โThe only negative comment that we have is that the woman who is servicing breakfast both days that we were there spoke on her phone almost the entire time. She walked around the area talking loudly and clearly there was no emergent need to. It was annoying and it made her less approachable. The concierge James was very very helpful. The bartender was good as was the woman who checked us in. All the other stuff that we saw in the Halls were very communicative and approachable. The dining area is...
โThis hotel room is cleaned every 3 days. On the 1st cleaning day, only towels were replaced, but no bed sheets and no pillow covers were replaced.
On the 2nd cleaning day after 3 days later, I asked to clean the room in the morning, but no one showed. So I went to front desk and requested cleaning the room, then front desk replied cleaning would last until 5 pm, so she asked me to wait. When I came back at 7pm, the room wasn't cleaned, so the bed sheets and pillow covers were never replaced...
โIn General, it was nice place to stay. Staff in front desk is absolutely kind and supportive.
Payment system is THE problem. It made a payment twice everyday automatically and hotel staff has nothing to fix during the weekend. โ
โWe enjoyed our time in Cleveland and our stay at the Drury Plaza hotel!
We used their valet clear service without issue. We were able to check into our room when we arrived and found the room as described, clean and spacious. Nice views of the park and city scape behind us.
Easy walks to Progressive Field and the Rock & Roll Hall of Fame.
Hotel provided a complimentary Taco Bar and 3 adult beverages/person. Popcorn and refreshments for everyone too.
Basic, indoor pool and hot tub were also...
โIt was perfect for our one night stay. We were there for a concert. Main bed was very comfortable . Place was clean. Didnโt use kitchen/other amenities. About a 2 mile walk from Huntington Bank Field for reference.
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โThe hotel was excellent however 2 blocks away at a nice park, there were a lot of homeless people laying around and begging everyone coming that way.โ
โThe hotel itself was so lovely, nowhere to eat within walking distance really...not on a weekend anyway. So we just ate the the restaurant in the hotel and it was delicious!โ
โI had to travel unexpectedly to Cleveland for a funeral, and with the city packed due to a Morgan Wallen concert, most hotels were either fully booked or charging astronomical rates. I was beyond grateful to find a last-minute room at the Homewood Suites by Hilton Cleveland-Beachwood, which turned out to be an incredible experience during a difficult time.
I literally booked from the airport around 5:30 a.m. for just one night, unsure of what to expect. I arrived at the hotel around 6:30 a.m....
โIt looks like a motel. The cleanliness is bad and the service is poor. It was very uncomfortable because there was so much dust everywhere. The Westin hotel is a bad experience.โ
โEverything was fine except Air Conditioner. It was too noisy, running like aeroplane acceleration before fly. Besides noise, when it starts cooling then room was too cool and when AC was sitting idle then sweating started.โ
