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Reviews of Southbridge Napa Valley

4 out of 5
Southbridge Napa Valley
1020 Main St, St. Helena, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 305 reviews" "
Rating 8 - Good. 66 out of 305 reviews" "
Rating 6 - Okay. 12 out of 305 reviews" "
Rating 4 - Poor. 6 out of 305 reviews" "
Rating 2 - Terrible. 1 out of 305 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room a bit noisy from hallway. No bedside table on one side which was right next to bathroom door. Poor arrangement seemed due to room architecture. Otherwise a large and nice room and great bed.
Stayed 2 nights in Apr 2024
Response from Marcelle - GM on Apr 15, 2024
Thank you for your feedback. Yes, we had upgraded you to a beautiful King Preferred room which also happens to be an accessible room. Hence, no bedside table nearest the bathroom. We are glad you enjoyed the additional space! Stay again and we will find you quieter neighbors! Cheers!

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pool also
Stayed 2 nights in Jan 2024
Response from Marcelle - GM on Jan 29, 2024
Who doesn't love a splash in the pool after a day of exploring gorgeous Napa Valley!!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in absolutely every way! We would give them 6 stars if possible.
Stayed 1 night in Jan 2024
Response from Marcelle - GM on Jan 25, 2024
We love stars!!! Thank you.

6/10 Okay

Naim, San Ramon

Traveled with partner
nothing special and pricey
Stayed 2 nights in Jan 2024
Response from Marcelle - GM on Jan 25, 2024
Thank you for sharing your comment

10/10 Excellent

Laurence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marcelle - GM on Jan 8, 2024
Thank you - Come and stay again!!

10/10 Excellent

Kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marcelle - GM on Jan 8, 2024
Thank you for staying with us! Glad you had a great stay!

10/10 Excellent

Yuliya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcelle - GM on Dec 28, 2023
Thank you!

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcelle - GM on Dec 28, 2023
Thank you!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
We had our company Christmas party at Farmstead and stayed here at Southbridge. The staff is wonderful and our stay was amazing.
Stayed 1 night in Dec 2023
Response from Marcelle - GM on Dec 14, 2023
Who doesn't love a good holiday party!! Glad you decided to stay with us - walking distance to Farmstead!

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service
Room was ok. Breakfast was good. Beds were too hard. To me the comfort of the bed is a priority.
Stayed 2 nights in Dec 2023
Response from Marcelle - GM on Dec 14, 2023
Thanks for letting us know your preference!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Marcelle - GM on Dec 5, 2023
Thank you for staying with us!!

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreamy first time visit to Napa area
My mom and I had a wonderful stay at Southbridge to celebrate her 89th birthday. We loved having breakfast in our room with really good in-room coffee! Our wifi was spotty but that just forced us to disconnect and be more in the moment. Loved being to close to walkable downtown St. Helena, and also easy access by car to wineries in the area. Wish I had lit a fire, but Mom didn't want one.
Stayed 3 nights in Nov 2023
Response from Marcelle - GM on Nov 17, 2023
Love the pictures!! Glad you were able to enjoy quality family time and celebrating a birthday!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and made our check-in so welcoming. The housekeeping were so sweet and respectful of our quiet morning. Location is excellent if you like St. Helena!
Stayed 2 nights in Oct 2023
Response from Marcelle- GM on Oct 24, 2023
St. Helena is a gem. Thank you for visiting and exploring!!

10/10 Excellent

Andy, Miami Shores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for Napa escape. Stayed 5 nights and service was great. Continental breakfast sent to room each day. Access to spa and gym including an Olympic pool. Top restaurants of Napa just steps away.
Stayed 5 nights in Sep 2023
Response from Marcelle - GM on Oct 20, 2023
Thank you - glad you were able to enjoy all of the amenities… hopefully some shopping too!

10/10 Excellent

Greg

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pretty
Stayed 2 nights in Oct 2023
Response from Marcelle-GM on Oct 13, 2023
Thank you for staying with us!!

10/10 Excellent

Vona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Marcelle - GM on Oct 9, 2023
Thank you for staying at Southbridge. Hope to see you again soon!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marcelle - GM on Oct 6, 2023
YAY! Please do come back and stay again.

10/10 Excellent

Marcella

Stayed 4 nights in Sep 2023
Response from GM on Oct 16, 2023
Thank you for staying with us!!

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent service and amenities. Walking location to downtown and several great restaurants.
Stayed 3 nights in Sep 2023
Response from Marcelle - GM on Sep 26, 2023
Exploring downtown St.Helena is so much fun!Glad you were able to venture out and about.

10/10 Excellent

Wilfred, Longwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marcelle - GM on Sep 25, 2023
Thank you for staying with us!!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Comfort
Our last minute trip to Napa- St Helena was made perfect while staying here for 3day weekend “Labor Day”. This place is a gem, clean, spacious, true hospitality + spa & pool! Conveniently located near restaurants & wineries. We’re definitely coming back!
Stayed 2 nights in Sep 2023
Response from Marcelle - GM on Sep 6, 2023
Who doesn't love a holiday weekend? And, what better way to spend it ..... poolside with bubbles. Cheers!!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Everyone was friendly. Quiet for the most part besides a loud car and a few noisy folks coming back to their room at night. Cobwebs could be cleaned along the exterior, but wonderful nonetheless. Would definitely come back whenever we visit the area again.
Stayed 1 night in Aug 2023
Response from Marcelle - GM on Aug 28, 2023
Please do come back again soon!

10/10 Excellent

Lena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very helpful with providing maps to the area, extra water, suggestions for activities, and a roll-away bed. They deliver breakfast to your room at no additional charge. The room was large, and it was perfectly clean. This was a nice hotel. If you have kids, note that the spa pool next door is for adults only.
Stayed 2 nights in Aug 2023
Response from Marcelle - GM on Aug 14, 2023
Our breakfast includes fresh pastries from Model Bakery - YUM!

8/10 Good

russell, Austin

Stayed 1 night in Jul 2023
Response from Marcelle - GM on Aug 14, 2023
Thank you for staying with us!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Marcelle - GM on Jul 23, 2023
Thank you for staying with us! Come back soon!!

10/10 Excellent

Hoi Sze, Novato

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The room is clean and large and comfortable. The front desk staff was super polire and helpful and makes me feel very welcomed. Although the hotel is on the main street, it is pretty quiet. The only minus is that the train runs right next to the property. It is very loud when the train came by, which happened twice in the afternoon. I was in the spa hot tub at the time and it was pretty alarming. Aside from that, the spa is great. One thing to note is that swim lanes needed to be booked in advance. I didn't know so I didn't get to use the pool much.
Stayed 1 night in Jul 2023
Response from Marcelle - GM on Jul 21, 2023
Thank you for staying with us!!Glad you were able to indulge in the hot tub!

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Yummy Breakfast every morning. Pool, service and beautiful room.
Stayed 2 nights in Jul 2023
Response from Marcelle - GM on Jul 6, 2023
Yummy breakfast and pool… that’s what a good getaway is made of!! Thank you for staying with us!!

10/10 Excellent

Maria, Spring Grove

Traveled with partner
Liked: Property conditions & facilities
Excellent hotel with a cozy atmosphere. The room was spacious, well decorated and well equipped. Ellen at the reception made us feel special with her attention and friendly attitude.
Stayed 1 night in Jun 2023
Response from Marcelle - GM on Jul 3, 2023
Thank you for letting us know you enjoyed your stay!!Cheers!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Marcelle - GM on Jun 29, 2023
Fantastic - glad you enjoyed your stay!!

8/10 Good

Michelle

Stayed 2 nights in Jun 2023
Response from Marcelle - GM on Jul 21, 2023
Thank you for staying with us!

10/10 Excellent

Hoilun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll go back again
Everything is good at this hotel. We will come to stay again. Front desk and cleaning ladies are very friendly and helpful. Room is very clean. They make very good coffee. Complimentary in-room breakfast is convenient. The location is great
Stayed 2 nights in May 2023
Response from Marcelle - GM on May 17, 2023
We look forward to welcoming you again soon - thank you for you note!!

10/10 Excellent

Jennifer, WOODSIDE

Stayed 1 night in May 2023
Response from Marcelle - GM on Jun 29, 2023
Thank you for staying with us!!

10/10 Excellent

Kathryn

Stayed 3 nights in May 2023
Response from Marcelle - GM on May 17, 2023
Thank you for staying with us and letting us know how much you enjoyed your stay!!

10/10 Excellent

Cheryl, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming, the room was really nice and big and the free breakfast was tasty. We were able to walk to the wedding at Tre Posti so it was also very convenient too.
Stayed 3 nights in May 2023
Response from Marcelle - GM on May 10, 2023
We love Wedding season!!Thank you for staying with us!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and helpful. Marcel was awesome at giving out information and making recommendations as to where to eat.
Stayed 1 night in Mar 2023
Response from Marcelle - GM on Mar 29, 2023
We are so happy that you were able to explore all that charming St Helena has to offer!!Come back again soon!!

10/10 Excellent

Elizabeth, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in Mar 2023
Response from Marcelle GM on Mar 28, 2023
Thank you for staying with us!!

10/10 Excellent

Susannah

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Marcelle - GM on Mar 20, 2023
Thank you for staying with us - so glad you enjoyed your stay!

10/10 Excellent

karen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Friendly staff. Clean rooms. Relaxing environment for a crazy rainy wedding weekend!
Stayed 2 nights in Mar 2023
Response from Marcelle - GM on Mar 13, 2023
We love hosting crazy rainy wedding weekends!!!What a celebration!!

10/10 Excellent

Nanci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Southbridge was great. I particularly like having access to the spa next door - and loved being able to do swim workouts. While the air temp was mid 30s, the pool temp was a lovely 80.
Stayed 2 nights in Mar 2023
Response from Marcelle - GM on Mar 7, 2023
A spa within a spa!!

10/10 Excellent

Stephen, Los Altos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to everything in St. Helena
Stayed 1 night in Feb 2023
Response from Marcelle - GM on Feb 27, 2023
Thank you for staying with us and exploring St. Helena!

10/10 Excellent

Stephanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary continental breakfast delivery to room.
Stayed 2 nights in Feb 2023
Response from Marcelle - GM on Feb 13, 2023
Pastries from Model Bakery - YUM!!

8/10 Good

F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Marcelle - GM on Mar 7, 2023
Thank you for staying with us!

10/10 Excellent

HARJEET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Response from Marcelle- GM on Jan 17, 2023
Thank you for staying with us!!

8/10 Good

Walid

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location. Staff is friendly. Illy coffee machine in room. Wine glasses and wine bottle opener in room. Breakfast included and delivered to room. Orange juice and bowl of fruit in fridge. Apples in room.
Stayed 1 night in Jan 2023
Response from Marcelle- GM on Nov 17, 2023
Breakfast while on vacation tastes better than at home, right?! All pastries are freshly baked and delivered by the famous Model Bakery - YUM

8/10 Good

Alan

Liked: Cleanliness, staff & service
Response from Marcelle - GM on Mar 7, 2023
Thank you for staying with us!

10/10 Excellent

Debra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Feels like a Secret Treasure! Can’t wait to return!
Response from Marcelle - GM on Dec 30, 2022
Come back in the New Year - we would love to see you again!!

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from Marcelle - GM on Nov 17, 2023
Thank you for staying with us!!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Greatly appreciated early check-in. Liked the personal note on the desk. Enjoyed the Southbridge chocolate cookie and water which was left each day. Available use of the Napa Spa was also appreciated.
Stayed 3 nights in Nov 2022
Response from Marcelle- GM on Nov 27, 2022
Appreciate your note!!! Isn’t the Health Spa Napa Valley just fabulous? We hope you were able to use all of their facilities and maybe treat yourself to a massage! Come and stay again!!

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Marcelle - GM on Nov 20, 2022
Thank you for staying with us!! Please visit again soon.