The hotel itself is great. However, the unit that was part of the package was privately owned. The condo is on the third floor in a complex that does not have elevators. Imagine dragging your luggage to the door. Inside, the condo has 2 floors, with a spiral staircase to the upper level; another difficulty. We were travelling with a 2moth old child and brought a stroller with us in addition to luggage with stuff for family members who reside on the island. The housekeeper, who is privately employed by the owner, was not there to meet us and did not show up at any point during our 7-day stay. After 2 days without any cleaning service the hotel assisted me in contacting the owner, who informed me that it was $25 per day for the housekeeper. I stated that the only amount I has seen on the website was $10 for the rooms cleaned by the hotel staff. The owner stated that she would accept that amount but no one came to clean. I also attempted to get a different room but the request was rejected by the owner. The unit itself is in need of maintenance. The furniture was lumpy, the toilet is too close to the tubs and the showers to small with the enclosures. There was also a water bug (roach) in the room.
