โThe person that worked the property was EXTREMELY nice and helpful. He did whatever he could to make sure our stay was as pleasant as possible. Whenever we needed help such as get a taxi, answer questions, etc. he was there.โ
โThe staff was wonderful in helping set up special touches for our stay. The private onsen was spectacular, the room itself was clean and comfortable. This was our favorite stay during our honeymoon in Japan by far, we will be highly recommending this to friends and family. โ
"The room is huge but very very old and dirty. Hopefully the hotel will keep clean more to meet at least the standard of the hotel criteria.
We checked in at night, so we are tired from the trip. It would be better if the staff would not throw the check in job to the trainee who knows nothing like his first day. Due to this, made us tired even more to wait for him to finished checking in job around 30mins. If the permanent staff wants the trainee to work please guide him how to work not let him gone error and dont know how to check in for the guests like that.
Also on the checked out day, i was surprised a lot when came back to the room at 9.20am after breakfast that my room was open widely. At that time my belongings and valuable things were spread in the room. I felt terrible with this hotel security and service a lot. And i will not come back here again. "
