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“PROS: The area is cute, walkable to buses, and there’s a sweet lobby kitty. The building is historic, with nice architecture. One front desk staff member was awesome, but the others during our stay were a bit less friendly. None were rude or unprofessional. They gave us fresh washcloths when they weren’t able to clean the room. CONS: The walls are so thin, we could hear all of our neighbors’ conversations, even though they were speaking in a normal voice. Our upstairs neighbors dropped their...

“Not clean. In the middle of the night all the plumbing sounded.”

“Clean room, friendly staff. Delicious options for breakfast. Great location for walking to restaurants.”

“Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. ”

“Clean room and friendly staff ”

“Property was clean and had comfortable beds”

“Mediocre for price ”

“My stay was disappointing. I had to wait until 4 PM to check in because my room wasn’t cleaned. The hotel seems to cater mostly to blue-collar workers, with many work trucks in the parking lot. One major issue is that rooms are only cleaned once a week, which was not disclosed when booking. This should be clearly stated so guests know ahead of time. The internet is very poor, especially if you need it for work, and the front desk said there was nothing they could do. Overall, the hotel did not...

“We were shocked and disappointed at the overall condition of the facility! The room smelled like smoke and my 2 daughters with asthma had trouble breathing. Unfortunately, other facilities in the area were also booked solid.”

“The hallways smelled the water in the tub black stuff came out the front desk gave someone my room when it was still being occupied by me rooms was just okay ”

“Friendly and professional employees ”

“Clean room, very kind staff. AC and plumbing wet”

“I made my reservation for Woodspring Suites months in advance, but 10 minutes before I got there (9PM), they cancelled my reservation to give to someone else when all the hotels in the area were full due to a convention, meaning I had to hunt for an extended period of time to find a replacement. Very much not happy about them not honoring my reservation. Also, I have to wonder about safety on the property, as all entrances to the lobby are locked 24/7.”

“We were very comfortable at this hotel and we enjoyed the breakfast and coffee. ”

“Easy parking and access to the hotel. Recommend encouraging the staff to say a simple hello or good morning. It would reflect well on customer service. It is apparent that the hotel is under new management or there is a new general manager who has a focus on customer service.”

“Good”

“I was very disappointed that the on-site restaurant was closed on my overnight stay. I expected it to be open so I could just check in and go upstairs to eat. The front desk said they were not enough people to staff the kitchen. That’s why it was closed. I wound up driving 10 minutes away for a mediocre meal. I have eaten at the Placery in other Hyatt and it was excellent, so I was disappointed that this one did not have an opened restaurant.”

“Clean, classy and safe area”

“Clean room, friendly staffs, and very convenient location to the Richmond airport.”