디럭스룸 | 고급 침구, 오리/거위털 이불, 미니바, 객실 내 금고
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두오모 헤르메스 렐라이 여행 후기

두오모 헤르메스 렐라이
305 Via Duomo, Naples

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 117개 이용 후기 중 75개" "
평점 8 - 좋아요. 117개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 117개 이용 후기 중 7개" "
평점 4 - 별로예요. 117개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 117개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

JONGIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Bella

좋아요: 숙박 시설 상태 및 시설
The while i was staying in hermes residence was a little bit uncomfortable than right across the street of other b&b because first of all the front desk is toooo much close to our rooms so actually you could hear every single thing that you speak or from outside the interior is new but not delicate enough so trust me you can hear even coughing outside and front desk man stays until 9:30pm No breakfast like other bNb ivy where i stayed right before and it was so disappointed no cleaning room until two days passed you need to actually beggg for the new water and towel and it was absolutely different from ivy bnb they provided us breakfast and unlimited water milk and everyday cleaning ans front desk is faraway the office lady finishes before 7pm and room is even much larger and comfortable so?? What would you say??? Please go to right across street of bnb the name is ivy bnb sorry to say that but it’s truth and by the way ivy price is even cheaper!!!
2018년 5월에 3박 숙박함

10/10 - 훌륭해요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was great! Gave us a guide of what to do in naples and some restaurant recs. The service was nice and I enjoyed the room. They had coffee and snacks for those who want it.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Saki

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jean-Francois

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons eu une chambre sur cour,calme,bien dormis.surpris par le calme.ca fait du bien.Indications pour entrer dans le logement ont été claires ,la personne nous accueillant a été facilement joignable et réactive.bien situé ,vers le centre et en même temps éloigné du bruit du centre.Je recommande.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

s

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
perfect
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

?

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A staff is very helpful, kind. The room is perfect,stylish.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Gisella

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La mejor experiencia
Excelente experiencia, muy buena atención! Los mejores anfitriones Lola y su hermano desde el primer minuto ayudándonos a resolver dudas! Realmente se pasaron, muy recomendado! Buena ubicación para moverse a todos los lugares interesantes de la ciudad.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Kyu

4/10 - 별로예요

Annika

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Zimmer groß und einfach, aber kein Personal vor Ort, kein Zimmerservice, kein Frühstück. Lage sehr zentral, gleich bei der Metro und nettes Frühstückscafé gegenüber. Trotz Aufzug nicht barrierefrei.
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

Rod

별로예요: 직원 및 서비스
Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor. Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up. A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Naples
We were pleased with our accommodation. Close to the historic city, tube & train station and cafes.
2022년 9월에 6박 숙박함

10/10 - 훌륭해요

Laurie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Emplacement parfait ,très propre ,je suis assez exigeante car nous avons l habitude des hôtels ⭐️,vraiment pas déçu .L accueil a été très chaleureux.
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Ane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.
2022년 4월에 4박 숙박함

8/10 - 좋아요

ERIC

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Très bien situé
2021년 10월에 5박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함

8/10 - 좋아요

Jean jacques

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tres bon sejour
Tres bien accueillis à notre arrivee et bien conseillés sur les alentours.. Le studio etait tres bien situé près du Duomo et tres pratique
2020년 2월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
- Location is great - Security is great - Front staff are not mindful of their volumes so, noises come into the room of videos playing etc. - Room is studio size so, quite small
2020년 1월에 3박 숙박함

8/10 - 좋아요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Instalaciones 10. Cuesta encontrarlo.
Algo complicado encontrarlo, incluso al taxista le costó encontrarlo. El check in fue un caos. Pese haber confirmado antes de ir la reserva por email, al llegar intentaron cobrarnos más. Finalmente solo nos cobraron lo que debían, las tasas. Las instalaciones están fenomenal y el personal de mantenimiento un 10.
2019년 11월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Etablissement dans un ancien palazzio, grande chambre, très bonne literie, calme ! la situation est idéale, proche de tous les quartiers à visiter et tout à pied !! Merci a Simone pour son accueil et ses petites attentions.
2019년 10월에 3박 숙박함

6/10 - 괜찮아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Le personnel de la réception et son excellent travail.
2019년 10월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2019년 10월에 2박 숙박함

10/10 - 훌륭해요

Roland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent séjour dans une ville inoubliable, Naples la sublime captivante...Location très bien située, proche du port, du centre historique néanmoins très calme et confortable. Excellente literie mini-bar produits d hygiène et boissons de courtoisie ( seul bémol : non renouvelée).
2019년 9월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 5박 숙박함

6/10 - 괜찮아요

Jean

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Too Many Supplemental Fees - Stay at a Hotel
We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
très bien situé pour visiter Naples, personnel charmant et efficace. couchage excellent.
2019년 8월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena ubicación, bonita habitación, personal muy amable.
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena ubicación, buena atención del personal, muy limpio y ordenado
2019년 8월에 1박 숙박함
답변 제공: Staff Hermes Inn Apartments Napoli 님, 2019년 8월 27일
Le agradecemos mucho por Su comentario de viaje. Su opiniòn es muy importante para nosotros. Un saludo cordial.

8/10 - 좋아요

sabah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione ottima, staff super gentile e disponibile
2019년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was quiet. Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent apartment in convenient location. Can be a little difficult liaising with reception.
2019년 7월에 2박 숙박함

2/10 - 너무 별로예요

Tai

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Service is very bad. Expect to be yelled
Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.
2019년 6월에 4박 숙박함
답변 제공: vito 님, 2019년 6월 28일
As you said, and as you can read on other reviewers, Hermes inn apartments Naples is in a great location, our staff is friendly and available for any request. We really don't understand why your opinion is so severe. When checking in the apartment was in order and clean, you probably left your luggage on the bed, maybe you didn't notice and you said the blanket was dirty. In any case, we have promptly changed the blanket. Our housekeeping manager, during his control work, I discovered that by breaking house rules and common sense, you used mattress nets as a coat hanger, you improperly opened a sofa bed and damaged it and moved several things from their own place Clearly, she asked you not to use the items in the room carelessly and without authorization and to pay for the damage caused. The most serious thing about your review is your hateful words about Naples, you should be ashamed and we prefer not to comment on racism. we suggest a more civil behavior when you travel and do not use words like "hate" for dirty sheets or to avoid paying damages.

10/10 - 훌륭해요

TAKAYUKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic!
Very kind people, Good location - close to the historical center, and Renovated rooms (including new air-condition). The difficulty might be arriving at the late time when no one is on duty, so it’s important to communicate with staff beforehand about your arrival time. But, kind staff sent you e-mails for the confirmation, so it would not be a big issue. Even though it would be located in a convenient place, the access from the airport would be not very good (though this can be said for other hotels), so I suggest to use taxi to get there. If you pre-order the taxi to the hotel (round trip from airport to the hotel and from the hotel to the airport), it would be EUR50 according to the website. If you take a taxi by negotiating with the driver in person, it would be a painstaking. As the staff in hotel is very trustable and kind, I strongly recommend to communicate with them about the access in advance. The price would be relatively cheap and the room is very clean, so I strongly recommend to stay here.
2019년 6월에 2박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 7월 1일
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards The staff of Hermes In Apartments

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A brief stay in Napoli
Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.
2019년 6월에 2박 숙박함
답변 제공: The staff 님, 2019년 7월 1일
Dear guest, We thank you for your travel review. Many regards!

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함

8/10 - 좋아요

stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice experience
Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.
2019년 6월에 2박 숙박함
답변 제공: Staff Hermes Inn Apartments Napoli 님, 2019년 6월 23일
Dear Stefan, all of us really thank you for your travel review. Our kindest regards.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.
2019년 6월에 2박 숙박함
답변 제공: Staff Hermes Inn Apartments Napoli 님, 2019년 6월 20일
Dear guest, We thank you for your travel review. Many regards!

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 4박 숙박함
답변 제공: Lo staff di Hermes In Apartments 님, 2019년 6월 17일
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

8/10 - 좋아요

Cristian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good but could be better !
The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.
2019년 6월에 3박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 6월 12일
Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 3박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 6월 8일
Dear Guest, Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 - 훌륭해요

Davide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Very nice hotel in a good location. Room was cleaned. Highly recommend it
2019년 5월에 2박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 6월 7일
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

10/10 - 훌륭해요

Elisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 3박 숙박함
답변 제공: Lo staff di Hermes In Apartments 님, 2019년 6월 9일
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Staff, Clean, Modern Unit
Hermes Inn’s wonderful, friendly staff, Simone, greeted us upon arrival at this modern, clean apartment hotel. He helped w/ luggage and was fast & efficient checking us in, making sure we are well informed about policies. Simone was very helpful with navigating the city, arranging for taxi/transport, and exceptionally cheerful and kind. The unit we stayed in was very roomy, exceptionally clean, temperature regulated according to personal choice with efficient split systems in every room, nice windows for letting in light. Safe, gated, convenient to walk to food, waterfront, city, and shops. I enjoyed my one night stay at Hermès Inn. I would stay again, for more days. The best part is if you’re traveling in a group or family, you can escape them. It was wonderful to shut the door on my grouchy travel companions and not hear or see them at all because they have their own wing on the other side of the unit with a private bathroom. My king bed was comfortable & zen. Very grateful for a night of cozy peace and privacy at Hermès. Improvements/feedback: -The city construction taking place outside the master bedroom was rather loud/annoying. -Make a free, later check out time for guests. 10:30 is really bad. Especially since construction noise is a nuisance. -Toilet in the 2nd bathroom needs a seat cover. -Toilet paper holders should be installed near each toilet, currently no holders, no place to put a roll, except on floor or bidet, which is unpleasant.
2019년 5월에 1박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 5월 22일
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 4월에 2박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 4월 24일
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: The staff of Hermes In Apartments 님, 2019년 4월 24일
We are pleased that your experience has been positive and we hope to be able to welcome you again.

10/10 - 훌륭해요

Kazakov

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 3박 숙박함
답변 제공: Staff di Hermes Inn Apartmets 님, 2019년 3월 14일
Уважаемый гость,   Спасибо за желание поделиться с нами и сообществом положительными впечатлениями о том, что прошлое оставило вас. Сотрудники Hermes Inn Apartments

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 6박 숙박함
답변 제공: Lo staff di Hermes In Apartments 님, 2019년 1월 24일
Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.