GM 님, 2023년 12월 1일
Dear Charles, I am sorry to hear that your stay started poorly but am relieved that it ended up being enjoyable overall. Thank you for being our guest and taking the time to share feedback that will help us improve our offerings. It was our pleasure to host you and we hope you consider a return trip in the future. Best, Jessica Francos General Manager

10/10 - 훌륭해요

Nageela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hele leuke personeel, vooral de man die beneden stond bij de ingang. Heel lief met kinderen. Ik raad het zeker aan en kom absoluut terug.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Nageela, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Sincerely, Jessica Francos General Manager

10/10 - 훌륭해요

Daren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing Property, centrally located and the staff were gracious and accommodating.
2023년 11월에 3박 숙박함
답변 제공: Francisco 님, 2023년 11월 28일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

Jerolamon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very perfect spot for all around activities and interests
2023년 11월에 1박 숙박함
답변 제공: Francisco 님, 2023년 11월 23일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

4/10 - 별로예요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Photos are not as they seam
The hotel was very noisy. The photos show it located on the beach. It was not you had to walk down an alley way to get to the beach. Very disappointed
2023년 11월에 1박 숙박함
답변 제공: Francisco 님, 2023년 11월 22일
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay at Hyatt Centric South Beach
2023년 11월에 4박 숙박함
답변 제공: Francisco 님, 2023년 11월 22일
Dear GuestWe hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

10/10 - 훌륭해요

margoth

2023년 11월에 1박 숙박함
답변 제공: Francisco 님, 2023년 12월 10일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

8/10 - 좋아요

Twan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Francisco 님, 2023년 11월 17일
On behalf of Hyatt Centric South Beach, I would like to express our sincere gratitude for choosing to stay with us during your recent visit. We truly appreciate your decision to trust us with your accommodation needs.We are delighted to hear that you had a pleasant experience during your stay. Our team works tirelessly to ensure that every guest receives exceptional service and a comfortable environment. Your positive feedback serves as a great motivation for us to continue delivering the highest standards of hospitality.At Hyatt Centric South Beach, we strive to create a memorable experience for all our guests. It is our goal to provide a welcoming atmosphere, top-notch amenities, and personalized service. We are thrilled to know that we were able to meet your expectations and make your stay enjoyable.Your kind words about our staff members are truly appreciated. We take pride in our team's dedication and commitment to delivering excellent service. Rest assured, your compliments will be shared with them, as it will serve as encouragement to continue their outstanding work.Once again, thank you for choosing Hyatt Centric South Beach. We value your patronage and hope to have the pleasure of welcoming you back in the near future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Warm regards,Hyatt Centric South Beach Team

2/10 - 너무 별로예요

Aurelis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Francisco 님, 2023년 11월 16일
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

4/10 - 별로예요

Alexey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Francisco 님, 2023년 11월 14일
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

2/10 - 너무 별로예요

Paola

Noise room from the restaurant next door. No early check in. Ridiculous
2023년 11월에 1박 숙박함
답변 제공: fco 님, 2023년 11월 5일
Dear Guest We hope this letter finds you well. We would like to express our sincerest apologies for the dissatisfaction you experienced during your recent stay at our hotel. We deeply regret any inconvenience or discomfort caused to you. At Hyatt Centric South Beach, we strive to provide exceptional service and ensure that our guests have a pleasant and comfortable stay. It is disheartening to learn that we fell short of meeting your expectations. Please be assured that we take your feedback seriously, and we are committed to addressing the issues you have raised. We have thoroughly reviewed your concerns and have taken immediate action to rectify the situation. Our management team has conducted a thorough investigation to identify the root causes of the problems you encountered. We have implemented corrective measures to prevent similar issues from occurring in the future. We understand the importance of delivering a seamless and enjoyable experience to our guests, and we deeply regret that we failed to meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our services. We would like to extend our sincere gratitude for bringing these matters to our attention. Should you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to contact us. We will provide you with the exceptional experience you deserve.Thank you for your understanding.Warm Regards,Hyatt Centric South Beach Miami Team

10/10 - 훌륭해요

Marie-Jose

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Très bien situé. Près de stationnement 20$/jr, de la plage et des restaurants/boutiques. Très agréable le soir l’animation sur Collins Ave. Table de travail, wifi gratuit, lit et oreillers confortables. Bon jet d’eau pour la douche.
2023년 11월에 1박 숙박함
답변 제공: fco 님, 2023년 11월 4일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed at a lot of hotels in South beach, and this has been one of the best experiences. The staff is extremely helpful and super friendly, the hotel is clean and at a great location. The rooms are nice, not fancy but really decent. The room seemed to have been renovated not too long ago, and I love having a stone floor, which can actually be cleaned correctly, as opposed to carpets. The bedding is great, and good quality, and my only remark would be the outdated furniture: the desk and minibar cabinet, which have seen better days. If these are the same in other rooms, I suggest management to spend a little bit of money to replace these, and make the rooms really great. I'll go back here.
2023년 10월에 4박 숙박함
답변 제공: fco 님, 2023년 11월 4일
Dear Guest,Thank you for your feedback! We are glad to hear that you had a positive experience during your stay at our hotel. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Warm Regards,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Jacoba

2023년 10월에 1박 숙박함
답변 제공: Francisco 님, 2023년 11월 2일
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We hope to be your first choice should your travels bring you back to the area.Best,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Daniel

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Francisco 님, 2023년 11월 2일
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We hope to be your first choice should your travels bring you back to the area.Best,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Francisco 님, 2023년 11월 2일
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We hope to be your first choice should your travels bring you back to the area.Best,Hyatt Centric South Beach Miami

10/10 - 훌륭해요

Jana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Supper friendly gentleman at the lobby
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 23일
Dear Jana, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Jessica Francos General Manager