조감도

그랜드 팔라디움 레이디 해밀턴 리조트 & 스파 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1162개 이용 후기 중 478개" "
평점 8 - 좋아요. 1162개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1162개 이용 후기 중 172개" "
평점 4 - 별로예요. 1162개 이용 후기 중 103개" "
평점 2 - 너무 별로예요. 1162개 이용 후기 중 126개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The snorkelling right off the resort was fantastic.
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 4월 22일
Dear Andrew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 - 별로예요

Heidi

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Smoking facility, unfriendly staff
2024년 1월에 5박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 21일
Dear Heidi, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 - 괜찮아요

Vlad 님, North Hills

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 21일
Dear Vlad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

4/10 - 별로예요

Oscar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
El hotel en general muy lindo, bien cuidado, limpio, muchas áreas para niños, fácil movilizarse a la piscina y playa. La comida bastante buena. Lo malo de este hotel es el servicio, la mayoría de los empleados atienden de mala forma, muy mal educados y con cara de molestos, lentos, se olvidan que te están atendiendo y de lo que uno solicita, algunos fueron incluso groseros. Se recomienda que capacuyen para una mejor atención al huésped, también, faltan snacks cerca de la piscina o la playa, existen horas donde no hay que darle de comer a los niños, se debería considerar ya que, se supone es un hotel familiar. En general lo pasamos bien, tranquilos pero muy mal atendidos, definitivamente no nos interesa volver a Jamaica nunca más !!!
2024년 4월에 6박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 13일
Estimado Oscar: Nos complace haber sido seleccionados como la mejor opción de resort y confiamos sinceramente en que se crearon algunos momentos memorables. Nos decepciona saber que la experiencia no cumplió con sus expectativas y agradecemos sus comentarios. Estamos tomando las medidas necesarias para mejorar los aspectos del servicio que estaban menos de lo deseado. Esperamos recibirlo nuevamente para poder ofrecerle una experiencia más positiva. Un cordial saludo,

8/10 - 좋아요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort
2024년 4월에 7박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 13일
Hi Alex, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Nadia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is older, but well maintained. Staff was ok, no one really seemed happy to be working there besides a handful of people (check in clerk and housekeeping lady were fantastic, as was the gentleman we booked our excursion with and the two Expedia reps who came to chit chat to welcome us and then to discuss certain issues). One major issue was the lack of food in the all inclusive breakfasts and lunches. Popular items would run out and were gone for the day. Examples include hash browns, and poached and scrambled eggs, amongst other things. Several other guests said they had experienced the same thing the entire week they had been there. I have never experienced this at an all inclusive resort before. If things are finishing, the staff is usually right there, waiting to replenish. Here, staff had to be asked several times, only for guests to be told that it’s coming or it’s done for the day (how do you run out of Nutella??) all in all, a decent experience overall, but was expecting more in terms of customer service and availability vs the hotel rating.
2024년 4월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 4월 8일
Dear Nadia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We are disappointed to learn that some experiences did not meet your expectations. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

John

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was exceptional, well maintained and our rooms impeccably serviced. Easy to move around with short strolls between venues and shuttle services readily available. The staff were warm and friendly and very accommodating. Thank you for a wonderful experience!! John and Julia
2024년 3월에 7박 숙박함
답변 제공: Chris-Ann Gayle 님, 2024년 4월 8일
Hi John, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Deirdra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast buffet needs a better set up/system. Lines are long for one item and causes confusion amongst guests. Move it to the walk around area to condense congestion so that guests can easily grab one item and not be held up in omlet line. Have two workers on omlet possibly on busier days/times.
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 6일
Dear Deirdra We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Armando 님, Oviedo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 7일
Hi Armando, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Charmaine

2024년 3월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 4월 24일
Dear Charmaine , Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 - 괜찮아요

Steve

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The staffs were not kind. We couldn't have water and snacks in the room for two day because they ran out. It was hard to book restaurants. Pool and beach were great.
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 4일
Dear Steve, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

2/10 - 너무 별로예요

Roger

가족 여행
별로예요: 숙박 시설 상태 및 시설
Looks like some plumbing problems that were not handled promptly left scars on ceiling of the first floor accommodations. There was a smell as well in those rooms that had scars in the ceiling from leaking water. Reason why we asked to change our rooms after check in. 2 hours wasted from observing 2 rooms they claimed was available and we could choose one of them. Some staff was tired and a bit rude. Could be due to understaff which couple of workers confirmed with my family. Over all experience it was fine. I only booked this stay because it had 7 restaurants and my wife loved Indian food. About the food, I only give it 2 stars, nothing really to exaggerate about at the Grand Palladium Resort Jamaica. There is a lot of food, but nothing that you can’t cook better yourself. I won’t be returning at the Grand Palladium Resort & Spa Lady Hamilton. Just not excelling in top service and quality in any part. The swimming pool after 5 days got foggy. Staff does not want to hear you out, only the managers do. They are some friendly, those more of the guys that were driving the cart for transfer to locations around the resort and the welcoming crew. They will offer you a gift if you go on a tour after your arrival. We didn’t want to be rude and also it would help to see what’s around faster with a tour guide. The catch is after the tour they try to sell you a package to come stay anytime with them and get more perks. No thanks. I was only expecting a tour. Not a real estate offer
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 1일
Dear Roger, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 - 괜찮아요

Timiko Lanice

가족 여행
별로예요: 편의 시설/서비스
Villas have no elevators.. Food was just ok. Not many opens for buffet. There was always a wait for the bacon to come out. Definitely just average and not one of my favorite resorts. My friends and I did spas and she got robes and we did not.
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 4월 1일
Dear Timiko Lanice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 - 훌륭해요

Roxanne E

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our vacation at this resort . The suite was spacious and the meals were great. We also enjoyed the local fruits and cuisine.
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 29일
Hi Roxanne E, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 - 괜찮아요

Fatima

가족 여행
좋아요: 편의 시설/서비스
The resort will definitely an average experience. No wow factor at all.
2024년 3월에 5박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 28일
Dear Fatima, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 - 괜찮아요

Kenneth

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Even high level rooms were clean but not well maintained. There were plenty of food options with good settings but overall the food, though plentiful, was not very tasty. The pools and beaches were great. But any other activities cost more, above the already hight price. If you like big crowds and loud music, this may be for you. If you prefer space and intimacy, maybe try somewhere else.
2024년 3월에 2박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Kenneth, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 - 괜찮아요

Michele Lucy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The upkeep of the property was lacking. The first room we had smelled very musty, the bathroom was very old and the shower leaked. We upgaded to romance villa and it was much nicer, however the outside had been recently painted and there was paint splatter everywhere, and the paint chips from scraping all over the ground and in the bushes. It was very difficult get get reservations for dinner, and the buffets were subpar. The food at the Indian, Italian and Japanese were very good, once we finally were able to get in. The Mexican was terrible. The weather was beautiful and the food at the Jerk Shack for lunch was amazing. We made the best of it, will not go back, as it was not as nice as other places we have been to before.
2024년 3월에 5박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Michele Lucy, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, food was not always a 10 but the service was amazing !!! And beautiful property with lots to do
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Amanda, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Guest services was not helpful. One staff member in particular was rude.
2024년 3월에 6박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 23일
Dear Heather, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

6/10 - 괜찮아요

Ashley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The phone never worked in my room and I was constantly told that IT would fix it but they never did. The food was mediocre, the resort itself was nice
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Dear Ashley, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to the phone issue and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Julia Mary

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just got back from a week at the Grand Palladium Lady Hamilton and it was the best resort experience we've had. Staff, for the most part, are very friendly and accommodating. Food was decent and pool and beach areas great. My only criticism is the lack of chairs during high time. You aren't supposed to save chairs, but this was most definitely happening, which negatively affected us rule-followers. Otherwise, it was a fantastic experience.
2024년 3월에 7박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Dear Julia Mary, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will ensure we have the issues with the lounge chairs revised and strive to make the necessary improvements on this. We look forward to welcoming you back very soon for another unforgettable experience.

2/10 - 너무 별로예요

Richard 님, Richmond

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Property is nice but fails everywhere else. Buffet food cold. Specialty restaurants hard to book. Staff mostly grumpy. Have to avoid the high pressure sales pitch for their time sharing program. Nothing but textiles at adult pool and beach so don't expect CO.
2024년 3월에 2박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 18일
Dear Richard, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

8/10 - 좋아요

Bailey

2024년 3월에 4박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 4월 5일
Dear Bailey, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 - 괜찮아요

Shaunetta

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The resort offered a decent variety of culinary options, but the unorganized reservation process diminished the overall dining experience. In addition, they continued to run out of food in the buffet's. Overall, the food was good, but getting it was less than ideal. I truly enjoyed my spa experience and the resort staff were kind and friendly. While I likely will not return to this resort, I do think it is suitable for those who want a clean, safe, and family friendly place to stay.
2024년 3월에 4박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 16일
Dear Shaunetta, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to dining and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 - 좋아요

Nadine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort and great customer service, good food and entertainment.
2024년 3월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 15일
Dear Nadine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 - 좋아요

Melanie J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 16일
Dear Melanie J, We appreciate you giving Grand Palladium Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 - 훌륭해요

Zdzislawa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no single thing that I didn’t like it . It was the best holiday in my life. Everything was perfect.
2024년 3월에 8박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 14일
Hi Zdzislawa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Christina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chef Jaime at the Japanese restaurant is a great chef and singer. Thank you
2024년 3월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 12일
Dear Christina, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience and we will certainly pass along your feedback to chef Jaime! .

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent
2024년 2월에 14박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 10일
Hi Sandra! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Obie

2024년 3월에 5박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 30일
Hi Obie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Lynette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great resort, family friendly, and activities were accessible for all.
2024년 3월에 3박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 9일
Dear Lynette, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you.

10/10 - 훌륭해요

Irma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
would go there again
2024년 2월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 7일
Hi Irma! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Harry

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just absolutely loved this resort. The people were wonderful. We will definitely be back. Thanks Novia, Patman, & Orlando.
2024년 2월에 9박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 5일
Dear Harry , Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Brianna

가족 여행
좋아요: 직원 및 서비스
Beautiful family friendly resort. 10/10 recommend
2024년 2월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 5일
Hi Brianna, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Melissa

2024년 2월에 7박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans and we are happy that we have achieved tis with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was very clean. The staff were extremely helpful and welcoming. Our concierge Kadesha was wonderful.
2024년 2월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 4일
Dear Elaine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 - 괜찮아요

FARIBA 님, mission viejo

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
If you are a group of 8 or more people do NOT stay here. The property was good. Very very clean. Staff were working hard always to ensure the resort is clean. Food was good and lots of i Ning options if you’re lucky enough to get a reservation. Our main major issue was it was not group friendly. We were a group of 18 people and they were not accommodating at all!!!! We were only able to get dinner seated together one time the whole 7 days. This includes breakfast lunch and dinner. They would not under any circumstance stick two tables together. Even when the restaurant was half empty. It made no sense at all. It’s two tables side by side why not just stick it together. This trip was for my birthday and even my birthday dinner I had to sit at a different table from half the group. It was super frustrating and sad. So again if you are a group that would like to eat together do not go here.
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 3일
Dear Fariba, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Keyonna Arnold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 2월에 3박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 2일
Dear Keyonna Arnold, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was amazing! we will strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Madalyn

연인과의 여행
Great time for everyone
2024년 2월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 7일
Dear Madalyn, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 2일
Dear Margaret, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Destiny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything I’ll be back again
2024년 2월에 2박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 28일
Dear Destiny, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Michael 님, Salem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were here 8 years ago and enjoyed our stay then and again this time. They have kept the property up and seem to be renovating the buildings one by one. Love all the beaches and pool areas. The specialty restaurants are great.
2024년 2월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 25일
Dear Michael, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Amoos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an excellent place for vacation with family and friends. Massive property which is well maintained and planned. It’s a hour away from the airport. Would be great if shuttle service was available from the resort instead of relying on shady vendors. Food is great at the Ala Cart restaurants, okay at the buffets. There are 2 all day buffets but have similar dishes, need to be differentiated. DJs keep blasting music till 1 am which is annoying to folks trying to sleep at such a late hour. Waiting staff can sometimes seem not very friendly.
2024년 2월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 25일
Dear Amoos, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though some experiences did not meet your expectations, we will strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

2/10 - 너무 별로예요

Teishana

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
My earrings were stolen from my room. Shuttles drove past my friends and I repeatedly but would stop for every white person . Shuttles wouldn’t come when requested. We didn’t have water for hours. Couldn’t shower or use the toilet. There are no swim up bars. There was a group of school kids that were beyond drunk and underaged and they were still giving them liquor. It was a mess.
2024년 2월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 23일
Dear Teishana, Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we continue to deliver the excellent standard of service that our guests have come to expect. We encourage you to contact us via email at info.jamaica@palladiumhotelgroup.com to discuss your experience in more detail, and we look forward to hearing from you. We strive daily to fulfill our mission to turn guests into fans, and we look forward to welcoming you back on a future trip to show you our improvements and give you the five-star experience you deserve

10/10 - 훌륭해요

Matthew Burton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an amazing property. All the staff was incredible, great food, and great drinks! You certainly felt welcomed, and the rooms were a nice size. I will definitely be back. The only thing I did not like, was the night before I got notified airport transfer is not included, and we need to find our own transportation. I blame Expedia for that.
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 23일
Dear Matthew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Lillian L

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I truly enjoyed the property as a whole. I went for my 50th birthday and it was great
2024년 2월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 2월 20일
Dear Lillian, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

UNDRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. The resort was beautiful and the staff very friendly and helpful. Would definitely recommend and possibly return. Only one concern, we attended a wedding and everything was beautiful. However, during the reception dinner, I requested a plate with only chicken (prepared with salmon & chicken). Instead of receiving a freshly prepared plate, they simply removed the salmon and added an extra piece of chicken. There was salmon left on the vegetables and potatoes. While I am not allergic, the taste is seafood upsets my stomach, therefore this ruined my meal. If I were allergic this could have caused a possible fatal reaction. Better precautions should be taken, to prepare a fresh plate would have only taken a few extra minutes.
2024년 2월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 20일
Dear Undra, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will certainly be taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Hailey

2024년 2월에 6박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Hi Hailey! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Joanne Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First time in Jamaica for me as well as my partner. Found this property on a great deal for the week of February 9-16, 2024. Made arrangements with Jude to tour for the ride from the airport in Montego Bay to the property which was well organized And safe. The room was very generous, and we opted for an upgrade to an ocean view when booking. a true suite with a bedroom separate from bathroom and living areas. Minibar was stocked each day with waters and beer, potato chips, a chocolate bar and peanuts. The housekeeping staff was very good and brought anything that we felt we needed, for example, bathrobes and slippers. The à la cart restaurants were easy to book via the Palladium app. We were able to visit six different à la cart restaurants as well as enjoying the buffet for breakfast and one dinner. The jerk chicken huts at the two beaches were also fantastic. Of note is that my partner lost his sunglasses paddle boarding on the first day we were there. One of the fellows running the water sports actually went out the next day for a couple of hours with a snorkel and, if you can imagine, found the glasses and returned them to him. This was outside the realm of customer service. A good example of the service you’ll find here at the grand Palladium, Jamaica, Lady Hamilton resort. Highly recommend this lovely property on a beautiful island with fabulous people. Oh yes, one more thing, the entertainment was top-notch. Not typical of Caribbean resorts, but much better!
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 18일
Dear Joanne, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 - 괜찮아요

Lawrey

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a Jr Beachview suite on Lady Hamilton side. Closet doors were broken; safe wouldnt open: shower door wouldnt open and close properly; ceiling lightbulbs burnt out so very dark in the room. The plus was it was ground level. Al A Carte dining was lack luster. This was our 4th time here over the last 6 years. Wouldnt come back. Italian and Mexican restaurants were disapponting. Staff super friendly Drinks were cold.
2024년 2월에 4박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 16일
Dear Lawrey, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.