Museo Maya Trailhead Tours

We stayed at this hotel from Sept 23–29 with family and friends. Overall, the facilities were clean and well-maintained. Our room was spacious with a beautiful view of both the beach and the pool from the balcony. The Murphy bed was comfortable for the kids. Dining options included a buffet, Mexican, Italian, sushi bar, and sports bar. Reservations were fairly easy (from 8 AM daily), and the à la carte food was great. However, the buffet had limited variety, and the sushi there was disappointing. The pool, hot tub, and small waterslide kept the kids entertained. The beach was just steps away, which we loved. There was a kids club, but we didn’t use it much. Some activities had extra fees. Overall, we enjoyed our stay, but a few things were frustrating: -Tips didn’t seem to be appreciated, I tipped $1 when getting a drink or even tipping $5 while ordering lunch for family, received no attention. It was only when my friend (perhaps by mistake) tipped $10 that the server suddenly gave our group lots of attention. Since we were on an all-inclusive plan, this level of service—despite the generous tipping—was disappointing. Many food and drink items came with unexpected extra charges. It was also quite inconvenient to have to hand over your room key and say your room number every time you ordered something. Rooms were clean and mostly quiet. But if you like nightlife, this place may feel a bit too quiet. Also, soundproofing wasn't great—noisy neighbors could be an issue.

The sports bar didn’t open till 5pm so there is no bar to sit and have a drink at, unless you put on a bathing suit & get in the water to sit at the pool bar.

The bartenders were the best! They worked the hardest i believe, they kept my favorite liquor stocked. If they ran out, in which they did, they went and found another bottle. I do appreciate every staff i spoke to, knew English.