Thank you for your feedback.

Hello Luis,Your review of the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Natalia, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ regarding the great kitchenette, amazing storage space and convenience. I do apologize for the issues highlighted with the bathroom. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Ana, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Steve,Thank you for sharing your feedback. I do apologize for the inconvenience this may have caused you. I will be sure to share your feedback with the TEAM.

Hey Afi,We at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ thanks you for your feedback and are happy to read appreciated the ovens and big refrigerator. You also mentioned the room was nice and so was our staff. On the other hand, your low scoring was due to soiled mattress and the situation you mentioned with our staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with a better stay in the future. Sincerely, Kerry-Lee Red Roof ManageentRediResponse Specialist

Dear Sandra,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the noise disturbance and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. You indicated that the lack of amenities, the damage to the walls and the decor not being to your liking hindered your experience. You also mentioned that the price to value ratio did not meet your expectations, which was truly disheartening to hear. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Hanna. The staff and I at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ appreciate your 3/5 score following your stay. I am happy that the convenience of our location pleased you. However, you stated that the musty smell described, the uncleanliness of the toilet and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Christine. The staff and I at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ were disappointed to see your 1/5 score. You indicated that our hotel was overbooked and had a foul odor which dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Yendry, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for sharing your 5/5 rating with us, Blanca. Our staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hello Matthew, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Querido Carlos,Gracias por tomarse el tiempo para contarnos sobre su experiencia en HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por la cama rota, el calentador dañado, la puerta que no cerraba correctamente y el problema de plomería. Su satisfacción es importante para nosotros y nos gustaría hacer las cosas bien. He notificado a la propiedad sobre sus comentarios para que puedan trabajar con el equipo de administración para resolver sus inquietudes.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Sus comentarios son cruciales y nos aseguramos de que dichas interrupciones se minimicen en el futuro.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Shae, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I appreciate your 5/5 score following your stay. I am happy to read that you found the hotel to be quiet and clean. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Rashell,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. I am happy to read that you were pleased with the cleanliness of the room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Matthew, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Marcel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for your feedback.

Dear Roisin,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. Based on my investigation, I saw where the refund was issued on 03-16-2024 which will take 7-14 business days to show on your end depending on your bank. At Red Roof, we at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Edrey,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Philadelphia - Maple Shade, NJ. I am glad to read that you had a good stay and how pleased you were with the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Caroline,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the uncleanliness of the room, the burn marks on the bed sheets and the other concerns you listed is truly regrettable. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Jean, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Philadelphia - Maple Shade, NJ. I am glad to read that the room met your expectation, prompting your 4/5 score.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Chanall, We at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Dustan, Thank you for taking a moment to complete our survey. At the HomeTowne Studios Philadelphia - Maple Shade, NJ we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Henry,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management

Dear Hellema, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. We sincerely appreciate your comments and are happy to hear you had a satisfactory experience with us and was pleased with the encounter you had with our staff. However, you mentioned that the upkeep of the property was not to your liking. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Red Roof hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

Dear Abdul,Thank you for sharing with us. We were displeased to read that your recent experience at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ did not meet your expectations. You shared some distasteful downsides with us, which we will bring to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. It would be our pleasure to improve the impression left with you at any of our Red Roof locations.Best regards,Red Roof Management

Hello Jeremias,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ and I appreciate your 5/5 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future.Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Marina,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Harshakumar, for the feedback about your stay at our HomeTowne Studios Philadelphia - Maple Shade, NJ. We appreciate your 3/5 rating. However, I was disheartened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Your comments will be forwarded to the appropriate department for further review. On the other hand we do express our apologies for any inconvenience caused regarding our hotel not being thoroughly cleaned.At Red Roof, we appreciate your business and truly value your feedback. Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Jasmine, for rating your recent stay at the HomeTowne Studios Philadelphia - Maple Shade, NJ. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Amber,I am sorry to see that your impression of our HomeTowne Studios in Philadelphia Maple Shade was not a good one. Issues you've mentioned regrading no heat, no coffee, the room being unclean and noise disruptions are regrettable to see, as we strive to provide our guests with satisfactory stays. Thank you for making us aware of your concerns. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hello Twinkle,Thank you for choosing to stay at our HomeTowne Studios Philadelphia - Maple Shade NJ. We are happy to have served you and to have been able to provide you with a clean, cozy stay with convenient parking. We apologize for any inconvenience that may have been caused however, due to there being no utensils in your room. Please know that this is not a provided amenity, but we do have them available for purchase at our front desk. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better stay.Sincerely,Red Roof Management

Hello Daniel,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear James,It's a pleasure to have provided you with friendly staff service, however, you've expressed your displeasure in the quality of the AC unit in your room. It's disappointing to know that this is the impression you left with of our hotel. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

Hello Lucie,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. It is utterly disappointing to see that your stay was negatively impacted by issues you've reported with an uncleaned bathroom and insects that you encountered. This isn't an experience our guests usually have with us. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we at Red Roof hope you will have a better stay in your future travels.Sincerely,Red Roof Management

Thank you, Joseph, for being our guest at the HomeTowne Studios Philadelphia - Maple Shade, NJ. We welcome your positive rating and happy to hear that everything was fine. However, we apologize for any inconvenience you experienced with the trash can. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Jillian,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the concerns you described regarding the lack of cleanliness and the insect you reported. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.On your next stay should you need any assistance, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Melinda,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. You indicated that you weren't satisfied with the comfortability of our beds, our apologies for any inconvenience. Please know that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Christine,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Zirong,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see your 2/5 scoring and would love for you to consider adding comments to your survey in the future, to let us know where we let you down in order to improve our service and its quality.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Anthony,I am sad to see your poor scoring after your visit with us at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. You mentioned the noisy guest and fire alarm were the main hinderances during your stay.It's sad to see we failed at providing you with a quiet stay. Please know your voice is of huge importance to us at Red Roof as we try to make guest experiences better.Thank you for your feedback and all the best in your future travels.Sincerely,Red Roof Management

Hello Maritza,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, will be an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

Hello Valerie, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Valerie, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Philadelphia - Maple Shade, NJ and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Antonia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJE. It's saddening to hear that you encountered a faulted door, broken heater and insects while staying with us. You stayed that your stay fell short due to the indicated experience. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please note that once no damage as been done to our property, your deposit will be returned, just that it may take a few days (5-14) to reflect in your account. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

Hello Karyna, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management