커피숍

더 보마 나이로비 여행 후기

5 out of 5
더 보마 나이로비
South C, Red Cross Road, Off Popo Rd, Off Mombasa Rd, Nairobi, Nairobi

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 315개 이용 후기 중 172개" "
평점 8 - 좋아요. 315개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 315개 이용 후기 중 27개" "
평점 4 - 별로예요. 315개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 315개 이용 후기 중 8개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다.
직원들이 너무 좋고 공기도 좋고 편의 서비스도 좋았습니다.

8/10 - 좋아요

현욱진 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
객실이 깨끗했음

8/10 - 좋아요

Tara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positives: appreciate that had lovely breakfast, affordable dinner, a gym, and a pool. Staff very helpful. Things to improve: wifi very poor, not all outlets work at all, esp by pool, pool closes at 6-7 pm (should be 8-9), no ice cubes available about 1/2 time, and shower in my room very small w door opening inward--no way to avoid water on bathroom floor, and a person larger than myself couldnt close the shower door once in the shower. Room 2512. Also, you can't tip staff when paying w credit card unless have cash.
2024년 2월에 7박 숙박함
답변 제공: Yasmine 님, 2024년 2월 22일
Dear Tara,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our lovely breakfast, affordable dinner options, and the convenience of our gym and pool facilities. It's always rewarding to know that our staff's helpfulness contributed positively to your experience.We appreciate your constructive comments regarding areas for improvement. Please accept our apologies for any inconvenience you experienced with the wifi connectivity and the functionality of outlets, especially by the pool area. Rest assured, we'll address these issues promptly to enhance our guests' experience.Regarding the pool hours, we'll certainly consider to better accommodate our guests' schedules. Additionally, we apologize for the inconvenience regarding the availability of ice cubes and the size of the shower in your room. Your feedback is invaluable as we strive to make necessary improvements.Regarding tipping, we apologize for any confusion. We'll explore additional options to make tipping more convenient for our guests, including accepting tips via credit card payments.Thank you once again for sharing your insights, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Yasmine EidCluster General Manager

2/10 - 너무 별로예요

wx

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a total rip off. Coffee is $7:00 USD! Really in Kenya. Rooms are dirty. Places is totally outdated Constantly running out of food items I could write a lot more but I know I’m never going back to Boma
2024년 2월에 3박 숙박함
답변 제공: Yasmine Eid 님, 2024년 2월 8일
Dear WX,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at Boma.We understand the importance of providing exceptional service and amenities to our guests, and it is disheartening to learn that we fell short of your expectations. Please rest assured that your concerns regarding the pricing of our coffee, cleanliness of the rooms, and the overall condition of the property have been noted, and we will address them with the relevant departments immediately.We strive to continuously improve our services and facilities, and your feedback is invaluable in helping us identify areas where we can enhance the guest experience. Your comments will be shared with our management team to ensure that necessary measures are taken to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience you experienced during your stay. We truly value your patronage and hope that you will reconsider visiting Boma in the future, allowing us the opportunity to provide you with the exceptional experience that we are known for.Yasmine Eid,Cluster General Manager

6/10 - 괜찮아요

Michalina

단체 여행
좋아요: 편의 시설/서비스
The property is dated substantially. Shower doors will leak, you might be missing light bulbs, the decor is dated, the wifi might be weak. The spa is dated but the service was actually great (spent 3 hrs there … towels are falling apart but the elixir body scrub and massage were amazing). The tembo restaurant on site has a large menu and the food is pretty good … the service is done with a smile but you may need to flag down people or ask for things. They are very nice. I stayed here on 3 different occasions in the span of 2 weeks. The security is pretty good. The shower will leak on your bathroom floor. The beds are comfy enough.
답변 제공: Yasmine Eid 님, 2024년 2월 8일
Dear Michalina,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you found aspects of your stay enjoyable, particularly the excellent service at our spa and the quality of our food at Tembo restaurant.We apologize for any inconvenience you experienced with the dated aspects of our property, such as the shower doors and decor. Rest assured, we are continually striving to improve and modernize our facilities to enhance the overall guest experience.Your comments regarding the spa towels and the need for better Wi-Fi connectivity have been duly noted, and we will address these areas promptly to ensure a more comfortable stay for our future guests.We're delighted to hear that our team members provided friendly service throughout your stay, although we regret any instances where you had to seek assistance proactively. Your feedback is invaluable in helping us to refine our service standards and ensure that all guests feel attended to promptly and efficiently.We hope to have the opportunity to welcome you back on your next visit, and we assure you that we will make every effort to exceed your expectations.Warm regards,Yasmine EidCluster General Manager

10/10 - 훌륭해요

Joan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the Boma go above and beyond to make your stay enjoyable. The good is FANTASTIC. The pool staff should be commended for their service as well. Dont miss happy hour!!
2024년 1월에 3박 숙박함
답변 제공: . 님, 2024년 2월 4일
Dear Joan,Thank you so much for taking the time to share your positive experience at The Boma! We are delighted to hear that our staff went above and beyond to make your stay enjoyable. It's fantastic to know that you enjoyed our delicious food and commendable service from the pool staff.We appreciate your kind words and are thrilled that you didn't miss out on happy hour! Your feedback means a lot to us, and we look forward to welcoming you back for another memorable experience.Warm regards,Malcolm Mathangani Assistant Front Office Manager The BOMA NAIROBI I BOMA INN NAIROBI

10/10 - 훌륭해요

Tom 님, Washington

2024년 1월에 3박 숙박함
답변 제공: Yasmine Eid 님, 2024년 2월 8일
Dear Tom,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,

10/10 - 훌륭해요

Christopher Jay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and quiet.
답변 제공: Yasmine 님, 2024년 1월 10일
Dear Christopher,Thank you for taking the time to share your positive feedback about your stay at our Boma Nairobi. We are delighted to hear that you had a nice and comfortable experience.Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Best regards,Yasmine EidCluster General Manager

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and quiet and had everything we needed!
답변 제공: Yasmine 님, 2024년 1월 10일
Dear Christopher,Thank you for taking the time to share your positive feedback about your stay at our Boma Nairobi. We are delighted to hear that you had a nice and comfortable experience.Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Best regards,Yasmine EidCluster General Manager

10/10 - 훌륭해요

John

Everyone was very friendly and smiled upon greeting
2023년 12월에 2박 숙박함
답변 제공: Yasmine 님, 2024년 1월 10일
Dear John,Thank you for taking the time to share your positive experience with us following your recent stay with us. We're thrilled to hear that everyone at our hotel was very friendly, and you received warm smiles upon greeting.Creating a welcoming and friendly atmosphere for our guests is a top priority, and it's truly rewarding to know that our team's efforts made a positive impact on your stay.If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!Best regards,Yasmine Eid,Cluster General Manager

4/10 - 별로예요

Amina

2023년 12월에 5박 숙박함
답변 제공: Yasmine 님, 2024년 1월 10일
Dear Amina,Thank you for submitting your rating following your recent stay with us at Boma Nairobi.If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel!Best regards,Yasmine EidCluster General Manager

10/10 - 훌륭해요

Peter 님, Toronto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, great service, good food! Happy to stay there again and recommend to others!
2023년 12월에 1박 숙박함
답변 제공: Yasmine 님, 2024년 1월 9일
Dear Peter,Thank you for your delightful feedback! We are thrilled to hear that you enjoyed your stay at our property and that you were pleased with the service and food. Your kind words mean a lot to us, and we truly appreciate your recommendation.Our team is dedicated to providing a positive and memorable experience for our guests, and we're delighted to know that we succeeded in making your stay enjoyable. We look forward to the pleasure of welcoming you back in the future.If there's anything specific you loved about your stay or if there are additional comments you'd like to share, please feel free to let us know. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.Thank you once again for choosing The Boma Nairobi, and we can't wait to have the opportunity to host you again.Best regards,

6/10 - 괜찮아요

Julius 님, Macon

2023년 11월에 2박 숙박함
답변 제공: Yasmine Eid 님, 2024년 2월 8일
Dear Julius,Thank you for taking the time to review your recent stay at Boma Nairobi. We truly appreciate your feedback and are thrilled to hear that you had a positive experience overall.Your rating and comments are invaluable to us as we strive to continuously improve our services and facilities. We're delighted that you found many aspects of your stay satisfactory, and we will take note of your suggestions regarding areas where we can enhance the guest experience further.We're glad that you enjoyed your time at Boma Nairobi, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,Yasmine EidCluster General Manager

6/10 - 괜찮아요

Frederic

연인과의 여행
좋아요: 청결 상태
Very tiny shower with only rain head fixture. Good breakfast and restaurant… everything else was average or below. Scheduled to stay 7 more days on 12/21 but canceled due to poor experience.
2023년 12월에 5박 숙박함
답변 제공: Yasmine 님, 2023년 12월 22일
Dear Frederic,Thank you for providing your feedback about your recent stay with us. We apologize for any inconvenience you experienced, particularly regarding the size and configuration of the shower. We're pleased to hear that you enjoyed the breakfast and restaurant, but we regret that other aspects of your stay fell below your expectations.Your comments are important to us, and we take them seriously. We apologize for any disappointment and understand your decision to cancel the remaining days of your reservation. If there are specific details or areas you'd like us to address, please let us know so that we can work to improve and enhance our services.We appreciate your honesty and the opportunity to learn from your experience. If you have any further concerns or if there's anything we can do to make amends, please don't hesitate to reach out. Thank you for sharing your thoughts with us.Best Regards,Yasmine EidCluster General Manager

10/10 - 훌륭해요

Claudia

2023년 10월에 1박 숙박함
답변 제공: Yasmine 님, 2023년 12월 22일
Dear Claudia,Thank you for submitting your review following your recent stay with us at Boma Nairobi.We appreciate your positive feedback about the service you received. Thank you for taking the time to share your experience with us! If there's anything specific you'd like to highlight or if you have any suggestions for further improvement, we'd love to hear more. Our goal is to consistently provide excellent service, and we're delighted to know that we met your expectations. If you have any future needs or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future!Best Regards,Yasmine EidCluster General Manager

6/10 - 괜찮아요

KELWYN KEEN HONG

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The bathroom drainage was choked and flooded the bathroom. When informed of the problem, the housekeeping merely wiped off the water and said that everything was okay. 3 hours later when we cam back, the bathroom floor flooded again and they took another 90 minutes to try to solve the problem, but did not succeed, and finally changed us to another room. This room the drainage was okay, but the room was very warm for comfort. Overall not a good experience.
2023년 12월에 1박 숙박함
답변 제공: Yasmine 님, 2023년 12월 15일
Dear Kelwyn,Thank you for taking the time to share your feedback with us following your recent stay at Boma Nairobi. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to learn that we fell short of meeting your expectations, and we appreciate your candidness.We deeply regret the issues you encountered with the bathroom drainage. It is certainly not the level of service we aim to provide. Please accept our apologies for the delayed response and the initial oversight in resolving the problem. Rest assured that we are taking immediate measures to address this with our housekeeping team to prevent such incidents in the future.We also acknowledge the discomfort you faced in the second room due to its warmth. Your comfort is of utmost importance to us, and we apologize for any inconvenience caused. We will investigate the issue with the room temperature and take the necessary steps to ensure it meets our guests' expectations.We understand that your overall experience was not up to the standards we strive for, and for that, we are truly sorry. Your feedback is invaluable to us, and we appreciate your patience as we work towards improvements.Once again, we sincerely apologize for the inconveniences you faced, and we appreciate your understanding.Best regards,Yasmine EidCluster General Manager

10/10 - 훌륭해요

Lars-André

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mye for pengene! Hotellet har alt du trenger! God service og hyggelig folk.
2023년 11월에 6박 숙박함
답변 제공: Yasmine 님, 2023년 12월 5일
Dear Lars-Andre,Thano you for taking time to submit your review following your recent stay at Boma Nairobi.We are glad to note that we exceeded your expectations and that you enjoyed your stay.We welcome you agin to come stay with us for another memorable experience.Thank you,Yasmine Eid,Cluster General Manager

10/10 - 훌륭해요

Angela 님, carlisle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel convenient for airport
2023년 11월에 1박 숙박함
답변 제공: Yasmine 님, 2023년 12월 5일
Dear Angela,We are delighted to hear your positive feedback following your recent stay with us. Thank you for complimenting our excellent food and lovely colleagues.We would like to extend our sincerest gratitude for taking your time to send us your comments and we look forward to your visit next timeBest regards, Yasmine Eid Maalouf - General Manager

10/10 - 훌륭해요

Snorre

2023년 11월에 1박 숙박함
답변 제공: Yasmine 님, 2023년 12월 15일
Dear Snorre,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

10/10 - 훌륭해요

OLUGBEMI

2023년 11월에 6박 숙박함
답변 제공: Yasmine 님, 2023년 12월 5일
Dear Olugbemi,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

6/10 - 괜찮아요

Abiy

2023년 11월에 1박 숙박함
답변 제공: Yasmine 님, 2023년 12월 5일
Dear Abiy,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

10/10 - 훌륭해요

Aishling

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They couldn’t do enough for us. Everything was wonderful
2023년 10월에 3박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Aishling,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

8/10 - 좋아요

Loic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Loic,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

10/10 - 훌륭해요

Simon

가족 여행
Speedy check in and friendly staff
2023년 10월에 1박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Simon,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

10/10 - 훌륭해요

DAMIEN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff Willingness to assist. Pleasant demeanour
2023년 10월에 2박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Damien,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

10/10 - 훌륭해요

L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top quality hotel and Service!
The facilities are new, clean and excellently maintained. All staff are friendly and helpful. Our room was spacious and very comfortable. Wifi service was fast. If I return to Nairobi, I will return to BOMA Hotel.
2023년 10월에 1박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Guest,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedback and glad you had a wonderful and memorable stay with usLooking forward to hosting you back

10/10 - 훌륭해요

Isaac

2023년 10월에 1박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Isaac,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

10/10 - 훌륭해요

Markus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, very friendly.
2023년 10월에 1박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Markus,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

10/10 - 훌륭해요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable hotel in good location. Efficient airport pick up service. Helpful staff.
2023년 10월에 2박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 11월 8일
Dear Simon,Thank you for taking some time from your busy schedule to give us feed back .We appreciate your feedbackLooking forward to hosting you back

6/10 - 괜찮아요

Robert

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Welcome was amazing but service is not to expectations. Managers are disconnected from their customers and employees are not motivated.
2023년 10월에 3박 숙박함
답변 제공: Yasmine Eid Maalouf - General Manager 님, 2023년 10월 9일
Dear Robert,Thank you for taking the time to share your comments through our guest page review. Indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret that we were not able to meet all your expectations. We take note on the above concerns be rest assured we will handle it. Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we will provide you with a favourable stay next time. Best regards,

2/10 - 너무 별로예요

M

2023년 9월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 11일
Dear Guest,Thank you for choosing Boma Nairobi as your preferred choice of accommodation.We have noted your comment and we would like to request you give us another chance to redeem ourselves to you.Looking forward to hosting you back.

6/10 - 괜찮아요

David 님, Arnold

The property was okay. Nicely located near the bypass. However, for the evening I was there, some county government officials had bumped many other customers who had reservations. It was a mess at check-in.
2023년 9월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 11일
Dear David,Thank you for Taking your time to write a review on this platform we appreciate you feedback Looking forward to hosting you back

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 11일
Dear David,Thank you for your feedback we appreciate our feedback.looking forward to hosting you back

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location and good value
Hotel was a great location and did the job for a few days. The bathroom could've been cleaner and the shower door didn't close properly and was very small, but all in all it was great value for money and most importantly the staff were very friendly and accommodating.
2023년 8월에 4박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 20일
Dear Guest,Thank you for choosing the Boma Nairobi as your preferred choice of accommodation in Nairobi,We are glad you had a wonderful and comfortable stay with us.we have noted a few areas of concern look into the matter andLooking forward to hosting you back.Best regards,

8/10 - 좋아요

Andreas

2023년 8월에 2박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 27일
Dear Andreas,Thank you for choosing Boma as your preferred choice of accommodation.We appreciate your feed back.

6/10 - 괜찮아요

Padmaja

별로예요: 청결 상태
Not a very good experience
Not so great experience, booked a deluxe room which was facing the swimming pool outside of neighbouring building and so noisy through out the afternoon and evening. One of the Receptionist was very friendly but there was a man at the reception who was extremely rude & wasn’t welcoming at all. There was wedding reception was happening today on 26th Aug with very loud music when sitting in the lounge area and toilets are unattended n unacceptable near the restaurant to use. Not a 5 star hotel I am afraid and I won’t recommend at all.
2023년 8월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 27일
Dear Padmaja,Thank you for taking the time to share your comments through our guest page review. Indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret that we were not able to meet all your expectations. We take note on staff approach and loud music be rest assured we will handle it. Once again, please accept my sincere apologies for our inability to provide you a valued experience and we hope to be given another chance to be of service to you in the future, trusting that we will provide you with a favourable stay next time. Best regards,

10/10 - 훌륭해요

Charlotte

2023년 8월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 9월 27일
Dear Charlotte,Thank you for choosing Boma as your preferred choice of accomodation .We appreciate your feedback and ratings

10/10 - 훌륭해요

Thecla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My first impression of the property was the safety and security of guests. The team members were very friendly and always willing to help. The concierge desk was very valuable as the team there were able to assist us in tours of choice; notwithstanding that everything is organized for you. Customer service checked us to ensure our stay was comfortable and to our expectation. Staff in dining areas were pleasant, rooom service was 24 hours. The BOMA hotel felt like a home away from home. Thanks Expedia for offering the choice of this property, that gave me value for money.
2023년 8월에 7박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 8월 14일
Dear Thecla,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi. As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Thank you also for the kind words towards our staff and we are thrilled that they met and exceeded your expectation. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards,

4/10 - 별로예요

Andrew

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 8월 14일
Dear Andrew,Thank you for your feedback, We appreciate your reviewBest Regards,

4/10 - 별로예요

Alastair

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Checkin: Checkin took 20 minutes, as they couldn’t find my reservation that I booked through Expedia. Room: Air conditioning unit sounded like a generator, very loud. Most outlets didn’t work, I even had one fall out of the wall. The usb slot didn’t work, lucky I had my adapter with me. I went to the gym to use the sauna and there nobody at the gym front desk which meant having to go behind the desk myself to grab a towel and find the sauna myself. The room shower would go searing hot every few minutes on its own accord. Three shampoos in the shower but no conditioner. The room service menu was based off a tiny QR code below the tv that I was not informed about at Checkin and therefore couldn’t see it, it took a trip back to reception to find this out. At checkout I needed to print a document but I’d been cutoff from the guest wifi and the front desk didn’t know the password to the lounge wifi - so had to wait 5 minutes for a manager to arrive and try input the password for me. All in all a frustrating nights stay at the Boma, just seems like a badly managed property.
2023년 7월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 7월 22일
Dear Alastair,Thank you for taking the time to share your comments and indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret to know that we were not able to meet all your expectations. We have noted your comments and be rest assured we are working on it. We truly appreciate your feedback as we take it with utmost importance Looking forward to hosting you back in the near future Best regards,

10/10 - 훌륭해요

Karlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful and secure hotel with the most helpful staff.
2023년 7월에 12박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 7월 19일
Dear Karlyn,Receive greetings from the Boma Hotels. We are pleased to have met your expectations during your stay with us. We look forward to hosting you again in the near future. Warm Regards,

8/10 - 좋아요

Rene

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I can see my self coming backå
Was ok. Very Nice staff and breakfast was very good. Needed to have 30 Pages printed out and had to pay for it. Close to the same as a maincourse at the restaurant. Dont mind paying but find it funny at a 5 star hotel. But the hotel Got the job done and could might as well be the place to stay next time I visit Nairobi. Very fair priced🙏👌
2023년 7월에 3박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 7월 17일
Dear Rene,Thank you for choosing Boma Hotel as your preferred choice of accommodation.We appreciate your feedback and thrilled you had a wonderful stay with us.Looking forward to hosting you back.

2/10 - 너무 별로예요

Zachaeus

2023년 7월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 7월 19일
Dear Zachaeus,Thank you for taking the time to share your comments and indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret to know that we were not able to meet all your expectations. We truly appreciate your feedback as we take it with utmost importance Looking forward to hosting you back in the near future Best regards,

10/10 - 훌륭해요

Carol

2023년 7월에 1박 숙박함
답변 제공: Yasmine Eid-General Manager 님, 2023년 7월 27일
Dear Carol,Thank you for taking your time to send us your review on this platform,we appreciate your feedback.Looking forward to hosting you back

10/10 - 훌륭해요

David

2023년 6월에 1박 숙박함
답변 제공: Yasmine Eid- General Manager 님, 2023년 7월 10일
Dear David,Thank you for sending us your review, we appreciate your feedback

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Yasmine Eid 님, 2023년 6월 21일
Dear Angela,Thank you for choosing to stay at Boma Nairobi as well as submitting your score following your recent stay.We note that you enjoyed your stay and we look forward to hosting you again in future.Thank you,Best regards, Yasmine Eid Maalouf - General Manager

10/10 - 훌륭해요

Lance

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always a good stay here. Great staff, good food, and safe place with a nice gym and pool.
2023년 5월에 1박 숙박함
답변 제공: Yasmine Eid 님, 2023년 6월 21일
Dear Lance,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Nairobi.As a valued guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

10/10 - 훌륭해요

Amos

2023년 5월에 1박 숙박함
답변 제공: Yasmine Eid 님, 2023년 6월 21일
Dear Amos,Thank you very much for posting your review following your stay at The Boma Nairobi. I am glad to notice that your overall rating was very satisfactory.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager

6/10 - 괜찮아요

Govert

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: Yasmine Eid 님, 2023년 6월 21일
Dear Govert,Thank you for rating our services following your recent stay at Boma Nairobi.We take note of the rating and this certainly helps us to improve on our services.Once again, we thank you for taking the time to share your opinion on this platform and we look forward to welcoming you back. Best regards, Yasmine Eid Maalouf - General Manager

6/10 - 괜찮아요

Claus R.

2023년 5월에 4박 숙박함
답변 제공: Yasmine Eid 님, 2023년 6월 21일
Dear Claus R,Thank you for taking the time to let us know about your recent stay at our hotel, The Boma Nairobi by posting your satisfactory rating. At The Boma Nairobi, we always do our utmost in delivering our brand promise to our guests.We do hope that you had an enjoyable stay and we look forward to hosting you again in the near future.Best regards, Yasmine Eid Maalouf - General Manager