빌라, 침실 5개 (at the Estate, Private Residence) | 이집트산 면 시트, 고급 침구, 오리/거위털 이불, 필로우탑 침대
예약 가능 여부 확인

에스테이트 윤트빌 여행 후기

5 out of 5
에스테이트 윤트빌
6481 Washington Street, Yountville, CA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 656개 이용 후기 중 482개" "
평점 8 - 좋아요. 656개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 656개 이용 후기 중 45개" "
평점 4 - 별로예요. 656개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 656개 이용 후기 중 18개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Erica 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What an incredible place to visit. Would definitely come back.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Sergey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing breakfast included in stay. Be aware of the fact that parking has only 3 superchargers for electric cars which is almost nothing comparing to the size of hotel and numbers of cars parked.
2024년 1월에 1박 숙박함
답변 제공: Dylan 님, 2024년 4월 19일
Thank you for your feedback!We are actively looking for options to be more inclusive to electric vehicles. So keep an eye out the next time you are in the valley and we might have them installed!

10/10 - 훌륭해요

Rahila

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved EVERYTHING about our stay here. Can’t wait to return!
2024년 1월에 1박 숙박함
답변 제공: dylan 님, 2024년 4월 15일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

8/10 - 좋아요

Barry

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a beautiful property. One issue with the room…the bath/shower combination was very slippery so we simply sat on the side of the tub, rather than standing in it.
2024년 4월에 4박 숙박함
답변 제공: Dylan 님, 2024년 4월 12일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tasty breakfast! Needed instructions on how to keep heater from being Noisy.
2024년 4월에 1박 숙박함
답변 제공: Dylan 님, 2024년 4월 10일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

6/10 - 괜찮아요

Sally

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud noise from the AC unit, and I thought it was raining. But the sound came from the unit. The worst part was the light and fan in the bathroom. It turned off automatically after about 15 minutes. I set it to 30 minutes on the panel, but same thing happened.
2024년 4월에 2박 숙박함
답변 제공: Dylan 님, 2024년 4월 7일
We appreciate the feedback from your past stay! I’m sorry that your recent visit with us was not up to par. As you may know, providing the highest level of hospitality is our number one priority, and hearing we have fallen below that standard is something we like to address immediately. I can imagine that our inability to accommodate you with a quieter room started your stay with us off on the wrong foot. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Please reach out to us directly for future bookings and we can kindly place you in a quieter room!Warmest,Hotel Management

10/10 - 훌륭해요

Daniela

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff lovely. Accommodations clean and luxurious. Would love to return.
2024년 4월에 4박 숙박함
답변 제공: Dylan 님, 2024년 4월 7일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dylan 님, 2024년 4월 1일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and truly hope you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Whitney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Dylan 님, 2024년 4월 1일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and truly hope you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Min 님, SAn Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Dylan 님, 2024년 4월 15일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful resort with even better staff
2024년 3월에 3박 숙박함
답변 제공: Dylan 님, 2024년 3월 24일
Thank you so much!We look forward to seeing you on your next Napa Valley adventure!

10/10 - 훌륭해요

Andrei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel suites that all feel so nice and secluded yet with easy access to a pool, hot tub and Lobby with a gas fireplace and very chill and relaxed atmosphere. The included breakfast spread is such a welcome treat in the morning. Grab the complimentary pedal-assist bikes and cruise through hood for house-looking or wine adverturing. This hotel exudes summer charm year round and is the perfect couples retreat or friends vacay getaway
답변 제공: Alicia 님, 2024년 3월 23일
Thank you for your fantastic feedback! We're thrilled you enjoyed your stay and all our amenities. We look forward to welcoming you back soon!

10/10 - 훌륭해요

MICHELLE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Dylan 님, 2024년 4월 9일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Steven J. Anheier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. Made guests feel special.
2024년 3월에 2박 숙박함
답변 제공: Alicia 님, 2024년 3월 17일
Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed your stay and that our Staff helped make your experience special. We strive to create memorable experiences for all our guests, and we're delighted that you felt that way. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Wonderful location with amazing staff. Delicious buffet style European breakfast. Will definitely be back.
2024년 3월에 2박 숙박함
답변 제공: Alicia 님, 2024년 3월 17일
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our location, staff, and breakfast exceeded your expectations. We can't wait to welcome you back for another fantastic experience. See you soon!

10/10 - 훌륭해요

Sonny 님, El Dorado Hills

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place, must visit to appreciate. Location is the bomb!
2024년 3월에 1박 숙박함
답변 제공: Alicia 님, 2024년 3월 17일
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. We couldn't agree more - our location is indeed something special. We hope to welcome you back soon for another amazing visit.

10/10 - 훌륭해요

Erin

2024년 3월에 2박 숙박함
답변 제공: Dylan 님, 2024년 3월 24일
Hey Erin!Thank you so much for your review. We look forward to seeing you again!

10/10 - 훌륭해요

Madhavi 님, Campbell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 29일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Shawna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were unbelievably kind, welcoming, and helpful. We can’t wait to book our next stay. This hotel was by far our most favorite in all of the Napa Valley region.
2024년 2월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 26일
Shawna,Thank you so much for your kind words about our staff. We will make sure to pass along the message. We look forward to seeing you again on your next napa valley adventure!

8/10 - 좋아요

Rana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was beautiful and in a great location. I wish upon arrival they told us about the option for parking closer to our room. We valet instead and the walk to the room was a little confusing in the rain.
2024년 2월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Daniel

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an incredible 2 night stay here along with some friends. The staff were lovely and the property is immaculate and close to so many great places. Will definitely be coming back.
2024년 2월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

zhaneta

2024년 2월에 2박 숙박함
답변 제공: Dylan 님, 2024년 3월 20일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

David

2024년 2월에 4박 숙박함
답변 제공: Dylan 님, 2024년 3월 20일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Seyla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic experience. We will be coming back every year for our anniversary
2024년 2월에 3박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Facundo 님, Miami

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and the hotel staff are excellent, the experience was fantastic despite the weather conditions. It is to highlight the professional treatment with which the hotel was handled with the unfavorable weather conditions that hit much of California. We will definitely return and hope the weather is with us!
2024년 2월에 5박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Olivia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had such a lovely time here and it was so beautiful! What we loved was the location and aesthetic of the place. Also a great bonus is the jacuzzi/pool area is open 24/7 which is amazing because other resorts close at 2300. Would definitely stay here again! The only down side is that the prices of the drinks at the bar are pricey but other than that, we had a great time!
2024년 1월에 3박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property.
2024년 2월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 23일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Leigh-Ann

2024년 2월에 2박 숙박함
답변 제공: Dylan 님, 2024년 3월 20일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

ALEXANDRA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Dylan 님, 2024년 3월 20일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely stay, fantastic location, exceptional service
2024년 1월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Jean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for outstanding hospitality! I have not felt so exceptional in forever
2024년 1월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Rahila

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely LOVED everything about our stay. They are exceptional with customer service, kindness, and generosity. What a wonderful experience. We will be back!
2024년 1월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Almost perfect
There is no doubt that The Estate at Yountville is lovely. It is lively and chic and comfortable. We were, however, disappointed that the fireplaces in all the rooms have been rendered out of commission. We visited on a rainy, cold weekend and we were so sad to see that we could not utilized this advertised feature of our room. Otherwise, an amazing hotel!
2024년 1월에 2박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Luba

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was top notch. Included breakfast was very nice. Enjoyed the pianist in the lobby. Rooms and bathroom are very spacious.
2024년 1월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

phuong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Todd 님, Bellevue

2023년 10월에 2박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Carlyse

2023년 12월에 2박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

felicia

2023년 12월에 2박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

felicia

답변 제공: Dylan 님, 2024년 2월 2일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

RICARDO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire facility has an extraordinary sensation of peaceful tranquility and high levels of quality that is unique in the Napa Valley, Can't wait to return
2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Dylan 님, 2024년 2월 2일
We appreciate the feedback from your past stay! I’m sorry that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. We hope you can forgive this inconvenience and not let it stop you from staying with us in the future!

8/10 - 좋아요

june

2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Greg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel!! We’ve stayed several times and never been disappointed. We will continue to come back. Staff always goes above and beyond. Breakfast is great. Location is perfect. So many great things about this place. With every cent.
2023년 12월에 2박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

10/10 - 훌륭해요

Eunki 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

8/10 - 좋아요

Annie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good stay overall. Very family friendly with fun treats for all ages. Our heater made funny noises occasionally when on but we turned it off by the time we went to sleep. Consequently, our room was colder than we would have liked overnight.
2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 19일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
My recent stay at the Estate Yountville was marked by a mix of experiences. As a returning guest, I had certain expectations based on my previous visits. Unfortunately, this time there were some disappointments. Firstly, I was surprised not to receive the complimentary bottle of wine that was a pleasant part of my stay. This small gesture of hospitality had previously added a special touch to my experience, and its absence was felt. Front desk told my I had another reservation prior to my this reservation. So I won’t be able to get it again. Additionally, the responsiveness of the housekeeping department was underwhelming. Requests for items often took more than an hour to be fulfilled, causing inconvenience and disruption to my plans. Despite these issues, the overall environment of the hotel remained welcoming, with friendly staff and clean facilities. Nevertheless, enhancing the efficiency of services and maintaining consistency in guest amenities, especially for those who have stayed before, are crucial steps that the Estate Yountville could take to improve the guest experience.
2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2023년 12월 20일
Mr. Cao,The initial stay when you booked with AMEX should have received a complimentary bottle of wine but the second reservation you hadn't booked with AMEX so it did not include the bottle of wine like the first night. Apologies if this made your stay confusing and/or upset you, This is not our intention and hopefully we see you again!

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful relaxing festive weekend before the crazy of Christmas week. I think we will make this our new tradition!
2023년 12월에 2박 숙박함
답변 제공: Dylan 님, 2023년 12월 18일
Thank you for choosing to stay with us for your visit to The Napa Valley! We are devoted to providing the most genuine hospitality and are excited to hear that you enjoyed your time with us. We hope you keep us in mind for the next time you visit the Napa Valley!