We appreciate your staying with us recently! Thank you for your support and feedback! Cheers, Jenny

Hello Thomas, It appears by your score that something may have gone wrong during your visit. Please feel free to contact to provide more details, thank you! Warm Regards, Dean Castorena

Dear Guest, Thank you for the review. We're sorry that you didn't have a stay worthy of a 10/10 review. If you have a chance to send a message with specific feedback on how we could have done better, we always appreciate the opportunity to improve! Best,

Dear larissa,We appreciate you taking the time to share your feedback with us. It's fantastic to hear that you found our property's location convenient and enjoyed the comfortable bed and spacious bedroom. However, we apologize for any inconvenience caused by any musty smell in your room and understand your concern.Please know that guest satisfaction is our top priority, and we are continuously striving to enhance our guests' experience. We will certainly address the issues you've mentioned with our housekeeping and maintenance teams to ensure that the rooms are fresh, and well-lit.Regarding the destination charge, we appreciate your input. The destination fee does include an hour of bike rentals, WiFi access, parking, access to discounts with our partners, 10 ALBA vouchers and a splash of wine upon arrival.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further concerns or suggestions, please don't hesitate to contact us directly.

Thank you for the great rating, Maria!

Thank you, Julianna,I appreciate your feedback; we will address this directly with our team. We look forward to welcoming you back.

Hi LeSharon - Thank you for this prefect review, we look forward to seeing you again in the future.

Thank you for the review, Summer. Hope to welcome you back again soon!

Thank you for the perfect rating, Naomi!

Thanks so much Celeste! We will be sure to share your comments with Alondra!

Thank you for the review Jordan!

Thank you for the review Levi!

Thank you for the rating Ana!

We are sorry for the inconvenience caused to you regarding the slippers, we have also reached out to clear up this issue. Thank you kindly for your feedback.

Thank you Yue!

Thank you Benjamin!

Thank you for the great review, Miriam!

Thank you Andrea!

Thank you Stephen

Dear Tiffany,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. We strive to provide a transparent and pleasant experience for our guests.We would like to bring to your attention that all fees associated with our services are clearly stated on both our official website and the Expedia platform. We understand the importance of transparency, and we make every effort to ensure that our guests are well-informed about any additional charges.However, we are genuinely sorry if there was any confusion or if the information was not easily accessible. We value your feedback as it helps us identify areas for improvement.We are committed to resolving any issues and making your experience with us a positive one. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.Warm Regards,Dean Castorena

Thank you for the review Rosa, we are thrilled you enjoyed your stay with us.

Thank you Scott!

Thank you Scott

Thank you Shannon!

Hello - Thanks for the great rating!

Thank you for the wonderful review, Jennifer, hope to welcome you back again soon!

Thank you, Alejandra for the perfect rating!

Hi Matthew! Thank you for making us part of your birthday road trip celebration! Hope to welcome you back again soon!

Dear Joanna,Thank you for sharing your feedback with us, and we genuinely appreciate your honesty about your recent stay. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconveniences you encountered.First and foremost, we apologize for any confusion regarding the pricing of your room. We understand the importance of transparent and accurate billing, and we will investigate this matter thoroughly to ensure such discrepancies are addressed.The issues you raised concerning the river view, cleanliness, elevator odors, and noise disturbance are certainly not reflective of our standard and will be addressed promptly. Our team is committed to ensuring a clean, comfortable, and enjoyable environment for all our guests.We want to express our gratitude for highlighting the positive experience with our bartender. We take pride in providing excellent service, and it's encouraging to know that this was a standout aspect of your visit.We understand your decision not to return, and we genuinely regret that we fell short of your expectations. We would like to mention that the concerns you raised are not in line with the majority of our guests' experiences, as we continuously strive to provide a high level of service and comfort.Once again, we apologize for any inconveniences you experienced, and we hope you reconsider giving us another chance in the future. Thank you for bringing these matters to our attention.

Hi Suzanne - Thanks for the perfect review, we are thrilled you enjoyed our Luxury River View Room. Hope to welcome you back again soon!

Thank you William!

Thank you John!

Hi Kayla - Perhaps we missed the ball during your stay, feel free to contact us to resolve any concerns. We hope to welcome you back again soon.

Thanks for the great feedback Beth!

Thanks for the wonderful comments Elizabeth!

Thank you Mark!

Thank you John for the great review, we hope to see you again soon!

Hello Patricia - Thank you for the wonderful review! Thrilled to see you enjoyed your stay with us. Come back and see us again soon!

Hi Eric - Thank you for sharing your feedback. I apologize for the noisy AC, we will be sending our technician to investigate further. I am happy to see you enjoyed your overall stay with us. We look forward to welcoming you back again soon.

Hi Donna - Thank you for choosing to stay with us, hope to welcome you back again soon!

Hi Tanya - Thank you for the great review. We are looking forward to welcoming you back soon for another great stay.

Hi Noraine - Thank you for choosing River Terrace Inn. We hope to welcome you back again soon.

Hi Penny! Thanks for the great review!

Dear Robyn,We want to express our sincere gratitude for taking the time to share your recent experience at our hotel. We are deeply sorry to hear about the distressing incident that occurred during your stay, and we wish your husband a swift and complete recovery.First and foremost, we are thankful for the kind-hearted individuals who assisted you when your husband encountered difficulty. Their willingness to help in a moment of need exemplifies the spirit of community and compassion that we strive to foster within our hotel environment.We are truly sorry for any misunderstandings that may have arisen regarding your husband's condition. Our staff's primary concern is always the well-being of our guests, and any miscommunication was entirely unintentional. It's indeed a testament to the quick response of the emergency services that your husband received the necessary medical attention.We understand that this was an emotional and challenging experience for both of you, and we deeply regret any additional stress that may have been caused. Your feedback is invaluable to us as it highlights areas where we can improve, ensuring that similar situations are handled with even greater sensitivity and care in the future.We genuinely appreciate your understanding and patience during this difficult time. Please know that our team is here to support you and assist in any way we can. Should you decide to visit us again in the future, we are committed to providing you with a more pleasant and trouble-free stay.Wishing your husband, a full recovery and better days ahead. Sincerely,Dean Castorena

Dear Bridget,Thank you for taking the time to share your feedback about your recent stay at our property. We genuinely appreciate your comments as they help us enhance our guest experience.We are delighted to hear that you found our property to be clean and appreciated our excellent location, just a short stroll from downtown Napa. Being in such a prime spot certainly has its advantages, and we're thrilled that you were able to explore the area with ease.However, we regret that the condition of your room did not meet your expectations. We understand that the aesthetics and functionality of our rooms are vital aspects of your stay, and we apologize for any inconvenience caused by the aging appearance and the noisy air conditioner. We have taken note of your concerns, and rest assured that our team is actively addressing these issues to ensure a more comfortable and appealing stay for our future guests.Regarding the price, we understand that it's essential to offer a fair and competitive rate for our accommodations. We regularly assess our pricing to ensure that it reflects the value we provide. Nevertheless, your comments have been noted, and we will consider your feedback as we continue to refine our offerings.We apologize if you feel that the Westin next door would have better suited your needs. We appreciate your honesty and hope that you may consider giving us another opportunity to provide you with an improved experience in the future. We are committed to making the necessary improvements to our rooms and services to ensure your next stay with us is a more enjoyable one.Thank you for choosing our hotel for your Napa visit. We look forward to the possibility of welcoming you back and exceeding your expectations.Warm Regards,Dean Castorena

Hi Debbie - Thank you for the wonderful, hope to welcome you back again, soon!

Hi Julio - Appreciate this wonderful review, thank you for staying with us!

Hi Cynthia - Thank you for choosing to stay with us and your recommendation. We look forward to welcoming you back to beautiful Napa Valley.

Hi John - Thank you for the review, we look forward to welcoming you again.