Find hotels near Mullet Bay, Lowlands from ₩128,456

"This resort is a sister property to Royal Islander La Plage across the street and you will likely wish you had booked there instead. While La Terrasse has a beautiful pool onsite, a lovely roof garden, and a convenient parking garage, the minimal communication from and availability of staff, coupled with the restrictiveness of the supposedly “shared amenities” of La Plage, was frustrating to navigate. No one explained anything to us at check-in about room cleaning, towel availability or pool or parking location. Thank goodness for the patient Security staff, who helped with luggage, towels, directions and even check-out, as no one was at the front desk a good share of the day and the call number the sign at the front desk referred us to was only sporadically staffed. The pool bar is rarely open either. The people at La Plage explained what the La Terrasse staff did not — but made sure to tell us that only the small beach area at the bottom of their guests’ beach access stairs was available to us. (And you better have your towels set up on beach chairs before 8 AM …) Activity plan info is only there. This resort is ideal for travelers who are as interested in nightlife and the casino as the are in the beach — Maho village is a busy, energetic place from dawn til way past dusk, and the planes from the right-there airport and the traffic on what is a main island road add to that. Restaurants and cafes are convenient but a relaxing “get away from it all” is not Maho Village. "

"The hotel itself is in great condition and looks well maintained, which makes the experience even more disappointing. Unfortunately, the service is on the level of a hostel rather than a proper hotel. The staff give the impression that they’re doing you a favor instead of simply doing their job, which makes interactions frustrating. Room service is practically nonexistent. Our room was cleaned, but no fresh shampoo or shower gel was provided. After calling four times with no result, I had to go and pick it up myself. I also asked to speak with a manager and am still waiting for a callback — which honestly says everything about how things are handled here. Overall, the service is brutally bad and completely undermines what could have been a good stay."

"Yes It is"

"Parking was convenient and easy. "

"Very friendly staff. They went above and beyond. "

"The location is great, the host was great at communicating and available. The views was amazing.The listing did include the pool was heated but it wasn’t when we were there. I paid extra for romantic roses petals but no roses were in the room only some cheap heart shaped creations. The bathroom and towels need to be updated. "

"The whole property needs to be updated, toilet wasn’t working, dusty, mold. It seems that after the hurricane no updates were made. Nothing much going on neither in terms of amenities "

"Clean room, Friendly staff"

"The room are very modern and the staff super friendly. You are in a great area with restaurants and the beaches are a short walk. "