The booking confirmation said: The hotel will charge you XXX,XXโฌ. ...Amount to pay at hotel in the local currency XXX,XXโฌ, and Payment details: Price per room per night XXX,XXโฌ, Total to be charged by the hotel XXX,XXโฌ . With all these instructions, we paid the hotel owner above amount + service tax upon her request (and she did not give us receipt, instead she told us that hotels.com will send us receipt). Then we have been charged again by hotels.com on my credit card. Spent already 4 days still no result. That makes me feel frustrated. hotels.com and my credit card company and I myself can not get touch with the hotel.
Suggestion to other customers, please call booking company before departure to make sure whom to be paid if your booking confirmation has similar words as I listed above.
