몬차, 밀라노의 발코니가 있는 호텔

"매우 친절한 응대와 맛있는 조식. 체크아웃 후에 기차 시간이 남았는데 짐 보관을 할건지 먼저 물어봐주셨음. 카푸치노가 너무 맛있었습니다."

"깨끗한 객실, 친절한직원,훌륭한위치에 있습니다!"

"브레라 거리에 있어 너무 좋았다. 복잡하지 않고, 너무 좋았다"

"We have found some problem in the drain system of shower booth. It took long time. We recommend you to repair the drain system."

"위치, 서비스, 조식, 룸상태 모두 좋았습니다 다음에 오면 또 방문할꺼예요"

"Great location and great staffs."

"Worst service ever. The hotel room was freezing. A staff member came to check, but it remained unbearably cold. I had to sleep in thick outerwear for two nights. It also took forever for hot water to come through. But the worst part? Before check-in, the hotel sent a promotional email about their in-house restaurant, UNA Cucina, offering a discount for early reservations. However, after checking in, I realized it was the same restaurant as the breakfast venue, nothing special at all—completely misleading. To make things worse, after sending a reservation email, I never received a confirmation or any response. When I inquired on the day of the reservation if I could cancel, they quickly responded saying it was "non-refundable" due to same-day cancellation—despite never even confirming my booking in the first place. As a result, instead of dining at one of Milan’s amazing restaurants, I ended up having dinner at a place with a blocked view due to trees. And to top it all off, I had booked for 7 PM, but the restaurant actually opened at 7:30 PM—yet no one corrected this. But what made me the angriest? The staff had no idea I even had a reservation."