Dear Paul, Thank you for choosing to stay with us once again at The Charles Hotel! We greatly appreciate your continued trust in us and are delighted to hear that you had another enjoyable experience.Your kind words regarding our staff, service, attention to detail, cuisine at Sophia’s Restaurant and The Charles SPA mean the world to us. We are thrilled to have made you feel so welcome and to have provided you with a great overall experience.We cannot wait to welcome you back for your third visit! Until then, please do not hesitate to reach out if there is anything we can assist you with.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mr. Peter,A heartfelt thank you for leaving us such an amazing comment about your recent stay at The Charles Hotel Munich! Our entire team is thrilled to hear that you had such a fantastic experience. Your feedback fuels our passion for hospitality, and we can't wait to welcome you back for another memorable stay!"Please contact us anytime in case there is anything we might assist you with.Best RegardsFlorian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Eduardo, Thank you very much for staying with us at The Charles Hotel. We are delighted to read you had a wonderful time in Munich. Your satisfaction is our utmost priority, and we are committed to delivering exceptional service to all our guests. We look forward to welcoming you back soon for another memorable experience. Thank you for rating us with 5 stars. Best regards, Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Robert,Thank you for staying with us at The Charles Hotel on your recent visit to Munich.We are delighted and very proud about the wonderful experience you had.The entire team is most grateful for your rating and we look forward to welcoming you back to our hotel in the near future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mina,Thank you for choosing to stay with us at The Charles Hotel on your recent visit to Munich and for sharing your experience here on Expedia.We are very proud to read about the wonderful experience you had.Thank you again for your feedback and we look forward to welcoming you back to our hotel in the near future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mrs. Despina,We would like to thank you very much for choosing to stay at The Charles during your time in Munich and for sharing your experience here on Hotels.comWe are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your fantastic rating and we look forward to welcoming you back to our hotel in the near future.With best wishes,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Sheren,Thank you for staying with us at The Charles Hotel on your recent visit to Munich.We are delighted and very proud about the wonderful experience you had.The entire team is most grateful for your feedback and we look forward to welcoming you back to our hotel in the near future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Caroline,Thank you for your visit to The Charles Hotel and your time in sharing your impressions on Expedia.It is a great pleasure for us to read that you had a pleasant stay and we are very pleased about your excellent rating for service and quality.We would be delighted to welcome you back soon.With very best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Marcelo,Allow me to thank you for sharing your experience with us here on Expedia.We are always looking for ways to improve our service and we take your rating into serious consideration.I am truly sorry to see that you did not enjoy your stay with us.Our primary goal at The Charles is to offer our guests an impeccable service and the warm hospitality they deserve - regardless of the number of times they have stayed with us - in order for them to live the most memorable experiences.As it looks like that this was not the case we would appreciate more Feedback from you regarding your stay.Please do not hesitate to contact me directly and I will be delighted to assist you personally.With best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Pedro,Thank you for staying with us here at "The Charles" Hotel during your visit to Munich.We appreciate your time in sharing your impressions on Expedia.It is a great pleasure for us to read that you had a pleasant stay and we are very pleased about your excellent rating for service and quality.We would be delighted to welcome you back soon.With very best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Eduardo,Thank you for staying with us at The Charles Hotel.We are delighted and very proud about your feedback.I am more than happy to share it with the entire team. 5 stars show us that we have provided you with a wonderful stay and we are very proud of that. The entire team is most grateful for your feedback and we look forward to welcoming you back to our hotel in the near future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Leslie, Thank you for your stay at The Charles Hotel.We are very grateful for your review and appreciate your detailed description.We do endeavour to give our guests a room upgrade, however due to high occupancy at the hotel this is not always possible and we therefore ask for your indulgence. We would like to convince you with the desired VIP offer for your next stay. We would be delighted if you could let us know about your next trip to Munich so that we can make the necessary arrangements. Your feedback is very important to us and we take it extremely seriously. Your feedback will help our team to continue to improve the quality of our service. Thank you for taking the time to share some positive moments during your stay as well as sharing your thoughts with us about any weaknesses.The entire team is most grateful for your feedback and we look forward to welcoming you back to our hotel in the near future.Kind regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Sehr geehrter Herr Schwartzmann,Es war eine große Freude, Sie hier im The Charles Hotel zu beherbergen. Vielen Dank für Ihr freundliches Feedback, das ich mit dem gesamten Team teilen werde.Wir freuen uns sehr über Ihre netten Worte und Ihre Fünf-Sterne-Bewertung. Wir freuen uns darauf, Sie bald wieder hier begrüßen zu dürfen.Herzliche Grüße, Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Luisa,Thank you for staying with us at The Charles Hotel.We are delighted and very proud about your feedback.I am more than happy to share it with the entire team.We would like to achieve 5 stars for your next stay and would be delighted if you could give us any further information to ensure your stay is perfect. Our team is always available for you and our aim is to make your stay a wonderful one.The entire team is most grateful for your feedback and we look forward to welcoming you back to our hotel in the near future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Pam,Thank you for staying with us at The Charles Hotel on your recent visit to Munich.We are delighted and very proud about the wonderful experience you had.The entire team is most grateful for your feedback and we look forward to welcoming you back to our hotel in the near future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Jose,Allow me to thank you for sharing your experience with us.We are always looking for ways to improve our service and we take your comments into serious consideration.I am truly sorry to read that you did not enjoy your stay with us due to the above mentioned reasons and that you even left the hotel earlier.Our primary goal at The Charles Hotel is to offer our guests an impeccable service and the warm hospitality they deserve in order for them to live the most memorable experiences.If in this case anyone of the Team behaved differently, I would like to extend to you my most sincere apologies. Please do not hesitate to contact me directly. I will be delighted to assist you personally.With best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Despina,We would like to thank you very much for choosing to stay at The Charles during your time in Munich and for sharing your rating here on Hotels.com.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your rating and we look forward to welcoming you back to our hotel in the near future.With best wishes,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mohammed, It's wonderful to hear that you had a fantastic stay at The Charles Hotel! We're thrilled that you found everything to your liking and that our team could make your experience a five-star one. Should you ever plan to visit again, we'll be eagerly waiting to welcome you back for another exceptional stay!Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Eden,Thank you for visiting us at The Charles Hotel. We greatly appreciate your 5-star review and are proud that you had a wonderful time in Munich.We look forward to hopefully welcoming you back soon. Until then, all the best.Warm regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Sehr geehrter Heidi, vielen Dank für Ihren Besuch bei uns im The Charles Hotel. Wir freuen uns sehr über Ihre 5 Sterne Bewertung und sind stolz, dass Sie eine tolle Zeit in München hatten. Wir freuen uns Sie hoffentlich bald wieder begrüßen zu dürfen, bis dahin alles Gute. Herzliche Grüße, Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Eden,thank you very much for taking the time in giving us your valued Feedback about your recent stay with us at The Charles Hotel , Munich. We are very proud to read that your stay has been as expected and that our service has been one to remember.We hope to have the pleasure in welcoming you soon back.With best regardsFlorian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mr. Steven,Allow me to thank you for sharing your experience on Expedia with us.We are always looking for ways to improve our service and we take your rating into serious consideration.I am truly sorry to see through the rating that you did not enjoy your stay with us.Our primary goal at The Charles Hotel is to offer our guests an impeccable service and the warm hospitality they deserve in order for them to live the most memorable experiences.As in your case it has been different, I would like to extend to you again my most sincere apologies. We did send you a personal email in order to find a good solution and hope to hear back from you soon.Please feel free to contact me anytime personally.With best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear EA, We are truly delighted to receive your four-star feedback! We take great pride in providing excellent service to our guests. Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another outstanding experience in the future. Thank you for choosing our hotel!Warmest regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Kino, Thank you very much for choosing The Charles Hotel for your stay in Munich. We are glad you had a wonderful time and are thankful that you share your experience here with us. Thank you for staying at The Charles Hotel and your 5 star rating. We do hope to welcome you back soon. Best regards, Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear TimThank you immensely for sharing your wonderful experience with us. We take immense pride in your choice of The Charles Hotel and are delighted that your stay left you with such positive impressions. Your 5-star rating means a lot to us.We eagerly anticipate the opportunity to welcome you back to Munich in the near future. Warmest regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Oksana, Thank you immensely for sharing your wonderful experience with us. We take immense pride in your choice of The Charles Hotel and are delighted that your stay left you with such positive impressions. Your compliment “Best hotel in Munich” rating means a lot to us.We eagerly anticipate the opportunity to welcome you back to Munich in the near future. Warmest regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Sehr geehrter Egbert, Vielen Dank für Ihren Besuch bei uns im The Charles Hotel. Wir freuen uns sehr, dass Sie eine erholsame und tolle Zeit in München hatten. Wir freuen uns auf Ihren nächsten Besuch und wünschen bis dahin nur das Beste. Herzliche Grüße, Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Sehr geehrte Anja, Es freut uns außerordentlich zu hören, dass Sie von unserem freundlichen Empfangspersonal und dem Valet-Parkservice beeindruckt waren. Zudem freuen wir uns, dass Sie das vielfältige und köstliche Angebot unseres Frühstücksbuffets genießen konnten.Wir bedauern zutiefst, dass der Service während des Frühstücks nicht den höchsten Standards entsprach, die wir anstreben. Ihre Anmerkungen sind äußerst wertvoll für uns, und wir werden sicherstellen, dass jede Ihrer Bedürfnisse erfüllt werden kann.Es ist großartig zu hören, dass Sie trotz dieser kleinen Unannehmlichkeiten dennoch in Erwägung ziehen, unser Hotel erneut zu buchen. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen und sicherzustellen, dass Ihr nächster Aufenthalt noch reibungsloser verläuft.Mit herzlichen Grüßen,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mauricio, Thank you for staying at The Charles Hotel. We truly appreciate your feedback and understand your disappointment regarding the limited operating hours of our spa facilities. We are delighted to see that you had a enjoyable experience in Munich, despite the operational hours of our The Charles SPA.We apologize for any inconvenience this may have caused you during your stay. Your concerns will be shared with our team as we continually strive to enhance the guest experience. We hope to have the chance to welcome you back and provide a more satisfying stay in the future.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear karina, Thank you for taking the time to share your feedback with us. We appreciate your review and value your opinion. Your satisfaction is our top priority, and we hope you give us another opportunity to serve you in the future. We take your comments seriously and will work towards refreshing our facilities to meet your expectations better.Once again, thank you for providing us with your valuable feedback and for choosing The Charles Hotel for your stay.Best regards, Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Mr Michael Lynn,We would like to thank you very much for choosing to stay at The Charles during your time in Munich and for completing our customer feedback survey.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With best wishes,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear Traveler, We apologize for the disappointing experience you had during your stay with us. It deeply saddens us to learn that you did not feel safe in our hotel's location. We take the security and well-being of our guests very seriously, and we are truly sorry for any discomfort or fear you experienced.While we cannot change the hotel's location, we do our best to implement security measures and work closely with local authorities to ensure the safety of our guests. However, we understand that this may not have been enough to alleviate your concerns.We truly value your feedback and take it as an opportunity to improve. We will continue to evaluate our security protocols and strive to create a safer environment for all our guests.Once again, we apologize for any distress caused and appreciate your honesty. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to contact us directly.Best regards,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich

Dear james,We would like to thank you very much for choosing to stay at The Charles during your time in Munich.We are truly delighted and proud you took away such positive impressions of your recent stay with us. With best wishes,Florian SteinmaierGeneral ManagerThe Charles Hotel, Munich